Hotel - Mercure Fortaleza Meireles Hotel
Mercure Hotel Mercure Hotel

Mercure Fortaleza Meireles Hotel

4.0/5 1,000 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

EDSON QUEIROZ10 km / 6.21 mi

Your meetings and events

Mercure Fortaleza Meireles Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JANGADA 43 m2 3 m 50 15 15 15 15
SAVEIRO 71 m2 2 m 45 20 0 25 0
    • Audio and video equipment
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 94 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 23 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 3,654 reviews

Our guest reviews for
Mercure Fortaleza Meireles Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,000 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Erick S. Business - 13/01/2020 Confirmed reviews ALL
« Terrible experience »

First, front desk did not consider my reservation that was for a superior, not standard apartment. He gave me a standard, even being a Le Club Gold Member. Then, did not advise that breakfast changed its place, from ground floor to mezzanine. The breakfast was one of the worst I had in the last 30 years! Few options, poor and cheap products, only one type of milk (at room temperature), no honey, bad breads, and with rude attendants. The strong air conditioning is closely driven to users at the beginning of the "line"causing some discomfort. I spent two nights, and during my last morning, I had to tell front desk that one out of two elevators was out of service. Nobody noticed it, and the young girl I spoke insisted to say that its was just stopped at the garage, and it was not. In summary, a really bad experience. Unfortunately, it was not the first time I had it, but I insisted to check if something is now better... No, it isn't.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Erick, Agradecemos por responder a nossa pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Gostaríamos que sua experiência tivesse sido melhor. Feedback como este nos dá a oportunidade de melhorar a qualidade dos nossos serviços. Agradecemos suas observações e informamos que tomaremos as providências para as questões que nos referiu. Se o senhor nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meirele

Thiara A. Families - 03/01/2020 Confirmed reviews ALL
« Very satisfied »

The room was very clean and spacious. The breakfast is amazing. In the New Years eve night, we received a champagne and a card as a gift which was very nice from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada senhora Thiara, Agradecemos os seus comentários no seguimento da sua estada no Mercure Fortaleza Meireles Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Cordialmente, Gerlane Pereira Mercure Fortaleza Meireles

Anonymous Families - 30/12/2019 Confirmed reviews ALL
« Extreme noise level in my bedroom »

Small room for breakfast, noisy and crowded Elevators cannot hold rush hours Extreme noise from the main road inside the room

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Fernando, Agradecemos por responder a pesquisa e assim compartilhar suas impressões a respeito do Hotel Mercure Fortaleza Meireles. Gostaríamos que sua experiência tivesse sido melhor, pedimos sinceras desculpas pelos problemas mencionados. Após a reforma do restaurante do andar térreo, o café da manhã passará definitivamente para este andar. Garantindo um espaço mais amplo e agradável para nossos clientes, pedimos desculpas pelo inconveniente. Sabemos que o incidente afetou sua estada, devido a isto, temos o prazer de lhe oferecer 2.000 cortesia no nosso cartão de fidelidade Le Club/ALL. Por gentileza, me confirme se posso enviar os pontos para o seu cartão. Esperamos que nos dê a oportunidade de reconquistar sua confiança, por ocasião de uma futura hospedagem. Aproveito a oportunidade para desejar um feliz ano novo! Atenciosamente, Gerlane Pereira Mercure Fortolaeza Meireles

Christian I. Business - 11/12/2019 Confirmed reviews ALL
« Need urgently maintenance »

There is a retrofit at lobby, but rooms need urgently maintenance. Will not return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian I., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Wilson Business - 10/12/2019 Confirmed reviews ALL
« Not a pleasant stay at all »

Room maintenance is poor (overall maintenance of the hotel is lacking). Housekeeping great. Front desk great. Breakfast was AWFUL. Really, really bad. I could spend hours pointing the issues. Renovations during stay were really disturbing. Lots of dust, noise, etc. You guys should not be running the hotel with renovations happening in public areas. There was dust at breakfast room!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilson Scrassolo M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Lucian Business - 04/12/2019 Confirmed reviews ALL
« Good »

Very good staying, good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Lucian, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Flavio B. Business - 14/11/2019 Confirmed reviews ALL
« Good Stay »

I was just there for one night. Of course it was perfectly understandable that the hotel is going through some renovations, but I found a cockroach on one of the bathrooms. As it was late at night and I had a very long flight, I simply killed it and used the other bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Flávio, Agradecemos por nos contar sobre sua experiência. Nós do Mercure procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar com o problema e prevenir futuras ocorrências, pedimos sinceras desculpas por isso. Agradecemos novamente por nos informar sobre sua experiência. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja mais agradável que a anterior. Sinceramente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Guillermo P. Business - 11/11/2019 Confirmed reviews ALL
« Not what I expected.... »

I've stayed in other Mercure hotels and I was quite dissapointed with this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillermo P. M., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

John Couples - 01/11/2019 Confirmed reviews ALL
« An hotel to avoid at all cost »

Unrespectfull reception that gave us a room in front of elevator while we asked one away from it, an unrequested wake up call at 6 am in the morning, a non functioning flush intoilette (you have to flush your poo away with the shower ) , and a billing of gum we didnt consume while checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Claude B., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Fortaleza Meireles Gerlane Pereira

Igor A. G. Solo - 24/10/2019 Confirmed reviews ALL
« Excelente »

Excelente hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Igor. Agradecemos sua avaliação no seguimento da sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos sua avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Cordialmente, Gerlane Pereira Mercure Fortaleza Meireles

Anonymous Business - 18/10/2019 Confirmed reviews ALL
« Did not receipt »

Stay was ok (there was a non functioning elevator issue only). But I've asked for my receipt twice (locally a week ago and followed up by phone and still did not got it.

Our hotel has responded to the review
Our hotel has responded to the review

Mr. Romulo N., Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be sure that we service our lifts weekly with a specialist company so that there is no problem of not working and preventing future occurrences. Your receipt, we send to your email rn… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deuziane Silva Mercure Fortaleza Meireles

Business - 01/10/2019 TripAdvisor review
« An old Mercure at Fortaleza »

This Mercure Fortaleza Meireles Hotel needs a renovation asap. Overall, the rooms, furniture, installations, bed, air-co, breakfast are all an embarrassment for Accor. Everything needs a shape-up. No value for money at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Fortaleza Meireles Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Robson L. D. S. Business - 23/09/2019 Confirmed reviews ALL
« It was a great experience. I had a dedicated attetion in my staying. »

It was a great experience. I had a dedicated attention in my staying. The room was very cleaned and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Robson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Ficamos muito felizes em receber suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Edilson P. Couples - 18/09/2019 Confirmed reviews ALL
« Nice »

Excellent localization.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Edilson, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Guest Business - 17/09/2019 Confirmed reviews ALL
« Fine »

Room was fine. Breakfast was good. Entire hotel is run down. Staff was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan Nozomi H., We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback and thank you for register of the thing to need reform. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Francisco T. Business - 12/09/2019 Confirmed reviews ALL

everyone was focus on better performance and very kind with me

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Francisco T., Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Vamos compartilhar seu comentário com nossa equipe, certamente eles ficarão muito felizes. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

Mauricio B. Business - 01/09/2019 Confirmed reviews ALL
« Fortaleza 3 days at Mercure »

I was hosted at Mercure Meirelles several times with my family but this time I was alone and had time to enjoy other hotel areas. The rooms should be renewed. The bath showers is not good enough. The fitness room is terrible with damaged equipments and the running machines are not working properly. The automatic coffee machine was broken and you don’t have cappuccino or machiatto options, only regular coffee. There is no Nespresso machine available at room or even at cafeteria for guests at morning. I was in France on July and had the opportunity to stay at 3 Mercure Hotels in the following cities, Paris , Chamonix and Lyon, so I was able to compare all. The Mercure Meirelles needs a immediate upgrade to be at same level of those hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Mauricio, Primeiramente, gostaria de agradedecer sua confiança e o tempo dedicado para compartilhar seu feedback conosco. Gostaría que sua experiência tivesse sido melhor. Feedback como este nos dar a oportunidade de aprender e melhorar a qualidade de nossos serviços. Lamentamos os incidentes e reforçamos que trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Asseguramos que iremos sanar as falhas mencionadas. Se nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua próxima estada seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Por favor, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Buster F. Couples - 25/07/2019 Confirmed reviews ALL
« Good Location »

I picked up Mercure because of the location, however the rooms need some renovation. I would like to appraise the breakfast which was awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Buster, Agradeço muito pelos comentários sobre sua hospedagem no Mercure Fortaleza Meireles. Ficamos felizes por ter apreciado nosso café da manhã. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e esperomos revê-lo em breve em nosso hotel. Atenciosamente, Gerlane Pereira Mercure Fortaleza Meireles

Marcelo_Ricardo_CE Family - 20/07/2019 TripAdvisor review
« Nice stay at Mercure Fortaleza. »

I love the hotel, tehe acommodations are great, crew and services are very good. Love the breakfat. I travel with my family and it`s the perfect place in Fortaleza for a 3 kids family. Good pool, gym and sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Marcelo, We very much appreciate your comments regarding your stay at the Mercure Fortaleza Meireles Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerlane Pereira Mercure Fortaleza Meireles

Ivan Families - 16/07/2019 Confirmed reviews ALL
« Excellent service and response from staff. »

A real delight. From checking in, to requesting services and checking out, everything was addressed quickly and correctly. Another plus is that the hotel is at a real good location. I would book again.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado senhor Ivan, Agradecemos sua avaliação a respeito de sua estada no Mercure Fortaleza Meireles. Foi com prazer que recebemos as suas respostas positivas. Seus comentários serão compartilhados com a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar sempre um serviço de qualidade. Esperamos lhe receber em breve em nosso hotel e que sua próxima estada seja tão agradável quanto a anterior. Cordialmente, Gerlane Pereira Supervisora de Recepção Mercure Fortaleza Meireles

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