great stay - staff are all great! Room 246 had no towel hooks near the mirror, no seat and no cover on the exhaust fan, TV connection dropped out a few times.

Had Booking issues. Created Booking with No Guarantee as it was not required. On Day of Check in I went online to Add CC guarantee. When Adding Guarantee the Website then Cancelled my Bookings. I called the Hotel and Phone just went straight to Voice Mail. Calling Accor Reservations both on Local Number and 1300 number rang 3 times then Hung Up. After 8am Someone answered Who told me booking cancelled by system due No Guarantee presented. That was what I was adding. Res Office offered me another Hotel at Almost 3 x the amount. Was not impressed travelling with 3 kids and No where to stay. Approx 11am I received a call from Cassie from the Hotel directly who was amazing. She was able to resolved the Booking issue and sorted everything out for us. On Arrival Everything was Sorted. The Service standard offered by Cassie was equivalent of what I would expect of staff in Sofitel and MGallery Brands True 5 Star Service. The Property itself was basic and comfortable enough for somewhere just to sleep for a night. Check out the reception was closed. However Signposted Hours showed it should be open. Still awaiting Invoices to be sent

Good price, comfortable and adequate

I had my booking sheet with me but was still charged incorrectly I now need to follow up .I could not book to stay using Accor points and had to call to do it and I still had a problem with billing and being overcharged desk. I was grateful for the disabled park at the front door as it was raining and was glad there was a ground floor room for me as there is no lift

I could not book online to use my points as the system would not let me. The person helping was polite but I had to remind her a few times that I was using points (the reason I called and didn't just book on line). I also was told I had to pay for internet in my room - this is part of my membership I thought??? I arrived in the rain and was glad the one disabled car space was available and that I had managed to be on the ground floor. The staff were polite during my stay but the customer service was not available that is present at other Accor hotels.

pleasant, although no tea cofeee is room

It was a pleasure to arrive with such a friendly welcome and the service my father and I received was above and beyond.

Check in was easy Staff were awesome would definitely go back

Short stay to rest and freshen up

Great budget accommodation. Staff are friendly and very helpful. Needed accommodation for the day, as I was working nights and they have on two occasions been able to assist with unusual check in and check out times. Thank you. Will be returning again.

i stayed at the Ibis budget for work purpose and found it to be well priced and well located for my requirements. It was also a clean premises

Staff were very helpful and friendly. Bed was comfy and room was clean

The check in during Covid times was very efficient and safe. Room was neat and the reception staff were very friendly and helpful. Overall very comfortable stay at a convenient location and good value for money!

I completely understand that cleaning is paramount but the over use of Glen 20 is overpowering. It is used everywhere in the hotel to the point I could not breath. I was unable to stay there. The next hotel I was able to go to was $40 more than this one.Not happy. Please remember that toxic chemicals can caused to major allergic reactions - I am lucky I did not end up in hospital. Unfortunately, I will not be staying here for the foreseeable future.

The check in process was seamless and the general facilities were worn and old. The ATM was busted and the car park was overly full. Our room reminded me of a tiny ship cabin, but it was clean. There were knobs missing of the bathroom door which made complying with their steam issues a challenge. But our bed was comfy - bring your own pillows and face washer though!