Mercure Warszawa Centrum 4 stars

Customer review rating 4.5/5 11,426 reviews

ALLSAFE approved hotel

Mercure Warszawa Centrum
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+ 18 Services

Hotel extras

  • Advantage 1

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Advantage 3

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Check-in from 15h00

Check out up to 12h00

  • CITY BUS :  175 DWORZEC CENTR

  • BY SUBWAY :  METRO CENTRUM

  • BY TRAM :  16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Exhibition centre

  • EXPO XXI 4.2 km / 2.61 mi
  • PALACE OF CULTURE 0.8 km / 0.5 mi

Your meetings and events

A total area of 5382 sq. ft. (500 m²) can be divided into five separate rooms, which have wireless Internet access and are equipped with a multimedia projector, a screen, a flipchart and sound system.Smaller meeting rooms, situated on the first floor, are equipped with a tea and coffee maker and offer natural light. They are perfect venues for training sessions, business meetings and interviews.

Room descriptions and layouts

13 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • WIFI access

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

WINESTONE

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,426 reviews

TripAdvisor Rating 4.5/5

2,685 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

MY HOME IN WARSZAWA

Customer review rating 5.0/5

Anonymous Families - 23/09/2021 Confirmed reviews ALL

Amaizing hotel with the best location.

Dear Sir, Thank you for having taken the time to share your remarks. I truly appreciate your kind words about Malgorzata’s performance, as she really has quite an exceptional and charming personality. Please rest assured that I have passed your comments to her, together with my sincere gratitude for the job well done. Once again thank you very much and we are looking forward to welcoming you back in Mercure Warszawa Centrum in the near future. Yours sincerely, Marta Cendecka Assistant to General Manager

Great location, great value for money

Customer review rating 4.5/5

Eliahu F. Business - 21/09/2021 Confirmed reviews ALL

I loved the hotel, good location next to the city center and Train Station, very quiet. very kind and professional staff.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are glad to read that you had a nice stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Awesome staff, great location, suitable rooms, tasty food

Customer review rating 4.5/5

Arnycesa B. Families - 20/09/2021 Confirmed reviews ALL

I have had a wonderful stay. The staff have been so accommodating and understanding. My family and I feel well taken care of.

Dear Madam, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. Thank you for your warm words of recognition for our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Sad, old, not modernised. The old Mercure on ul Jana Pawla II was much more sophisticated and prettier.

Customer review rating 2.5/5

H. Friends - 19/09/2021 Confirmed reviews ALL

Shocked by the difference in quality (See above)

Dear Madam, Thank you very much for having taken the time to write the review - we appreciate all the comments. As a part of worldwide Mercure hotel chain we strive to provide the highest quality of service. Please rest assured that we are constantly refreshing our hotel areas. Let me kindly invite you to try the first outcome of the renovations - our new Superior Rooms. These are modernly furnished rooms with walk-in shower and additional amenities. We are working on the Standard Rooms as well - currently being in the middle of replacing shower curtains into glass panels, giving more practical and fresh look. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Asssitant to General Manager

Well located, cleaning needs to be improved

Customer review rating 3.0/5

Dima Families - 17/09/2021 Confirmed reviews ALL

Great location, big rooms. Not sure that the carpets were vacumed as all 4 of us had lots of flea bites. One of the 3 elevators didnt work for all 5 days and it caused a long waiting.

Dear Sir, Thank you for taking the time to tell us about your experience at Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the room was inspected by company responsible for disinsectization and they did not find flea. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Assistant to General Manager

Excellent location

Customer review rating 4.5/5

Juan Friends - 16/09/2021 Confirmed reviews ALL

The location is perfect, people is very friendly and the food is very good.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are happy to read that you spent there an enjoyable time and appreciate food and also other advantages. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

well located, friendly staff, good stay

Customer review rating 4.5/5

Mercure C. W. G. Families - 13/09/2021 Confirmed reviews ALL

so far very pleasant.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Good stay

Customer review rating 4.5/5

Bea Solo - 11/09/2021 Confirmed reviews ALL

Even though the hotel is located in the very center of the city, I could not hear any outside noise in the room. The room was very spacious and clean. The bed was very comfortable.

Dear Madam, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Well located, good breakfast

Customer review rating 4.0/5

Oleksandr Business - 09/09/2021 Confirmed reviews ALL

Mercure Centrum hotel good place to stay in the Warsaw city center. Service and staff competence in a high level.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Well located, nice staff, great bed, not so good wifi

Customer review rating 4.0/5

Anonymus Solo - 05/09/2021 Confirmed reviews ALL

Everything was great except for the wifi that was weak sometimes

Dear Barak, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass your comments about wifi connection to our Technician Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Short stay, perfect location forthe purpose of my visit.

Customer review rating 3.5/5

Anonymous Business - 03/09/2021 Confirmed reviews ALL

Overall good experience but unlucky with one topic, getting an iron and iron board. I had to ask for it a second time (as apparently my first request was forgotten), then my room lost the electricity (it seems plugging and using the iron was the cause of the electrical defect), etc. All in all, I had to run to my appointment with a shirt poorly ironed. Also I was negatively surprised by the price for the parking, 89 PLN for about 10 hours is very expensive, and, I wrongly believed that the parking was for free (as your website only indicated the hotel has a parking, which I considered as a benefit going with the room).

Dear Mr. Olivier D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

OK-lacking cleanliness

Customer review rating 2.0/5

Anonymous Business - 01/09/2021 Confirmed reviews ALL

The location and lobby are welcoming and practical. Overall cleanliness was sub standard.

Dear Mr D., Thank you for taking the time to tell us about your experience at Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Moreover, I would like to ensure that I already passed on to the Housekeeping Manager your remarks regarding the cleanliness in the room in order to avoid such a situation in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Assistant to General Manager

good staff

Customer review rating 5.0/5

Kurt S. Solo - 01/09/2021 Confirmed reviews ALL

restaurant staff friendly and food was good satisfied also with the wine

Dear Kurt s., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Well located.

Customer review rating 4.5/5

Natalia Families - 30/08/2021 Confirmed reviews ALL

Perfect stay. Very well located. Everybody were extremly nice, professional and helpful.

Perfect location, excellent service

Customer review rating 5.0/5

Alex Families - 30/08/2021 Confirmed reviews ALL

Previously we used to stay in another located in the center of Warsaw hotel, but it was already the second time we chose Hotel Mercure Warszawa Centrum. It is not only about its location but about the high level of the provided services and the staff’s professionalism.

Overnight stay

Customer review rating 4.0/5

Paul C. Couples - 27/08/2021 Confirmed reviews ALL

The hotel and rooms are great also in a fantastic location

Low average but not expensive and good location

TripAdvisor rating 3.0/5

stf153 Business - 28/02/2021 TripAdvisor review

Cleanliness is very bad. They don’t clean the room before your check out, apparently due to covid rules, but this is not acceptable. They don’t change the coffee mugs, don’t clean the bathroom, the ground etc. Very surprising. Service is not very good, bad English. Excellent location! In front of shopping mall entrance.

Dear stf153, Thank you for choosing our Mercure Warszawa Centrum for your stay in Warsaw and for taking time to share your thoughts on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Your feedback enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Regards, Nina Vynnyk

My stay at the Mercure Warsaw Centrum

TripAdvisor rating 5.0/5

miroslawp505 Business - 25/11/2020 TripAdvisor review

This is one of my favorite Accor hotels in Warsaw. The location is great, just near the main train station and a huge shopping mall, which is unfortunately mostly closed now because of the COVID situation. The hotel is really nice, the staff are very helpful and the food is great, which is important because restaurants outside hotels are closed now. It was kind of sad to see this hotel so desolate because of the pandemic....

Dear miroslawp505, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Excellent!

TripAdvisor rating 5.0/5

fg491 14/09/2020 TripAdvisor review

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Good comfortable stay

TripAdvisor rating 4.0/5

Susann A Business - 14/03/2020 TripAdvisor review

The room was clean and comfortable. Breakfast used to be better before....no yoghurts nor nuts and practically always the same items. Take-away breakfast was also a bit basic. Very convenient location and helpful, nice reception staff.

Dear Mrs. Susann A., Thank you for generous feedback posted on Tripadvisor.com regarding your stay at Mercure Warszawa Centrum hotel. I am glad to note that your stay was great. I truly hope we will have the pleasure of seeing you back soon. Best regards, Justyna Urbańska

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