Mercure São Paulo Jardins Hotel 4 stars

Customer review rating 4.4/5 8,807 reviews

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Mercure Sao Paulo Jardins Hotel
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+ 23 Services

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Jardins Hotel

Alameda Itu 1151
At Rua Augusta
JARDINS
01421001 são paulo
brazil

Tel: +551130897555

Fax: (+55)11/30897566

Check-in from 14h00

Check out up to 12h00

  • METRO :  linha 2 - verde CONSOLAÇÃO

  • By plane

    AEROPORTO DE CONGONHAS At 13km / 8.08 miles

  • By plane

    AEROPORTO INTERNAC. GUARULHOS At 33km / 20.51 miles

  • By car

    MARGINAL TIETE At 15km / 9.32 miles

GPS :-23.561432, -46.662891

Companies

  • BANCO SAFRA 0.5 km / 0.31 mi
  • CAMARA DO COMERCIO FRANCES 0.2 km / 0.12 mi
  • DANONE 0.5 km / 0.31 mi
  • DURATEX 0.9 km / 0.56 mi
  • SWAROVSKI CRISTAIS 0.2 km / 0.12 mi

Your meetings and events

The events area at the Mercure Jardins hotel features 3 modular rooms for up to 120 people. The hotel boasts an extensive, dedicated team, as well as a restaurant specializing in cocktails, coffee breaks, lunch and corporate dinners.

Room descriptions and layouts

6 

meeting rooms

From 1 to 140 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Audio and video equipment

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

  • Slide projector

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Our restaurants and bars

AUGUSTA CAFÉ

Type of cuisine: International

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

AUGUSTA CAFÉ

Browse our selection of exclusive wines and take your pick of drinks and cocktails prepared by our staff in a relaxed and cozy setting.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,807 reviews

TripAdvisor Rating 4.0/5

1,709 reviews

Well located, good stay, room service excelente!

Customer review rating 5.0/5

Thais Business - 06/09/2021 Confirmed reviews ALL

Great breakfast and room service!

Dear Ms. Thais, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Well located, clean, very good breakfast.

Customer review rating 5.0/5

Elza Solo - 31/07/2021 Confirmed reviews ALL

The staff was great.

Dear Ms. Elza N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins
Customer review rating 0.5/5

Fernanda Couples - 18/07/2021 Confirmed reviews ALL

Hotel room looks terrible. I paid for a Mercure, but it looked like a highway motel . I've never had such a terrible experience with Accor. Really don't recommend this place.

Dear Fernanda, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Amazon customer service

Customer review rating 5.0/5

Jonathan R. Families - 11/07/2021 Confirmed reviews ALL

Beautiful hotel with amazing location in the heart of Sao Paulo, highly recommended!

Dear Jonathan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Extremely nice staff.

Customer review rating 4.5/5

Rafael Couples - 23/06/2021 Confirmed reviews ALL

When staying at the Mercure Jardins, I can say that the highpoint was definitely their incredible staff, everyone was nice and polite and always eagering to help, also everything was impecable, really clean. I guess my only critic is about the TV, I feel the TV was kinda old and they should get an upgrade, for a smart TV. About the location, the neighboorhood is nice, with excellent dining options, the sad part about it is that Augusta Street has seen better days, it looks kinda abandoned right now, with a lot of dirt and closed stores. But the hotel is within a walkable distance from Paulista Avenue and Oscar Freire Street, both great options for dining and museums.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Well located

Customer review rating 4.0/5

Lucas M. Families - 04/06/2021 Confirmed reviews ALL

Nice staff, good location, comfortable and quiet except for the noisy air conditioner machine.

Prezado Sr. Lucas, Agradecemos os comentários sobre sua estada no Mercure São Paulo Jardins. Com relação ao ar condicionado, a nossa equipe responsável já está ciente e tomando as medidas necessárias. A sua satisfação é um fator motivador para que nossos colaboradores trabalhem diariamente no intuito de prestar um serviço irrepreensível. Esperamos revê-lo em breve, queira aceitar os nossos melhores cumprimentos. Cordialmente, Mariana Mitiko Subgerente Mercure SP Jardins

More bang for your buck

Customer review rating 3.5/5

Silva,rmc Couples - 02/06/2021 Confirmed reviews ALL

The hotel is simple, clean and well located. The room service and staff at checkout were very friendly and prestative.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Well located, friendly staff

Customer review rating 4.5/5

Anonymous Couples - 14/05/2021 Confirmed reviews ALL

Second time at this particular hotel, even better than on the first visit (despite the pandemic), will return with pleasure.

Dear Erkki Mikael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Good stay, Well located, staff is polite, although not warm

Customer review rating 4.0/5

Lorela K. Families - 26/04/2021 Confirmed reviews ALL

The only thing I didn’t appreciate is that my breakfast was delayed in a hour and a had an appointment almost at the time it arrived . There were no notice nor apologies for the delay.

Dear Lorela K. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located, good decor, great staff

Customer review rating 4.5/5

Anonymous Business - 14/03/2021 Confirmed reviews ALL

Staff were fantastic. Bedroom decor was good. Rooms nice size. I was grateful for a quiet side to the hotel as most sao paulo hotels are on/close to a main road which makes sleeping difficult. While part of the hotel is near augusta part is not. One elevator was out of order and the other was jamming. Would be good to have ventilation (an opening window) in the bathroom. Would come back and stay again.

Dear Freya H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Deputy Manager Mercure SP Jardins

Disappointed

Customer review rating 1.0/5

Luiz Business - 03/03/2021 Confirmed reviews ALL

Extremely disappointed with the lack of courtesy of the staff (Specially at night) and with the problems during my stay (the air conditioning was not working properly and all the lights of my room turned off suddenly). I spent around 10-12 nights in Mercure hotels in the last 3 months and probably I’ll not come back too soon.

Dear Leticia B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Good stay

Customer review rating 4.0/5

Michel Solo - 01/03/2021 Confirmed reviews ALL

Stayed only one night and didn’t use must of the hotel facilities.

Dear Guest, Thank you for the review of our hotel! We are glad for your stay and hope to see you again very soon. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Great location but...

Customer review rating 2.0/5

Jaime T. Solo - 08/02/2021 Confirmed reviews ALL

The room was spacious and there was plenty of natural light coming in. Really pleasant however.l the three points below meant I decided to check out before the time I’d like to stay. 1- Room was pretty run down, pealing wallpaper and cracks in the walls. 2- Fridge was switched off therefore i couldn’t store my meds in it 3- A request from reception to sign a responsibility form for the amount of R$150 BRL to borough a broken umbrella for a couple of hours was pretty lame. Same umbrella in any shop would cost no more than 20BRL. Also, where in the world a hotel would charge guests for an umbrella?? 4 - security - Reception allowed people that I was not expecting to come up to my room without phoning me in advance. From a security POV this was rather unsettling since this means any person could have come up.

Dear Jaime Tanner N., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Well located

Customer review rating 4.5/5

Anonymous Families - 06/02/2021 Confirmed reviews ALL

The staff very cordial and room space well distributed .

Dear Perng Yaw C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Good location, Horrible staff

TripAdvisor rating 2.0/5

Rodrigo H Business - 06/02/2021 TripAdvisor review

Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.

Dear X5370RTrodrigol, Thank you for sending us your feedback regarding your last stay. I did follow up the case myself, please accept my sincere apologies. At the Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure SP Jardins

Consistently good

TripAdvisor rating 4.0/5

ss0fthew0rld 24/02/2020 TripAdvisor review

The one thing about this hotel is that you get what you pay, staff at the restaurant and bar are excellent, front seat need some training in the way they handle issues. Housekeeping is very good. I will highly recommend this property. Only two blocks from main shopping area. Be back soon.

Dear guest, Thank you for evaluating our hotel, we are very happy to know that our staff, location and cleanliness have contributed to your positive evaluation. We hope to see you again when you return to São Paulo. Best Regards

Sao Paulo Trip

TripAdvisor rating 5.0/5

fhomemdemelo Business - 15/12/2019 TripAdvisor review

Congrats for the team - Josi always attent for details and how to surprise the guests . With a very central and good location this hotel could be a good choice for business trips . Hotel started to have a room renovation

We are pleased to receive your compliments. We are pleased to hear that the care of our collaborator Josy has been one of the differentials in your hosting. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to welcoming you again. Mercure SP Jardins

Excellent staff, exempt for the young male waiter at the restaurant.

TripAdvisor rating 4.0/5

ss0fthew0rld Friends getaway - 29/08/2019 TripAdvisor review

May not be the best location, but this 3 star hotel is run like a five star property, you can tell the quality of the management team. Everything in the room works not like the other Mercure’s in the São Paulo, Belo Horizonte and Recife is the worst of all the hotels in the Accor portafolio.

Thank you for your comments about your stay at the Mercure Hotel Sao Paulo Jardins. We were pleased to receive your compliments. We'll be sure to share your comments with all our staff. Your satisfaction is a motivating factor for our employees to work daily to provide impeccable service. We hope to see you soon, please accept our best regards.

Wonderful

TripAdvisor rating 5.0/5

Venture05527757870 Friends getaway - 22/04/2019 TripAdvisor review

I had a wonferful stay at Mercure Jardins. The crew was fantastic. Professional and they are all very kind. Breakfast are delicious! humm.. everything well done. And the hotel is too closed some of the famous Sao Paulo's address. Museums and restaurants and mall and the famous Paulisa Avenue, the heart of Sampa!

We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice stay

TripAdvisor rating 4.0/5

daniel44_13 Business - 11/04/2019 TripAdvisor review

Very nice location,very good hotel even if some rooms older,frienfly and helpful staff,excellent breakfast, good restaurant at reasonable price compared to some other places in Jardins.I recommend this hotel!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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