Hotel Mercure Zakopane Kasprowy 3 stars

Customer review rating 4.4/5 354 reviews

Hotel Mercure Zakopane Kasprowy
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+ 24 Services
Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • KRAKOW BALICEPaying
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Hotel Mercure Zakopane Kasprowy

Szymaszkowa str
34 500
zakopane
poland

Tel: +48182024000

Fax: (+48)18/2024024

Check-in from 16h00

Check out up to 12h00

  • ZAKOPANE - KOSCIELISKO :  HOTEL

  • By plane

    KATOWICE PYRZOWICE At 160km / 99.43 miles

  • By plane

    KRAKOW BALICE At 105km / 65.25 miles - Shuttle paying

  • By helicopter

    KRAKOW BALICE At 105km / 65.25 miles

  • By helicopter

    NOWY TARG At 25km / 15.54 miles

  • By car

    A4 At 100km / 62.14 miles

  • By car

    E50 At 100km / 62.14 miles

  • By train

    NOWY TARG At 25km / 15.54 miles

  • By train

    ZAKOPANE At 4km / 2.49 miles

GPS :49.295553, 19.931204

Companies

  • ORBIS TRAVEL AGENCY 4.0 km / 2.49 mi
  • TERESA TRAVEL 4.0 km / 2.49 mi
  • ZAKOPANE TTRAVEL 4.0 km / 2.49 mi
Companies

Your meetings and events

Thanks to our 10 fully equipped conference rooms, the Hotel Mercure Zakopane Kasprowy can accommodate groups of 10 to 550 people.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, which makes the Hotel Mercure Mercure Zakopane Kasprowy the perfect place for any kind of meeting.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Choose from a range of options: our Standard Rooms with view of the Tatras or Gubalowka, or Superior Rooms, renovated Deluxe Rooms and Apartments with a view of the mountains. Rooms with a view of the Tatras also have a balcony.

Standard Room with twin beds.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard twin room with views of the Tatras.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with double bed.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard double room with views of the Tatras.

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with double bed.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior double room with views of the Tatras.

  • Max. number of persons: 2
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with twin beds.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior twin room with views of the Tatras.

  • Max. number of persons: 2
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Room with 1 large bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Room with 1 large bed and views over the Tatra Mountains

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Room with twin beds that can be put together

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Room with twin beds that can be put together and views over the Tatra Mountains

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

GRAND KASPROWY

Type of cuisine: International

The restaurant offers international a la carte dishes including Alpine specialties - fondue or raclette - as well as traditional mountain dishes. You can select a wine from our Grands Vins Mercure wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ZAKOPANE

Type of cuisine: International

The meals in the restaurant are normally served in the form of a themed buffet: A Taste of France, Regional Buffet, Old Polish Feast, Alpine Buffet and many others.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KASPROWY PRZYCUP

Type of cuisine: Regional

A wooden inn in the regional style with traditional mountain cooking, live music and folk decoration. We are open every year from April 1 to December 19 on request from our guests.

PANORAMA

Non contractual photo

The Bar Panorama is located on the first floor and offers a wide selection of drinks, juices, beer, liquor, cocktails and snacks. The beautiful views over the Tatras mountains from the Bar Panorama will keep you entranced all year round.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Zakopane Kasprowy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

354 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,610 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

professional service and overall quality

TripAdvisor rating 4.0/5

leszek155 17/06/2020 TripAdvisor review

hotel well prepared to receive guests in a pandemic era. Unfortunately, the majority of hotel guests disregarded maintaining distance and wearing masks . That was problem not only in the hotel but outside too

The best ski resort hotel in zakopane

Customer review rating 4.4/5

Asrul H. Families - 21/02/2020 Confirmed reviews ALL

Clean and fantastic view of tatra mountain and the staff is friendly my stay at the hotel was remarkable. The kids too enjoy the water splash boom at pool

Comfortable family stay near ski resorts zakopane

TripAdvisor rating 4.0/5

aha1976 17/02/2020 TripAdvisor review

Fast checkin and strategically located beside ski resorts and professional services given by the staff and I recommend this resort with new and beautiful rooms facing tatras with baby cot, nice grill restaurant and good breakfast the best part is also having water slide at the swimming pool, scheduled shuttle bus to town and with heater in the room

Dear Gest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay. Hope we will have the pleasure of welcoming you again. Yours sincerely, Sebastian Nocuń General Manager

Well located

Customer review rating 4.4/5

Edyta Couples - 29/01/2020 Confirmed reviews ALL

King Size bed with one big sheets will be amazing for a couple. Thank you

amazing

Customer review rating 4.4/5

Ewa T. Friends - 06/01/2020 Confirmed reviews ALL

Wonderful renovation.Best food at first floor restaurant (zurek simply the best in Zakopane).Wonderful view,well equipped rooms,perfect service.

Unforgettable

Customer review rating 4.4/5

Rowles Families - 30/12/2019 Confirmed reviews ALL

Yet another Christmas spent with Kasprowy. With pleasure we shall return in the future.

Excellent food , beautiful surroundings, lovely rooms and uniquely attractive lobby and Most of all Wonderful Staff from bell boy to reception to waiters

Customer review rating 4.4/5

Josephine Solo - 26/12/2019 Confirmed reviews ALL

See above- I hope to return because it is a Polish Shangri-La! I appreciated the excellent shuttle service to the town nearby. I was so fortunate to be there to enjoy the Slavic dance festival in May - June 2018. Your extremely gracious and efficient staff treated me like a family member. And the food and restaurant offerings were delicious and outstanding. The unique Alpine decor of your lobby was unforgettable as well as the memorabilia exhibition in the lower level near the breakfast dining room!!

Facilities not too bad - poor experience with noise

TripAdvisor rating 4.0/5

TheSalty Family - 07/08/2019 TripAdvisor review

Arrived, checked in no problem. Room was comfortable and as per the photos. No air conditioning. First 2 nights stay was perfectly acceptable. 3rd and last day was a Saturday and during the afternoon several all male parties arrived and began hammering out loud music, shouting and smoking. Now this would not have been as much of a problem if there was air conditioning as I could have closed the windows - but there wasn't and couldn't have the windows open due to cigarette smoke billowing from the rooms on the floor below and room got extremely hot. Not great when you have been out since the early hours of the morning hiking. Noise went on until 8:30pm and started again at 5:30am. Excessive partying from 5:30am till 10am on Sunday morning. Hotel did nothing to control their guests and create an inclusive family environment for all of their guests. Complained, in writing - didn't even get a response. So I would recommend this hotel if your are a massive group of men who want to drink lots of beer and do whatever you like but I certainly wouldn't take my family again unless something changed. Last point - hotel automatically charges your credit card in your home currency and this adds just over 5% to your bill. Had to get a refund and pay in local currency. Need to make sure that if you have a zero currency fee card you insist on paying in local currency.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sebastian Nocuń General Director

dirty and old

Customer review rating 4.4/5

Ronny Solo - 02/05/2019 Confirmed reviews ALL

I booked one night. As I arrived, i saw a old Hotel with a nice Location. The staff at the Reception was friendly. I get an upgrade to a room in the highest Floor. So far, so good. As I arrived in the room, the blanket was dirty. I called the Reception and they send me the house keeping. The Lady get the blanket and i heard nothing during the next 30 minutes. Under the blanket, on the matress there was a lot of Long black hairs...disgusting! After my call at the Reception they told me that i have to change the room and the house keeping is Controlling the new one. I come the the new room, checked the bed and was shocked. There was a lot of black hairs on the pillow and on the blanked. I called the Reception again...they controlled and checked nothing! I cabged now the room from the 7th Floor to the 4th Floor. This room was nearly clean. I travel a lot, but I never saw such kind of dirtyness. That was the reason i canceld the second night.

Excellent Service & Atmosphere

Customer review rating 4.4/5

Nxm Couples - 30/01/2019 Confirmed reviews ALL

We had a very enjoyable stay thanks to the wonderful staff of the Hotel. The Hotel also offers a wonderful authentic atmosphere of the Tatra Mountain region, from the moment you enter the main lounge. Excellent location for skiing as the ski lift is next to the Hotel and the Hotel is also very close to Gubalowka and the main promenade Krupowki. Additionally, the hotel offers a Mercure Shuttle from the hotel to the city center, main train/bus station, various other tourist locations and Kasprowy Wierch. The main restaurant Grand Kasprowy is beyond excellent. The chef prepares a delicious Rib Eye Steak 500g cooked to order and to specification. Everything ordered was absolutely delicious, the Prawns, the Spaghetti Carbonara, the apple pie. It was all presented well and tasted delicious. Excellent servers and wait staff also. Very experienced and professional. The restaurant has sweeping views of the mountains. One mistake of mine was misunderstanding the room types when I made my reservation. I strongly recommend everyone and anyone books a Deluxe room with the view of the Tatra Mountains. I do not recommend the standard or superior rooms, even with the view. The hotel is renovating their guestrooms but still has not completed all rooms. This was the only downside to our stay. However, this was my fault for booking the wrong room type. Most Mercure Hotels have two room types, Standard and Privileged but this Hotel offers many different options. Regardless of this, everything else was wonderful. The Hotel even offers cinema night and has a fantastic Spa & Wellness center along with pool.

Wanderfull

Customer review rating 4.4/5

Vitaliy Families - 29/12/2018 Confirmed reviews ALL

Nice location, friendly stuff, excelent view from the room. Ski sloap nearby!

Great choice for families with children. Lonely views from the balcony

Customer review rating 4.4/5

Emilia Families - 04/08/2018 Confirmed reviews ALL

Very good service, delicious meals with great choice, many attractions for children, good starting point to the mountain trips but peaceful and quite location with amazing view over Tatra mountains. Geothermal swimming pool nearby -aditional attraction.

Comfortable room with a great view of the Tatras mountains.

Customer review rating 4.4/5

Victor Couples - 30/07/2018 Confirmed reviews ALL

No complaints with the room; it was excellent with a great view. I removed 3 stars because of construction noise in one of the mornings. Construction workers could have waited till noon to start making loud noises. The buffet breakfast was also very good. Hotel staff was very helpful during check-in and customer support lady was very helpful in giving tips on where to hike, eat, and how to get around.

average hotel in mercure network

Customer review rating 4.4/5

Alex Families - 28/06/2018 Confirmed reviews ALL

The hotel is old I have contacted email support but received a reply over 3 days. Water pool on the hotel is not worked about 8 months.

OK but can be better

TripAdvisor rating 4.0/5

AniMic Couples - 29/05/2018 TripAdvisor review

Overall ok stay. I had standard room and it's comfortable but not really nice - it's just old and has no atmosphere - that would be good but 20 years ago - now even simple private rooms are more cosy. Maybe the other rooms are better (at least they look better in hotel folder). There is plenty of space to park a car but it is paid (in my opinion should be free for hotel guests). Restaurant is nice a with good food, lobby and reception area also with beatiful decor. Staff ok, doing their job but without going behind towards more positive attitude. I may give this hotel a try again but with booking better room (or being upgraded when my status is changed).

Dear Guest, thank you for choosing hotel Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you appreciate our cusine as well as lobby and reception design. We are gradually renovating the whole hotel. In addition to lobby and bar, our apartments and Delux rooms are already done. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń, General Manager

great services,great location great breakfast

Customer review rating 4.4/5

Antonio C. Families - 12/02/2018 Confirmed reviews ALL

almost every year i spent some weekends in your Hotel and the experience is always very good

Christmas Holiday

TripAdvisor rating 4.0/5

Mariusz S Family - 02/01/2018 TripAdvisor review

Very nice location of the hotel, with the view of tatra mountains and just next to ski line on Szymoszkowa. Hotel is nicely equipped, renovated in the folcroric design, giving the mountain (góralską) atmosphere. The variety of food on bufet breakfast should satisfy various preferencess, both for main dishes, as well as fruit and vegetables. Restaurant serves delishious disches, but with small choice of fresh prepared on show cooking place.

Dear Mr. Mariusz S, Thank you for your lovely review about your recent stay with us on TripAdvisor Community. I am truly grateful for your review and noticing the hotel values, convenient location, rich breakfast buffet with the wide selection of well as fruit and vegetables. I will not fail and share your comments with the team, as this will certainly motivate them to keep up the good work. The hotel is trying to keep up with the times, be modern, but also keep highland folk arrangements. In the near future we will be renovating subsequent parts of the hotel. Again, thank you for being our Guest and sharing your feedback wih us, please rest assure that we just can not wait to welcome you again in the newly renovated interiors of Mercure Kasprowy in Zakopane. Yours sincerely, Sebastian Nocuń Dyrektor Generalny

nice stay

TripAdvisor rating 4.0/5

Clemsoniasta Family - 25/09/2017 TripAdvisor review

Nice stay, spacious apartment, although the summers are already long past. Retro decor compensates window view, the helpful staff, amazing location of the hotel, excellent breakfasts and room rate promotion. I will definitely stay here again during my next stay in Zakopane, although I will rather choose one of the renovated rooms.

Dear Guest, Thank you for choosing and trusting us. It is highly relevant and equally important for us to know every step of your experience at Mercure Kasprowy. Needless to say I was delighted to read your survey following your recent stay with us. I am mostly pleased that you valued our location staff and services. It is targeted to satisfy all tastes indeed. I feel happy, therefore, that it’s been achieved. For us it’s an enormous compliment, and it makes us proud and encourages to improve in a better service every day. Yours sincerely, Sebastian Nocuń General Manager

Disapointment

TripAdvisor rating 4.0/5

Nachman I Family - 21/09/2017 TripAdvisor review

We arrived on sunday to the impression that we got the two worst rooms in the hotel. Extremely far from each other and obviously unwelcoming/. One of them was near a machine room. and its sound did not stop during the night.

Dear Guest, Thank you for choosing Mercure Kasprowy a for your recent stay in Zakopane and taking the time to share your experience with us. I would like to apologize for all inconvenience you felt and for disappointing you. Please accept my sincerest apologies for some inconveniences that you have experienced during your stay. I am very concerned with the situation. Thank you once again for your valuable feedback and matters which we will take into consideration. We hope that despite this recent experience you will decide to give our hotel another chance and stay in one of our already renovated rooms, as I am sure that they will meet or even exceed your expectations. We strongly believe that next visit will bring only a positive moments and will turn this previous bad experience in a good one. Yours sincerely, Sebastian Nocuń General Manager

mrs m K.

Customer review rating 4.4/5

Anonymous Friends - 11/09/2017 Confirmed reviews ALL

everything ok no complaints

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