Mercure Sao Paulo Moema 4 stars

Customer review rating 4.4/5 4,484 reviews

ALLSAFE approved hotel

Mercure Sao Paulo Moema
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+ 19 Services

Hotel extras

  • 15-minute drive to Sao Paulo - Congonhas Airport

  • No charge for children aged 07 or under staying with their parents

  • Enjoy a São Paulo hotel with pool and relax at Nakamura SPA

  • Superior apartments have a balcony

  • 21-minute drive to Imigrantes Highway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Moema

Avenida Lavandisca, 365
Moema
04515010 são paulo
brazil

Tel: +551150532899

Fax: (+55)11/50532900

Check-in from 14h00

Check out up to 12h00

  • MERCURE SP MOEMA :  Lilás Mercure Moema

  • Mercure Moema Subway : 

  • By plane

    GUARULHOS AIPORT At 40km / 24.86 miles

  • By train

    Santa Cruz At 4km / 2.49 miles

GPS :-23.601313, -46.665951

Congress centre

  • AUDITORIO DO IBIRAPUERA 4.0 km / 2.49 mi
  • Expo Anhembi 15.0 km / 9.32 mi
  • Expo Center Norte 12.0 km / 7.46 mi
  • Expo Imigrantes 10.0 km / 6.21 mi

Hotel services

LE JADYS

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 67 rooms
    • One room for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • No non-smoking room
    • 16 floors
  • Languages spoken at the hotel
    • Portuguese
    • English
    • Spanish
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
Access to property
  • Renovo Park Additional charge
    • On site
    • Private
    • Valet parking
Well-being
  • Swimming pool
    • Outside
    • On site
  • ACADEMIA MERCURE MOEMA
    • On site
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

With 2 air-conditioned meeting rooms, Wi-Fi access and capacity to accommodate from 10 to 60 people. The spaces are structured to offer optional restaurant services and equipment, making it the ideal venue for small meetings and training sessions.

Room descriptions and layouts

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Audio and video equipment

  • WIFI access

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

Our guest reviews for
Mercure Sao Paulo Moema

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,484 reviews

TripAdvisor Rating 4.0/5

645 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Old and dirty

Customer review rating 1.0/5

Thiago S. Families - 14/10/2021 Confirmed reviews ALL

Terrible experience. Room is super old, badly maintained and dirty. Mold in the bathroom walls, wardrobes not cleaned made clothes dirty, headboard losing pieces of the fabric of so old.

Good stay, excellent location

Customer review rating 4.0/5

Anonymous Solo - 07/10/2021 Confirmed reviews ALL

It was good: clean apartment, good services, good staff

Low maintenance

Customer review rating 2.5/5

Paula L. Families - 27/09/2021 Confirmed reviews ALL

The location is excellent. Unfortunately the apartment wasn't very clean, the staff left the door opened and the bed frame is in bits..my baby had lots of plastic on her head every morning. The bed is confortable and the shower is good. We were dissapointed with no kitchen accessory for a flat...no plates, cups and kettle.

Dear John Francis L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador de Recepção Mercure SP Moema

Good package

Customer review rating 3.5/5

Guilherme R. Families - 09/09/2021 Confirmed reviews ALL

Good lodging, very good staff! Room floor cleanliness needs a review... Overall, it's a good place to stay for business or family trip!

Dear Guilherme R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Botelho Gerente Geral Mercure SP Moema

Poorly mantained

Customer review rating 1.5/5

Mayra Business - 12/08/2021 Confirmed reviews ALL

We booked the hotel for our first 3 days in SP so my husband would be able to work online while we got internet installed in our airbnb apartment. However, there was no Wi-fi and it took Mercure nearly 3 days to get the internet fixed. Additional: sink in the bathroom was leaking, no cleaning service everyday

Dear Mayra B., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Moema Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Damasceno Coordenador de Recepção Mercure SP Moema

Perfect, i love everthing. In september i come back, for a new course in Moema Fit. Thank you for your job!

Customer review rating 5.0/5

Virginia C. S. Solo - 29/06/2021 Confirmed reviews ALL

My room is beautfull, excelent in space and the bad is perfect for my spine, because i do course for anatomy function, and she hurt so much after course and the bad relax her! Thank you so much, see you in septmber.

walking distance to the areas I wished to visit

Customer review rating 4.5/5

C K. Business - 22/06/2021 Confirmed reviews ALL

It was good, however the garbage pick up and new towels did not happen. I stayed 3 nights.

Dear Carlos k., We very much appreciate your comments regarding your stay at the Mercure São Paulo Moema Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Botelho Gerente Geral Mercure SP Moema

WELL LOCATED, EXCELENT STAFF, CLEAN, FAST CHECK IN, BIG ROOMS

Customer review rating 4.5/5

Marcelo C. Couples - 15/06/2021 Confirmed reviews ALL

WELL LOCATED, EXCELENT STAFF, CLEAN, FAST CHECK IN, BIG ROOMS

Great Hotel

Customer review rating 5.0/5

Anonymous Couples - 12/03/2021 Confirmed reviews ALL

Very accommodating , we loved it here

Dear Mrs. Chantel, What a joy to receive your evaluation =) Rest assured our team will be very happy to share your evaluation. We work daily focused on your satisfaction and well-being. That is why receiving your evaluation gives us the certainty that we are on the right path! We look forward to welcoming you to the next opportunity. Francini Carrião Mercure SP Moema

Amazing Stay

Customer review rating 5.0/5

Christon D. G. Couples - 11/03/2021 Confirmed reviews ALL

First off I’d love thank all the staff for treating me and my girlfriend like family. From the moment we walked in we felt safe & at home. Breakfast/Lunch/Dinner A1!

Dear Mr Christon, What a joy to receive your evaluation =) Rest assured our team will be very happy to share your evaluation especially with Michael. We look forward to welcoming you to the next opportunity. Francini Carrião Mercure SP Moema

Fell as at home

TripAdvisor rating 5.0/5

23henriquec Business - 14/02/2021 TripAdvisor review

You can stay in this hotel that is close to everything you may need. Good restaurants, safe, easy access and a comfortable bed and spacious room. I always choose this hotel to stay when I am in Sao Paulo

Hi Mr Henrique, It was with joy that we received your evaluation =) We will not fail to share your comment with the entire team that works hard on your satisfaction and well being. We remain at your disposal and look forward to welcoming you! Francini Carrião Mercure SP Moema

Dentro das Expectativas

Customer review rating 4.0/5

Anonymous Business - 30/01/2021 Confirmed reviews ALL

Tranquila.

Prezado Sr Johnny, Agradecemos muito que tenha nos avaliado. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Lamentamos sobre a TV. Fique certo de que nossa equipe responsável será alertada a verificar a sintonia das TV´s do quarto do qual o senhor se hospedou. Seguimos a sua disposição e esperamos acolhê-lo em breve. Abs, Francini Carrião Mercure SP Moema

GREAT HOTEL

TripAdvisor rating 5.0/5

304sidneib Business - 24/06/2019 TripAdvisor review

I'm so glad about this hotel and their time. All services are excellent and fabulous, their neighborhood is lovely, breakfast is incredible, This hotel is located near a fantastic park called Ibirapuera. It's a fantastic place.

Dear 304sidneib, What a pleasure to receive your evaluation =) We will not fail to share your comment with our team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We hope to see you soon. Francini Carrião Mercure SP Moema

Nice hotel in São Paulo

TripAdvisor rating 5.0/5

georgejamil Couples - 27/03/2019 TripAdvisor review

Good service, excellent location. Close to the Congonhas Airport, several Malls, restaurants, in a safe, residential area with nice access to main avenues, commercial centers, leisure and good options for São Paulo stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Camila Nadal Rossitto

Great Hotel

TripAdvisor rating 5.0/5

304sidneib Business - 10/03/2019 TripAdvisor review

Everything was incredible! I loved that hotel and people work there! I had a great reception! The neighborhood is fantastic, there are great restaurants, cafes, and bakeries. There is the biggest park called Parque do Ibirapuera to the hotel, amazing place.

Dear Sr., It was a plesure to received your evaluation =) We will not stop sharing your comment with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

Good room, bad TV, improve breakfast

TripAdvisor rating 4.0/5

Scenic58415972284 Business - 31/12/2018 TripAdvisor review

Well recepctionated, good rooms, TV doesn t work well, hotel needs to improve breakfast, located at excellent neighborhood. Near metro station. Parking is not for free. In general, is a good choice. I would go back, sure

Dear Scenic58415972284 We were pleased to receive your review :) We will not fail to share your comment with the entire team. Sorry about the TV and our responsible staff has already been warned about this. We are at your disposal and we hope to see you soon. Happy 2019! Abs, Francini Carrião Mercure Moema

Great location

TripAdvisor rating 4.0/5

ASpiller Business - 10/11/2018 TripAdvisor review

Hotel staff was great. Location is a plus - close to the Congonhas Airport, US Consulate, etc. Down side was the shower water pressure very low and breakfast that was only average. A remodeling would be appreciated. I reccomend staying in this hotel, pros are higher than

Dear ASpiller, Thanks for your review, and we'll share your feedback with the entire team. Sorry for the shower, be sure our staff will be alerted to this situation. With regard to breakfast, we will be more attentive with our menu. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure SP Moema

We loved the location, quietly, safety and neighborhood

TripAdvisor rating 4.0/5

Nandio D Couples - 01/12/2017 TripAdvisor review

The prime location of the hotel at affordable price made our trip so much enjoyable. We could walk around and find nice places to visit and get a taxi/uber whenever we wanted to go further. There are fancy restaurants and bars almost everywhere. Staff at the restaurant were always friendly and trying their best to enrich our experience even though we were always late for breakfast and they ended up cleaning the tables with us eating which was a bit rude. The room was conveniently cleaned when we were out

Dear Nandio, Thank you for taking the time to review your stay at Mercure Moema. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. We were very sorry for the situation at breakfast and apologize. Make sure that the team will be alerted. In the hope of welcoming you again, please accept our best regards. Francini Carrião Mercure Moema

Good Location

TripAdvisor rating 3.0/5

Marcelo1965 Business - 26/06/2017 TripAdvisor review

Near to a restaurants are, very good location for business. There is a shopping mall not so far, around 15 minutes walking or 5 minutes by car. The price is a little high, but the service is average. Quiet area for a good sleeping time.

Dear Mr. Marcelo, Thank you for taking the time to review your stay at Mercure Moema. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Elaine Thomé General Manager Vacation Specials

Staff

TripAdvisor rating 4.0/5

PedroBrum Friends getaway - 26/04/2017 TripAdvisor review

Staff / Location As usual the hotel staff are always friendly and looking to solve the problem in a short time. The location of the hotel allows you to make trips using public transport and in general the place is very pleasant to stay even with the noise of the planes due to be airplane route.

Dear Mr. Brum, Thank you for taking the time to review your stay at Mercure Moema. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Francini Carrião Front Desk Leader Mercure SP Moema

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