Hotel - Mercure São Paulo Jardins Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Jardins Hotel

4.0/5 1,686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

We are under renovations to better serve you. We will soon have great news! The swimming pool heating is currently off.

Hotel location

Companies and event centres nearby

Company

BANCO SAFRA0.5 km / 0.31 mi DANONE0.5 km / 0.31 mi SWAROVSKI CRISTAIS0.2 km / 0.12 mi
CAMARA DO COMERCIO FRANCES0.2 km / 0.12 mi DURATEX0.9 km / 0.56 mi

Congress centre

ANHEMBI10 km / 6.21 mi CENTRO DE CONV FREI CANECA1.5 km / 0.93 mi CENTRO DE CONVENÇÕES REBOUÇAS1 km / 0.62 mi EXPO CENTER NORTE10 km / 6.21 mi

Your meetings and events

The events area at the Mercure Jardins hotel features 3 modular rooms for up to 120 people. The hotel boasts an extensive, dedicated team, as well as a restaurant specializing in cocktails, coffee breaks, lunch and corporate dinners.

Mercure São Paulo Jardins Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CATURRA 42 m2 2 m 30 16 16 16 16
ARABICA 44 m2 2 m 30 16 16 16 15
CATUAI 53 m2 2 m 30 16 16 16 16
ARABICA + CATURRA 86 m2 0 m 60 22 22 30 25
CATURRA + CATUAI 95 m2 0 m 76 26 26 36 25
ARABICA + CATURRA + CATUAI 139 m2 2 m 140 36 36 60 45
    • Screen
    • Flipchart
    • Audio and video equipment
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

  • 126 rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 8,177 reviews

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,686 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 10/02/2020 Confirmed reviews ALL
« Good location, floor of room was well worn »

Friendly staff - always willing to help. Overall up keep of hotel was ok - gym equipment was not the best only running , cycling machines - feel you need more equipment

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Charles T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Miroslav B. Business - 07/02/2020 Confirmed reviews ALL
« Very Good Stay »

Dear Ana, My stay was very good and thank you and your staff for welcoming atmosphere and very good service. As I discussed at my checkout, I have discover issue with one of my laundry: the GAP shirt was colored. The picture of colored shirt was taken by your staff and I am expecting their response. Please expedite. I have a shirt pics before the landry made in your hotel. I can forward when I got your email. Again, excellent experience and looking forward to come back during my next visit to Sao Paulo. Thanks and best regards, Miroslav B.

Genilson B. R. Solo - 04/02/2020 Confirmed reviews ALL
« Great Hotel, Great Location. »

I had a great time there., the shower is very strong and I love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Peter H. Families - 04/02/2020 Confirmed reviews ALL
« Great location, staff and mezzanine work space. »

Love, love, love the entire staff. Could not be more helpful. Roger is always the man! Keep that guy and promote him into management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Natalia B. Couples - 26/01/2020 Confirmed reviews ALL
« Good stay »

Stayed there for a couple nights. Staff was very attentive, both at the reception and the restaurant. Good location for people who want to go shopping and dine in the best restaurants in town. We arrived an hour before check in time and, because the room wasn't available, reception kept our bags. The receptionist didn't seem to want to do our paperwork, she insisted on doing it later, but another staff member stepped in and completed the process. We just wanted to get it over with so we could come back and go straight to the room (which happened). There was no bellmen to assist us with our 5 pieces of luggage, which is weird for a hotel like this. We kept the DND sign at all times, so I cannot say much about housekeeping (besides that they forgot to take out the previous guest's dirty shower cap from the bathroom). We were allocated to 1069, on the 6th floor, right across from the elevator. We couldn't hear anything- no outside noises like traffic, nor the elevator or other guests. The room was spacious, and the only complaints I have are the blackout curtains that wouldn't close all the way, and the lack of plugs. I had to unplug one of the lamps across from the bed, near the tv/desk to charge my phone. There was no USB port whatsoever. Breakfast was included and it was delicious. The best part was for sure the fresh pães de queijo! This was my second time in Sao Paulo staying at the Mercure, but I would not recommend Jardins. Next time I will stay in a different Mercure, as I did the first time, hoping the room facilities would be better.

Lyn Couples - 24/01/2020 Confirmed reviews ALL
« Excellent stay »

Our first trip to Brazil and our first hotel experience in the country. Lovely hotel, well placed to access everything. Great staff always helpful and courteous, even under pressure. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Marina Families - 23/01/2020 Confirmed reviews ALL
« Great Stay! »

They treat us like kings! The food was great, the location in São Paulo was amazing, near everything we wanted to go! I really enjoy staying there, i for sure would go back!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Marina, Obrigado pela ótima avaliação do nosso hotel! Compartilharemos o seu comentário com toda a nossa equipe! :) Você poderia nos avaliar também no Trip Advisor!? A nossa página é https://www.tripadvisor.com.br/Hotel_Review-g303631-d324516-Reviews-Mercure_Sao_Paulo_Jardins_Hotel-Sao_Paulo_State_of_Sao_Paulo.html Nos ajudaria muito! :) Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Marcio C. Solo - 22/01/2020 Confirmed reviews ALL
« Great stay »

I love the location of this hotel, and the heated swimming pool to relax when the day ends

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Marcio, Obrigado por responder a nossa avaliação! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Fernando Solo - 18/01/2020 Confirmed reviews ALL
« Excellent »

It was a good stay. The hotel attended mu expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Fernando Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Thomas E. Couples - 10/01/2020 Confirmed reviews ALL
« The room was clean and front staff was excellent »

The restaurant was very disappointed We had dinner one night was the only people in the restaurant not I know why. The food and the price was ok but the waiter was more interested in playing on the computer. He took our orders and only came back with our food. Didnt come back to see if we needed anything else during the dinner had to wave to him to get my bill then I had to bring the signed bill to the desk where he was playing on the internet . It was not busy we were only two in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you for answering our survey! Do you remember in which night and the exactly time that you had this bad experience at our dinner? We will track and in a construtive way use your feedback to develop our team. Sorry for that and we will solve as soon as possible. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

P Families - 06/01/2020 Confirmed reviews ALL
« Hospitable, friendly staff, helpful and kind. »

day 1 - the staff were so helpful and kind. assisted us with arranging lunch from an indian restaurant. plus they arranged for cutlery etc. Night 1 - aircon leaked all night Night 2 - toilet was not flushing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pragashnie, Thank you for the review! We shared with housekeeping and maintenance the pointed problems. We apologize. We hope to see you again soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Laércio P. F. J. Friends - 02/01/2020 Confirmed reviews ALL
« Excellent customer service »

In December 2018 there was a problem with the air conditioner in my bedroom, so when I informed management, they immediately took actions and offered me a complimentary stay with breakfast, so that I could have a more pleasant experience during my stay. This time, everything worked as expected and I am really happy and satisfied with the hotel’s customer service!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Laércio, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Sam Couples - 31/12/2019 Confirmed reviews ALL
« Great stay »

This was a short 1 night stay during our stopover in Sao Paolo. The hotel room was great- spacious and clean and tastefully furnished. The hotel was in a centrally located area with great resturants nearby and a short walk to Paulista Avenue for the Sunday vibe. The front office staff were very friendly and helpful. I wish our stay had been longer...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sameera, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Maurício B. Solo - 29/12/2019 Confirmed reviews ALL
« Boa »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Maurício, Obrigado por responder a nossa avaliação! O que lhe desagradou em nosso café da manhã? Quais são os pontos de melhoria para podermos trabalhar internamente? Pedimos desculpas pelo ocorrido. Esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Anonymous Business - 22/12/2019 Confirmed reviews ALL
« Great »

Very good. Te only problem was the bathroom sink that was leaking.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Cristiano, Obrigado por responder a nossa avaliação! Já compartilhamos a sua observação com a nossa manutenção referente a pia do banheiro. Pedimos desculpas pelo ocorrido. Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Jg Couples - 18/12/2019 Confirmed reviews ALL
« Weekend stay after international travel »

Stay was good, a few minor inconveniences. One elevator always stopped on floor 10, no matter what button you pressed. We were walked in on twice in our room, one time there was no knock from housekeeping, at 8:42 am on a Sunday morning. We were told that this was acceptable since we didn’t have the door not disturb sign’ on our door. Not so sure about that...... Nespresso coffee was never replaced as well in our room. Otherwise, great location, nice amenities and professional staff.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesse, Thank you for the review of our hotel! We are sorry that were problems with the elevator and the housekeeping service on sunday morning. We shared your feedback with our team and in a constructive way we will work to improve. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Frank B. Business - 17/12/2019 Confirmed reviews ALL
« Sao Paulo Stay »

We love the Mercure, always have ... mostly have stayed in Curitiba, but happy to see that the service is just as good in other locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Raoul Business - 16/12/2019 Confirmed reviews ALL
« price vs quality this is a perfect hotel »

Perfect, no issues at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raoul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

fhomemdemelo Business - 15/12/2019 TripAdvisor review
« Sao Paulo Trip »

Congrats for the team - Josi always attent for details and how to surprise the guests . With a very central and good location this hotel could be a good choice for business trips . Hotel started to have a room renovation

Our hotel has responded to the review
Our hotel has responded to the review

We are pleased to receive your compliments. We are pleased to hear that the care of our collaborator Josy has been one of the differentials in your hosting. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to welcoming you again. Mercure SP Jardins

Goran Business - 20/11/2019 Confirmed reviews ALL
« Cozy hotel well positioned. »

CLEAN AND SPACIOUS ROOMS. EXCELLENT BREAKFAST. PLEASANT STAFF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goran, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

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