Mercure Sao Paulo Moema Times Square Hotel 4 stars

Customer review rating 4.3/5 7,109 reviews

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Mercure Sao Paulo Moema Times Square Hotel
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+ 18 Services

Hotel extras

  • No charge for one child aged 8 or under sharing with parents

  • Hotel in São Paulo with pool and fitness center

  • Four event rooms for social or work functions for up to 120 people

  • The hotel has concierge and mini Wedding services

  • 8-minute drive to Sao Paulo Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Sao Paulo Moema Times Square Hotel

Avenida dos Jamaris, 100 Torre 1
Moema
04078-000 são paulo
brazil

Tel: +551150532500

Fax: (+55)11/50532514

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO CONGONHAS At 4km / 2.49 miles - Shuttle free

  • By plane

    AEROPORTO GUARULHOS At 35km / 21.75 miles

  • By plane

    CONGONHAS AIRPORT At 4km / 2.49 miles - Shuttle free

  • By plane

    GUARULHOS INTL At 40km / 24.86 miles

  • By helicopter

    EDEL TRADE CENTER At 0.5km / 0.31 miles

  • By car

    IMIGRANTES At 6km / 3.73 miles

  • By train

    ESTACAO VL OLIMPIA At 2km / 1.24 miles

GPS :-23.605128, -46.662139

Companies

  • EUROFARMA 8.0 km / 4.0 mi
  • HONDA 10.0 km / 6.0 mi
  • JAGUAR 1.0 km / 0.62 mi
  • RENAULT NISSAN 1.0 km / 0.0 mi
Companies

Your meetings and events

4 modern events rooms in an area measuring 2476 sq. ft. (230 m²), 2 of which are modular rooms with capacity for up to 120 people. Foyer reserved for coffee breaks and entertainment. Equipped for hosting corporate and social events, meetings and training.

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Audio and video equipment

  • WIFI access

  • Airconditioned meeting room

  • Slide projector

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We offer 3 categories: superior apartments with double bed, superior apartments with twin beds, junior suites (two bedrooms) and Office Room.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Room

Our restaurants and bars

DELL'ARTE RISTORANTE

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELL ARTE RISTORANTE

Non contractual photo

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sao Paulo Moema Times Square Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,109 reviews

tripadvisor

TripAdvisor Rating 4.0/5

510 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very good hotel, clean and efficient, but bed comfort need to improve

Customer review rating 4.0/5

Juliana Couples - 04/05/2021 Confirmed reviews ALL

Everything was great, staff, location. The room was clean and comfortable, but it really needs more/better pillows. There was only one and my neck/back suffered a bit.

Customer review rating 2.5/5

Salim Business - 03/05/2021 Confirmed reviews ALL

There was noise all the time ....down at the entrance area....people talking loudly at 2 am and 3 am ....absurde

nota 10

Customer review rating 5.0/5

Thomas Business - 03/05/2021 Confirmed reviews ALL

nota 10

Everything perfect, great cost-benefit

Customer review rating 5.0/5

Claudio Business - 21/04/2021 Confirmed reviews ALL

Everything was perfect, check-in to check-out. Great guest services, kudos from Patrica from the reception desk. Will be back for sure and will also recommend the hotel to my guests.

Dear Claudio P., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Patricia! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Customer Experience Coordinator Mercure SP Moema Times Square

Good

Customer review rating 4.0/5

Alejandro C. Business - 20/04/2021 Confirmed reviews ALL

It was good but not Outstanding. Personal is very nice and educated, Cost-Benefit is great, however, rooms should have at least plastic glasses, in the bathroom you need to put your brush teeth in the sink which is very unsanitary.

Dear Alejandro C., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially the housekeeping team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Customer Experience Team Mercure SP Moema Times Square

Good location and nice staff

TripAdvisor rating 5.0/5

Edupenna2021 Solo travel - 27/03/2021 TripAdvisor review

It was great being in this hotel. The staff are nice and ready to solve any problem or helping for anything you need. The room is very comfortable and clean. Nice location next to subway, shops, cafeterias and Ibirapuera mall. I really have appreciated the stay. Te breakfast was great also. They also have a very good Allsafe program guaranteeing protection for all during the stay. I felt very safe in this pandemic time.

Dear Edupenna2021, We very much appreciate your comments regarding your stay at the Mercure SP Moema Times Square Hotel! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Well located

Customer review rating 5.0/5

Paloma T. Couples - 22/02/2021 Confirmed reviews ALL

Good location, clean and comfortable. Good prices.

Dear Paloma Felizardo T., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Customer Experience Team Mercure SP Moema Times Square

Well located, Covid 19 friendly and educated employees!

Customer review rating 3.5/5

Anonymous Families - 25/01/2021 Confirmed reviews ALL

The experience was great but the breakfast has very few options for gluten free and lactose free food. Besides the variety is not great. Also, the rooms should have a microwave especially during the pandemic. Although those thins, the hotel is good and the location was safe and great for my trip.

Dear Grazielle, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback was very important to us. Please rest assured that we'd taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Customer Experience Mercure SP Moema Times Square

Great location and hospitality

Customer review rating 5.0/5

Carla M. Solo - 25/12/2020 Confirmed reviews ALL

The location is perfect, near everything you need. Great restaurants, bakeries, stores and pharmacies. Didn’t even need to drive around while there. Great staff and very kind. Would definitely stay there back again.

Poorly cleaned and unhelpful front desk staff

Customer review rating 0.5/5

Camilla Couples - 17/12/2020 Confirmed reviews ALL

The room was poorly cleaned, towels with hairs, and lack of toilet paper. When support was requested at front desk for toilet paper, staff told me to go buy in the supermarket nearby.

Customer review rating 4.5/5

Gilvanio F. Business - 16/12/2020 Confirmed reviews ALL

Sempre impecavel.

Customer review rating 4.5/5

Raphael L. Families - 03/12/2020 Confirmed reviews ALL

the elevator cleaning was not good in the day we arrive. It smelled bad and there were some dirty parts.

THE WORST HOTEL EXPERIENCE EVER!

Customer review rating 0.5/5

Ana R. Business - 02/12/2020 Confirmed reviews ALL

I had reserved a double room called premium or something but I invited my assistant in and asked for a double room. They said they UPGRADED it, but it was an ok room... She arrived the next day but, since she was unable to contact me and didn't know I had invited her, she had booked another room. WE WERE UNABLE TO CANCEL HER EXTRA RESERVATION!!! They said it could only be done by reservation pp, who were off for the weekend. AND PLUS: SHE WAS FORBID TO HAVE BREAKFAST, ALTHOUGH MY PAYING (I HAVE MANY PROOF); There's no lobby, just a filthy room with ONE SINGLE ATTENDANT who's always unable to take more than one request (THERE'S ALWAYS A LINE IN THE RECEPTION); THERE'S NO CLEAN BATHROOM IN THE RECEPTION FLOOR; THE SINK IS ALWAYS WET AS IT WAS BADLY PLANNED THE SHOWER WATER ALWAYS SINKS ALL OVER THE FLOOR BC IT'S GOT NO SEALING THE PILLOWS ARE OLD AND HARD AS A ROCK THE VANITY KIT IS RIDICULOUSLY SMALL, OF POOR QUALITY AND TOTALLY USELESS. AWFUL GUEST RECEPTION AND HOSPITALITY

bad stay

Customer review rating 1.5/5

Anderson S. Business - 26/11/2020 Confirmed reviews ALL

Opening hours of the gym very short, must be from 5am to 10pm and the breakfast from 6am at least.

Dear Anderson Claiton Nunes S., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Moema Times Square Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Fontenele Sub Gerente Mercure SP Moema Times Square

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 29/10/2019 TripAdvisor review

very good hotel, excellent location, near Congonhas Airport and Shoppings. Also near from good restaurants. Staff from the hotel is very polite and always helpful, room is very clean and comfortable. The restaurant from the hotel is also very good and the attendance very nice and helpful.

Dear birgitbullam Thank you again for taking the time to tell us about your experience at the Mercure São Paulo Moema Times Square. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Traveling in São Paulo

TripAdvisor rating 5.0/5

Trip42042464560 Couples - 27/06/2019 TripAdvisor review

A trip to São Paulo, Brazil, stayng at a very nice hotel, friendly and well located. It is located close to a subway station, getting easer to move around a big city. A good breakfast and a cheap car parking.

Dear Trip42042464560, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Moema Times Square Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Renata Mendes

Very good hotel

TripAdvisor rating 4.0/5

birgitbulla Solo travel - 09/06/2019 TripAdvisor review

Very good location, near from the Congonhas Airport, near from Shopping Ibirapuera and there are many restaurants around. The hotel staff is excellent, very atencious, always helpfull. The restaurant from the hotel is also very good, with excellent food.

Dear birgitbulla, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness, food and location. We hope to see you again very soon. Sincerely, Renata Mendes

EXCELLENT AS USUAL

TripAdvisor rating 5.0/5

alexandrespiess Business - 06/04/2019 TripAdvisor review

Excellent team! Everybody working in high level! Friendly relationship with customers is a good reason for my decision to be in Mercure Times Square every month during the year. Restaurant, room service and breakfast are other good reason for to choose this hotel.

Dear Alexandrespiess, Thank you for choosing Mercure SP Moema Times Square for your recent staying again in Sao Paulo. We highly appreciated you for sharing your great stay experience on TripAdvisor community and we have shared your feedback with all our associates. Mercure SP Moema Times Square is a great option to all travellers that come to the biggest city in Brazil. Thank you again for taking time to write this review and our team look forward to welcoming you back for another memorable experience in the near future. Renata Mendes

A modern hotel very well located in São Paulo

TripAdvisor rating 5.0/5

alexandren541 Couples - 10/03/2019 TripAdvisor review

Hotel very clean with good facilities. A superb breakfast, nice shower and bed. Staff was very polite and friendly. Close to Congonhas airport, Ibirapuera shopping center and Moema metro station. I highly recommend.

Mr.Alexandrem541, Thank you for the review of our hotel! We are glad that you enjoyed your room, cleanliness and location. We hope to see you again very soon. Sincerely, Renata Mendes Depto Qualidade Mercure SP Times Square

Very good hotel

TripAdvisor rating 5.0/5

birgitbulla Solo travel - 03/12/2018 TripAdvisor review

Good location, people very nice and always helpfull. The bedroom very clean, good restaurant with good breakfast.Near from the airport, taxi service in front and near from many restaurants.Excelent service

Dear birgitbulla, Thanks for choosing Mercure SP Moema Times Square! We are grateful for the comments about your stay in Mercure We hope that you will still consider us for your future São Paulo travel needs. Regards,

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