Mercure Tours Centre Gare Hotel

Disappointed no restaurant, bedroom lights very poor especially when reading in bed. The double only had light on one side. Bathroom brilliantly lit! Had previously stayed at the Alliance; now in same group,ate there and was well treated on their limited menu

Very nice, big and soundproof room with a view over the city, possibility to park the car in the garage and also in front of the hotel. Comfortable beds, clean room and bathroom, fridge with a free bottle of water. A lot of information brochures with tourist attractions. Parking in garage is a bit complicated with a lot of different codes and closed gates. You need to come early for a breakfast, otherwise it is not too fresh and with less options.

We enjoyed our stay but found the hotel decor somewhat bland and without warmth. Staff were excellent and our room was comfortable.

Very good

We have stayed as this hotel several times and have always found the rooms comfortable and clean and the staff friendly. The hotel is in a good location, and within easy walking distance of shops restaurants and cafés.

We had a family privilege room sleeping 4. Always a bit of a squeeze with the second bed out and made up but was clean and well equipped ( except for no teaspoons/stirrers to use with tea and coffee making facilities) good welcome at reception, breakfast good and something to suit us all. We requested a space in secure underground car park ( for an extra charge), but was low height restriction so couldn’t get in with our roof box. However some surface parking right outside reception which seemed pretty safe.

It was fine, facilities were ok, but no better than the more budget options in your portfolio

Good location, convenient for the old town.

An enjoyable stay, breaking our journey down to Proven experience. Spent an interesting day in the City.

Overall enjoyable. Great location for a one night stop ovet

When we checked in and as we were hungry and needed a meal quickly we asked about a restaurant and was told they did not have one but room service was available. We ordered a veal stew with a fruit crumble for dessert and decided to eat it in the lounge. We could not believe how it was presented to us -- It was a very small meal and was heated up in a microwave in a glass dish and that is how they delivered it to the table -- We did NOT have oven gloves to put it on the plates and my fingers were burnt in the process! All the dish contained was a few very small pieces of veal and a large helping of peas -- That was it! Nothing else for 17 Euros -- The dessert was presented COLD again in a glass dish but as we were not given anything to put it on we had to eat it on the same plate as the dinner -- An absolute waste of money along with extremly bad presentation. There did not appear to be anyone else on duty apart from the reception staff who did the room service for us. Mercure is apparently a high quality brand within the Accor family but seemed to be run in the same way as the budget Ibis chain. I doubt if we will be staying again. Incredibly the TV would not receive any English language programmes apart from the Chinese channel which I will not watch.

I got upgraded into an executive room which was on 6th floor but AC was not functioning properly and it was really too hot in the room. So I asked for a downgrade in 2nd floor and it was better because on a lower floor, AC in this hotel is definitely not designed for a heat wave like last week and the 37 deg outside... Staff was helpful and accommodating though,