Hotel Mercure Poznan Centrum 4 stars

Customer review rating (ALL Rating) 4.7/5 1,820 reviews

Hotel extras

  • Spacious rooms with new beds were upgraded in 2020.

  • Location in the city center, close to Poznań Fair.

  • Own pastry shop. Certified Marciński Croissants - available all year round!

  • Large, parking

  • Extensive conference facilities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Poznan Centrum

Ul. Roosevelta 20
60-829 POZNAN
Poland

GPS:52.408272, 16.912071

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Thanks to our 11 conference rooms with WIFI access and natural light, the Mercure Poznan Centrum hotel can accommodate groups of 10 to 300 people. Our conference rooms are equipped with the latest technology. We can also help our guests organize events, making the Mercure Poznan Centrum hotel the perfect venue for any kind of meeting.

Room descriptions and layouts

13 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose from a range of options: a cozy Standard Room, or a spacious Superior or Privilege Room and take advantage of our wide range of additional services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,820 reviews

TripAdvisor Rating  4.5/5  801 reviews

Empty hotel

Customer review rating 4.5/5

Bernardo N. Families - Confirmed reviews ALL

looks like this time the hotel was really empty and the price was a bit overrated... the occupancy should be reflected on the price... The guy that made us the check-in, I don't even remember the name, made the check-in with us on the last time too, very friendly and polite with sense of humor!! He deserves a recommendation!! Breakfast on the room looks attracted, but having the breakfast down in the buffet restaurant is with much more variety, so I don't recommend breakfast in the room

Dear Mr. N., we very much appreciate your comments regarding your stay at the Mercure Poznan Centrum Hotel. Please accept our sincere apologies for all the inconvenience. I have checked that you only have been informed about the opening hours of our restaurant, but not about the breakfast service during the Christmas time. Undoubtedly this should not have happened. Thank you again for sharing your experience, and we hope that during your next visit in the City of Goats you will give us the pleasure and honor to welcome you again. Let me encourage you to make a direct booking with the hotel and please be so kind and mention that you are our returning Guest. I am sure that we will be able to offer you a special rate to recompense the faux pas from your last stay. Kind Regards and All The Best in New Year, Agnieszka Lange Front Office Shift Leader Mercure Poznan Centrum

ANOTHER SUPERB ACCOR EXPERIENCE

Customer review rating 5.0/5

Simon H. Friends - Confirmed reviews ALL

EXCELLENT LOCATION, SUPERB STAFF, AMAZING APARTMENT, VERY CLEAN & TIDY, ALL AROUND A FANTASTIC CUSTOMER EXPERIENCE

Dear Mr. H., thank you for your stay and kind review. It was a great pleasure and honor for our Team to welcome the New Year with you. We very much hope that during your next visit in the City of Goats you will stay at Mercure Poznan Centrum again. Kind Regards and Happy New Year :), Agnieszka Lange Front Office Shift Leader Mercure Poznan Centrum

Comfortable and friendly staff

Customer review rating 5.0/5

Therese Solo - Confirmed reviews ALL

Staff was very friendly and I could tell that the hotel valued hospitality very highly, the room was pretty clean and the breakfast was top class. Front desk was helpful and polite and the cleaning staff were also nice.

Dear Ms. Theresa, thank you for your stay and your kind review. We are very glad that we have met your expectations. It is the best motivation for us to continuously become better. Please accept our sincere apologies for the inconvenience regarding the level of cleanliness on the bed. What is more, please be ensures that our Housekeeping Manager has been informed to avoid similar issues in the future. We very much hope that during your next visit in the City of Goats you will give us the pleasure to welcome you again. All The Best in 2023! Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznan Centrum

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room - sb had been smoking in the room so unpleasant smell (could / should have been checked / cleaned before we arrived) - this complaint was formally lodged at reception Restaurant - a very long time to order (restaurant was not full) and on Sunday lunch daughter / wife received and finished their lunch and circa 15 minutes after that I received my lunch, so we were not happy with this service. Food - breakfast and lunch very good standard

Dear Mr. James, thank you for your stay and your fair review. Firstly, please accept our sincere apologies for long time waiting in the restaurant and the poor cigarette smell in the room. Please be ensured that both, our Housekeeping Manager and our Winestone Manager are now taking actions to avoid similar issues in the future. We are glad however, that the tastes of breakfast and lunches were to your liking. We hope that during your next visit in the City of Goats you will give us the honor to welcome you again. All The Best in 2023. Kind Regards, Agnieszka Lange Front Office Shift Leader Mercure Poznań Centrum

just an average

Customer review rating 3.0/5

Tomasz Families - Confirmed reviews ALL

- room not prepared for 2+1, we had to change last minute - 2nd room located close to outside construction, noisy all nigh - paid more that in the offer - difficult to find parking place

Szanowny Panie Tomaszu, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Poznan Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Mercure, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana opinie są dla nas niezwykle ważne. Pragniemy zapewnić, że już podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Mikołaj Gościniak Zastępca Kierownika Recepcji

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Other web-users rate our hotel

  • 469 reviews 9.2/10 Location
  • 692 reviews 8.7/10 Room
  • 729 reviews 9.3/10 Service
  • 10 reviews 8.5/10 WiFi
  • 501 reviews 9.5/10 Food
  • 445 reviews 9.5/10 Breakfast
  • 308 reviews 8.7/10 Comfort
  • 219 reviews 8.8/10 Cleanliness

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