Hotel - Pullman Dubai Creek City Centre Residences
Pullman Hotel Pullman Hotel

Pullman Dubai Creek City Centre Residences Hotel

4.5/5 700 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Our rooms

  • 130 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings
4.6/5 ALL Rating 2,002 reviews

Our guest reviews for
Pullman Dubai Creek City Centre Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 700 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mudassar A. Business - 27/11/2019 Confirmed reviews ALL
« Good »

It was good attitude of the front desk officer was good break fas was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for sharing your feedback following your stay at Pullman Dubai Creek City Centre. It is only with your feedback that we are able to create exceptional memories for our guests. We are thrilled to read that you had a pleasant stays with us. It is rewarding to receive positive feedback from our valued guests. Your kind comments are very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. Looking forward to welcoming you back soon. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

B. M. E. Solo - 26/11/2019 Confirmed reviews ALL
« Mrs Maria E. B. »

A pleasant experience during my recent staying in Pullman. Excellent welcome from the reception, promptitude and quick action of all staff in response to my demands. A nice residence with provision of accessories required to fulfill my needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding your recent experience at the Pullman Dubai City Centre Residences. The most important reward for each one of us is to read that we succeeded in making your visit to Dubai, a comfortable and extraordinary "souvenir" for you. I am very glad to learn that not only or location, our amenities, but most of all our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which certainly maintain their motivation to provide an exceptional experience. We would be more than happy to welcome you back again very soon. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Barry Couples - 26/11/2019 Confirmed reviews ALL
« Nice apartment that provided everything we needed. »

All staff very polite and helpful. Apartment well-appointed and clean. Better tea / coffee/ milk would be good for weary travellers. TV programme selection awkward to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre Residences and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Pullman spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Fahad H. Families - 25/11/2019 Confirmed reviews ALL
« Great Family Stay »

Everything was perfect during my stay with family including all services and products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for reviewing your recent stay at the Pullman Dubai Creek City Centre Residences. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Hajia 1. Solo - 23/11/2019 Confirmed reviews ALL
« very comfortable »

it was a good experience quite convenient location was happy to have picked it Staff were really friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Pullman Dubai Creek City Centre Residences. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being attached to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate “Heartists” efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Pullman Dubai Creek City Centre will be as pleasant as the previous one. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Mohammed A. Friends - 17/11/2019 Confirmed reviews ALL
« Exceptional »

Impeccably clean rooms and very polite and courteous staff who were always happy to be of any assistance like (Zahid, Hamid and Mousa) Cannot think of anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre Residences and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Pullman spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Hassam O. Business - 15/11/2019 Confirmed reviews ALL

Everything was perfect, besides at the shower tub, it is closed by a glass, when you bath, a lot of water comes out and the flooring wet, that was the only inconvenience I have seen. I stayed twice this year in both apartments I faced same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Creek City Centre Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Asim A. Business - 14/11/2019 Confirmed reviews ALL
« Mr »

Overall ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your experience following your stay at Pullman Dubai Creek City Centre. Your feedback is particularly important in helping us to achieve our goal of guest satisfaction. We are delighted to know that you had a wonderful stay with us. It is satisfying to receive positive feedback from our valued guests. Your generous comments are very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. We hope to welcoming you back again in the not too distant future. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Couples - 12/11/2019 TripAdvisor review
« Front Office »

Thanks alot to the fornt office staff are so helpful and so kind and always make the guests feel comfortable and always smile and proactively ask if I need anything. Thank you so much zahad and Viky for all support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your positive comments following your recent stay at the Pullman Dubai Creek City Centre Residences. We could not be happier to read about your experience. It is our pleasure to see that you enjoyed everything our residence has to offer, especially as you were already familiar with our brand. I will share each and everyone of your words with our "Heartists" especially to Zahid and Vicky and I can assure you that they will be just as glad to see that their service met your expectations. We look forward to welcoming you back again soon. Kind Regards, Nishan Silva Cluster General Manager

Antony V. Couples - 11/11/2019 Confirmed reviews ALL
« Brilliant »

Stay was Brilliant. Room service was great. Staffs were really friendly and approachable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your fantastic review following your recent stay at Pullman Dubai Creek City Centre Residences. Pleased to know you found the property to be conveniently clean and comfortable without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Anonymous Business - 10/11/2019 Confirmed reviews ALL
« very comfortable apartment »

Very friendly staff. Well furnished apartment. Could improve number and range of glasses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for reviewing your recent stay at the Pullman Dubai Creek City Centre Residences. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Varaporn S. K. Families - 07/11/2019 Confirmed reviews ALL
« Car Valet »

We rented a car for our whole trip at the airport. We drove to the hotel at around 18.00 PM on the day that we checked in, 1st of November. The reception called us up to the room and told us that the valet man saw a scratch on our car. We was surprised as it was brand new car. We checked on the agreement with the rental company, by the time we got the car and sign the agreement, there was no scratch on that part. We were convinced by the hotel staff that it might be when we parked the car somewhere else but we were positive that it happened when the valet man drove our car. The driver doesn’t admit it at first, so we need to call the manager in charge and look at the CCTV camera and yes, the car was hit by the valet driver right in front of the hotel and was recorded in CCTV camera. We wasted so much time on that issue and remember it was our first day there and we were so tired on our 6 our flights. We trusted the hotel, to solve all the problem for us. We told them to make sure they deal with rental car company not to charge us at any amount, we told them very clearly. We was there for 4 nights, we keep on asking for an update. The hotel staff told us to hand the envelope to the rental car company when we return the car. And they told us that one of the representative went to the car rental company and dealt with it. Told us not to worry, just give the envelope and return the car, and we definitely would not be charge for this scratch. The envelope consist of the police report ( the driver went there and report to the police that he did it, but he insists we didn’t at first until we look at the CCTV camera which wasted all of us so much time almost the whole night). On the day we return the car, we handed in the envelope which the hotel has given to us and we were charged 3,150 AED on that scratched. We called the hotel and they put me through another line connecting to somebody who we believed was in charge. They told us that they’re coming to the airport but we have a flight to catch to we could do anything much at that time. We couldn’t wait for somebody that we also didn’t know whether they’ll actually come or not. They’ve lied to us before, so we haven’t trusted them coming. We paid the fine and left to the departure gate for check in. After almost an hour, the representative came and we realized that those people were not the hotel representative but the valet company. We doesn’t have so much time to discuss as we have the flight to catch and we couldn’t risk missing the flight. The valet representative agreed to pay the whole amount as per the receipt to us but by bank transfer. We doesn’t have time to discuss to we exchange WhatsApp and agreed that we send the bank account and every required documents to him and the next day he will send it to us. After we came back and reach our country, we couldn’t contact that guy again. We called the hotel, we got to speak to the front office manager, Mr. Pashu, he promised he will call us and email to us as well to keep us update but we haven’t receive any call or any email by now. I believed that Pullman have an outsource company doing the valet work. But since we’re the hotel guest and it’s the hotel responsibility to solve the problem for us. Not throwing us around and let us deal with the valet company by ourself as the valet company is working on behalf of the hotel. And we have given the hotel the whole time we have in Dubai as this happened on the first day we arrived, and remember one thing, this is our family vacation and you all have ruined it. The problem is not solved so please do it properly this time. Eagerly await for your respond.

Family - 07/11/2019 TripAdvisor review
« Probably the last time I have stayed in this hotel »

For the past 5-6 years, if not more we have been staying in this hotel while in Dubai, since the quality/cost ratio was the best for us, considering size of rooms and extremely convenient location next to one of the best malls in Dubai. Nice swimming pool, good breakfast. But the last time a few days ago it was a disaster. First of all, we have arrived after 3 pm and our room was not ready. They proposed to give us sharing two appartments, instead of one two bedroom, and one of the appartment had so strong smell of smoke, one can not stay there. So finally next day they changed one apartment, but it become so inconvenient to run between those two rooms, and finally, since my son left earlier, we landed with one bedroom apartment instead of booked and paid two bedroom! No apologies from staff, even on check out. Considering all front office managers know me, since only this year I have stayed there at least 5 times. So I AM EXTREMELY DISAPPOINTED.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, we would like to thank you for your consistent loyalty to Accor and to Pullman Dubai Creek City Centre in particular. You have been one of our loyal guests and it has been a sheer pleasure serving you. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with sincerity. We are grateful for your highlights of our premium location being connected to City Centre Deira Mall as well as the good breakfast and nice swimming pool. We sincerely apologize for the inconvenience you had upon arrival. Our passionate 'Heartists' do their best effort to ensure that rooms are maintained in high quality condition to provide comfort and relaxation to all our guests. We seriously took your comments though we were a bit surprised about your remarks of not receiving any apologies from us. We hope that this incident has not marred your strong relationship with us and we hope that you will give us another opportunity to reverse the less than satisfactory experience in our residences. Kindly contact us directly at h2022-qm@accor.com for your future reservation. Thank you. Kind Regards, Nishan Silva Cluster General Manager

Khalid L. Business - 04/11/2019 Confirmed reviews ALL
« It was not as before »

This time there were no FRUIT BASKET and CHOCOLATES as a welcome , on complaining , just got the chocolates. Breakfast at the Hotel , main dishes are disappointing. Very less choices in the break fast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Creek City Centre Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we have taken your comments seriously to improve the overall guest experience of our residences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Shoaib B. Families - 01/11/2019 Confirmed reviews ALL
« Comfortable Stay at the Pullman Residence »

I recently stayed at the Pullman Residences for three nights. To cater for my family I booked 2 two bedroomed apartments . The check in was smooth and efficient . Our apartments were very comfortable and spacious and the rooms and kitchenette had all the amenities necessary for our stay. I was also taken by surprise at the pre selected grocery list available if guests required to stock up for their stay. I however found the prices a bit high compared to he local supermarket. We were happy that each room had it's own tv as it suited my large family and their diverse needs on entertainment. I was disappointed I could not watch my favourite football team play as the channels available did not broadcast the game. There were certain aspects of the stay I didnt particularly like for example the skirtings in the bedroom near the doors had dust visible and it often aggravated my sinuses. The lounge suite needs replacement as when u sit on it you tend to slide towards the middle. Also on one occasion I found the tumblers in my bathroom were not cleaned. Apart from this the staff were great and courteous the food was good and my overall stay great. The pullman residences is a great place to live at and I will consider this property again when travelling with the entire family. Thank you Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Creek City Centre Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

بدر ا. B. A. Solo - 28/10/2019 Confirmed reviews ALL
« Captain of Kuwait airways »

Very friendly and helpful staff Nice and clean rooms Location is very good With Best Of Luck

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your fantastic feedback following your stay in Pullman Dubai Creek City Center. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very passionate and courteous "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and helpful are given to us. Thank you again for sharing your experience. We hope your next visit to Pullman Dubai Creek City Centre will be as pleasant as the previous one. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Couples - 28/10/2019 TripAdvisor review
« Excellent! »

Very good location only 2 stations from airport near the metro station supermarket and shopping mall. Nice hotel with clean and comfortable, friendly and polite staffs. Large room with reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your experience following your stay at Pullman Dubai Creek City Centre Residences. Your feedback is particularly important in helping us to achieve our goal of guest satisfaction. We are delighted to know that you had a wonderful stay with us. It is satisfying to receive positive feedback from our valued guests. Your generous comments are very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. We hope to welcoming you back again in the not too distant future. Kind Regards, Nishan Silva Cluster General Manager

Neil Couples - 22/10/2019 Confirmed reviews ALL
« Fantastic experience »

We were very happy with accomodation. Staff were most helpful. Reception Anodp, Mazhar and Bullep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for sharing your heartfelt feedback following your stay at Pullman Dubai Creek City Centre. Moreover, we are thankful for your consistent loyalty to AccorHotels. Our number one goal is to make sure all of our guests have a unique and pleasant experience. It means a lot to us that you felt so warmly treated and welcomed by our passionate Heartists. They will be honoured to learn that they have succeeded to give the best experience in our hotel. We are so glad that you enjoyed our location and that your time in Dubai was great and amazing. We look forward to welcoming you again. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

E. Business - 21/10/2019 Confirmed reviews ALL
« Nice room with good services »

The residence's staff was helpful and room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Creek City Centre Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Ashley Solo - 19/10/2019 Confirmed reviews ALL
« Miss »

Waiter and rooms are all great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your experience following your stay at Pullman Dubai Creek City Centre Residences. Your feedback is particularly important in helping us to achieve our goal of guest satisfaction. We are delighted to know that you had a wonderful stay with us. It is satisfying to receive positive feedback from our valued guests. Your generous comments are very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. We hope to welcoming you back again in the not too distant future. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

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