Hotel Mercure Jelenia Gora 3 stars

Customer review rating 4.3/5 3,153 reviews

ALLSAFE approved hotel

Mercure Jelenia Gora
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+ 21 Services

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre (nearby)
  • Sauna
  • Tennis
  • Other sports activities
  • Ski rack facilities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Jelenia Gora

ul. Sudecka 63
58-500 jelenia gora
poland

Tel: +48757549148

Fax: (+48)75/7549374

Check-in from 14h00

Check out up to 12h00

  • BUS :  12 HOTEL

  • By plane

    PRAGUE At 150km / 93.21 miles

  • By plane

    WROCLAW AIRPORT At 120km / 74.57 miles

  • By helicopter

    AEROKLUB JELENIA GORA At 5km / 3.11 miles

  • By train

    JELENIA GORA - MAIN At 2km / 1.24 miles

  • By train

    JELENIA GÓRA At 4km / 2.49 miles

GPS :50.894266, 15.747013

Companies

  • DR SCHNEIDER 6.0 km / 3.73 mi
  • DWS DRAEXLMAIER 4.0 km / 2.49 mi
  • JELFA SA 2.0 km / 1.24 mi
  • PMPOLAND 7.0 km / 4.35 mi

Your meetings and events

We offer 8 air-conditioned and fully equipped meeting rooms (with wireless internet access and natural lighting), accommodating up to 250 people; suitable for conferences, meetings, banquets.

Room descriptions and layouts

10 

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from a Standard or Superior Room.

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

BAR

The lobby bar serves hot and cold beverages, spirits and cocktails as well as desserts and ice creams. You can also buy cigarettes here. The venue is air-conditioned.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,153 reviews

TripAdvisor Rating 4.0/5

393 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Anita Couples - 10/09/2021 Confirmed reviews ALL

Overall good stay but the beds were to soft

well located, very nice personel.

Customer review rating 5.0/5

Aldona S. Families - 24/08/2021 Confirmed reviews ALL

My family had a good time, they were all very friendly. The hotel is perfect for families with children.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Mario E. Business - 13/08/2021 Confirmed reviews ALL

Good breakfast, clean room and great location.

Good stay, excellent food and amenities.

Customer review rating 4.0/5

Anonymous Families - 08/08/2021 Confirmed reviews ALL

We decided to spend some time as a family together. The hotel was very nice, excellent food, nice staff at the bar and restaurant. The only problem we’re the receptionists. They were busy and to be honest rude sometimes. We booked a promotion and had to ask few times to get things we had paid for like a welcome drink or even dinner, which were price included, but somehow not given to us at first. The desk stuff was busy, which I understand during the high season, but rude in many cases. I was shouted at while I wanted to purchase ticket to thermal baths, because their computer system was down. I used to travel a lot before pandemic and never experienced such a poor service… I know that people can get nervous while being busy, but the customer service should improve in this hotel… in particular at the reception, where few people where nervous and frustrated.

Pleasant family stay

Customer review rating 4.5/5

Karol Families - 05/07/2021 Confirmed reviews ALL

Plus: customer focused staff, minimal pamdemic related inconvenience Minus: outdated TV system, no air condition

Excellent hotel

Customer review rating 5.0/5

Andrei T. Solo - 28/06/2021 Confirmed reviews ALL

Sauna & Pool Pet friendly Pet friendly staff

Dear Andrei T., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

well located

Customer review rating 3.5/5

Walerian S. R. Families - 23/06/2021 Confirmed reviews ALL

very friendly people at the reception, especially Mr. Zenon Szewczyk who works very professionally.

Dear Walerian R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Stephen R. Solo - 16/06/2021 Confirmed reviews ALL

Comfortable bed, pleasant staff, good sized room, large refrigerator. Room felt a little dated with no air conditioning. Shower was ok.

Dear Stephen R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Helpful staff

Customer review rating 5.0/5

Marianne Solo - 13/03/2021 Confirmed reviews ALL

The room was nice and the bed was very comfortable. The staff spoke good information and were super helpful.

Dear Marianne , We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Very kind and helpful people

Customer review rating 5.0/5

David M. Business - 15/12/2020 Confirmed reviews ALL

From the moment I got here I could not believe how well I retreated by yourself they are attracted to you the hotel is nice nothing special your stash make it special

Well located

Customer review rating 3.5/5

Robsta Couples - 04/10/2020 Confirmed reviews ALL

Plus - location, swimming pool, sauna Minus - breakfast not included (extra charge ridiculously high), parking not included Overall good place for one night

Average

Customer review rating 3.0/5

Filip Couples - 29/08/2020 Confirmed reviews ALL

I spent there 3 nights with my partner. First evening I let reception know that in our bathroom there is no soap in refill bottles (shower and sink). Receptionist offered us a set of cosmetics for few days and told that it will be refilled next day. That was ok, but bottles were refilled after two days for our last night. I do not want to criticize COVID19 policy but it is a little strange, that change room close to swimming pool is still unavailable. You have to go there from your room in swim suite (you can borrow robe from reception for 10 PLN). In general, we were located in "standard" room, which seems to be located in the older section of the hotel, with quite average facilities that you would expect in guest houses rather than 3 stars hotel. I would probably consider paying more for the "superior" room, but then again there are way nicer places out there for the price asked. Not very happy about the room facing a busy road too. Not too bad, not too great, we probably won't stay here again :)

Pleasant stay

Customer review rating 5.0/5

Maciej Business - 20/08/2020 Confirmed reviews ALL

A renovation of rooms - nice to have a fridge, Air Conditioner, nice furniture on rooms. Good change!

Old Hotel that urgently needs a renovation

Customer review rating 1.5/5

Max R. Couples - 04/08/2020 Confirmed reviews ALL

The hotel was probably last renovated in the 90s. The Interior is very old and completely not acceptable. The shower in our room was already broken and very uncomfortable. The hotel could be nice if they would invest here.

Good stay

Customer review rating 5.0/5

Timothy C. Solo - 18/07/2020 Confirmed reviews ALL

i was pleased all round staff was great rooms was great also very easy to find Everything was there and everyone makes you feel welcome

Very good stay

Customer review rating 4.5/5

8petes8 Business - 17/02/2020 Confirmed reviews ALL

Nice rooms, helpful and efficient staff, good food. Not far from the center. 2 hours drive to Prague. Good place for transit or visiting the beautiful neighborhood.

New superior room is nice and confortable

TripAdvisor rating 4.0/5

claudioriccato Business - 27/10/2019 TripAdvisor review

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

Stressfull stay

TripAdvisor rating 1.0/5

Takaido77 Solo travel - 29/05/2019 TripAdvisor review

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Dear Vacation20868599899 Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba

Overall an OK stay

TripAdvisor rating 4.0/5

Michael E Couples - 25/07/2018 TripAdvisor review

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

Hotel is old and needs decoration

TripAdvisor rating 3.0/5

mervynr49 Couples - 17/07/2018 TripAdvisor review

This is an old Soviet stile Hotel. Nearby buildings are also old Soviet stile. I have an Accor Group Gold Card which should have given an up-grade; but, the room was very small, especially as we stayed four nights. Both the outside of the hotel needs repainting and the carpets in the room were badly stained! It is a pity that their swimming pol, is closed from 12.00 to 16.00. They have two saunas one closed and the one which was open was too small. Restaurant good and reasonably priced,.

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