Novotel Krakow City West Hotel 4 stars

Customer review rating 4.5/5 6,209 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Krakow City West
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+ 23 Services

Hotel extras

  • Outdoor car park

  • Bicycle available on guest request

  • The hotel is located within walking distance of the city center.

  • Free High-speed wireless Internet

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Krakow City West

Al. Armii Krajowej 11
30-150
cracow
poland

Tel: +48126226400

Fax: (+48)12/6226405

Check-in from 14h00

Check out up to 12h00

  • PRZYBYSZEWSKIEGO :  114,139,173,208, Przybyszewskiego

  • By plane

    KRAKOW-AIRPORT At 13km / 8.08 miles

  • By train

    KRAKOW GLOWNY At 5km / 3.11 miles

GPS :50.070207, 19.89738

Companies

  • ARCELOR MITTAL 10.0 km / 6.21 mi
  • BBH 0.5 km / 0.31 mi
  • BNP PARIBAS 0.5 km / 0.31 mi
  • CAN-PACK 4.0 km / 2.49 mi
  • CAP GEMINI 10.0 km / 6.21 mi
  • DELOITTE 0.1 km / 0.06 mi
  • GENPACT 0.1 km / 0.06 mi
  • HITACHI DATA SYSTEM 0.3 km / 0.19 mi
  • IBM 0.3 km / 0.19 mi
  • KRAKOW BUSINESSPARK 8.0 km / 4.97 mi
  • LAFARGE CEMENT 10.0 km / 6.21 mi
  • PHILIP MORRIS 12.0 km / 7.46 mi
  • SABRE POLSKA 8.0 km / 4.97 mi
  • VALEO 8.0 km / 4.97 mi
  • VESUVIUS SKAWINA 15.0 km / 9.32 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Syndicated room

  • Audiovisual equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.

Superior Room

Accessible room
  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Novation Superior with two single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with Two Large Beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with one large bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Park view, City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Twin Room

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DRAGON'S Room: Meet Novotello the Dragon

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Garden View, City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVO SQUARE LOUNGE BAR

Type of cuisine: International

Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO SQUARE LOUNGE BAR

Non contractual photo

Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Krakow City West

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,209 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,622 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

COVID times influenced the comfort, but still good value

Customer review rating 4.5/5

Tomas Business - 18/09/2020 Confirmed reviews ALL

Comparing pre- and in-COVID, some features of the rooms are gone and shrink to minimum. I lost button of shirt, no sewing kit :-) Detail.. the room service is on request, but no notification was in my room. My colleague had the notification on the table. In room 1002 the bed was super loud, should be greased. Even with COVID, hotel managed to sustain great breakfast level.

Well recommended stay in Krakow

Customer review rating 4.5/5

Arnold Solo - 16/09/2020 Confirmed reviews ALL

Nicely situated hotel, clean rooms with fresh towels and excellent bathroom. Ladies from restaurant very polite, and helpful. Food served with good quantity and taste. Recommended!

Comfortable and safe

Customer review rating 4.5/5

Kamila Business - 11/09/2020 Confirmed reviews ALL

It was nice to visit this hotel. The breakfast was taste and the staff was super friendly. It was good stay. I am happy I decided to chose this hotel.

Bery well stay

Customer review rating 4.5/5

Ela Families - 05/09/2020 Confirmed reviews ALL

Reception lady very kind and polite

very good stay

Customer review rating 4.5/5

Wojciech B. Solo - 26/08/2020 Confirmed reviews ALL

Stayed for 1 night, as always everything was super good. I recommend that place.

Nice stay, friendly staff and really nice food

Customer review rating 4.5/5

Marco Families - 26/08/2020 Confirmed reviews ALL

Everything was good except: 1) When I did the booking it seemed the breakfast was included from the website however it wasn't. My mistake but it wasn't very clear 2) We found potato chips under the coach which my children slept. The rest of the room as clean, but this was not.

Dear Marco, thank you for sharing your experience with us. It is a pleasure to hear that you enjoyed your stay and food served at our restaurant. I am sorry that your room was not clean properly. At Novotel we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We hope you will trust us again and give us the opportunity to better serve you in the near future. Sincerely, Bożena Sobucka Guest Experience Specialist
Customer review rating 4.5/5

Pawel Families - 19/08/2020 Confirmed reviews ALL

Very good higiene standard,very friendly staff on reception and longe as well.

Everything was perfect except swimming pool availability

Customer review rating 4.5/5

Ľuboš K. Families - 10/08/2020 Confirmed reviews ALL

One of the reason why we booked this hotel is swimming pool. But it was not available during whole our stay. We checked it a few times and it was empty.

short break in Krakow

Customer review rating 4.5/5

Nigel E. Solo - 09/08/2020 Confirmed reviews ALL

The hotel was very comfortable and the staff were extremely helpful,

Dear Nigel, thank you for sharing your feedback with us. We are glad to hear that your stay was comfortable. Regarding your comment on the cleaning I would like to inform that due to sanitary restrictions the room cleaning service during stay is provided only on a guest's request. You should have found all the details about additional security measures introduced by us in a letter placed in your room. I am sorry if for some reason we forgot to put it there. Thank you again for sharing your experience. We hope you will visit us in the nearest future. Feel welcome! Kindest Regards, Bożena Sobucka Guest Experience Specialist

Excellent and very clean rooms

Customer review rating 4.5/5

Sandy Families - 04/08/2020 Confirmed reviews ALL

The hotel room was perfectly clean which is of very high importance in covid times. The staff was helpful, breakfast enjoyable, parking convenient, overall very good experience.

Dear Sandy, thank you for your review. It is a pleasure to read that you enjoyed your stay with us. We hope you will trust us again and come back soon. Feel welcome! Kind Regards, Bożena Sobucka Guest Experience Specialist

Pleased with stay

Customer review rating 4.5/5

Indrek Families - 01/08/2020 Confirmed reviews ALL

Everything was really good. We really liked that twin rooms are suitable for the families because the beds are wide. Very good value for the money, when traveling with the kids. Within this price level, I would rather stay at the hotel instead of using apartments or AirBnB. One remarque I still have - the black coffee from the coffee machine during the breakfast was really-really bad. You might consider changing the vendor or beans.

Dear Indrek, thank you for your review. It is a pleasure to hear that you and your family enjoyed your stay with us. We are very sorry to hear that our coffee did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make our guests happy. We hope you will visit us again in the nearest future. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist

Perfect

Customer review rating 4.5/5

Mykola H. Friends - 22/07/2020 Confirmed reviews ALL

Very good

Dear Mykola, thank you for your review. It is a pleasure to hear that you have enjoyed your stay with us. We look forward to welcoming you again soon. Sincerely, Bożena Sobucka Guest Experience Speciliast

Great as always

Customer review rating 4.5/5

Wojciech B. Business - 17/07/2020 Confirmed reviews ALL

Spent one night. I'm super happy that the hotel was recently reopened. Very safety place, the staff follows all the procedures and restrictions, the customer service is great as always. Be back soon :)

Dear Wojciech, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. We are super happy to read that :) Thank you for appreciating the issue of safety as well. We hope your next visit will be as pleasant as the previous one. See you soon! Sincerely, Marta Front Office Manager

Comfortable stay

Customer review rating 4.5/5

Lexi Couples - 16/03/2020 Confirmed reviews ALL

Lovely staff, comfortable room, great room service food. Very helpful staff.

Located good

Customer review rating 4.5/5

Mrs D. L. Couples - 14/03/2020 Confirmed reviews ALL

Very friendly clean and spacious the menu could have had more snack type meals such as soups sandwiches toasties but otherwise great

Feeling welcomed

Customer review rating 4.5/5

Benedikt Business - 12/03/2020 Confirmed reviews ALL

As a regular visitor of the Novotel City West I always feel welcomed and appreciated. Nice and clean rooms, nice bar and good restaurant.

Dear Benedikt, thank you for your wonderful review! It is our desire to make our guests feel welcome and we are delighted to hear that you experienced this while staying with us. We look forward to welcome you again at our hotel. Kindest regards, Bożena Sobucka Guest Experience Specialist

it was a long ways from the city center, although it was close to a bus line to the city center.

Customer review rating 4.5/5

James M. Business - 11/03/2020 Confirmed reviews ALL

The hotel is overall adequate. The breakfast is ok but not really special. The room was clean. The window in the room was nice and wide. The mini bar was locked. First hotel I ever stayed in that the mini bar was locked. There was only one electrical outlet in the hotel which was next to bed so I could not charge my computer when I was working at the desk in the room. Part of the light on the desk, obstructed view on close by TV. Overall, not well planning in design of the room. The room was fairly quite, although I had to get up early in the morning to go to a meeting in downtown Krakow. People were working outside the hotel (not on the hotel, but another building, I think) and they started early in the morning, it did not bother me as I got up early in the morning and was away from hotel all day, but it might bother other hotel guests.

Dear James, thank you for your review. I am sorry to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Regarding your remark on the closed mini bar - we open it on the guest's request. Thank you once again for sharing your feedback. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bożena Sobucka Guest Experience Specialist

good service

Customer review rating 4.5/5

Mateusz Business - 10/03/2020 Confirmed reviews ALL

very good service and tasty breakfast

Good stay

Customer review rating 4.5/5

Enric Business - 08/03/2020 Confirmed reviews ALL

Excellent breakfast. Quiet and comfortable room.

Dear Enric, thank you for your opinion. We are glad that you have enjoyed your stay with us. As we strive to provide superior service for every guest, I would like to ask you, what we could improve to deserve the highest rating from you? We will be grateful for every suggestion. Warmest Regards, Bożena Sobucka Guest Experience Specialist

as always - superb stay

Customer review rating 4.5/5

Wojciech B. Business - 08/03/2020 Confirmed reviews ALL

Superb stay - service and product by itself.

Our most recent 20 reviews

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