Hotel - Mercure Warszawa Centrum
Mercure Hotel Mercure Hotel

Mercure Warszawa Centrum

4.5/5 2,534 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition centre

EXPO XXI4.2 km / 2.61 mi PALACE OF CULTURE0.8 km / 0.5 mi

Your meetings and events

A total area of 5382 sq. ft. (500 m²) can be divided into five separate rooms, which have wireless Internet access and are equipped with a multimedia projector, a screen, a flipchart and sound system.Smaller meeting rooms, situated on the first floor, are equipped with a tea and coffee maker and offer natural light. They are perfect venues for training sessions, business meetings and interviews.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 6 14 m2 3 m 0 0 4 0 0
BOARD ROOM 7 15 m2 3 m 0 0 6 0 0
BOARD ROOM 5 21 m2 3 m 0 0 12 0 0
BOARD ROOM 1 23 m2 3 m 0 0 10 0 0
BOARD ROOM 3 32 m2 3 m 0 16 0 0 0
BOARD ROOM 4 41 m2 3 m 30 18 16 24 25
BOARD ROOM 2 44 m2 3 m 30 18 16 24 0
BOARD ROOM 8 44 m2 3 m 30 18 16 24 0
BOARD ROOM 9 44 m2 3 m 30 18 16 24 0
ETIUDA 52 m2 3 m 30 24 28 24 20
BALLADA 78 m2 3 m 60 26 30 40 50
SONATA 130 m2 3 m 70 38 40 52 115
SCHERZO 189 m2 3 m 150 42 48 100 100
    • Flipchart
    • WIFI access
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 338 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 9,503 reviews

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,534 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Karen Business - 02/12/2019 Confirmed reviews ALL
« Good city location & comfortable hotel »

Comfortable hotel, well located across from Zlote Terrasy shopping mall & a short walk into the old city. Breakfast was good, with choices.

Solo travel - 02/12/2019 TripAdvisor review
« Great stay »

It was a great stay. Great check-in! Very comfortable bed & very good breakfast variety and service! One small remark concerning the check-out service.It was quite basic and it can be improved for sure as the guy seemed a little tired.

Deborah C. Families - 01/12/2019 Confirmed reviews ALL
« Our stay was excellent with good customer service, an excellent quiet room, and a great breakfast. »

We chose this hotel for its location near Warsaw Centralia and the major tourist sites as well as for its updated rooms. The hotel did not disappoint. We previously stayed at a Mercure in London and did not have nearly the experience we had at this hotel. We would recommend this hotel to anyone touristing Warsaw because of the service, the quality, and the hotel's location. We had an excellent, clean room that was well serviced everyday. There were knowledgable and polite staff at the front desk and we were able to check right into our room when we arrived (a bit haggard from a long trip from Lithuania). The breakfast was exceptional every day and the staff was very nice and helpful when needed. We'd like to extend a note of thank you to the housekeeping staff on the 3rd floor- they were always very friendly, and went out of their way to say good morning to us- it was a nice touch that we greatly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Deborah C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I am happy to hear that you had a satisfying stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Anonymous Solo - 01/12/2019 Confirmed reviews ALL
« Overnight in Warsaw »

My experience was positive, no complaints.

Brian E. C. Business - 30/11/2019 Confirmed reviews ALL
« Very Impressed with Kind and Courteous Staff »

I was delighted by the fine service rendered by the hotel staff--especially at my check-in, but also throughout my entire stay. They answered all of my questions and kindly arranged taxi service back to the airport on my behalf. I will recommend this hotel to all of my colleagues when they travel to Warsaw. Excellent experience.

Visitor Business - 28/11/2019 Confirmed reviews ALL
« Fine hotel »

The hotel has perfect location and a nice feel. The room was clean and cosy. I have few points that were a little annoying: - we couldn't adjust the temperature in our room; the radiator was either off or fully on, so it was either too hot or too cold - I don't like that you need room card to access the room floors in elevators; I was staying with my husband and one day, I decided to go to room when he stayed at the restaurant, and since I took the card, he got stuck in elevator, he couldn't even exit the elevator without the card - breakfast - I think that the salads and fruits are way too cold, it almost gave me toothache

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding temperature in the room and the problems in lift. I assure you that I have forwarded your comments to Technical Department Manager to prevent such situations in the future. Once again, please accept my apologies. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely, Justyna Urbańska Guest Experience Manager

Couples - 28/11/2019 TripAdvisor review
« nice »

The rooms are big and the bathroom is nice. The personal is very friendly and will help you if you ask. I just loved the sauna and fitness room. I did not have any breakfast , so i cannot comment on this.

Bill Business - 27/11/2019 Confirmed reviews ALL
« Great facilities, in proximity to the central station and shopping mall »

In general, this is a great new hotel with strategic position to the central rail station. Nice staff and good presentation of the breakfast as well.

Christa Friends - 27/11/2019 Confirmed reviews ALL
« Ms »

It was great, very great location, near to station and everywhere else.. 15 minutes drive to old town, located opposite of fhe mall and 2 minutes walk to central station, nice spacious room.. fhe only one thing that should be prepared better is the room cleaning .. we were back to the hotel at 7pm and the room wasnt cleaned yet

Shani Friends - 26/11/2019 Confirmed reviews ALL
« Absolutely wonderful »

The staff is always so kind and helpful, hotel is very clean and beautiful, absolutely worth it.

Oren K. Couples - 26/11/2019 Confirmed reviews ALL
« Give them the pickles »

Not bad not good either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for your comments regarding your stay at Mercure Warszawa Centrum. We appreciate all the remarks of our guests - both positive and negative. Thanks to them we have a chance to take appropriate actions to avoid similar situations in the future. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Y Couples - 26/11/2019 Confirmed reviews ALL
« The location was very good »

The hotel needs an update the mattresses were very worn and very soft the couches in the room are stained and need to be replaced and the carpet was dirty and

Babi B. D. Couples - 25/11/2019 Confirmed reviews ALL

Excellent hotel and high quality service Excellent location I will return and also recommend thanks

Ally C. Solo - 25/11/2019 Confirmed reviews ALL
« Had a great time in Mercure! »

Comfortable environment with nice breakfast

M.f. Business - 25/11/2019 Confirmed reviews ALL
« ACCOUNTING PROBLEM »

Dear you, I paid 474,30 PLN on 08/11 (cf: when I made the booking) and you did not REFUND this amount. WHY???? !!! This is not normal.... Please let me know URGENTLY

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for the time to share with us your experience about Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences related to the form of payment for the room. I would like to assure you that our goal is to provide the highest standard services therefore the situation is being clarified in priority mode. We wish our Guests to have only good memories after visit in Warsaw. The feedback we receive from guests enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely yours, Justyna Urbańska Guest Experience Team

Christelle G. Business - 23/11/2019 Confirmed reviews ALL
« Convenient hotel »

Nice hotel and convenient location. Good service level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christelle G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Aimane Business - 23/11/2019 Confirmed reviews ALL
« Excellent service and friendly staff »

I booked this hotel for my first business trip to Warsaw and I didn't know what to expect. Now I am pretty convinced it's the best and the only one I would use. The hotel is in a prime location, the rooms are quiet, clean and have all the necessary amenities to make the stay very pleasant. But the highlight for me is the very accommodating and friendly staff, they made everything to make the stay easy and enjoyable, thanks a lot for that (cleaning team, reception and breakfast crew). If I can propose one thing to improve it would be the luminosity in the rooms. For my three stays in the hotel (rooms 511, 653 and 547) only room 511 felt like it had very good lighting while 653 and 547 were a bit sub-par.

Sandra Business - 20/11/2019 Confirmed reviews ALL
« Nothing special »

Got room half cleaned , very confused cleaning Ladies and old dated rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding cleanliness of the room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I assure you that I have forwarded your comments to the Housekeeping Manager to clarify the situation to prevent such incident in the future. If you had any additional remarks, we would be more than grateful if you shared with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Michael D. Solo - 20/11/2019 Confirmed reviews ALL
« A great stay with excellent customer service provided. »

I enjoyed my stay due to the customer service provided as well as the location of the hotel. The room was very comfortable and clean.

Petr Business - 19/11/2019 Confirmed reviews ALL
« front desk needs significant improvement »

for the third time this year in this hotel (ie. the hotel itself is not bad), but again the same experience at front desk. Each time i have to write down a company address on a paper to be re-typed on the invoice. each time i am told "they do not have the address in the system and they cannot save it". it is very annoying spending 15 minutes at reception and see the queue behind me getting longer and longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Petr, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like kindly inform you that the reservations made with a travel agencies might not always contain the company's details. Therefore the receptionist is asking to provide the details in order to prepare the relevant invoice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

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