Hotel Mercure Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.5/5 5,867 reviews

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Hotel Mercure Poznan Centrum
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+ 21 Services

Hotel extras

  • Spacious rooms with new beds were upgraded in 2020.

  • Advantage 2

  • Advantage 3

  • Large, parking

  • Extensive conference facilities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Poznan Centrum

Ul. Roosevelta 20
60-829 poznan
poland

Tel: +48618558000

Fax: (+48)61/8558955

Check-in from 15h00

Check out up to 12h00

  • AIRPORT LAWICA:  78 BALTYK

  • GORCZYN - MILOSTOWO:  8 KAPONIERA

  • POLABSKA - DEBIEC:  10 KAPONIERA

  • By plane

    POZNAN LAWICA At 6km / 3.73 miles - Shuttle paying

  • By car

    WARSZAWA - BERLIN At 4km / 2.49 miles

  • By train

    POZNAN GLOWNY At 0.5km / 0.31 miles

GPS:52.408272, 16.912071

Companies

  • BUDERUS 10.0 km / 6.21 mi
  • ELITE CAFE 13.0 km / 8.08 mi
  • GLAXO SMITHKLINE 4.0 km / 2.49 mi
  • HAMMER 10.0 km / 6.21 mi
  • HERLITZ 10.0 km / 6.21 mi
  • HUTA SZKLA ANTONINEK 10.0 km / 6.21 mi
  • KOMPANIA PIWOWARSKA 8.0 km / 4.97 mi
  • MAN 12.0 km / 7.46 mi
  • RABEN 15.0 km / 9.32 mi
  • REEMTSMA 13.0 km / 8.08 mi
  • SCHATTDECOR 13.0 km / 8.08 mi
  • UNILEVER 8.0 km / 4.97 mi
  • VOLKSWAGEN 10.0 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Thanks to our 11 conference rooms with WIFI access and natural light, the Mercure Poznan Centrum hotel can accommodate groups of 10 to 300 people.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, making the Mercure Poznan Centrum hotel the perfect venue for any kind of meeting.

Room descriptions and layouts

13 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from a range of options: a cozy Standard Room, or a spacious Superior or Privilege Room and take advantage of our wide range of additional services.

Our guest reviews for
Hotel Mercure Poznan Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,867 reviews

TripAdvisor Rating 4.5/5

790 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointing stay

Customer review rating 3.0/5

Alexander Business - 17/01/2022 Confirmed reviews ALL

After reaching the gold status in Accor loyalty programm I was really looking forward to this stay to experience the advantages of the new status. The result - one of my worst stays within Accor hotel network worldwide. - No special treatment during check in - no welcome drink , no room upgrade. Welcome drink voucher was issued only on the next day upon request. - No slippers and bathrobe in the room. - Dirty towel with stains. - the room was not made up on the next day. On the other side the service and treatment by hotel restaurant staff was exceleent. Food selection and quality even with some local polish specialities was really good. This was my first stay out of upcoming 10-20 business trips to Posen and I'm not sure if even being the gold member I'll be back to this hotel.

Dear Mr. G., thank you for taking the time to tell us about your experience at the Hotel Mercure Poznan Centrum. I am sorry that your experience did not meet your expectation. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum
Customer review rating 5.0/5

Hadeel H. Y. Families - 07/01/2022 Confirmed reviews ALL

We enjoyed our stay at this hotel. The staff was so helpful and kind, the location was fantastic. The room was clean. Breakfast so delicious Thank u

Dear Ms. Hadeel, thank you for your opinion, so many kind words of appreciation and such a high level of satisfaction. It is always very motivational for further development of our skills and services, knowing that we have met our Guests needs and expectations. We very much hope that during your next visit in Poznań - the City of Goats, Potatoes and Saint Martin's Croissants you will give us the pleasure and honor to welcome you again. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

Excellent

Customer review rating 5.0/5

Richard L. Families - 21/12/2021 Confirmed reviews ALL

The receptionist took an active interest in making sure our baby had a good bed and phoned us to check everything was ok (which it was). I liked the option for flexible check-out time. The tea and coffee making facilities in the room were excellent. The main bed was very comfortable with quality linen. The room had a cool design, was warm, comfortable but also modern and fresh. The sauna area on floor A was clean, spacious, and made available to us. I would love to come back. All I can say is I hope you keep up the good work.

Very nice Hotel ,always a pleasure to stay there!

Customer review rating 4.5/5

Ralph Business - 19/12/2021 Confirmed reviews ALL

Another great stay (as usual) at the Mercure Poznan Centrum , completely without any issues. Nice rooms , great food. at the Winestone Pub and friendly staff . Just perfect!

Great Place to Stay

Customer review rating 5.0/5

Business T. Business - 11/12/2021 Confirmed reviews ALL

Friendly staff and well equipped comfortable rooms. Parking is easy and location is central and convenient to everything. The on-site restaurant/bar and cafe/bakery are both fantastic and have ample hours to accommodate your schedule.

Excellent

Customer review rating 5.0/5

Irina W. Families - 08/12/2021 Confirmed reviews ALL

It's a comfortable hotel. The room is a good size for 2 adults and 1 child. Coffee and the is good for the pause. Good location. Close to public transportation and a short walking to Stary Rynak.

Almost perfect

Customer review rating 4.0/5

Pawel Solo - 04/12/2021 Confirmed reviews ALL

Good stay at Mercure as always. I wish the smaller layout of the room was different (I prefer the bigger ones) but I managed.

Szanowny Panie Pawle, dziękujemy za Pana pobyt, czas poświęcony na wypełenienie ankiety zadowolenia oraz tak wysoki wynik. Jest to ogromna motywacja, aby nieustannie doskonalić nasze umiejętności, szlifować kwalifikacje oraz podnościć jakość świadczonych przez nas usług. Ponieważ widzimy, iż ma Pan u nas niebawem kolejną rezerwację, prosimy o kontakt mailowy albo telefoniczny celem wybrania pokoju, który w pełni spełni Pana oczekiwania - być może ma Pan na myśli konkretny numer pokoju? Zrobimy co w naszej mocy. Pozdrawiam i łączę wyrazy szacunku, Agnieszka Lange Szef Zmiany w Recepcji Mercure Poznań Centrum
Customer review rating 5.0/5

Adrian Business - 03/12/2021 Confirmed reviews ALL

Every time I am visiting Mercure Poznan the level of service is higher. Prefect kept rooms.

Dear Mr. Adrian, thank you for your stay, your kind opinion and such high score. We cannot express how motivating it is for us, to know that our effort has been seen and appreciated by our returning and most loyal Guests. Please be ensured that we will do our best to make your every future stay even more enjoyable than the previous one. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznan Centrum

Comfortable

Customer review rating 4.5/5

Dan Solo - 22/11/2021 Confirmed reviews ALL

This is a very good hotel. The room was very good. Enjoyed half board and the food was delicious. The hotel is located close to public transport so it is easy to go to even if you do not have a car.

Dear Mr. Dan, thank you for your kind opinion. There is no better motivation for us to constantly encrease the level of service that the satisfaction of our Guests. We are glad that the food and the location were so much to your liking. we really much hope that during your next visit in Poznan you will give us the privilege and honor to welcome you again. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznan Centrum

Perfect hotel, Perfect location,

TripAdvisor rating 5.0/5

Hotelier2908 17/11/2021 TripAdvisor review

This hotel is one of the top hotels of Accor Hotels in Poland. Amazing service, fast check in, great b'fast and superb Winestone Restaurant. Close to all Poznan attractiom - Old Town, Fairs, Castle...

as usual...

Customer review rating 4.5/5

Ja N. 2. Business - 12/11/2021 Confirmed reviews ALL

Very good as usual...

Good morning, Thank you for taking time to complete the survey. Positive review is always the best motivation for the entire team. We hope to welcome you soon at Mercure Poznań Centrum hotel. Regards, Mercure Poznań Centrum Team

Probably one of the best hotels I stayed at in a while

Customer review rating 4.5/5

Elizabeth Families - 20/10/2021 Confirmed reviews ALL

I travel regularly, and this was one of the best hotels I have stayed at in terms of facilities, location, room, restaurant (Winestone), and breakfast (mostly). Areas of improvement: front desk attitude at check-in, and breakfast day two.

Good stay in very good location

Customer review rating 4.5/5

Krzysztof F. Business - 18/10/2021 Confirmed reviews ALL

Very kind and service oriented Stuff!

Proper stay in a nice hotel

Customer review rating 4.0/5

Michal Business - 15/10/2021 Confirmed reviews ALL

Nice hotel, located in the near distance of the Old Town.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna - deputy front office manager.

Good stay

Customer review rating 4.0/5

Jola Business - 14/10/2021 Confirmed reviews ALL

I enjoyed my stay - it is a nice hotel in a very convenient location. Room was quiet with a nice view over the city. Breakfast was good (I really enjoyed the fresh waffles!) and staff is friendly. The only thing I'd improve are pillows on the bed - they were too flat for me to have a good night's sleep.

Dear Jolanta, We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will talk about the pillows with our housekeeping management, however it is very difficult to satisfy every guest, with one type of pillow :) Next time, please call the reception - maybe we will be able to arrange some "higher" pillow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna - deputy front office manager.

Great stay, comfortable, and convenient location.

Customer review rating 5.0/5

Matthew Solo - 11/10/2021 Confirmed reviews ALL

The room was perfect, very comfortable. Very affordable price. Breakfast was also very good. Would highly recommend.

Dear Matthew, We very much appreciate your comments regarding your stay at the Hotel Mercure Poznan Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna - deputy front office manager.

Outstanding

TripAdvisor rating 4.0/5

kamalmhatem Business - 13/07/2020 TripAdvisor review

The hotel has excellent amenities and the staff are keen on the guests satisfaction. The breakfast was served observing high standards of hygiene, and the room is at a very high degree of comfort with free coffee capsules and tea sachets at your disposal at any time.

staying in Mercure Poznan

TripAdvisor rating 5.0/5

janeroberts2018 Business - 30/07/2019 TripAdvisor review

Helpful and welcoming staff in the lobby. Comfortable room (did not get large towel replaced one day). Good space for meeting people or relaxing in entrance area. Excellent breakfasts. Overall, an hotel I would be glad to stay in again.

1 night in Poznań

TripAdvisor rating 5.0/5

slawomirjop Business - 12/05/2019 TripAdvisor review

Nice hotel with re new recently - good location (20 min by foot to main market close to train station and Poznań Ferry place and nice service, lot of dish selection for breakfast (far better then other countries)

Staff very strange(((

TripAdvisor rating 3.0/5

T4710KJigork Friends getaway - 05/01/2019 TripAdvisor review

There were two problems : in the bathroom the mixer was broken and the water did not go away , after telling the staff , the reaction was not followed. The second problem, the rate was clearly stated that Breakfast is included, but the receptionist asked for additional payment . Such problems are unacceptable for ltels of this level .

Dear T4710KJigork, Thank you for your opinion. We are very sorry for the inconvenience in the bathroom. It is unacceptable that problem was not solved in a proper way. Please accept our sincere apologies. When it comes to breakfast included in the price it is possible that it was a system failure, but to verify it please be so kind and give us more details about your stay, so we can the reason and solve the issue. If it was an unfortunate system failure we will of course offer you the refund of breakfast cost. Please be so kind and write your name and date of your stay to H3393-FO1@ACCOR.COM and give us a chance to rebuild your trust. I am looking forward to hearing from you. Kind Regards, Agnieszka Lange Front Office Shift Leader

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