Mercure Gdansk Posejdon

We'd really enjoy our stay if not for the abrupt entry of the hotel staff despite the "do not disturb" tag hanged properly on the door. There must have been some kind of misunderstanding, as I recall a mention of us ordering the robes via phone (which we did NOT do). One simple way to avoid that would be confirming the alleged telephone order first and asking the guest to remove the tag if the order were true. Everything else was great - the room decor, breakfast selection and quality. Location is beautiful and the facilities are really nice. Too bad that one incident affected our experience so much!

Great location, plentiful breakfast (freshly squeezed carrot juice!), friendly staff, clean rooms. However, the bathrooms need updating but overall all very good.

Great service- really helpful staff, we had issues with booking. Great food offer (HP), we also liked that the hotel is free from smoke. The only thing: toilets need renovation. More chairs on the balcony.

Nice, thanks. We especially liked the hot waffles on offer in the afternoon

It's really comfortable hotel close to the beach, has swimming pool and really good food. I'm coming here each year

Me and my family stayed here for 4 nights and really enjoyed our time. The rooms are a bit of smaller size but not too bad at all. They’re also clean and tidy, with cleaners sorting room on daily basis. The rooms don’t have air conditioning, although the weather wasn’t too hot, but we still had to live the windows open which is not something we like doing particularly at night. Breakfast is very good and there are good variety of choices for everyone to like. I particularly liked the two juicer machines with carrots and apples to make your own fresh juice. The facilities are also good as there’s a small gym and a swimming pool. The thing that I didn’t like is hotel charging it’s guests for car park use. This is something I’ve never paid anywhere else and I think charge of 160 zloty for 4 nights for such hotel is unnecessary. When we checked in, we were told about the extra 580 zloty charge that we needed to pay which includes the 160 zloty for parking. I asked if the 160 zloty could be honoured as I wasn’t told about such charge at the time of booking. The lady at the reception said she’ll raise it with the manager and we can pay at check out point. At the check out, we had a guy (called Dawid) which I believed to be either manager or superviser. He asked us for extra charge of 680 zloty which I new it was wrong. We explained that the charges we meant to pay even including the parking charge is 580. Unfortunately I found him to be very rude and inconsiderate and didn’t even try listen to my points. After 10 minutes of harassing us, he went inside and kept us for another 15 minutes before coming out and saying the charge is 597 zloty. Even then, he didn’t apologise for the mistake and ignored me about the parking charge. At that point I gave up and just paid the full charge. It’s a shame that our great experience was ruined by Dawid. I don’t believe ha has got the hosting skills to work in that position.

Nice, clean hotel facilities and rooms. The hotel is very well located - walking distance to the beach and also Ergo Arena.

A very nice and a clean and good hotel. The staff is really polite and super helpful. The indoor pool is also for any local ppl to use, so sometimes there are lots of ppl. There are several watwr-gymnastic courses for the locals every day and at those time they play music really loud and there is not much space for hotel guests. But if you are not that interested in the pool I really recommend this hotel!

Friendly staff

Very pleasant place, good location and very friendly staff.

great staff and clean hotel

I was pleasently surprised when we arrived at the hotel. Very nice reception, and nice people who was working there. The hotel room was as expected, very nice. The kids loved the pool, but we didn`t have time to test the other facilities that the hotel offered.

We were very impressed by russian speaking staff, it was very pleasant, especially after long journey. Swimmimg pool is rather small, but for kids was ok. Territory is very manicured, parking is rather expensive, would be great if it was free of charge.

Our stay was nice. The hotel was good, not great. The room was cold with cold air blowing from the ventilation system even though outside it was cold. Reception gave us a heater which helped. Our room was not cleaned once during our stay. Every morning at 9, we would leave the sign to make up the room but when we came back around 1130 the room was still the same. We had to change the bin, ask staff for new towels, water, toilet paper etc. The room itself had two big double beds which for four of us was perfect. It was a bit old looking, furniture damaged in places and one of the beds creaked a lot. The breakfast was great as were all the staff who were very friendly and great with the kids. Parking was very convenient but quite expensive considering the amount available. About the restaurant, food was generally good but those jars which the sauces are served in need to be changed. It is nearly impossible to get anything out of them ;)