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ibis Brussels Waterloo Hotel 3 stars

Customer review rating 4.2/5 3,294 reviews

ALLSAFE approved hotel

ibis Brussels Waterloo
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+ 15 Services

Hotel extras

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 waterloo
belgium

Tel: +3223510030

Fax: (+32)2/3510131

Check-in from 15h00

Check out up to 12h00

  • STIB :  365 A CARREFOUR

  • TEC :  W-BRAINE L AL CARREFOUR

  • By plane

    BRUSSELS SOUTH CHARLEROI AIRPORT At 47.3km / 29.39 miles

  • By plane

    BRUXELLES NATIONAL At 25.3km / 15.72 miles

  • By car

    RING EST/SORTIE 26 MONT ST JEAN At 3km / 1.86 miles

  • By car

    RING EST/SORTIE 27 LASNE/WATERLO At 0.5km / 0.31 miles

  • By car

    RING EST/SORTIE 28 ARGENTEUIL At 2km / 1.24 miles

  • By train

    BRAINE L'ALLEUD At 10km / 6.21 miles

  • By train

    BRUXELLES MIDI BRUSSEL ZU At 20km / 12.43 miles

  • By train

    WATERLOO At 1.5km / 0.93 miles

GPS :50.711135, 4.398651

Exhibition centre

  • HEYSEL/BRUXELLES 30.0 km / 18.64 mi

Hotel services

LA TRATTORIA

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our Ibis restaurants, ready to welcome you 7 days a week, 365 days a year, every night open at least 7 p.m. to 10:30 p.m.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • No room for people with reduced mobility
    • 20 family rooms
    • 6 connecting rooms
    • 100 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking hotel
    • On site
  • Parking privé
    • On site

Our accommodation(s)

Ibis Brussels Waterloo hotel rooms are welcoming and comfortable. The hotel has rooms for two, three or even four people. All rooms are equipped with a functional bathroom and free Internet access.

Our guest reviews for
ibis Brussels Waterloo

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,294 reviews

TripAdvisor Rating 3.5/5

515 reviews

Customer review rating 4.0/5

Anonymous Solo - 20/10/2021 Confirmed reviews ALL

Efficient, professional staff members. The food was excellent.

noisy room, poor ventilation and smelly bathroom

Customer review rating 1.5/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

- in the bathroom there was a sewer like smell, I think because the tubes had not been used for a long time. - the water pressure in the tap was very low, during the night I drank from the tap and now I believe that this has made me sick. - the ventilation in the room was very poor, while maxed out, it was still unable to keep the room temperature down at a decent temperature to sleep - luckily the window could open, but because my room was right on a rather busy street this has been extremely noisy. The bed was good, but nonetheless it has been a bad night.

Dear Guest, Thank you for taking the time to share your review. It is great to know that you appreciated the comfort of our beds. We are however sorry to hear of the issues with your room and regret that you did not make us aware of these during your stay. Our team would have been so happy to find an immediate solution to ensure your stay is as comfortable as possible. Please know that our tap water is safe for drinking and we hope that you feel better soon. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Dimitrio Virone, General Manager

Good stay - Room Upgraded

Customer review rating 5.0/5

Patrice B. Solo - 30/09/2021 Confirmed reviews ALL

Nice experience - Room Stay

Very good stay. Well located for town centre and Waterloo battlefield

Customer review rating 4.5/5

Mike A. Solo - 07/09/2021 Confirmed reviews ALL

Duty Manager over the weekend was really helpful in trying to find a pharmacy which provided a COVID test before my return to UK. He put together a good list.

Dear Mike, Thank you for this great review. We are pleased you enjoyed staying at our hotel and that our location was ideal for your visit to Waterloo. We are glad we could help make things a little easier for you. We look forward to seeing you again in the future. Kind regards, Dimitrio Virone, General Manager

Good stay

Customer review rating 4.5/5

Cesar Families - 04/12/2020 Confirmed reviews ALL

Comfortable for an overnight stay

Excellent Stay

Customer review rating 5.0/5

Anonymous Couples - 15/10/2020 Confirmed reviews ALL

As always excellent, and all staff members very helpful

Customer review rating 1.0/5

Koffi E. A. Couples - 26/09/2020 Confirmed reviews ALL

When there to rest , while I was sleeping,I got wake up by noises . They are working in the hotel. I left the hotel , I didn’t spend the night. I’m so disappointed.

Dear Koffi Eloi, Thank you for the time taken to share your review. We are sorry that your stay didn't meet your expectations but regret you didn't inform us at the time so that we could have found an appropriate solution. We hope you will consider giving us the opportunity to welcome you again. Kind regards, Michael Meunier, General Manager
Customer review rating 4.0/5

Mike K. Families - 17/09/2020 Confirmed reviews ALL

staff outstanding; only comment would be to make sure ppl know that when we are getting nuts from the bar that they will be charged to the room

Dear Mike, Thank you for your review. Thank you for your kind comments about our dedicated who work hard to ensure that we deliver the best service and always meet your expectations. No extra charges can be put on a room unless confirmed and signed for by our guests, we can only apologise for any misunderstanding or confusion and offer you our sincere apologies. We would love to welcome you again in the future. With kind regards, Michael Meunier, General Manager

clean rooms

Customer review rating 5.0/5

Birgit Business - 11/09/2020 Confirmed reviews ALL

very clean rooms freshly renovated , crisp looking Friendly staff and excellent regulations at the cov 19 matters

Great stay as always.

Customer review rating 4.5/5

Anonymous Business - 11/08/2020 Confirmed reviews ALL

I did not stay this time but had booked places for my team. They reported to me throughout the week that everything was great, no complaints at all.

Good for us for visiting friends nearby. Good service.

Customer review rating 4.5/5

Nick Families - 27/07/2020 Confirmed reviews ALL

Friendly staff, comfortable rooms.

Recent Sray

Customer review rating 4.5/5

Kevin N. Families - 12/03/2020 Confirmed reviews ALL

The online booking service was simple and efficient. The hotel staff were extremely helpful and friendly. The room was clean but need a little maintenance with skirting lose. My only negative comment is not really associated with the hotel itself but we asked reception to book taxi for us on two occasions, which was to our satisfaction. The only problem is the fare paid was double through the hotel than the return trip.

Dear Kevin, Thank you for sharing a review of your stay with us. Our hotel aims to provide high quality service and a memorable experience to our every guest, so it is rewarding for our team to receive your positive feedback. We are currently carrying out works to ensure that our facilities are up to date and will be taking your comments regarding your room into account. We are sorry to hear of the experience which you had regarding the taxi rates. While we are always prepared to go above and beyond for our guests, these rates are unfortunately beyond the control of our hotel. We hope to have the pleasure of welcoming you again. Best regards, Michael Meunier, General Manager

Familiar

Customer review rating 5.0/5

Joan Friends - 09/03/2020 Confirmed reviews ALL

Good experience, as anticipated based on previous visits. Thanks for placing me in a 300-level room, as an injured foot would have made stairs difficult. I looked for the daily news pages (offered in several languages on previous visits) but I suppose it is now expected that everyone reads this on their phone?

Dear Joan, Thanks for your kind review. It is a pleasure to welcome back returning guests and thank you for your loyalty. We are glad we were able to make your stay just a bit more comfortable and hope that you have now fully recovered. As you rightly assume, due to reduced demand due to technology we no longer have newspapers and apologise for any inconvenience. We hope to welcome you back on a future visit. Best wishes, Michael Meunier, General Manager

Consistent service and quality

Customer review rating 5.0/5

Ian H. Business - 04/03/2020 Confirmed reviews ALL

Being a regular visitor it always nice to be greeted with a personal welcome by the staff and makes the experience that bit better. I continue to receive the same great service and the standards of quality i come to expect are always maintained.

Dear Ian, Thanks for your positive feedback. We are always thrilled to welcome returning guests, and it is rewarding to know that you received such great service from our team members once again. We hope that you will have the opportunity to return for another memorable experience. Kind regards, Michael Meunier, General Manager

Not. Enjoyable

Customer review rating 2.0/5

Bart Couples - 28/02/2020 Confirmed reviews ALL

Parking limited space , long wall around to reception in driving rain. Room allocated was in poor decorative order On ground floor with a container right outside.

Dear Bart, Thank you for taking time to leave a review. We are sorry that your recent stay at our hotel didn't meet your expectations. We have taken good note of your comments and will be reviewing them for future improvements. We hope we will have the opportunity to welcome you back. All the best, Michael Meunier, General Manager

Convenient accommodation near to Waterloo battle site

TripAdvisor rating 4.0/5

AlastairPink Family - 02/08/2019 TripAdvisor review

The hotel is modern with ample free parking. The rooms are comfortable and the restaurant serves good evening meals and a good buffet breakfast, including hot food and cook it yoyreld waffles, Good value.

Dear Alastair, It was a pleasure to receive your kind appraisal of your stay with us at Ibis Brussels Waterloo. We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to know you enjoyed our dining and breakfast offer. All of the team hope to see you in the very near future. Many thanks, Michael Meunier, General Manager

Always a perfect welcome

TripAdvisor rating 5.0/5

Y C Couples - 23/07/2019 TripAdvisor review

Everytime we stay at Ibis Waterloo (BE) we are well welcomed. The team is always there to help and to serv us whatever we ask. They always do all they can do to satisfy us and to make us feel at home. Thanks to the team of this hotel.

Dear Guest, Thanks for sharing this excellent review. We are delighted to hear that you received such fantastic service from our team and I will be sure to share your feedback with them as it will make their day to learn that their efforts are appreciated by our guests. We very much hope to welcome you back on another occasion. Kind regards, Michael Meunier, General Manager

Nice location, well kept

TripAdvisor rating 3.0/5

Meghana B Family - 05/06/2019 TripAdvisor review

The hotel is pretty close to Waterloo town with ample parking space and tiny restaurants around. Downside, its pretty far from Brussels city and cannot commute easily by train or public transport. Also, the room we were in was on top floor, kind of attic and had no good ventilation. We sometimes felt suffocating as there were no normal windows to open!

Nice and clean

TripAdvisor rating 5.0/5

Scenic56001887971 Business - 18/11/2018 TripAdvisor review

a nice and clean hotel with very friendly helpful staff, good breakfastit is situated quite central and loads of free parking spacegood shower, extra towels and pillowseven extra blankets can be obtained

Dear Guest, Thank you for sharing such positive opinions about your time at Ibis Brussels Waterloo Hotel. It was a pleasure to have you. The team and I are so happy we could make your stay so great. We would like to thank you for all your detailed comments, which are not only rewarding for us as a hotel but we are sure will be very useful for our future guests. All of the team hope to see you again in the future. Best regards, Hicham Benali, General Manager

Restaurant

TripAdvisor rating 5.0/5

Guide541048 Couples - 18/10/2018 TripAdvisor review

The Trattoria Pizzeria, which serves the hotel, and is directly connected to it, although independent, is shamefully abysmal, the food is actually very good, but the service is not. The staff are either incompetent or contemptuous. The staff at the hotel were openly recommending other restaurants to their guests and admitting that they were aware of problems. If they cannot get an order right when there are only a couple of diners in there then they should not be running a business. The reaction to the problem was total disregard, and in our experience, this is not the first time. We will not use it again.

Dear Guest, Thank you for reviewing your time at our hotel. We aim to provide comfortable rooms and amenities for the convenience of our guests, and it is rewarding to hear that you were pleased in this regard. However, we regret that your dining experience was not as great as it usually is. Although the restaurant is actually independent to the hotel, we will pass on your comments. We take our customers’ concerns seriously and we are grateful that you brought this matter to our attention. We certainly hope to welcome you back in the future. Best regards, Hicham Benali, Manager

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