Hotel - Mercure Warszawa Centrum
Mercure Hotel Mercure Hotel

Mercure Warszawa Centrum

4.5/5 2,588 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Underground garage: PLN 89 per day (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Paying)
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition centre

EXPO XXI4.2 km / 2.61 mi PALACE OF CULTURE0.8 km / 0.5 mi

Your meetings and events

A total area of 5382 sq. ft. (500 m²) can be divided into five separate rooms, which have wireless Internet access and are equipped with a multimedia projector, a screen, a flipchart and sound system.Smaller meeting rooms, situated on the first floor, are equipped with a tea and coffee maker and offer natural light. They are perfect venues for training sessions, business meetings and interviews.

Mercure Warszawa Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 6 14 m2 3 m 0 0 4 0 0
BOARD ROOM 7 15 m2 3 m 0 0 6 0 0
BOARD ROOM 5 21 m2 3 m 0 0 12 0 0
BOARD ROOM 1 23 m2 3 m 0 0 10 0 0
BOARD ROOM 3 32 m2 3 m 0 16 0 0 0
BOARD ROOM 4 41 m2 3 m 30 18 16 24 25
BOARD ROOM 2 44 m2 3 m 30 18 16 24 0
BOARD ROOM 8 44 m2 3 m 30 18 16 24 0
BOARD ROOM 9 44 m2 3 m 30 18 16 24 0
ETIUDA 52 m2 3 m 30 24 28 24 20
BALLADA 78 m2 3 m 60 26 30 40 50
SONATA 130 m2 3 m 70 38 40 52 115
SCHERZO 189 m2 3 m 150 42 48 100 100
    • Flipchart
    • WIFI access
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 338 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 9,774 reviews

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,588 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
doritn640 Family - 20/01/2020 TripAdvisor review
« Great Mercure »

Hi, It's my 7th time at Mercure Centrum Warsaw As usual, great hotel, location, polite staff, breakfast. Warmly recommended I also checked them in Germany in Berlin-Novotel and Frankfurt-mercure were excellent.

Business - 19/01/2020 TripAdvisor review
« Gym »

Generally everything ok. However, at least one more treadmill machine is urgently needed in the gym. There are queues at every morning to the only one which is already overused. Hotel management have been already informed several times of the requirement.

Anonymous Business - 16/01/2020 Confirmed reviews ALL
« Good »

The stay was good, hotel was clean. The bed mattress springs were broken but you wouldn't normally be able to tell. There were a few parties that were loud but couldn't hear this in the rooms.

Mrs J. V. L. Couples - 16/01/2020 Confirmed reviews ALL
« Satisfied »

Room was okay, breakfast reasonable but the staff in the restaurant needs better training. Every time you came back to the table, your cup of tea, plate and cutlery were taken away. This has happened a few times. What a waste of food and annoyance that you have to go and get a new helping. We saw it happening on other tables as well. You have a great fruit juicer in the morning for breakfast. Please do not serve red beets. Every glass has red beet juice in it. I just wanted apples but the red beets juice kept coming out. The waiter had no clue how to solve the problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose van L., Thank you for taking the time to tell us about your experience at the Mercure Warszawa Centrum. I am sorry that your stay did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Julia Families - 15/01/2020 Confirmed reviews ALL
« Excellent hotel »

My daughter and I stayed in the hotel for 4 nights. We both were very pleased by our stay. The staff was really friendly and helpful. Breakfast was excellent!

Anna Families - 15/01/2020 Confirmed reviews ALL
« Mis »

Good

Mh Friends - 15/01/2020 Confirmed reviews ALL
« Nice City hotel »

Friendly staff. Room was also in good condition. I will consider this hotel for future stays.

Arie F. Couples - 11/01/2020 Confirmed reviews ALL

It was nice , the hotel have very warm stuff that love to help all the time ...rooms are clean and comfortable . Grate breakfast ... fantastic location ...

Yoann Couples - 09/01/2020 Confirmed reviews ALL
« Another enjoyable stay at Mercure Centrum Warszawa »

Check-in fast and efficient, room clean and functional, great location. We we just a bit disappointed by the room service food as the meal proposed used to be of higher quality in general.

ahmadsE380XQ Couples - 09/01/2020 TripAdvisor review
« Xmas & new year trip »

It was very nice stay, hotel is clean, neat, comfy, location is perfect, centrum 5 min walk, mall direct beside hotel, central station 2 min by walk, spa is nice just need to be separate from gym bcoz kids are accessing it. Rather than that its 10/10

Ziv Families - 08/01/2020 Confirmed reviews ALL
« Very good hotel »

Friendly staff , excellent location, parking, spacious rooms

Oz Y. Families - 08/01/2020 Confirmed reviews ALL

Great Hotel

Dr B. I. Couples - 07/01/2020 Confirmed reviews ALL
« Great hotel.exelant location »

Beyond expactations.good location is .the rooms are very comfortable,cleen. Room service and cleening in exalant. A very good fresh breakfast. Friendly and profesional staff. Will recomand the hotel to our friends and come again. I rote a recomandation in tripadvisor Thanks

Olena Families - 07/01/2020 Confirmed reviews ALL
« Very nice, clean and cozy hotel »

Everything was fine, thank you! The only wish is to take away garbage every day - our room was not attended by cleaning service for 2 days and our garbage-bin was overwhelmed. Anyway this has not spoiled general positive impression.

Gshoufani Families - 07/01/2020 Confirmed reviews ALL
« Holidays in Mercure Warsaw »

Overall a very nice experience. Staff are very pleasant, professional, helpful, and responsive.

Giuseppe Families - 06/01/2020 Confirmed reviews ALL
« Nice relaxing experience »

The hotel rooms are spacious and comfortable. The breakfast buffet is rich and the quality of food is excellent. We particularly appreciated the availability of fresh juices. The staff is friendly. Finally, the SPA is the perfect way to relax after a cold day in Warsawa.

Julie F. Couples - 06/01/2020 Confirmed reviews ALL
« Luxury stay »

Luxury hotels are not our usual place to stay, but this was lovely.

Dvir O. Couples - 06/01/2020 Confirmed reviews ALL
« Good hotel, very hard service »

Hi, first the hotel is located very good in the center, clean and nice. The customer service is very bad, I came to my 10's anniversary, I called before I came and ask to put somthing nice in the room and maby Rose's that I willing to pay for it. When we came nothing happened, after this I ask 3 times more and each time you promise to do it but again nothing happaned. Don't answering to my call from the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the customer service did not meet your expectations. I assure you that I have forwarded your comments to the Front Office Manager to prevent such situations in the future. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Justyna Urbańska Guest Experience Manager

Business - 06/01/2020 TripAdvisor review
« professional service and overall quality »

However rooms were not ready on time during our arrival, the manager found himself well and did compensate our patient with extra restaurant discount. Rooms clean but needs new furniture, the apartment room 247 - the most.

Anonymous Friends - 05/01/2020 Confirmed reviews ALL
« Very dissatisfied with the service from the staff »

The hotel itself was fine the beds were comfortable and clean. The staff however both in reception and in the restaurant were abrupt and rude and not helpful. We had to ask three different people on New Year’s Eve for ideas on where to go and no one was really willing to give us more than a 2 second answer. The first 2 people told us everywhere is fully booked and nowhere is really open (no warning of this when checking in- we wouldn’t know this would be the case with not being from Poland). We weren’t even told that we wouldn’t be able to have a drink at the hotel bar because everything was reserved. After coming back after a few hours and asking yet another person they then told us an area to try and go to which no one else had previously mentioned. Housekeeping also cleaned our room when we had the ‘do not make up’ sign on the door. In doing so they took some ear phones that were on the bed and most likely washed them- the hotel said they would be in touch but haven’t been. They also then didn’t close the door properly so we came back to missing headphones and our room door open. Not happy with the staff service at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for your comments regarding your stay at Mercure Warszawa Centrum. We appreciate all the remarks of our guests - both positive and negative. Thanks to them we have a chance to take appropriate actions to avoid similar situations in the future. I assure you that I have forwarded your comments to the Housekeeping Manager and Front Office Manager to prevent such situations in the future. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best regards, Justyna Urbańska Guest Experience Manager

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