WIFI/Internet Access- Outdoor car park
- Bicycle available on guest request
- The hotel is located within walking distance of the city center.
- Free High-speed wireless Internet
- "Happy Body" massage studio
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
-
Parking
- Outdoor car park PLN 45/day (coach PLN 85, minibus PLN 65) (Paying)
- Bus/coach parking area
- Well-lit parking
-
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- Pets allowed
- Outdoor playground for children
- 100% non-smoking hotel
-
Air conditioned
- Manual temperature control
- Air Conditioning
-
Languages spoken at the hotel
- German
- English
- French
- Polish
- Russian
- Reception open 24 hours a day
-
Early check-in/Late check-out
- EARLY CHECK IN FROM 8AM (Paying)
- LATE CHECK-OUT UP TO 5PM (Paying)
-
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
- Overnight shoe shine
- Shoe shine machine
- Cash machine (Nearby)
Hotel location
Al. Armii Krajowej 11
30-150
cracow
poland
- PRZYBYSZEWSKIEGO : 208 and 501, Przybyszewskiego
- KRAKOW-AIRPORT At 13km / 8.08 miles
- KRAKOW GLOWNY At 5km / 3.11 miles
GPS : 50.070207, 19.897380
Companies and event centres nearby
Company
Exhibition centre
Your meetings and events
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network. Our years of experience have let us build a great expertise in meetings organization.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| JORDANA | 60 m2 | 2 m | 50 | 25 | 25 | 25 | 0 |
| KRAKOWSKA II | 67 m2 | 3 m | 30 | 30 | 30 | 30 | 25 |
| KRAKOWSKA III | 67 m2 | 3 m | 70 | 30 | 70 | 30 | 25 |
| KRAKOWSKA I | 134 m2 | 3 m | 150 | 50 | 50 | 50 | 40 |
| KRAKOWSKA I + II + III | 268 m2 | 3 m | 120 | 120 | 120 | 120 | 150 |
Our rooms
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.The hotel offers 25 TV channels to choose from, including two English, two French, one German, one Italian and one Russian.
Standard Room
Choose space and comfort. Our Standard Room is equipped with everything you need during your stay in Novotel hotel. Up to 2 adults and 2 children.
Superior Room
Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech equipment: air conditioning, Pay-TV, Wi-Fi, minibar. Up to 2 adults and 2 children.
- 305 rooms
- 100% non-smoking hotel
- 4 rooms for people with reduced mobility
- 117 family rooms
- 20 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Discover a whole range of tastes in our Novo2 Restaurant. Savor excellent Polish and international cuisine. Open MIDDAY-11:00 PM
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Scintillate your tastebuds with a cup of aromatic coffee or a refreshing cocktail in our bar.
Certificate of excellence 2019
Szanowny Panie Bartoszu, Bardzo dziękujemy za te miłe słowa! Mamy w takim razie nadzieję, na szybki Pana powrót :)Zapraszamy serdecznie! Pozdrawiam, Monika Urban Guest Experience Specialist
Dear ZOE ELENA, Thank you so much for so kind words :) Hope, you'll come back soon to visit us! Regards, Monika Urban Guest Experience Specialist
Dear Fatima, Thank you very much for so kind words and high review regarding your stay! Maybe you'll come back soon to visit us again, and you'll know our thematic rooms? :) Let us know next time, and we will prepare for you one of those rooms :) Regards, Monika Urban Guest Experience Specialist
Dear Rudi, Thank you very much for your opinion and high review. We will have in mind, for future, to give you better stay and assign room on 10th floor if will be available. Please be sure, that all comments are very important for us. We have hope next time we will deserve from you for 100/100 review from you :) Waiting for your next stay with us! Regards, Monika Urban Guest Experience Specialist
Dear Kathrin, thank you for sharing your feedback to us. We are glad that you enjoyed your stay at our newly renovated room. We are sorry to hear that the breakfast did not fully meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will trust us again and come back again soon. Feel welcome! Warmest Regards, Bożena Sobucka Guest Experience Specialist
Szanowny Panie Piotrze, bardzo dziękujemy za te przemiłe słowa! Mamy nadzieję, że wkrótce znowu nas Pan odwiedzi :) Pozdrawiam, Monika Urban Guest Experience Specialist
Dear RUSLAN, Thank you for so nice words regarding our staff! Hope, you'll visit us soon again :) Regards, Monika Urban Guest Experience Specialist
Dear Magdalena, thank you for your kind words! We are glad that you enjoyed your stay with us and hope to welcome you again very soon! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear guest, Thank you very much for so nice words regarding our staff and hotel. It;s a big please for us to read this kind of reviews. Feel welcome next time you visit Kraków! Best regards, Monika Urban Guest Experience Specialist
Dear Vincent, thank you for the great review of our hotel! We are glad that you enjoyed your stay and the breakfast. Hope to see you again very soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Ronny, thank you for taking the time to share your experience at our hotel. We are glad to hear that your stay was nice. I would like to assure you that we will take your suggestions into consideration - we want to make feel our Guests as comfortable as possible. We hope you will come back again soon. Feel welcome! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Elżbieta, thank you very much for your high overall regarding your stay with us! We will considering to improve comfort of massage room. It's very important for us that you'll fell good in this area of our hotel. Regards, Monika Urban Guest Experience Specialist
Dear CHRISTOPHER, thank you very much for your kind words regarding your stay with us. We are happy, that you enjoyed your stay! I will pass your comment to our restaurant chief regarding menu. All opinions of our guests are very important. Hope, you'll visit us soon again. Regards, Monika Urban Guest Experience Specialist
Dear IAN, Thank you very much for your kind opinion :) We are very glad, that you enjoyed your stay! Please, feel welcome next time when you are in Kraków! Regards, Monika Urban Guest Experience Specialist
Dear DANIEL F., Thank you for taking the time to tell us about your experience at the Novotel Krakow City West. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel Kraków City West. Please do not hesitate to contact me during your next visit. Regards, Monika Urban Guest Experience Specialist
Dear Douglas, thank you for your feedback. We are glad that you enjoyed your stay with us and hope you will come back soon! Best Regards, Bożena Sobucka Guest Experience Specialist
Dear Mr w., thank you for sharing your feedback to us. I am very sorry for the experience that you encountered during your stay; please allow me to express my sincerest apologies. We did everything we could to clarify this situation, but we are not able to clearly confirm that it was caused by our staff member. We checked the security cameras and data stored on a key lock reader. We talked with the housekeeping staff member who cleaned the room. It is our longtime, trusted employee - enjoys our complete trust. At Novotel we strive to provide a superior service experience for every customer; therefore your opinion is very important to us. We will increase our vigilance. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bożena Sobucka Guest Experience Specialist
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
