Hotel - Mercure Karpacz Skalny
Mercure Hotel Mercure Hotel

Mercure Karpacz Skalny

4.0/5 496 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Thanks to our 4 conference rooms with WIFI and natural light, the Mercure Karpacz Skalny hotel can accommodate groups of 10 to 200 people.Our conference rooms are equipped with the latest technology. We can also help our guests organize events, which makes the Mercure Karpacz Skalny hotel the perfect place for any kind of meeting.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
OKBAJ 24 m2 2 m 16 10 10 10 0
CHOJNIK 42 m2 2 m 30 15 20 20 0
SNIEZKA 112 m2 2 m 90 60 40 70 0
SUDETY 112 m2 2 m 150 70 80 70 70
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from a Standard Room with a view of the gardens or the forest.

  • 148 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 74 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 4,846 reviews

Our guest reviews for
Mercure Karpacz Skalny

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 496 reviews
Michal Families - 05/11/2019 Confirmed reviews ALL
« Pan »

Ok

Ilona Families - 25/08/2019 Confirmed reviews ALL
« Super »

Super hotel

Lucie F. Couples - 26/07/2019 Confirmed reviews ALL
« PERFECT LOCATION »

Fantasticky.

Odd A. Solo - 17/07/2019 Confirmed reviews ALL
« Nice hotel »

I did the web pre check-in. The key was ready, but otherwise I felt I had to go through all the other formalities. Strange practice i Poland to deman payment in advance, and then pay again for bar/restaurant/parking at check-out.

Lukas S. Solo - 09/07/2019 Confirmed reviews ALL
« One of not many Leaccor hotels with high standard of services »

I love breakfast, the forest view from my room and the attention of the hotel staff where I can still enjoy Platinum status benefits which is not anymore common in other Leaccor hotels...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukas S., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

Mczajek Families - 01/07/2019 Confirmed reviews ALL
« Excelent hotel for family vacation »

Swimming pool in very good condition, perfectly adapted for everyone. Very good breastfed on weekends, on Monday a bit worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal C., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

Jku Couples - 02/06/2019 Confirmed reviews ALL
« Short Vacation »

All was perfect

Mmarcin Couples - 28/05/2019 Confirmed reviews ALL

Would be 10 but the breakfast is of little quality.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za wybór naszego hotelu oraz poświęcenie czasu na ocenienie naszych usług.Otrzymanie pozytywnej opinii jest zawsze dla nas ogromną przyjemnością i największą nagrodą. Bardzo nas cieszy,że poziom i jakość świadczonych przez nas usług spełniły Pana oczekiwania.Przykro mi, że śniadanie nie do końca spełniło Pana oczekiwania, mam nadzieję, że następnym razem będzie Pan całkowicie usatysfakcjonowany. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi na najbliższe weekendy. Być może Państwa zainteresują.Jeszcze raz dziękuję za podzielenie się z nami Pana opinią. Mam nadzieję, że będziemy mieli okazję gościć Państwa wkrótce .A kolejne wizyty w hotelu Mercure Karpacz Skalny będą równie udane i pozostawią tak samo sympatyczne wspomnienia. Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

P. Families - 29/04/2019 Confirmed reviews ALL
« Bit outdated, but clean and comfy »

A bit outdated but clean and comfy room. New water and coffee set every day is a big plus. Very nice wellness area. Very nice and very helpful stuff. Fairly good restaurant with limited variety but nice service and reasonable prices. Breakfast average, a bit better on the days when there are more guest. Overall good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję wybór hotelu Mercure Karpacz Skalny , oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pana pobyt w naszym hotelu należał do udanych i komfortowych.Bardzo nas cieszy że wspomnienie z pobytu w naszym hotelu są tak ciepłe. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Yossi S. Couples - 27/04/2019 Confirmed reviews ALL
« very good »

the room was nice,the food was good' the stuff was kind and helpful, the only problem when we came to the room there were a crib for baby in it

Mirosław Business - 25/04/2019 Confirmed reviews ALL
« My stay ate the Hotel Mercure Karpacz Skalny »

It is a very nice hotel, conveniently located close to the center of Karpacz. The staff are nice enough and the food is good. The only thing is that the hotel is is need of renovation. As Platinum Accor member I was upgraded to a suite, which I really appreciated but the decor dates back many years.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za ponowny wybór hotelu Mercure Karpacz Skalny, oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pana kolejny pobyt w naszym hotelu należał do udanych. Każda pozytywna opinia to dla nas ogromna nagroda . Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu.Żałuję jednocześnie,że nie skomentował Pan zauważonych niedociągnięć dotyczących braku uczynności ze strony personelu. Łatwiej by nam było podjąć działania naprawcze.Nie mniej jednak przekazałem Pana opinię kierownikowi recepcji z poleceniem baczniejszej uwagi nad jakością pracy podległych pracowników. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Iza Families - 18/03/2019 Confirmed reviews ALL
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani W imieniu całego zespołu bardzo dziękuję za wybór hotelu Mercure Karpacz Skalny oraz wysoką ocenę jakości naszych usług.Jest nam szalenie miło, że Pani pobyt w naszym hotelu należał do udanych i komfortowych. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi.Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. . Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Marta S. Couples - 23/02/2019 Confirmed reviews ALL

Great atmosphere, amazing staff, lovely food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTA S., We very much appreciate your comments regarding your stay at the Hotel Mercure Karpacz Skalny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu/General Manager

Business - 15/01/2019 TripAdvisor review
« My stay at Mercure Karpacz Kasprowy »

This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

Kate Couples - 14/01/2019 Confirmed reviews ALL
« Failure »

I booked a room for my friends, during booking process you asked me for my credit card and i got message that reservation was confirmed so i was sure the payment was done. Nowhere in the email was written that i will have to pay at the hotel in cash. My friend didn't know about that, so he arrived at the hotel but couldn't pay. I tried to call the hotel several times to explain and pay with my card but noone answers the phone in your miserable hostel. Thank you.

Anonymous Couples - 08/01/2019 Confirmed reviews ALL
« Average »

Being a platinum member i understand no availability of an upgrade or no bath only a shower, but in my booking was access to the pool and Jacuzzi yet there were no gowns nor slippers in the room. The room was quite undated and the tv picture was very poor. We only had one pillow per bed and had to ask the cleaning lady to please provide us with more. The beds had spring mattresses which were uncomfortable. The bathroom had pubic hairs on the floor which were not from us as we noticed them on arrival. One very important point i would like to make is that it was very snowy and icy outside and the first day we found it very dangerous to walk from the hotel even to the carpark without almost falling as the walkways were not kept clear and there was no grit nor salt sprinkled anywhere. In the car park our feet disappeared in the piles of snow trying to get into our car and it was quite a mission to get out of the parking lot. This is not what one would expect from an Accor Hotel.

Emi.eu Couples - 27/11/2018 Confirmed reviews ALL
« As always: really really nice! »

We came again after a while, and we were as usual very satisfied with our stay. Nice rooms, great view, great breakfast and very good service. Fast and easy check in and also check out. We will come again!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Karpacz Skalny. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Bogdan Ryba Dyrektor Hotelu/General Manager

Anonymous Couples - 14/10/2018 Confirmed reviews ALL
« satisfied »

I stayed there several times and had always been satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie W imieniu całego zespołu bardzo dziękuję za ponowny wybór naszego hotelu oraz ocenę jakości naszych usług. Miło nam ,że dostrzega Pan nasze starania w celu utrzymania standardów marki. Cieszymy się, że spędził Pan sympatyczny czas w naszym hotelu. Korzystając z okazji zachęcam do odwiedzenia naszych stron internetowych oraz facebooka (facebook: Mercure Karpacz Resort dawny Hotel Skalny,) accorhotels.com, mercure.com oraz odnowionej strony www.skalnykarpacz.pl )celem zapoznania się z naszymi ofertami pobytowymi, .Polecamy i do zobaczenia już wkrótce Będziemy zaszczyceni mogąc gościć Państwa ponownie. Jeszcze raz dziękuję za podzielenie się z nami Pana opinią .Z wyrazami szacunku Bogdan Ryba Dyrektor Hotelu/General Manager

Family - 12/09/2018 TripAdvisor review
« Hotel from hell »

Check in staff could only speak Polish, no German or English. Made a mess with checking in, gave us 2 rooms when my reservation was for 3 ! Staff generally unfriendly, no smiles !Loud music and voices at night by the pool kept us awake until after midnight.Room was ok but nothing special. Housekeeping staff smiled !

Peter M. Families - 11/09/2018 Confirmed reviews ALL
« Disappointed with staff attitude overall »

Check in was a disaster as receptionist neither understand English or German. Checked us in for 2 rooms when we had 3. Requested a connecting room on check-in but obviously didn't understand as we didn't get one. Only smiling staff were housekeeping personnel. I would not recommend this hotel to anyone. Then got an email from Booking.com saying that I was a no-show !

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