ibis budget Newcastle 3 stars

Customer review rating (ALL Rating) 3.9/5 2,303 reviews

ALLSAFE approved hotel

ibis budget Newcastle
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+ 12 Services

Hotel extras

Ibis Budget Newcastle offers 79 guest rooms, free Wi-Fi and parking, air-conditioning. Located on the corner of Thomas Street and Lake Road Wallsend.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Newcastle

3-5 Thomas Street
Corner of Link And Lakes Roads
2287 wallsend
australia

Fax: (+61)2/49500524

Check-in from 12h00

Check out up to 10h00

  • By plane

    NEWCASTLE At 30km / 18 miles

GPS:-32.907722, 151.664657

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

One breakfast Non contractual photo

Our accommodation(s)

Featuring contemporary design and a functional layout, guest rooms at ibis budget Newcastle offer the ideal option for visitors travelling on a budget. This affordable Newcastle hotel features a range of guest room configurations, with accommodation optio ns available for up to two or three guests. Each room at the hotel features everything needed for a peaceful stay and a comfortable night's sleep, including air conditioning, linen and towels, a modern ensuite, opening windows, a TV and an alarm clock.

Our guest reviews for
ibis budget Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

2,303 reviews

TripAdvisor Rating 3.0/5

232 reviews

Cramped

Customer review rating 1.5/5

Darcy Couples - 12/01/2022 Confirmed reviews ALL

Very small room for two people and the bathroom was uncomfortably small and dated. The receptionist was very pleasant and accommodating.

Customer review rating 2.0/5

Anonymous Families - 09/01/2022 Confirmed reviews ALL

For the 3 night I was there, my room was never serviced. even though I left the ( service my room sign) outside every morning nothing was done. I had to ask for towels and toilet paper one evening. I asked why my room was not serviced and was told that in the morning they was 1 cleaner. He/she was busy hence my room was not cleaned. For someone who had kids I expected my room to be serviced regularly. Fresh towels, empty bins, clean bath etc. Need to improve on that.

Good stay

Customer review rating 4.5/5

Myrna K. Business - 04/01/2022 Confirmed reviews ALL

Comfortable room

Very good and clean BED plus Aircon nice.

Customer review rating 4.0/5

Judelancaster Families - 27/12/2021 Confirmed reviews ALL

Cassie the receptionist was very accomodating and very nice. She answered all of our question well. Our stay/sleep was very nice. Your room is very average but the bed and sheet were nice and clean, just as how we like it. Visiting family and a place to sleep with aircon plus a shower is all what we were looking for which serves the purpose. Also your place is quiet and we sleep very well for two nights. Parking for free is a great add on. Thanks so much and will recommend it to family. Merry Christmas 2021 was very nice & memorable.

Dear Jude, We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Newcastle Bianca K

Great location and easy to book

Customer review rating 5.0/5

Pedr Business - 22/12/2021 Confirmed reviews ALL

Great service from Ibis as usual, one of many of my stays for work and always happy to help.

Dear PEDR D., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Newcastle Bianca K

Very good

Customer review rating 4.0/5

Anonymous Business - 08/12/2021 Confirmed reviews ALL

great stay - staff are all great! Room 246 had no towel hooks near the mirror, no seat and no cover on the exhaust fan, TV connection dropped out a few times.

Dear Grant, We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Newcastle Bianca K

Pre Stay was Very Stressful. But Hotel is Basic But comfortable. Staff were exceptional

Customer review rating 3.0/5

Alan Families - 07/12/2021 Confirmed reviews ALL

Had Booking issues. Created Booking with No Guarantee as it was not required. On Day of Check in I went online to Add CC guarantee. When Adding Guarantee the Website then Cancelled my Bookings. I called the Hotel and Phone just went straight to Voice Mail. Calling Accor Reservations both on Local Number and 1300 number rang 3 times then Hung Up. After 8am Someone answered Who told me booking cancelled by system due No Guarantee presented. That was what I was adding. Res Office offered me another Hotel at Almost 3 x the amount. Was not impressed travelling with 3 kids and No where to stay. Approx 11am I received a call from Cassie from the Hotel directly who was amazing. She was able to resolved the Booking issue and sorted everything out for us. On Arrival Everything was Sorted. The Service standard offered by Cassie was equivalent of what I would expect of staff in Sofitel and MGallery Brands True 5 Star Service. The Property itself was basic and comfortable enough for somewhere just to sleep for a night. Check out the reception was closed. However Signposted Hours showed it should be open. Still awaiting Invoices to be sent

Return visit

Customer review rating 4.5/5

Mark H. Couples - 02/12/2021 Confirmed reviews ALL

Good price, comfortable and adequate

Dear Mark, Thank you for choosing to stay at Ibis budget Newcastle. We appreciate your kind review and support. We look forward welcoming you back! Take care & stay safe Kind regards Ibis budget Newcastle Bianca K

Not Charged Correctly

TripAdvisor rating 3.0/5

millieg1 02/12/2021 TripAdvisor review

I had my booking sheet with me but was still charged incorrectly I now need to follow up .I could not book to stay using Accor points and had to call to do it and I still had a problem with billing and being overcharged desk. I was grateful for the disabled park at the front door as it was raining and was glad there was a ground floor room for me as there is no lift

Hi Millieg1, Thank you for choosing to stay at Ibis budget Newcastle. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you may please email the hotel on H3493-FO@accor.com to discuss this further that would be fantastic. We look forward to hearing from you & welcoming you back to Ibis budget Newcastle in the near future. Kind regards Ibis budget Newcastle Bianca K
Customer review rating 3.0/5

Melinda G. Solo - 28/11/2021 Confirmed reviews ALL

I could not book online to use my points as the system would not let me. The person helping was polite but I had to remind her a few times that I was using points (the reason I called and didn't just book on line). I also was told I had to pay for internet in my room - this is part of my membership I thought??? I arrived in the rain and was glad the one disabled car space was available and that I had managed to be on the ground floor. The staff were polite during my stay but the customer service was not available that is present at other Accor hotels.

enjoyable

Customer review rating 4.0/5

Darre Solo - 26/11/2021 Confirmed reviews ALL

pleasant, although no tea cofeee is room

Dear DARREN FOWLER, We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Newcastle Bianca K

well located and great service

Customer review rating 4.5/5

Graham A. Families - 18/11/2021 Confirmed reviews ALL

It was a pleasure to arrive with such a friendly welcome and the service my father and I received was above and beyond.

Dear Mr A., Thank you for your kind review and support. We look forward welcoming you back to Ibis budget Newcastle. Take care & Stay safe. Kind regards Ibis budget Newcastle Bianca K

Great location and awesome stay

Customer review rating 5.0/5

Hspz Solo - 12/11/2021 Confirmed reviews ALL

Check in was easy Staff were awesome would definitely go back

Dear Mr W., We very much appreciate your comments & support regarding your stay at the ibis budget Newcastle. We look forward welcoming you back in the near future. Sincerely, Ibis budget Newcastle Bianca K

Good stay

Customer review rating 5.0/5

Anonymous Couples - 11/11/2021 Confirmed reviews ALL

Short stay to rest and freshen up

Dear Mr. R., We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Newcastle Bianca K

Will Be Returning

Customer review rating 5.0/5

L A. Business - 08/11/2021 Confirmed reviews ALL

Great budget accommodation. Staff are friendly and very helpful. Needed accommodation for the day, as I was working nights and they have on two occasions been able to assist with unusual check in and check out times. Thank you. Will be returning again.

Dear Lachlan, Thank you for your kind review and for your support. We look forward to welcoming you back to Newcastle in the near future. Take care & stay safe. Kind regards Ibis budget Newcastle Bianca K

Satisfactory stay

Customer review rating 4.0/5

Muhammed R. Solo - 07/11/2021 Confirmed reviews ALL

i stayed at the Ibis budget for work purpose and found it to be well priced and well located for my requirements. It was also a clean premises

Dear Muhammed, We very much appreciate your comments regarding your stay at the ibis budget Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcoming you back to Ibis budget Newcastle. Sincerely, Bianca K Hotel assistant Manager

Good stay

Customer review rating 5.0/5

Michelle Business - 07/11/2021 Confirmed reviews ALL

Staff were very helpful and friendly. Bed was comfy and room was clean

Dear Michelle, We very much appreciate your comments regarding your stay at the ibis budget Newcastle. We look forward to welcoming you back to Ibis budget Newcastle in the near future. Kind regards Bianca K Hotel assistant Manager

Room review

TripAdvisor rating 5.0/5

deepavisw Business - 06/08/2021 TripAdvisor review

The check in during Covid times was very efficient and safe. Room was neat and the reception staff were very friendly and helpful. Overall very comfortable stay at a convenient location and good value for money!

Hi Deepavisw, Thank you for your kind review & support. We look forward welcoming you back to Ibis budget Newcastle in the near future. Kind regards Ibis budget Newcastle Bianca K

Overpowering chemicals

TripAdvisor rating 1.0/5

NorthStar43149917680 Business - 03/07/2020 TripAdvisor review

I completely understand that cleaning is paramount but the over use of Glen 20 is overpowering. It is used everywhere in the hotel to the point I could not breath. I was unable to stay there. The next hotel I was able to go to was $40 more than this one.Not happy. Please remember that toxic chemicals can caused to major allergic reactions - I am lucky I did not end up in hospital. Unfortunately, I will not be staying here for the foreseeable future.

If you really need somewhere to stay

TripAdvisor rating 3.0/5

956mellanies 12/02/2020 TripAdvisor review

The check in process was seamless and the general facilities were worn and old. The ATM was busted and the car park was overly full. Our room reminded me of a tiny ship cabin, but it was clean. There were knobs missing of the bathroom door which made complying with their steam issues a challenge. But our bed was comfy - bring your own pillows and face washer though!

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