Hotel - ibis budget Newcastle
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Newcastle

3.0/5 221 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Paying WIFI access available in public areas (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Free outdoor parking on site
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditionned

Catering

  • Breakfast
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine
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Hotel location

Our rooms

Featuring contemporary design and a functional layout, guest rooms at ibis budget Newcastle offer the ideal option for visitors travelling on a budget. This affordable Newcastle hotel features a range of guest room configurations, with accommodation options available for up to two or three guests. Each room at the hotel features everything needed for a peaceful stay and a comfortable night's sleep, including air conditioning, linen and towels, a modern ensuite, opening windows, a TV and an alarm clock.

  • 79 rooms
    • WIFI in your room
    • Microwave in room
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings
3.9/5 ALL Rating 2,127 reviews

Our guest reviews for
ibis budget Newcastle

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 221 reviews
S C. Families - 17/02/2020 Confirmed reviews ALL
« Clean sheets, cramped, organisation a little sloppy »

Hi, our room was clean, and bed comfortable thank you. A few things stood out though that should be improved: - dark carpet in hallway was very dirty and no attempt to remedy this was made during our overnight stay (felt nasty) - breakfast was fine, but buffet wasn't set up fully - girl made us a coffee but didn't wipe the milk frother afterwards and heated the entire large jug of milk for one cup (this didn't inspire confidence as felt very sloppy (she was friendly though, just need to improve professionalism)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, Thank you for your review. We always appreciate feedback both positive and negative. The carpet we are aware of the permanent staining and are in the process of replacing. I am sorry to hear about your experience with the barista in the morning. I will speak to the staff and ensure they are conducting themselves appropriately with the current training. Kindest Regards, Rachael Kolmajer General Manager

Natalie T. Business - 17/02/2020 Confirmed reviews ALL
« Easy to find, close to shops. »

Great service. Room was serviced every day. Very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, Thanks for the great review! We always appreciate hearing our guest feedback to assist with improvements. We look forward to seeing you again next time. Kindest Regards, Rachael Kolmajer General Manager

Melynda W. Families - 16/02/2020 Confirmed reviews ALL
« Great staff, great location , great price and cleaner than most of the five stars i have stayed in . »

I dont do reviews i dont want to waste my time but for this place i will make an exception . I cant say enough about how good this place is . Fantastic super friendly staff nothing was too much for them and even though the place was at full capacity, great location little shopping center 2 min drive or 10 min walk , you can heat up stuff in the down stairs microwave , you can get a fresh breakfast if you need it . It is cleaner than most five stars i have stayed in ( and i like very clean) , and obviously the price is great. Have stayed there before and will stay there again. The only little thing they could improve is being able to make reservations over the phone . I did the first time a 2019 but could not get hold of them day after day for 2020. They dont seem to pick up . Goes straight to answering machine and they dont ring back. Had to do via internet . They need to answer the phone . But in saying that im planning a trip again in 1 month and I will stay there again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melynda, Thank you so much for taking the time to write such a fantastic review! Nothing makes me happier than to hear the customer service offered by my staff during your stay. I do apologise you couldn't get through on the phonelines as we have been experiencing some outages due to a broken telstra cable. I hope your next experience is smoother! Kindest Regards, Rachael Kolmajer General Manager

James Solo - 16/02/2020 Confirmed reviews ALL
« Good location »

The hotel had a good location for my purposes, being on a road I’m mostly familiar with. The price was good for being just an overnight stay as well.

Guy N. Business - 12/02/2020 Confirmed reviews ALL
« Disappointing »

When booking 4 months earlier, I asked for a quiet room inward facing of the carpark as I was attending a conference and needed a good night sleep. I also repeated this requirement the day of check-in via a phone call. After arriving at around 11pm as my flights were delayed, what I got, was a room facing on the outer of the hotel overlooking on of the side streets where street noise entered the room. On entering the room, the light over the sink had blown and the toilet seat hinge was broken which meant the seat moved and you see where the toilet hadn't been cleaned properly in the spot where the seat had previously been fastened, which would make anyone looking at it nearly physically sick. On reporting this to Reception early on the Saturday morning, Staff didn't seem that concerned and stated that as it was the weekend, these items may not be able to get fixed, which I thought this explanation was unexceptionable. On my return to the room after 9pm on Saturday night, i found the room had been served and repairs to the light and toilet had been made. However, the room must had been served/cleaned before the repairs had been made and there was grit on the toilet/shower floor area and throughout the floor in the room area as you could feel it when walking bare foot. I mentioned this on the Sunday morning. When entering the room approx 3pm on the Sunday afternoon, the floor were wet. It looked like someone had mopped the floors with a very wet mop but didn't dry mop the room. It took a number of hours before the floors dried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guy, I do apologise that this was your experience within the hotel. I have looked into the booking and found that you were placed in the only room we have that is furthest way from the highway, granted it is facing the side street that overlooks the residentual area behind us. I do apologise if there was street noise from this area the particular night you stayed, however, this tends to be the quietest room we have on the property most evenings. I am aware of the lights and toilet seat in the room as when reported to the receptionist she called myself before 8am and I taught her how to install a toilet seat as well as ensured we had the correct light fixtures on site. As we had our plumber on site we asked him to do a full service in your ensuite to ensure there were no other issues to arise during your stay. We have spoken to the contractor for leaving behind grit in your room as when we pay them for a service we expect them to not leave anything behind. I do apologise that your recent stay did not live up to expectations, and we hope that all future stays we are able to serve you better. Kindest Regards, Rachael Kolmajer General Manager

12/02/2020 TripAdvisor review
« If you really need somewhere to stay »

The check in process was seamless and the general facilities were worn and old. The ATM was busted and the car park was overly full. Our room reminded me of a tiny ship cabin, but it was clean. There were knobs missing of the bathroom door which made complying with their steam issues a challenge. But our bed was comfy - bring your own pillows and face washer though!

Anonymous Couples - 11/02/2020 Confirmed reviews ALL
« Well located. »

Ibis Newcastle (Wallsend) was... okay.... but the woman at the counter saw how many bags me and my partner and still gave us a room at the very top floor on the far end of the hall... saw us struggling up the stairs with said bags (They were all very large and had multiple bags) and didn’t offer any sort of help only forced a smile and asked us to step aside so she could go do something else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, I do apologise for your recent experience at the Ibis Budget Newcastle and it definitely doesn't reflect the type of service that I am enlisting my staff to provide. We do upgrade our rooms and move them around pending availability to assist where we can when making bookings. We have disability access rooms on the ground floor that are able to be booked direct with the hotel and automatically provide them to those who require when available. I am sorry that these were booked your night of stay and that my staff weren't able to assist with your luggage. I have spoken to them about the little extra mile things we can do. Kindest Regards, Rachael

Katie Solo - 10/02/2020 Confirmed reviews ALL

Friendly greeting and service on arrival and throughout my stay. A rain water leak in my room used 2 bath towels to contain, which I did inform front desk staff know about on both mornings I was there.

Damien B. Families - 08/02/2020 Confirmed reviews ALL
« easy »

easy to book. friendly, helpful staff. clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, Thanks for the great review! It was lovely to meet you and we look forward to seeing you again in the future. Kindest Regards, Rachael

Byron H. Solo - 05/02/2020 Confirmed reviews ALL
« more than adequate »

more than adequate accommodation. Clean, good air con, well located, comfy bed, good hot water, decent towels and the continental type breakfast was fine. Only negatives would be the big step up into the bathroom and the water splashing out of the shower.

05/02/2020 TripAdvisor review
« Another Stay »

As always, it ticked all of our boxes for a convenient, good value place to stay in Newcastle. Bed comfortable, room clean, although a bit tired in a couple of areas. The shampoo and conditioner were a nice addition

Mc Couples - 04/02/2020 Confirmed reviews ALL
« Good stay »

Was only there for a night and it was just what you needed for a night. The room was spacious. There was a private bathroom, aircon and a bed. Would stay again.

Anonymous Couples - 01/02/2020 Confirmed reviews ALL
« Much road noise »

Great bathroom, not the module experienced on other stays

Anonymous Friends - 26/01/2020 Confirmed reviews ALL
« Well located. Good stay. »

Bedding always comfortable and clean. Staff pleasant. Find the floors in and out of rooms dirty. Wish there was a shower curtain to keep the floor dry.

Pdanks Business - 25/01/2020 Confirmed reviews ALL
« Fast Checkin, polite staff »

Quick overnight stay as working in area, room was nice and cool on a very hot day.

John A. Couples - 21/01/2020 Confirmed reviews ALL
« Happy stay »

good bed good shower very good selection of tv channels would prefer air-con to be a little warmer,but that's possibly just me. would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thanks for the review! We appreciate your comments about your stay with us. Should you stay again let us know and we can assist with the airconditioning! Kindest Regards, Rachael

Samantha Families - 20/01/2020 Confirmed reviews ALL
« Great stay comfy nice and cool »

Was easy hassle free comfy neat tidy cool little room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Thanks for the comments about your stay! I am passing your positive feedback onto the team. We look forward to seeing you again. Kindest Regards, Rachael Kolmajer General Manager

Coleen P. Families - 19/01/2020 Confirmed reviews ALL

Very pleasant, quiet location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coleen, Thanks for the amazing review! I have passed on your commentary to the team. We always appreciate feedback and look forward to your next stay! Kindest Regards, Rachael Kolmajer General Manager

Anonymous Couples - 17/01/2020 Confirmed reviews ALL
« Decent budget hotel with terrible breakfast buffet »

Overall around what I expected of a budget hotel. However I was dissatisfied with the breakfast option and would not consider it in the future. Coffee machine that we weren't allowed to use (had to ask the receptionist to make us coffee, which was so unusual for me!). Old and soggy bread and croissant. And very limited choice of jam and honey which wasn't even available on our second day. And did I mention they ran out of cutlery? The best part was the bowl labeled fruit salad which was nothing but pear in syrup, the one that normally comes in a can.

Walter C. Couples - 16/01/2020 Confirmed reviews ALL
« Not Good »

When i did an online booking i didn't realize i was booking into a prison cell size room with an airplane toilet stuck in 1 corner, A BED YOU HIT YOUR HEAD WHEN SITTING UP, NO DECENT CHAIR TO SIT ON AND A WINDOW THAT DIDN'T LOCK PROPERLY ALLOWING LARGE TRAFFIC NOISE IN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, Thank you for review. I apologise that your stay didn't live up to your expectations. Here at the ibis Budget Newcastle we offer your basic amentities including a bed, tea and coffee facilities, television, airconditioning and private bathroom. Onsite we have a laundry for washing, drying and ironing and provide a stool in the room. We are more than happy to cater for additional requests including providing additional chairs from our breakfast are and variations to the room type booked by guests subject to availability. We are aware the size of the bathroom doesn't cater for everyones needs and are endeavouring to have this rectified during the next refurbishment. This is a Formula One style hotel and we look to provide clean and basic facilities for prices starting at just $69. Kindest Regards, Rachael Kolmajer General Manager

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