Novotel Paris Centre Eiffel Tower

Novotel Paris Centre Eiffel Tower 4 stars

Customer review rating (ALL Rating) 3.9/5 2,224 reviews

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Hotel extras

  • By Sothys well being area: massages and treatments

  • Private, secure paid parking

  • Indoor heated pool, fee paying, fitness area and sauna

  • Family rooms, WiFi available

  • 30 meeting rooms, 3,000 m² (32,292 sq. ft.) of flexible space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Paris Centre Eiffel Tower

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. The Hotel Novotel Paris Tour Eiffel will assist you in the preparation, implementation and success of your events. Our experts welcome you to 33,300 (3000 m²) of modular space, including a conference hall which can accommodate 600 people.

Room descriptions and layouts

36 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

All of our 215 to 753-sq.ft. rooms come with a flat-screen TV, free WIFI, tea and coffee tray, safe, and minibar. Discover our family rooms perfectly designed for your trips together. Enjoy stunning views of Paris with our Superior rooms located on the upper floors. Indulge and opt for ultimate well-being with one of our suites equipped with the greatest in comfort!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,224 reviews

TripAdvisor Rating  3.5/5  6,008 reviews

Good central location

Customer review rating 3.0/5

Lm Friends - Confirmed reviews ALL

Arranged a stay for 2 nights but online availability showed only 1 night available. Emailed the hotel, and with no response, I made the second reservation via a different travel agency. A week later I receive a response to my email saying that there was availability. So frustrating. Prior to arrival, we checked in online, so expected a quick process of key handover upon arrival. The reception desk was very busy, and there were queues, so decided to leave our bags in luggage store, and come back later. We were given a disabled room on floor 22 which was quite spacious, with a wet room. Tea and coffee facilities are provided but no milk. We asked at reception for milk and extra tea bags, and were given the milk and toothpaste/toothbrush. No extra tea bags. Due to the booking of the second night, we had to check out and check in again in the morning for the second booking. The breakfast queue was horrendous at 9 in the morning. Either go early or go later especially on a Sunday. Food selection was ok. Drinks at the bar were limited, and when you order a pint you get 3/4 of a pint. There were not enough staff anywhere in the hotel, reception, bar or restaurant, hence long queues. The cleaning staff knock on your door at 8.30 to clean your room, so make sure if you want a lay in, you put do not disturb sign on the door. Upon leaving the hotel, we asked for them to book a taxi. There is only limited taxis that they can book, so if they have already used them, they can’t book anymore. You need to use Uber. There is a Starbucks coffee machine in the foyer, but you need to pay for it. Hotel is in a great location for the Eiffel Tower and shops.

Dreadful hotel, stop somewhere else!

TripAdvisor rating 1.0/5

Stephen M Families - TripAdvisor review

Dreadful hotel with dreadful service, very unfriendly welcome at reception and we were told nothing about the facilities like breakfast, the pool etc. There was no information in the room which had a very odd layout with a separate toilet without a sink and there were tiny paper cups and no mugs or glasses. Very dirty corridors with carpets in need of a good clean and long waits for the lifts. When my wife complained to reception the guy just said thank you! Bar staff clueless and kept disappearing leaving bar unattended . Lady who served us didn’t appear to know anything or have had any training and had to keep disappearing to ask a colleague for help. Forget about any early swims before breakfast, the pool doesn’t open til 9.00 and you have to book a slot in advance and they only allow 10 people at a time. Give this place a miss and stop at another hotel!

Ratio quality/price is not so good

Customer review rating 3.0/5

Juan L. Business - Confirmed reviews ALL

- Room is OK - Quality of the breakfast has decreased a lot compared with other stays some time ago - Fitness and swimming pool use previous 10€ payment. Should be free of charge for guests. - I made the check in using hotel web page but I waited 20 min for the room key at reception. What is then the advantage to use inthernet?

Alright, check-in/check-out is badly engineered

Customer review rating 3.5/5

Mv Business - Confirmed reviews ALL

Check-in and check out process is below average. People are queueing, the multiple desks are understaffed, staff is usually undertrained. The area is with low ceiling, and gives a bad vibe. Given the number of rooms, the standing of the hotel, the international clientele, it's a real bottleneck and it's fairly regular to see customers getting nervous there.

not professional staff

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

waste a lot of time during check in and check out, the guys seems don't familiar with their job, bad cleanliness in the room, with damaged bathroom door, leakage in the toilet, etc.

Dear Haitao S., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Tour Eiffel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donizard BEN SLIMANE Community Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

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Other web-users rate our hotel

  • 1,387 reviews 9.3/10 Location
  • 2,073 reviews 5.2/10 Room
  • 1,636 reviews 6.5/10 Service
  • 17 reviews 9.3/10 WiFi
  • 899 reviews 4.6/10 Comfort
  • 857 reviews 6.1/10 Breakfast
  • 674 reviews 5/10 Cleanliness
  • 523 reviews 4.1/10 Amenities

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