Hotel - Hotel Mercure Torun Centrum
Mercure Hotel Mercure Hotel

Hotel Mercure Torun Centrum

4.0/5 599 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI access
  • Parking
    • Outdoor car park PLN 29 per day (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • BYDGOSZCZ AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BELLA TZMO TORUN6 km / 3.73 mi TORUN PACYFIC CEREAL PARTNERS6 km / 3.73 mi
ELANA S.A9 km / 5.59 mi

Exhibition centre

CENTRAL PARK5 km / 3.11 mi COPERNICUS GALLERY7 km / 4.35 mi

Your meetings and events

Mercure Torun Centrum is the perfect place to organize board and business meetings or conferences. It has 6 modern banqueting and meeting rooms with state-of-the-art audiovisual equipment.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, making the Mercure Torun Centrum hotel the perfect venue for any kind of meeting.

Hotel Mercure Torun Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MARS 27 m2 3 m 20 12 13 15 0
WENUS 33 m2 3 m 25 12 16 20 0
NEPTUN 40 m2 3 m 40 26 24 30 20
MERKURY 60 m2 3 m 30 20 25 20 25
SATURN 105 m2 3 m 100 40 40 50 50
JOWISZ 110 m2 3 m 100 45 45 60 70
JOWISZ+SATURN+MERKURY 275 m2 3 m 180 99 180 150 140
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

SUPERIOR SUITE Spacious suite with a bedroom, living room, large bathroom and separate toilet. Air conditioning, WIFI, tea and coffee making facilities, mineral water, TV, telephone, minibar, hairdryer, bathtub, bathrobe and slippers.

  • 110 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 2,736 reviews

Our guest reviews for
Hotel Mercure Torun Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 599 reviews
Kinga Business - 21/01/2020 Confirmed reviews ALL
« good stay »

Friendly staff , the rooms need updating, the cover on the mattress is rustling and is not very comfortable.

Jacekta Families - 31/12/2019 Confirmed reviews ALL
« Convenient location! »

I enjoyed my stay at Mercure. As a Diamond member I had a good stay. I received a complimentary upgrade and the hotel was all I needed. Very good service, especially at the restaurant. I enjoyed the breakfast (only one day was a shorter selection which I wasn’t satisfied), any other day, good spread and omelettes on demand. Very attentive service. I will certainly stay once again. Thank you!

Tomasz Business - 20/12/2019 Confirmed reviews ALL
« Pan »

Super

Weiding Z. Couples - 03/11/2019 Confirmed reviews ALL
« Very Happy experience in Mercure Torun »

This is my third time staying in Mercure Torun Centrum, I come with my wife to run Torun Halfmarathon on 27.10.2019. the location of the hotel is quite near the start place of the marathon, what's more, perfect breakfast and the room is very comfortable as well. since 2017, every year I come to run torun halfmarathon, I stay in the same hotel - Mercure Torun Centrum. next year, it will be the same too.

Tatko Business - 23/10/2019 Confirmed reviews ALL
« Pan »

Super.

Anonymous Couples - 26/09/2019 Confirmed reviews ALL
« Handily located, inexpensive »

We stayed here for two nights and were satisfied with the accommodation. The room was clean and tidy, but will shortly need refurbishing or redecorating. The mattress was a little lumpy but we slept OK. The staff were very efficient and friendly. The two lifts/elevators are small, and one of them was out of action for a short while. The hotel is just on the edge of town, but it's just a short walk away. Just nearby are the excellent fountains with lights and music. We used a taxi between the hotel and the main station, at a cost of around 12 zl. each time.

Tamar K. Couples - 15/09/2019 Confirmed reviews ALL
« The room and the staff were very good »

We had no hot water to wash the two days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamar k., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to explain that due to modernization of muncipal water installation, in part of Toruń was problem with hotel water. We installed additional heater but aspecially in the morning it didn't enough. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Bbwb Couples - 13/09/2019 Confirmed reviews ALL
« Central location »

Helpful staff. Comfortable room. Breakfast was good. Room was very noisy during the night.

Yulia Couples - 12/09/2019 Confirmed reviews ALL
« Uncomfortable stay »

Unfortunately, the room was not pleasant neither comfortable. The toilet was smelly. The bed (pillows & mattress) was so uncomfortable that I've got back pain in the morning. Wardrobe and bathroom doors made nasty noises & really need some renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yulia P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Friends getaway - 01/09/2019 TripAdvisor review
« Excellent location »

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, thank you for nice comments. We hope that you recommend us for your other friends :)

Clare G Friends getaway - 15/08/2019 TripAdvisor review
« Polish tour »

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for your comments !

Maciej Business - 14/08/2019 Confirmed reviews ALL
« Solid standard »

I like the hotel because most aspects are proper for a hotel and if something is not ok, the staff know how it should be. If you live in hotels, that makes you feel in the right place.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, bardzo dziękujemy za opinię. Mamy nadzieję, że wkrótce będziemy mieć przyjemność ponownie gościć Pana w naszym hotelu. Serdecznie zapraszamy ! Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Geoffrey G. Solo - 14/08/2019 Confirmed reviews ALL
« Enjoyable »

Very good room, very accessible for town, breakfast could have been slighty better in terms of choice , evening meals good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Nissim Friends - 02/08/2019 Confirmed reviews ALL
« old hotel »

We stayed there for one night. Very old hotel rooms and poor beds. We were very disappointed with the level of the hotel. Please note the breakfast and hotel staff who did everything to help us. We will definitely not return to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Nissim L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All your remarks are important and help us to improve quality of our service. Bed in your room, was bought month ago but probably was to hard for you. For next rooms we will buy others not so hard like this one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Johan Solo - 28/07/2019 Confirmed reviews ALL
« Nice room and close to the old town, but bathroom is in need of a renovation »

The room is nice and I had a great view over the old town. Everybody at the reception was very friendly and helpful. The location is conveniently close to the old town The breakfast has a nice selection, although I must say it is not to the same level as for example Mercure in Kaliningrad or Sochi. Curtains don't keep out the sun and the bathroom is urgently in need of a renovation, for me these are not up to Mercure standards. Part of the sink was brown, broken tiles, loose toilet seat, a shower in the bath tub like in the old ages and without a screen so it is hard to take a shower without making the bathroom all wet. I tried to book through the Accor website, but wasn't successful because there was a problem with the payment system on your end. I contacted the hotel by mail and was helped immediately and was very satisfied with the mails I got.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan v., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All your remarks are important and help us to improve quality of our service. We are preparing modernization of our bathrooms. After that I hope you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Grzegorz Business - 25/07/2019 Confirmed reviews ALL
« nice place in Torun »

Generally everything was ok but I had feeling that I was not welcome. In restaurant I spent about 15 minutes before somebody came to me even if waitress seen me many times when she walked there. Staff on the reception as well, nobody even asked me if everything was ok during my stay. Nobody is smiling there So I had a feeling that I'm not in Mercure PL

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Przepraszamy za brak uśmiechu i długi czas oczekiwania w restauacji. Uczynimy wszystko aby w przyszłości to zmienić i aby okazywać naszym Gościom więcej "Mercure Touch" Mam nadzieję, że mimo tych niemiłych wrażeń w przyszłości będziemy mieć przyjemność ponownie służyć Panu gościną . Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Anonymous Solo - 09/07/2019 Confirmed reviews ALL
« It was OK. »

It was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani, Dziękujemy za dobrą ocenę naszego hotelu. Postaramy się, aby podczas kolejnego pobytu również śniadanie spełniło Pani oczekiwania, zapraszam. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Jacek Business - 07/07/2019 Confirmed reviews ALL
« Pan »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie, Serdecznie dziękujemy za najwyższą ocenę! To dla nas wielka przyjemność, że spełniamy Pana oczekiwania. Z przyjemnością ugościmy Pana ponownie i wierzymy, że pobyt będzie równie udany. Zapraszamy Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Jane Business - 05/07/2019 Confirmed reviews ALL
« Very nice place, good food, beautiful environment. »

I was satisfied, just at the beginning a little bit problem with air condition (some technical problem), but the service of the hotel helped me, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jana K., We very much appreciate your comments regarding your stay at the Hotel Mercure Torun Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Peter T. Business - 19/06/2019 Confirmed reviews ALL

Everything ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your commnets. I hope that that we will have a pleasure to welcome you once again in our hotel! Sincerely, Piotr Różański Dyrektor Hotelu General Manager

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