Hotel Mercure Secession Wien 4 stars

This time we were very disappointed from the receptionist name Omar Ayud. He didn’t know several important things, such as how to count the points. He asked for the help only we have requested. Additionally, we don’t think that the phrase “what’s your problem “ is acceptable

Location of hotel is perfect - close to city center, close to central metro station... Naschmarkt and lot of cozy restaurants is just around the corner. Breakfast is fantastic - lot of cold snacks to choose from, tasty coffee and fruits. Room is clean and spacious. We had all beds ready as we arrived, bathrobes were provided quickly and on first request. Special thanks to Natalia - reception manager, who told us a lot about the city and nearby locations. The only little flaw is hotel bar - only lager beer :( and only very simple snacks - cheese/meat place would be very handy ;)

The hotel is well connected to the transport network and is a very good central spot for sightseeing. On the whole I would say the hotel is quite dated but was clean and friendly.

A very comfortable and good-located hotel. The room was equipped with helpful stuff (e.g. coffee machine, tea and furniture). The temperature in the room was optimal. The staff was very friendly. The check-in and check-out were very quick.

When I arrived late at night at the reception I really needed help as I had lost my wallet with identity card and everything. The clerk was so nice and helpful - many, many thanks!

Enjoyed my stay there. Despite the rooms being old, they were maintained extremely well. The staff were very welcoming and helpful throughout our stay.

Very nice that the bath has floor heating - like at home.

Second time at the hotel .Great location , right in the middle of the cultural life in Vienna .Spacious room , clean and comfortable .Enjoyable breakfast .Nice and helpful staff .

I love to come back to this hotel. Staff is very friendly, helpful, they do their best to make your stay comfortable. Very fast, precise, always at your disposal. Also the restaurant is very good, despite it is only breakfast, but great choice of fresh fruits and everyone can find his taste

We are deeply satisfied with our stay in Mercure Secession Hotel. We have big room with large comfortable bed plus an addition l single bed for my son. Bathroom and toilet facilities are good with nice toiletries, minibar and coffee and tea making facility which all we need. Walking distance to Museum Quarter up to the main Shopping District. We would like to thank the hotel staff for giving the effort to surprise my husband for the Birthday treat. He loves the wine and welcome cookies on the table. Thank you so much!

Hotel is conveniently located but this is the only good thing I can say about it. I faced surprisingly rude behavior from its staff side. I wanted to print out my boarding pass but their printer did not work. I approached reception and asked them to help me but receptionist Omar responded that it was not their business. He talked to me in disrespectful and rude manner that last time I met in the Soviet Union many years ago. Even my Platinum membership status at this chain did not protect me.

Really enjoyed the central location of the hotel, the room is slightly dated but fair value for money. For the bathroom, when taking a shower you had to watch not to flood it....

I love Mercure hotels and expected to be very happy. Some things were great and some things were quite bad. I expected and believe I paid for a room with beds for 4 people. Instead I had two beds and two pull out sofas. This was not at all how the room was advertised. I also expected sleeping areas separate from the kitchen living room area. The information I was provided about the room says separate sleeping areas. I don't think I received the rooms I paid for - MANY months in advance. Also the rooms themselves were quite dark and in desperate need of painting. There were very few dishes or utensils in the kitchen. The closets were empty. Most of the staff were very very nice notably the woman who was the night manager, I am so sorry I did not ask her name (dark hair). The breakfast service was outstanding. The breakfast room was charming and the food delicious. The hotel location is very convenient.

All was very good but not perfect. The major complaint is very thin walls - I can hear everything from rooms around - even when people are just talking

Arrived late at night to be checked in quickly and efficiently and provided with all the information we needed. Room was perfect for us - the bathroom was excellent! - it just felt slightly dated and was far too warm for me but these did not spoil our enjoyment. The hotel was walking distance to food markets, the opera & main shopping streets, the museum quarter, Christmas markets and a tube station - perfect location.