ibis Brussels Waterloo

Dear Paul, Thank you for such a positive review of your stay with us. We are delighted you had a pleasant experience at our hotel. Positive feedback from our guests inspires our team members to continue making every effort to uphold the high standards we set ourselves; your satisfaction is always our top priority. It would be our pleasure to have you return for another memorable experience! Best wishes, Dimitrio Virone, General Manager

Dear Michele, Thank you very much for your review. We are delighted to hear that you appreciated our central location and appreciate your kind words about our team's excellent service. We do, however, regret that your stay wasn't entirely satisfying. We are sorry our usual high standards were not met and this will be addressed with our housekeeping team. We regret that you did not inform us at the time of your concerns so that we may have taken immediate action. Nonetheless, we have taken note of all your comments for consideration. We hope we may have the chance to welcome you back in the future. Kindest regards, Dimitrio Virone, General Manager

Dear Stephen, Thank you for taking the time to share your review. We regret that your recent stay did not meet your expectations and are sorry for the issues with your room. We will be sure to address this feedback with our team members to ensure that your concerns are dealt with. Please also accept our apologies for any extra waiting time during check-in; this can occasionally occur during peak times when we are fully booked. We are always open to suggestions for improvements and have taken note of your comments. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dimitrio Virone, General Manager

Hi Emmy, Thanks for reviewing your recent stay. We are thrilled that you had a pleasant experience with us. Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. Thank you once again. We look forward to welcoming you back. Best wishes, Dimitrio Virone, General Manager

Dear Kateryna, Thank you for taking the time to share this review of your stay. We are sorry that your stay with us did not match your expectations. We take our guests' feedback very seriously, this helps us to maintain or indeed improve our service standards where necessary. We will be addressing your comments with our housekeeping and reception teams and offer you our sincere apologies for any inconvenience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Unfortunately, we do not have more information about your booking at present but will be investigating what may have occurred. We hope that we may have the opportunity to welcome you back in the future. Best regards, Dimitrio Virone, General Manager