Mercure Sao Paulo Moema Times Square Hotel 4 stars

Friendly staff and close to shopping/food.

Solid place to stay

I like this hotel, firstly because the location is perfect to me, I like the room service, the room and bathroom is clean. The only problem is the internet and TV. Internet is very very slow, mainly during night. And my TV always turn off and the soluciona the hotel give is hit the back tv to TV work. It is not a solution. But in general I'll back to this hotel.

It was a nice experience in a confortable room and very kind decoration. But I have expected better bath towels and amenities.

Very polite and professional staff. Special thanks to Alonso and Diego

The main reason of this trip was to start the process to renew our visas to US but I want also have some fun with my family in Sao Paulo. So originally I booked two nights but had to cancel one night due to a family issue. Thus we ended up staying just one night but we loved every minute. Amazing staff support from the check in to check out (special thanks to Diego and Alonso) Excellent room Great pool Delicious breakfast and lunch We will definitely return Just one minor point to improve: bathroom decoration

It was a short period of staying, but everything occurred according to my good expectations.

Check in on a Wednesday; had to check out after 3 nights when I was supposed to stay for 8 due to the horrible service level we received. Our room was not cleaned in 3 days, neither the towels replaced even we requested this multiple times since we were staying with a baby. Trash was not taken out either. TV was broken. Staff was careless when requesting the room to be cleaned or even when checking out.

The room was good, matching the pics I saw. The WiFi was quite poor, disconnecting a few times and not the fastest speed. Options for room service could be in increased, breakfast was okay. The gym is very nice. I don't like the fact you have to leave the building to go have breakfast or gym, pool even if it's next door I would prefer all in the same building. Good service from staff. Would like to have a coffee machine in the room The sound isolation was not the best from next door rooms and outside. Double glazed window would solve that. Overall was not too bad but not sure if I will come back. Location is good though

I was in Sao Paulo for a friend's birthday to celebrate with him

First starting with a very welcoming and heartfelt reception, magnificent humble/ friendly costumer service in every area at the hotel : front desk, room service, security, cleaning and breakfast employees, including Franz Café, which was a hit having them around our corner. A place to eat, relax and even buy cigarettes at midnight! They are open 24/7. Was very happy the hotel is engaged in ambiental/ environmental causes. The bed and pillows were dramatically delightful, the room very well designed and decorated with a cheerful view and the most relaxing/satisfying shower after a long day running through this alive and hearty city as São Paulo. A pleasant experience which I am all to, compliment, put forward, applaud, suggest, value, praise, approve and recommend!

Room is great, good A/C, excellent shower. Location of hotel is convenient, but lacks of a decent gym and breakfast needs more healthy food options.

Good hotel, well located in Moema. My room was quite noise since was just next to the lift.

Very good. Comfortable beds and spacious rooms. Great shower and breakfast.

I surely enjoyed the breakfast, very complete. The room was good, the bed excellent, very comfortable.