ibis Brussels Waterloo

ibis Brussels Waterloo 3 stars

Customer review rating (ALL Rating) 4.3/5 489 reviews

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Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belgium

  • STIB:  365 A CARREFOUR

  • TEC:  W-BRAINE L AL CARREFOUR

  • By plane

    BRUSSELS SOUTH CHARLEROI AIRPORT At 47.3km / 29.39 miles

  • By plane

    BRUXELLES NATIONAL At 25.3km / 15.72 miles

  • By car

    RING EST/SORTIE 26 MONT ST JEAN At 3km / 1.86 miles

  • By car

    RING EST/SORTIE 27 LASNE/WATERLO At 0.5km / 0.31 miles

  • By car

    RING EST/SORTIE 28 ARGENTEUIL At 2km / 1.24 miles

  • By train

    BRAINE L'ALLEUD At 10km / 6.21 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 20km / 12.43 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

GPS:50.711135, 4.398651

Exhibition centre

  • HEYSEL/BRUXELLES 30 km / 18.64 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

LA TRATTORIA

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our Ibis restaurants, ready to welcome you 7 days a week, 365 days a year, every night open at least 7 p.m. to 10:30 p.m.

Our accommodation(s)

Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  489 reviews

TripAdvisor Rating  3.5/5  521 reviews

Perfect Stay

Customer review rating 5.0/5

Paul Couples - Confirmed reviews ALL

As always perfect accommodation

Dear Paul, Thank you for such a positive review of your stay with us. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. It would be our pleasure to have you return for another memorable experience! Best wishes, Dimitrio Virone, General Manager

The Waterloo Ibis was very central seeing as I did not have a car.

Customer review rating 4.0/5

Michèle V. K. Solo - Confirmed reviews ALL

I checked in on-line before my arrival at the hotel which saved time and made it easier upon arrival. Unfortunately, I did not get a room off the main road as I had requested. Staff at the reception were all helpful and friendly. Would be useful if in each guest room there would be a card on the table indicating the hotel password to enter the internet.

Dear Michele, Thank you very much for your review. We are delighted to hear that you appreciated our central location and appreciate your kind words about our team's excellent service. We do, however, regret that your stay wasn't entirely satisfying. We are sorry our usual high standards were not met and this will be addressed with our housekeeping team. We regret that you did not inform us at the time of your concerns so that we may have taken immediate action. Nonetheless, we have taken note of all your comments for consideration. We hope we may have the chance to welcome you back in the future. Kindest regards, Dimitrio Virone, General Manager

Disappointed

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Took over an hour for us all to book in. Our room was not cleaned when we got back first evening only for a knock at door around 7 ish when I was trying to get changed and was given new towels. I asked for more soap for shower it was replaced but then did not work when having a shower. Second day came back from day out room not done left to go out just after 7 pm but when we returned at 9.30 pm the room had been done. I feel rooms being cleaned at 7 pm is not satisfactory. Not a good selection for breakfast for the price. Nobody liked the sausages bacon or egg. No bread to toast on first morning. No fresh fruit like strawberries pineapple melon etc.

Dear Stephen, Thank you for taking the time to share your review. We regret that your recent stay did not meet your expectations and are sorry for the issues with your room. We will be sure to address this feedback with our team members to ensure that your concerns are dealt with. Please also accept our apologies for any extra waiting time during check-in; this can occasionally occur during peak times when we are fully booked. We are always open to suggestions for improvements and have taken note of your comments. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dimitrio Virone, General Manager

Nice stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Always agreeable to stay at Ibis Waterloo. Staff very helpful, always ready to satisfy your demands.

Hi Emmy, Thanks for reviewing your recent stay. We are thrilled that you had a pleasant experience with us. Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. Thank you once again. We look forward to welcoming you back. Best wishes, Dimitrio Virone, General Manager

So so

Customer review rating 3.5/5

Katerina Families - Confirmed reviews ALL

Location good Food - no review, not ordered Room - a small one in comparison with others at the same price, clean. Staff - has problems to use their computer system of booking or the computer system has problems : a room was booked and paid with the prolongation until 5 o'clock of the departure day, no info in system; the staff was shown the copy of the booking and agreed ; on the departure day the staff tries to demand your departure already at 12, a huge discussion, booking printed copies shown, they smile and go away... Very low professionalism, no wish to come to the hotel again.

Dear Kateryna, Thank you for taking the time to share this review of your stay. We are sorry that your stay with us did not match your expectations. We take our guests' feedback very seriously, this helps us to maintain or indeed improve our service standards where necessary. We will be addressing your comments with our housekeeping and reception teams and offer you our sincere apologies for any inconvenience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Unfortunately, we do not have more information about your booking at present but will be investigating what may have occurred. We hope that we may have the opportunity to welcome you back in the future. Best regards, Dimitrio Virone, General Manager

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Other web-users rate our hotel

  • 176 reviews 9/10 Location
  • 379 reviews 6.2/10 Room
  • 337 reviews 9/10 Service
  • 10 reviews 8.6/10 WiFi
  • 226 reviews 5.5/10 Comfort
  • 176 reviews 6.9/10 Cleanliness
  • 162 reviews 7.3/10 Breakfast
  • 41 reviews 4.4/10 Amenities

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