Mercure Cieszyn

Mercure Cieszyn 3 stars

Customer review rating (ALL Rating) 4.2/5 316 reviews

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Description

Hotel extras

  • Free WIFI

  • Breakfast served 6:30-10:00 (weekends 7:00-11:00)

  • Modern Restaurant "Kuchnia bez granic"

  • Garden with barbecue area

  • Spacious meeting and banquet rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Cieszyn

Motelowa 21
43400 CIESZYN
Poland

Telephone +48 33 851 69 00

Fax +48 33 851 69 96

  • Municipal transport:  22 Wegielna Street

  • By plane

    AIRPORT OSTRAVA At 49km / 30.45 miles

  • By plane

    KATOWICE At 76km / 47.23 miles - Shuttle paying

  • By train

    CIESZYN At 2km / 1.24 miles

GPS:49.765055, 18.6345

Companies

  • BOGL&KRYSL 2.5 km / 1.55 mi
  • BRACKI BREWERY 2.5 km / 1.55 mi
  • CANEA.PL 5 km / 3.11 mi
  • CANTONI 3.5 km / 2.17 mi
  • CELMA 3.5 km / 2.17 mi
  • DAEDONG 2.5 km / 1.55 mi
  • ELEKTROMETAL 2.5 km / 1.55 mi
  • EPLAN 3.5 km / 2.17 mi
  • KRAFT FOODS POLSKA 5 km / 3.11 mi
  • LAKMA 5 km / 3.11 mi
  • MIROMETR 7 km / 4.35 mi
  • MONDELEZ (KRAFT) 2 km / 1.24 mi
  • POLAND OPTICAL 3 km / 1.86 mi
  • PPG BRANCH 4 km / 2.49 mi
  • PPG POLIFARB CIESZYN 7 km / 4.35 mi
  • RECTUS 5 km / 3.11 mi
  • SILESIA UNIVERSITY 3 km / 1.86 mi
  • UNIVERSITY SILESIA 3 km / 1.86 mi
  • UNIVERSITY SILESIA 3 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT "KUCHNIA BEZ GRANIC"

Try our sophisticated Polish and international dishes in our attractively-decorated sunny restaurant. We offer lunch, dinner and supper as well as meals for special occasions, regional dishes and take-out packed lunches.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  316 reviews

TripAdvisor Rating  4.5/5  336 reviews

Customer review rating 3.0/5

Dorothy C. Solo - Confirmed reviews ALL

The room was very adequate although one could have done with a fridge to keep the water cool. Unfortunately there was no internet from Sunday until Monday late afternoon. The Reception told us that it was not the hotel's problem as the internet was supplied by an outside contractor. However when you are a guest you are not interested in hearing excuses you only want to have access to wifi. Its such a necessity these days? Otherwise the hotel itself was clean and staff were friendly and helpful, once you got past the language barrier!

Dear Dorothy, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Rutkowska

nice stay, some failures to be improved in the room, bathroom

Customer review rating 3.5/5

Jaroslaw Business - Confirmed reviews ALL

location is okay, staff is friendly, restaurant service could talk some foreign language, pity that sauna is extra paid

Dear Jaroslaw, Thank you for your time to share with us your impressions from your stay at our Mercure Cieszyn hotel. It is always nice to receive positive feedback, we hope to be able to improve the quality of our services during your next stay. Best Regards, Joanna Rutkowska

Nice stay

Customer review rating 3.5/5

Geoff Business - Confirmed reviews ALL

Very friendly, very clean, good service and nice breakfast. However, the rooms need updating.

Better than expected

Customer review rating 4.5/5

Janek Families - Confirmed reviews ALL

I really enjoyed it. The only minus I could see in the design of the bathroom and furniture. But the quality of sleep was perfect and the staff was super friendly.

Dear Mr Janek, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewa Malarz

Great staff and friendly atmosphere...but property itself felt dated or was originally another brand of hotel?

Customer review rating 2.5/5

Robt. Solo - Confirmed reviews ALL

Was cold most of the night. Turned heater pipes on high...but that didn’t help. One heater is hidden behind the room curtains, another is in the bathroom. There was a cold rain falling Friday night after much warmer days, so maybe that was the problem. Have stayed at Ibis brands and expected Mercure to be of a higher standard quality ? Even Ibis hotels have newer furnishings and newer beds. I think all the guests stayed on the first floor....this is customary in some hotels so the maids don’t have to traverse everywhere to clean the few rented rooms. Beds on first floor are used more and hence.....beds are not as comfortable. Mine wasn’t up to par. Asked reception about getting a room with a tub bath. But was told none were available. I guess only long term apartments have tubs. Mercure is supposed to be higher quality than economy, I thought. Staff was great. Friendly atmosphere. Breakfast was good. Wondered if this property was always a Mercure brand or was just entered into the Accor line of hotels.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Cieszyn. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnieszka Węgrzyn-Chwiłkowska Deputy General Manager Mercure Cieszyn

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