WIFI/Internet Access- Outdoor car park
- Bicycle available on guest request
- The hotel is located within walking distance of the city center.
- Free High-speed wireless Internet
- "Happy Body" massage studio
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
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Parking
- Outdoor car park PLN 40 per day (PLN 80 for buses, PLN 50 for mini buses) (Paying)
- Bus/coach parking area
- Well-lit parking
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
- Outdoor playground for children
- 100% non-smoking hotel
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Air conditioned
- Manual temperature control
- Air Conditioning
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Languages spoken at the hotel
- German
- English
- French
- Polish
- Russian
- Reception open 24 hours a day
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Early check-in/Late check-out
- EARLY CHECK IN FROM 8AM (Paying)
- LATE CHECK-OUT UP TO 5PM (Paying)
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Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
- Overnight shoe shine
- Shoe shine machine
- Cash machine (Nearby)
Hotel location
Al. Armii Krajowej 11
30-150
cracow
poland
- PRZYBYSZEWSKIEGO : 208 and 501, Przybyszewskiego
- KRAKOW-AIRPORT At 13km / 8.08 miles
- KRAKOW GLOWNY At 5km / 3.11 miles
GPS : 50.070207, 19.897380
Companies and event centres nearby
Company
Exhibition centre
Your meetings and events
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| JORDANA | 60 m2 | 2 m | 50 | 25 | 25 | 25 | 0 |
| KRAKOWSKA II | 67 m2 | 3 m | 30 | 30 | 30 | 30 | 25 |
| KRAKOWSKA III | 67 m2 | 3 m | 70 | 30 | 70 | 30 | 25 |
| KRAKOWSKA I | 134 m2 | 3 m | 150 | 50 | 50 | 50 | 40 |
| KRAKOWSKA I + II + III | 268 m2 | 3 m | 120 | 120 | 120 | 120 | 150 |
Our rooms
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.
Standard Room
Choose space and comfort. Our Standard Room is equipped with everything you need during your stay in Novotel hotel. Up to 2 adults and 2 children.
Superior Room
Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech equipment: air conditioning, Pay-TV, Wi-Fi, minibar. Up to 2 adults and 2 children.
- 305 rooms
- 100% non-smoking hotel
- 4 rooms for people with reduced mobility
- 117 family rooms
- 80 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
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- Tue
- Wed
- Thurs
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- Thurs
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Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
- Mon
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- Thurs
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- Sun
Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.
Certificate of excellence 2019
Dear Douglas, thank you for your feedback. We are glad that you enjoyed your stay with us and hope you will come back soon! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Mr w., thank you for sharing your feedback to us. I am very sorry for the experience that you encountered during your stay; please allow me to express my sincerest apologies. We did everything we could to clarify this situation, but we are not able to clearly confirm that it was caused by our staff member. We checked the security cameras and data stored on a key lock reader. We talked with the housekeeping staff member who cleaned the room. It is our longtime, trusted employee - enjoys our complete trust. At Novotel we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. We will increase our vigilance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist
Dear Claire, thank you for your kind words. We are glad that you enjoyed your stay with us. We hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist
Szanowny Panie Wojciechu, serdecznie dziękujemy za miłe słowa :) Do zobaczenia! Pozdrawiam, Bożena Sobucka Guest Experience Specialist
Dear Mike, thank you for you opinion and kind words about our staff. I am glad that we made your stay more pleasant and enjoyable :) We hope you will come back soon. Feel welcome! Bożena Sobucka, Guest Experience Specialist
Dear Guest, thank you for you opinion. We ale pleased that you enjoyed your stay with us and hope you will come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Marion, thank you for your opinion. I am glad that you enjoyed your stay with us. We hope that you will come back soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist
Szanowny Panie, dziękujemy za opinię. Jest mi niezmiernie przykro z powodu niedogodności związanych z niewłaściwym serwisem pokoju. Proszę przyjąć moje przeprosiny. Pana uwaga zostanie przekazana do Kierownictwa Działu Housekeeping. Dołożymy wszelkich starań, aby sytuacja więcej się nie powtórzyła. Odnosząc się do Pana uwagi dotyczącej nieotrzymania benefitów mimo posiadanego statusu Gold - Pana pobył był zarezerwowany przez Narodowe Centrum Nauki, w związku z czym nie był kwalifikowany, to znaczy nie uprawniał do korzystania z przywilejów posiadacza statusu Gold. Pozdrawiam, Bożena Sobucka Guest Experience Specialist
Szanowny Panie Grzegorzu, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Novotel Krakow City West. Jest mi niezmiernie przykro, że nie spełniliśmy Pana oczekiwań względem temperatury w pokoju; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. W ramach Novotel, dokładamy wszelkich starań, aby zapewnić każdemu gościowi usługi najwyższej jakości, dlatego też przedstawione przez Pana fachowe doradztwo są dla nas niezwykle ważne. Pragniemy zapewnić, że już podejmujemy odpowiednie kroki, aby zniwelować problem i uniknąć jego powtórzenia się w przyszłości. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości zaufa nam Panponownie aby mieć szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Monika Urban Guest Experience Specialist
Dear Andrew, thank you for your opinion. I am glad that you enjoyed your stay with us! Regarding your comment on not receiving welcome drink voucher and room upgrade - it is because you booked the room through external reservation system. To enjoy the benefits of Platinum status, you need to book a room through Accor's reservation system. Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Melissa, thank you for your feedback. I am sorry that we did not meet your expectations. Air conditioner's cooling function is off when the weather turns cold. Our menu changes twice a year, but every two months there is an additional seasonal menu insert. Currently we can recommend venison dishes. Best Regards, Bożena Sobucka Guest Experience Specialist
Dear NICOLAS, Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience was terrible and did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. This season autumn is quite warm than other last once, and our Air C.O is already changed for hot one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monika Urban Guest Experience Specialist
Dear Tarza, thank YOU very much :) We hope to see you again soon! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Thomas, thank you for your opinion and kind words about our staff. We are glad that you enjoyed your stay :) Regarding your comment on the carpets - I would like to inform that our hotel is undergoing minor renovation work, which includes carpets replacement. I hope you will trust us again and come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Kurt, thank you for your opinion. We are glad that you enjoyed your stay and hope you will come back soon :) Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Davor, thank you for your kind words. We are glad that you enjoyed your stay with us. Feel welcome next time! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Edward, thank you for your opinion. We are glad that you enjoyed your stay with us. Currently the hotel is undergoing minor renovation works, including carpets replacement. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Zvi, thank you for your opinion! We are glad that you enjoyed your stay :) Hope to see soon again. Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Trudi, thank you for your opinion and nice words about our staff! We are sorry for the inconveniences with the coffee machine and that we did not meet your expectations with the bed comfort. We hope that you will trust us again and come back soon. Best Regards, Bożena Sobucka Guest Experience Specialist
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate