Hotel - Novotel Krakow City West
Novotel Hotel Novotel Hotel

Novotel Krakow City West Hotel

4.0/5 1,577 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Other sports activities
    • Bike rack facilities
    • Badminton

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ARCELOR MITTAL10 km / 6.21 mi BNP PARIBAS0.5 km / 0.31 mi CAP GEMINI10 km / 6.21 mi GENPACT0.1 km / 0.06 mi IBM0.3 km / 0.19 mi LAFARGE CEMENT10 km / 6.21 mi SABRE POLSKA8 km / 4.97 mi VESUVIUS SKAWINA15 km / 9.32 mi
BBH0.5 km / 0.31 mi CAN-PACK4 km / 2.49 mi DELOITTE0.1 km / 0.06 mi HITACHI DATA SYSTEM0.3 km / 0.19 mi KRAKOW BUSINESSPARK8 km / 4.97 mi PHILIP MORRIS12 km / 7.46 mi VALEO8 km / 4.97 mi

Exhibition centre

TARGI W KRAKOWIE12 km / 7.46 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.

Novotel Krakow City West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JORDANA 60 m2 2 m 50 25 25 25 0
KRAKOWSKA II 67 m2 3 m 30 30 30 30 25
KRAKOWSKA III 67 m2 3 m 70 30 70 30 25
KRAKOWSKA I 134 m2 3 m 150 50 50 50 40
KRAKOWSKA I + II + III 268 m2 3 m 120 120 120 120 150
    • Screen
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audiovisual equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

  • 305 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 117 family rooms
  • 80 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 5,663 reviews

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,577 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Families - 02/12/2019 Confirmed reviews ALL
« Good »

Good

Dm Business - 02/12/2019 Confirmed reviews ALL
« Short Business Trip in Krakow »

I have stayed at the Novotel a few times when visiting for work. It is convenient for the Airport and my office, the rooms spacious and the restaurant provides a good selection for breakfast and other meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, thank you for your feedback. We are glad that you enjoyed your stay with us and hope you will come back soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Mr C. W. Couples - 02/12/2019 Confirmed reviews ALL
« Thief in housekeeping »

Left a large bar of chocolate on windowsill to keep cool but was stolen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., thank you for sharing your feedback to us. I am very sorry for the experience that you encountered during your stay; please allow me to express my sincerest apologies. We did everything we could to clarify this situation, but we are not able to clearly confirm that it was caused by our staff member. We checked the security cameras and data stored on a key lock reader. We talked with the housekeeping staff member who cleaned the room. It is our longtime, trusted employee - enjoys our complete trust. At Novotel we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. We will increase our vigilance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist

Anonymous Friends - 29/11/2019 Confirmed reviews ALL
« Great value, lovely hotel »

Rooms were a lovely size, public areas and were good, staff friendly and breakfast delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire, thank you for your kind words. We are glad that you enjoyed your stay with us. We hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

Wojciech B. Business - 25/11/2019 Confirmed reviews ALL
« As always - very nice stay »

I'm a frequent quest at Novotel Cracow City West. As always the stay was very nice, good service and atmosphere. Very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Wojciechu, serdecznie dziękujemy za miłe słowa :) Do zobaczenia! Pozdrawiam, Bożena Sobucka Guest Experience Specialist

Mike F. Business - 24/11/2019 Confirmed reviews ALL
« Work trip »

Excellent Bar staff very nice Desk staff too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, thank you for you opinion and kind words about our staff. I am glad that we made your stay more pleasant and enjoyable :) We hope you will come back soon. Feel welcome! Bożena Sobucka, Guest Experience Specialist

Vipin Friends - 21/11/2019 Confirmed reviews ALL
« Excellent »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for you opinion. We ale pleased that you enjoyed your stay with us and hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

Marion J. Couples - 20/11/2019 Confirmed reviews ALL
« First time guest »

Nice place to stay when visiting Krakow. Relatively short distance to Center of the City. No complains about room. Comfortable bed. At check-in attentive staff. Breakfest in the morning will get you going.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, thank you for your opinion. I am glad that you enjoyed your stay with us. We hope that you will come back soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

Gold C. M. Business - 18/11/2019 Confirmed reviews ALL
« Slightly better than OK. »

Treated as a Silver M....having a Gold card.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, dziękujemy za opinię. Jest mi niezmiernie przykro z powodu niedogodności związanych z niewłaściwym serwisem pokoju. Proszę przyjąć moje przeprosiny. Pana uwaga zostanie przekazana do Kierownictwa Działu Housekeeping. Dołożymy wszelkich starań, aby sytuacja więcej się nie powtórzyła. Odnosząc się do Pana uwagi dotyczącej nieotrzymania benefitów mimo posiadanego statusu Gold - Pana pobył był zarezerwowany przez Narodowe Centrum Nauki, w związku z czym nie był kwalifikowany, to znaczy nie uprawniał do korzystania z przywilejów posiadacza statusu Gold. Pozdrawiam, Bożena Sobucka Guest Experience Specialist

Grzegorz Business - 16/11/2019 Confirmed reviews ALL
« maximum overheated room 905 »

Maximum overheated room. Indoor temperature around 30*C. My first call to FO was completely disregarded because lady was involved in another long, long discussion with other man. Another second approach was also disregard because I was informed by another FO lady that technician (8pm) is already at home and is not able upon my advise to decrease in BMS inlet temperature of air handing unit (AHU) and nobody is able to do it. I suppose that obviously chillers during low season due to energy saving are also switched off hence no cooling in local fan coil units whatsover. Finally I got permission to unlock fully window in order to open it widely. All night long I slept very poor with widely opened window (3*C at night) with very noisy ambient (ventilation, traffic so on) and still was very hot. Now I am cold. Unacceptable is that you do not have even automatically corelated outdoor temperature with AHUs set points (curve). And technicians are working very shortly or not sufficient amount of technical staff.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Grzegorzu, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Novotel Krakow City West. Jest mi niezmiernie przykro, że nie spełniliśmy Pana oczekiwań względem temperatury w pokoju; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Novotel, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana fachowe doradztwo są dla nas niezwykle ważne. Pragniemy zapewnić, że już podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości zaufa nam Panponownie aby mieć szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Monika Urban Guest Experience Specialist

Andrew C. Business - 15/11/2019 Confirmed reviews ALL
« very enjoyable stay. »

This hotel is one of the best Novotel I have stayed in, the staff were fantastic and the level of service was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, thank you for your opinion. I am glad that you enjoyed your stay with us! Regarding your comment on not receiving welcome drink voucher and room upgrade - it is because you booked the room through external reservation system. To enjoy the benefits of Platinum status, you need to book a room through Accor's reservation system. Best Regards, Bożena Sobucka Guest Experience Specialist

Ss Business - 14/11/2019 Confirmed reviews ALL
« Like a sauna »

The room was extremely hot and the air conditioning did not work. The window only opens a small amount which was not enough to cool the room. In addition across the street building work started from 6.15am. I have stayed at this hotel a number of times for business but the menu in the restaurant has never changed - given there are many business travellers at your hotel you should consider updating the menu on a quarterly basis

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, thank you for your feedback. I am sorry that we did not meet your expectations. Air conditioner's cooling function is off when the weather turns cold. Our menu changes twice a year, but every two months there is an additional seasonal menu insert. Currently we can recommend venison dishes. Best Regards, Bożena Sobucka Guest Experience Specialist

Nicolas U. Business - 14/11/2019 Confirmed reviews ALL
« Terrible night »

Noise of people running around in the corridor and upstairs Nothing is done despite calling reception 3 times Room temperature at over 26 degrees so I am advised by reception to open the window on a dual carriage way... terrible noise all night and obviously I could not shut the curtains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLAS, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience was terrible and did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This season autumn is quite warm than other last once, and our Air C.O is already changed for hot one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Urban Guest Experience Specialist

Anonymous Business - 11/11/2019 Confirmed reviews ALL
« Very good service and great food »

Very good experience. Thank you very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarza, thank YOU very much :) We hope to see you again soon! Best Regards, Bożena Sobucka Guest Experience Specialist

Thomas Business - 07/11/2019 Confirmed reviews ALL
« Room below standard, yet outstanding breakfast experience »

Hotel overall seems good, even though I have used all faculties offered. In the room the carpet needs update or overall cleaning. Not welcoming at all. Breakfast lady was extremely friendly, offered by herself egg choices and fresh orange juice. Don’t get this service everywhere. Nice!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, thank you for your opinion and kind words about our staff. We are glad that you enjoyed your stay :) Regarding your comment on the carpets - I would like to inform that our hotel is undergoing minor renovation work, which includes carpets replacement. I hope you will trust us again and come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist

Anonymous Business - 06/11/2019 Confirmed reviews ALL
« everything well functio ning »

fint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt, thank you for your opinion. We are glad that you enjoyed your stay and hope you will come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist

Davor T. Business - 05/11/2019 Confirmed reviews ALL
« Excellent »

It was excellent, food, bead it was all excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davor, thank you for your kind words. We are glad that you enjoyed your stay with us. Feel welcome next time! Best Regards, Bożena Sobucka Guest Experience Specialist

Edward Couples - 04/11/2019 Confirmed reviews ALL
« Mr »

Hotel was nice though needs some refreshing in the rooms, esp. carpets. Breakfast a bit pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, thank you for your opinion. We are glad that you enjoyed your stay with us. Currently the hotel is undergoing minor renovation works, including carpets replacement. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

K. Couples - 03/11/2019 Confirmed reviews ALL
« Mr »

Nice room, nice hotel , friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zvi, thank you for your opinion! We are glad that you enjoyed your stay :) Hope to see soon again. Best Regards, Bożena Sobucka Guest Experience Specialist

Tesla Families - 03/11/2019 Confirmed reviews ALL
« Fantastic staff, environment, meals and service »

Our experience was great though a proper family room would have been appreciated. The bed settee was uncomfortable because of the sharp springs and the coffee pod machine didn't work despite numerous tries overall though fantastic value for money and the hotel staff were absolutely fantastic in every aspect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudi, thank you for your opinion and nice words about our staff! We are sorry for the inconveniences with the coffee machine and that we did not meet your expectations with the bed comfort. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist

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