Hotel Mercure Zakopane Kasprowy 3 stars

Customer review rating 4.5/5 757 reviews

Hotel Mercure Zakopane Kasprowy
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+ 32 Services
Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00


Services and practical information
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool Paying
  • Thermal Spa Paying
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
  • Skiing
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str
34 500 zakopane

Tel: +48182024000

Fax: (+48)18/2024024

Check-in from 16h00

Check out up to 12h00


  • By plane

    KATOWICE PYRZOWICE At 160km / 99.43 miles

  • By plane

    KRAKOW BALICE At 105km / 65.25 miles - Shuttle paying

  • By helicopter

    KRAKOW BALICE At 105km / 65.25 miles

  • By helicopter

    NOWY TARG At 25km / 15.54 miles

  • By car

    A4 At 100km / 62.14 miles

  • By car

    E50 At 100km / 62.14 miles

  • By train

    NOWY TARG At 25km / 15.54 miles

  • By train

    ZAKOPANE At 4km / 2.49 miles

GPS :49.295553, 19.931204


  • ORBIS TRAVEL AGENCY 4.0 km / 2.49 mi
  • TERESA TRAVEL 4.0 km / 2.49 mi
  • ZAKOPANE TTRAVEL 4.0 km / 2.49 mi

Your meetings and events

Thanks to our 10 fully equipped conference rooms, the Hotel Mercure Zakopane Kasprowy can accommodate groups of 10 to 550 people.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, which makes the Hotel Mercure Mercure Zakopane Kasprowy the perfect place for any kind of meeting.

Room descriptions and layouts


meeting rooms

From 1 to 550 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from a range of options: our Standard Rooms with view of the Tatras or Gubalowka, or Superior Rooms, renovated Deluxe Rooms and Apartments with a view of the mountains. Rooms with a view of the Tatras also have a balcony.

Our restaurants and bars


Type of cuisine: International

The restaurant offers international a la carte dishes including Alpine specialties - fondue or raclette - as well as traditional mountain dishes. You can select a wine from our Grands Vins Mercure wine list.


Type of cuisine: Regional

A wooden inn in the regional style with traditional mountain cooking, live music and folk decoration. We are open every year from April 1 to December 19 on request from our guests.


Type of cuisine: International

The meals in the restaurant are normally served in the form of a themed buffet: A Taste of France, Regional Buffet, Old Polish Feast, Alpine Buffet and many others.


The Bar Panorama is located on the first floor and offers a wide selection of drinks, juices, beer, liquor, cocktails and snacks. The beautiful views over the Tatras mountains from the Bar Panorama will keep you entranced all year round.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Hotel Mercure Zakopane Kasprowy

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

757 reviews

TripAdvisor Rating 4.0/5

1,643 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021


TripAdvisor rating 5.0/5

amakowka 30/08/2021 TripAdvisor review

This was our first experience with this hotel. The service, conditions as well as the overall atmosphere was very good. It was my family trip so I recommend to all who want to relax outside the hustle and bustle of this hotel.

good stay

Customer review rating 4.0/5

S Families - 15/08/2021 Confirmed reviews ALL

bit too far away from the center great views, good breakfast reception desk to be improved - not enough information about attractions nearby, check out messy


TripAdvisor rating 5.0/5

leszekmoscicki1949 06/08/2021 TripAdvisor review

The hotel management cares about the satisfaction of their regular customers by offering many additional amenities. We experience it with great pleasure every time we visit Mercure Kasprowy. Visible professionalism.

Simple the best

Customer review rating 5.0/5

Iva Families - 29/06/2021 Confirmed reviews ALL

Everything is great, my the most favorite place .

Good location, great SPA facility

Customer review rating 4.5/5

Marcin Families - 13/06/2021 Confirmed reviews ALL

Good location, friendly staff, great SPA facility


Customer review rating 0.5/5

Magdalena Couples - 27/03/2021 Confirmed reviews ALL

Cigarettes smell everywhere! All corridors smelled of cigarettes !!!! I think the staff was smoking there as we were situated on 7th floor. It was awful for I despise cigarettes smoke. Swimming pool was out of order even though swimming pools around Poland were normally open and functioning as usual, specifically in hotels! Coronavirus did not affect them at that time. No one warned us that swimming pool was closed so we were bored to our brains! I should have applied for a refund but I didn’t bother. I will not recommend this hotel to anyone and we will definitely won’t be visiting again! Next time we will choose hotel Bania or Bukovina. Similar prices to yours but much higher standards! You charge a bomb for just a mediocre stay! I am very dissatisfied and disappointed. Staying with you was a gift to me for my 30th birthday which is a big deal but - alas- I didn’t enjoy it whatsoever...

Incredible location, amazing view & great spa

Customer review rating 4.5/5

P. Couples - 21/03/2021 Confirmed reviews ALL

Enjoyed our experience in the hotel. Everything was great, only disappointment was the overpriced breakfast, which was not worth it. The views and the spa area were amazing and we will definitely visit again.

Almost perfect

Customer review rating 4.5/5

Kamil Families - 05/09/2020 Confirmed reviews ALL

Only weak thing about this hotel was dinner (but I suppose it is just because of stupid Covid-selection was limited) and toilet could be cleaner. But in total we have enjoyed our stay and spa is just amazing.

Excellent hotel with Excellent services

TripAdvisor rating 5.0/5

Gabor L 03/07/2020 TripAdvisor review

Excellent hotel with Excellent services, big choice of breakfast, with tasty foods in the restaurant, nice panoramic views around the hotel. Spa was nice and clean with new equipment. Recommend for everyone, you will enjoy it.

Dear Guest, ,Thank you for your time to share the experiences of staying in our hotel with us. We are delighted that you enjoyed your stay, our services, food and Wellness & Spa area. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń General Manager

professional service and overall quality

TripAdvisor rating 5.0/5

leszek155 17/06/2020 TripAdvisor review

hotel well prepared to receive guests in a pandemic era. Unfortunately, the majority of hotel guests disregarded maintaining distance and wearing masks . That was problem not only in the hotel but outside too

Dear Sir, Thank you for you review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and we are delighted that you enjoyed your stay. Hope you will visit us again. Yours sincerely Sebastian Nocuń General Manager

The best ski resort hotel in zakopane

Customer review rating 5.0/5

Asrul H. Families - 21/02/2020 Confirmed reviews ALL

Clean and fantastic view of tatra mountain and the staff is friendly my stay at the hotel was remarkable. The kids too enjoy the water splash boom at pool

Comfortable family stay near ski resorts zakopane

TripAdvisor rating 5.0/5

aha1976 17/02/2020 TripAdvisor review

Fast checkin and strategically located beside ski resorts and professional services given by the staff and I recommend this resort with new and beautiful rooms facing tatras with baby cot, nice grill restaurant and good breakfast the best part is also having water slide at the swimming pool, scheduled shuttle bus to town and with heater in the room

Dear Gest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay. Hope we will have the pleasure of welcoming you again. Yours sincerely, Sebastian Nocuń General Manager

Well located

Customer review rating 3.5/5

Edyta Couples - 29/01/2020 Confirmed reviews ALL

King Size bed with one big sheets will be amazing for a couple. Thank you


Customer review rating 5.0/5

Ewa T. Friends - 06/01/2020 Confirmed reviews ALL

Wonderful renovation.Best food at first floor restaurant (zurek simply the best in Zakopane).Wonderful view,well equipped rooms,perfect service.


Customer review rating 5.0/5

Rowles Families - 30/12/2019 Confirmed reviews ALL

Yet another Christmas spent with Kasprowy. With pleasure we shall return in the future.

Excellent food , beautiful surroundings, lovely rooms and uniquely attractive lobby and Most of all Wonderful Staff from bell boy to reception to waiters

Customer review rating 5.0/5

Josephine Solo - 26/12/2019 Confirmed reviews ALL

See above- I hope to return because it is a Polish Shangri-La! I appreciated the excellent shuttle service to the town nearby. I was so fortunate to be there to enjoy the Slavic dance festival in May - June 2018. Your extremely gracious and efficient staff treated me like a family member. And the food and restaurant offerings were delicious and outstanding. The unique Alpine decor of your lobby was unforgettable as well as the memorabilia exhibition in the lower level near the breakfast dining room!!

Facilities not too bad - poor experience with noise

TripAdvisor rating 3.0/5

TheSalty Family - 07/08/2019 TripAdvisor review

Arrived, checked in no problem. Room was comfortable and as per the photos. No air conditioning. First 2 nights stay was perfectly acceptable. 3rd and last day was a Saturday and during the afternoon several all male parties arrived and began hammering out loud music, shouting and smoking. Now this would not have been as much of a problem if there was air conditioning as I could have closed the windows - but there wasn't and couldn't have the windows open due to cigarette smoke billowing from the rooms on the floor below and room got extremely hot. Not great when you have been out since the early hours of the morning hiking. Noise went on until 8:30pm and started again at 5:30am. Excessive partying from 5:30am till 10am on Sunday morning. Hotel did nothing to control their guests and create an inclusive family environment for all of their guests. Complained, in writing - didn't even get a response. So I would recommend this hotel if your are a massive group of men who want to drink lots of beer and do whatever you like but I certainly wouldn't take my family again unless something changed. Last point - hotel automatically charges your credit card in your home currency and this adds just over 5% to your bill. Had to get a refund and pay in local currency. Need to make sure that if you have a zero currency fee card you insist on paying in local currency.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sebastian Nocuń General Director

dirty and old

Customer review rating 0.5/5

Ronny Solo - 02/05/2019 Confirmed reviews ALL

I booked one night. As I arrived, i saw a old Hotel with a nice Location. The staff at the Reception was friendly. I get an upgrade to a room in the highest Floor. So far, so good. As I arrived in the room, the blanket was dirty. I called the Reception and they send me the house keeping. The Lady get the blanket and i heard nothing during the next 30 minutes. Under the blanket, on the matress there was a lot of Long black hairs...disgusting! After my call at the Reception they told me that i have to change the room and the house keeping is Controlling the new one. I come the the new room, checked the bed and was shocked. There was a lot of black hairs on the pillow and on the blanked. I called the Reception again...they controlled and checked nothing! I cabged now the room from the 7th Floor to the 4th Floor. This room was nearly clean. I travel a lot, but I never saw such kind of dirtyness. That was the reason i canceld the second night.

OK but can be better

TripAdvisor rating 3.0/5

AniMic Couples - 29/05/2018 TripAdvisor review

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

Dear Guest, thank you for choosing hotel Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you appreciate our cusine as well as lobby and reception design. We are gradually renovating the whole hotel. In addition to lobby and bar, our apartments and Delux rooms are already done. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń, General Manager

Christmas Holiday

TripAdvisor rating 5.0/5

Mariusz S Family - 02/01/2018 TripAdvisor review

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Dear Mr. Mariusz S, Thank you for your lovely review about your recent stay with us on TripAdvisor Community. I am truly grateful for your review and noticing the hotel values, convenient location, rich breakfast buffet with the wide selection of well as fruit and vegetables. I will not fail and share your comments with the team, as this will certainly motivate them to keep up the good work. The hotel is trying to keep up with the times, be modern, but also keep highland folk arrangements. In the near future we will be renovating subsequent parts of the hotel. Again, thank you for being our Guest and sharing your feedback wih us, please rest assure that we just can not wait to welcome you again in the newly renovated interiors of Mercure Kasprowy in Zakopane. Yours sincerely, Sebastian Nocuń Dyrektor Generalny

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