Novotel Mexico City Santa Fe

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Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.6/5 519 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS:19.366697, -99.259129

Congress centre

  • Centro Banamex 8.9 km / 5.53 mi
  • Expo Bancomer 0.5 km / 0.31 mi
  • World Trade Center 9.5 km / 5.9 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365 Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  519 reviews

TripAdvisor Rating  3.5/5  307 reviews

Good Stay

Customer review rating 5.0/5

Jacky R. Business - Confirmed reviews ALL

Friendly staff, convenient location and comfy beds.

Location was ideal for my visit/ business to mexico

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Well received, good service but wanted the full Mexican experience for breakfast. Service here was a bit slow, food was not appetizing

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope to have the opportunity to assist you in the near future. Sincerely, Susana Uribe Flores Gerente General

Much nicer than the Hilton

Customer review rating 5.0/5

David F. Solo - Confirmed reviews ALL

Novotel was excellent. The pool is really nice. They gave me a great room.

Dear David Matthew F., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores Gerente General

Good Stay

Customer review rating 3.5/5

Maria L. Solo - Confirmed reviews ALL

Warmth recievement .

Dear Maria L. A., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

Pool needs a touch up

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Pool needs a touch up. Breakfast far below the lowest expectations

Dear Dietmar, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Susana Uribe Flores Gerente General

Good Value & location for money

TripAdvisor rating 5.0/5

mart1996 Business - TripAdvisor review

The new rooms are nicely designed and comfortable. Location is good,, just in front of a shopping mall with various restaurants. The Covid protocol seems to be stricter that in the nearby Marriott, which is a good thing

Nice business area

Customer review rating 3.5/5

Alfonso Business - Confirmed reviews ALL

Very kind hotel staff, the facilities were good.

Dear Alfonso Antonio S., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

Good stay

Customer review rating 4.5/5

Manuel D. Business - Confirmed reviews ALL

Nice place, nice food, thanks

Dear Juan Manuel D. Vera, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

Excellent Stay

Customer review rating 4.5/5

Gabriel J. Families - Confirmed reviews ALL

Nice place to take a quick relax in the city, the pool is very good

Dear Gabriel Alejandro J. Castuera, We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again." Sincerely, Susana Uribe Flores Gerente General

Comfortable Hotel

Customer review rating 3.5/5

Charlotte J. Families - Confirmed reviews ALL

Novotel Sta fe is a small hotel with good location. The rooms are spacious and clean with renovated bathrooms and comfortable mattresses. The first impression of the hotel however is disappointing. the entry is dark and dull. The hotel lacks in TLC as many small maintenance items which are easily fixable are over looked. For example painted scratches on walls and elevators, deep plants in lobby and restaurant area, very deteriorated flower pots. The pool area was cozy and the pool warm. We enjoyed it a lot.

Dear Charlotte J., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Susana Uribe Flores Gerente General

Great service

Customer review rating 5.0/5

Enrique G. Families - Confirmed reviews ALL

All employees are very respectful. It is a great attention

Dear Enrique G. Valdivia, Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores Gerente General

Friendly Staff

Customer review rating 5.0/5

Matt Business - Confirmed reviews ALL

I had a wonderful stay at Novotel. It was a wonderful location, very clean, and the staff was all very helpful and friendly. Thank you for a great stay!

Dear Matthew Brian M., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores General Manager

1 week stay in Novotel Santafe, Mexico City

TripAdvisor rating 4.0/5

Sumethra TripAdvisor review

We stayed for a week in the property. Our experience from the pick up from the airport, checking in process, stay in the hotel, friendly nature of the staff, accessibility to shops,covid test every thing put together was excellent. Our special mention to the transport manager he was extremely helpful.

A disappointment

TripAdvisor rating 2.0/5

Trail571825 Families - TripAdvisor review

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

Rude Receptionist

TripAdvisor rating 3.0/5

G00d_Experience Couples - TripAdvisor review

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

Dear G00d_Experience, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Front Desk staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Nice rooms, friendly staff.

TripAdvisor rating 4.0/5

Soiz2015 Business - TripAdvisor review

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:)

Dear Soizs2015, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with the robes and slippers and the shower in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

A hotel with absolutely no commitment with my sleep and rest

TripAdvisor rating 2.0/5

Gabriel M Business - TripAdvisor review

The hotel allowed drunk and noisy guests be yelling outside my door at 3 am in the morning. When I complained. They just said, that these drunk persons were coming back from their Christmas celebration like kinda accepting it was an acceptable situation

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Excellent business moment

TripAdvisor rating 4.0/5

Alain G Business - TripAdvisor review

Excellent business trip I had 2 small issues that have been solved in few minutes so perfect! hotel very clean and well situated close my Mexican office breakfast was great rooms are rent and well equiped

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Novohotel June 01

TripAdvisor rating 3.0/5

John C Business - TripAdvisor review

The room minifridge had a lock on it, I don't know why. The room was comfortable, the a/c worked well. However the room was not serviced in the two nights I stayed there. I appreciate the one free bottled water! I paid for breakfast for the two nights I was there only to find out my flight out was too early to have breakfast on my last day. The hotel did not, and did not offer to refund the cost of the breakfast. The did contact and allow me to pay at the hotel for a taxi which was ready at the early hour. I appreciate that.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures with the minifridge and mentioned with our staff about the breakfast refund in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Service issues

TripAdvisor rating 2.0/5

marinagX1963SZ Business - TripAdvisor review

Hello, Since Monday 20th I am waiting for a copy of the invoice for me to present my finance team. I had to leave the hotel, it took forever to get the invoice, as soon as I left I called the reception desk and reminded I needed a copy of the invoice on my email. I was told I would receive it on my email... nothing... by Wednesday I sent an email to the hotel requesting the invoice and explaining what I am writing here.. nothing so far. During the stay service was complicated... too long to check in... we requested early check in but had to wait until 3 pm to get a room after 9:30h flight... we were told a voucher was not needed and we could pay extras when checking out, I order dinner in the room and got a call saying U had to go down to open a voucher... I was trying to have dinner... lack of common sense to wait for the customer to at least have dinner and then push for payment... ridiculous... I used to use the hotel years ago and out company changed us to the Marriott on the side of the property in Santa Fe... we plan to go back to the competitor

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

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