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Novotel Monterrey Valle Hotel 4 stars

Customer review rating 4.3/5 11,657 reviews

ALLSAFE approved hotel

Novotel Monterrey Valle
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+ 25 Services

Hotel extras

  • Free WiFi throughout the hotel

  • 20 minutes from the airport

  • Restaurant with terrace, serving Mexican and international dishes

  • Fitness center and outdoor swimming pool with solarium and children's area

  • A 10-minute drive from Club Campestre Monterrey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000
Esq Dr Atl. Col. Valle Oriente
San Pedro Garza Garcia
66269 monterrey
mexico

Tel: +528181338133

Check-in from 15h00

Check out up to 13h00

  • By plane

    MONTERREY INTL APT At 25.75km / 16 miles

  • By train

    BUS STATION At 7km / 4.35 miles

GPS :25.647823, -100.328565

Companies

  • 3M 5.0 km / 3.11 mi
  • ABA SEGUROS 1.0 km / 0.62 mi
  • ACCENTURE 1.0 km / 0.62 mi
  • ALCATEL 5.0 km / 3.11 mi
  • ALSTROM 10.0 km / 6.21 mi
  • AMWAY 10.0 km / 6.21 mi
  • ARCA 5.0 km / 3.11 mi
  • AXA 1.0 km / 0.62 mi
  • BANAMEX 5.0 km / 3.11 mi
  • BANK OF AMERICA 1.0 km / 0.62 mi
  • BAT 5.0 km / 3.11 mi
  • BAYER 5.0 km / 3.11 mi
  • BP MEXICO 5.0 km / 3.11 mi
  • CAT 10.0 km / 6.0 mi
  • CEMEX 5.0 km / 3.0 mi
  • CERAMASPEED 10.0 km / 6.21 mi
  • COCA COLA COMPANY 5.0 km / 3.11 mi
  • DELOITTE 1.0 km / 0.62 mi
  • DENSO 10.0 km / 6.21 mi
  • EMC 5.0 km / 3.11 mi
  • ERICSSON 5.0 km / 3.11 mi
  • ERNST & YOUNG 1.0 km / 0.62 mi
  • FEMSA 5.0 km / 3.11 mi
  • FIAT 1.0 km / 0.62 mi
  • FINSA 5.0 km / 3.11 mi
  • FIRA 1.0 km / 0.0 mi
  • FIRST NATIONAL BANK 5.0 km / 3.11 mi
  • GENERAL ELECTRIC 10.0 km / 6.21 mi
  • GOHNER 10.0 km / 6.21 mi
  • GRUMA MASECA 1.0 km / 0.62 mi
  • GÜNTER 10.0 km / 6.21 mi
  • HITACHI 5.0 km / 3.11 mi
  • HUAWEI 1.0 km / 0.62 mi
  • ING 1.0 km / 0.62 mi
  • ITESM 5.0 km / 3.11 mi
  • JOHN DEERE 10.0 km / 6.21 mi
  • JOHNSON & JOHNSON 1.0 km / 0.62 mi
  • KPMG 5.0 km / 3.11 mi
  • L'OREAL 1.0 km / 0.62 mi
  • LATIN POWER MUSIC 5.0 km / 3.11 mi
  • MARY KAY 10.0 km / 6.21 mi
  • MASTERLEASE 1.0 km / 0.62 mi
  • MICROSOFT 5.0 km / 3.11 mi
  • MOEN 5.0 km / 3.11 mi
  • MONEX 1.0 km / 0.62 mi
  • MOTOROLA 10.0 km / 6.21 mi
  • MUTSUTECH 10.0 km / 6.21 mi
  • NESTLE 10.0 km / 6.21 mi
  • NOKIA 10.0 km / 6.21 mi
  • OMA 10.0 km / 6.0 mi
  • ORACLE 5.0 km / 3.11 mi
  • PEMEX 10.0 km / 6.21 mi
  • PEPSICO 1.0 km / 0.62 mi
  • PFIZER 10.0 km / 6.21 mi
  • PRICE WATERHOUSE 1.0 km / 0.62 mi
  • PROCTER & GAMBLE 1.0 km / 0.62 mi
  • SABRITAS PEPSICO 1.0 km / 0.62 mi
  • SANYO 10.0 km / 6.21 mi
  • SCHLUMBERGER 10.0 km / 6.21 mi
  • SCHNEIDER 10.0 km / 6.21 mi
  • SEGUROS MONTERREY 5.0 km / 3.11 mi
  • SIEMENS 10.0 km / 6.21 mi
  • SIGMA 1.0 km / 0.62 mi
  • SIKA 10.0 km / 6.21 mi
  • SORIANA 5.0 km / 3.11 mi
  • SYMANTEC 1.0 km / 0.62 mi
  • TELEVISA 5.0 km / 3.11 mi
  • TELMEX 5.0 km / 3.11 mi
  • VALLEY 5.0 km / 3.11 mi
  • VITRO 1.0 km / 0.62 mi
  • WHIRLPOOL 10.0 km / 6.21 mi

Hotel services

365

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available at our restaurant from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 238 rooms
    • 2 rooms for people with reduced mobility
    • 238 family rooms
    • 42 connecting rooms
    • 238 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • CONTAMOS CON ESTACIONAMIENTO. Additional charge
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Novotel Pool Currently unavailable
    • Outside
    • On site
  • Balance at fitness center Currently unavailable
    • On site
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 0 to 3 years
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Screen

  • Lectern

  • Office

  • Podium

  • Day light

  • Airconditioned meeting room

  • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,657 reviews

TripAdvisor Rating 3.5/5

401 reviews

Well located, good stay

Customer review rating 4.0/5

Brenda Families - 24/10/2021 Confirmed reviews ALL

It was all good except for the swimming pool which was dirty. The bathroom in the room was also a bit old and took longer to flush.

Dear Miss. G. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

nice stay

Customer review rating 4.0/5

Jose S. Business - 22/10/2021 Confirmed reviews ALL

Was good just some days the breakfast don´t start 06:30

Estancia agradable

Customer review rating 5.0/5

Luis O. Families - 18/10/2021 Confirmed reviews ALL

Excelente

Estimado Sr. O.. Muchas Gracias por su evaluación y comentario positivo acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia, esperamos pronto recibirle nuevamente. Atentamente, Guy Candusso

well located, good service, poor wifi

Customer review rating 4.5/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

Hotel well located, very good attention and service, rooms are "basic" and wifi is poor.

Great team of employees.

Customer review rating 5.0/5

Felix C. Families - 04/10/2021 Confirmed reviews ALL

Awesome

Customer review rating 2.0/5

Regina Solo - 01/10/2021 Confirmed reviews ALL

The room wasn’t as clean as one would’ve thought and the furniture could be old and dirty.

Super clean

Customer review rating 5.0/5

Mario C. Families - 28/09/2021 Confirmed reviews ALL

Excellent service,well clean rooms and delicious food at restaurant.

Good location

Customer review rating 4.0/5

Mg Friends - 28/09/2021 Confirmed reviews ALL

Overall pleasant stay but did not like the food or service at the restaurant.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Nice Hotel

Customer review rating 4.0/5

Cl Families - 14/09/2021 Confirmed reviews ALL

Nice Hotel, with comfortable beds. The only issue that we had was that when you arrive to the room the air conditioning is off and since the weather outside is so hot, took a lot of time to have a comfortable temperature on the room

Dear Miss Leal Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Guy Candusso

Forgot a personal belonging and could not get it back

Customer review rating 1.0/5

Patricio B. Couples - 13/09/2021 Confirmed reviews ALL

Hi, just two days after leaving Novotel, I found out I’ve forgotten my headphones in one of the room’s drawers. I call reception twice and they told me they didn’t find anything in the room. Too bad these were bulky and pricy headphones.

Fine stay, hidden fees, inconsiderate check in staff

Customer review rating 1.5/5

Sofia Friends - 04/09/2021 Confirmed reviews ALL

I had mentioned that I would be bringing my dog in my initial reservation and received a confirmation that there would be no added fees for that request. When we checked in they added hidden fees for bringing my dog. I mentioned the message I had received and they basically told me I was wrong even though I showed them the receipt of the message. I ended up paying the additional fees and then only after continuing to clarify with them they mentioned they would only defer the fees if he was a support animal, which he is, but only after arguing with them did they even mention the support animal exception (my dog is a support animal). I ended up getting a refund only after arguing my case for 20 minutes and then the front door staff ignored us for the rest of the stay. Super unprofessional check in. The rest of the staff was lovely.

Dear Miss Velasco, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better experience. Sincerely, Guy Candusso

Good location

Customer review rating 1.5/5

Begoña R. Business - 03/09/2021 Confirmed reviews ALL

The person who made my reservation did it wrong I requested late check in but it was changed for an extra day. It’s not the money what matters to me is the fact that you all say something and do something else. The person in the restaurant said my food be ready in 40 minutes and y took close to 2 hours. It really bugged me they didn’t have smoking rooms and that but not least they didn’t clean my room in 2 days Como decimos en España una y no más santo Tomás.

Estimada Srita. Begona Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar segura que haremos todo lo posible para que tenga una excelente experiencia. Atentamente, Guy Candusso

Perfect

Customer review rating 5.0/5

Jay Couples - 28/08/2021 Confirmed reviews ALL

This was my first time in Mexico and I could not have been happier with the room and customer service from all staff. I will definitely be back to this hotel.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Muy agradable

Customer review rating 4.5/5

Edgar Couples - 22/08/2021 Confirmed reviews ALL

Muy agradable y recomendable.

Estimado Sr. O., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Old, poor Cust. Serv. Go somewhere elsee

TripAdvisor rating 1.0/5

guillermoc403 Family - 02/07/2019 TripAdvisor review

The only reason I stayed here is because they are pet friendly, otherwise I will not even look at them. The rooms are old and the room had long hairs from someone else. Check In personnel not very friendly. Waiters at the restaurant seemed not willing to work.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Acceptable, but noisy

TripAdvisor rating 3.0/5

Relax55600654648 Solo travel - 28/01/2019 TripAdvisor review

Staff was good, not great, good. The noise in the halls at late hours and early hours as well as hearing many other rooms was very frustrating. THE SLAMMING DOORS WAS RIDICULOUS. A SHOE POLISHER WAS IN FRONT OF MY DOOR, SO i GOT TO HEAR SHOE POLISHING AT ALL HOURS. Very small odd pillows for the bed. Hard towels (2 bath, 1 hand) There was nothing that stood our. I was weakly greeted, never once a person asked to help with bags or bring a cart. Honestly, for the money, I would stay elsewhere. I would not stay here again. All in all it was acceptable. One of the absolute worst

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

An excellent service

TripAdvisor rating 5.0/5

512lionelm Business - 10/04/2016 TripAdvisor review

Before flying back from Monterrey, I lost my phone in a Taxi in Monterrey. The Novotel team found it back, collected it and sent it to me to Guatemala !! They have been perfect, what a amazing service !!!

We feel so proud when we can help to our guest. Thank you so much for your words and your time writing here.

Nice property in the middle of the action!

TripAdvisor rating 4.0/5

turirose Family - 16/07/2015 TripAdvisor review

Excellent staff, eager to help, walking distance from the nicest shopping mall in town. Great value for my money, I would definitely recommend it and return!! Love having a small refrigerator in room.

Thank you for share us your opinion, we hope to see you soon in your next trip to our city.

Crazy Me, Crazy Monterrey

TripAdvisor rating 3.0/5

Daniel M T Friends getaway - 24/05/2015 TripAdvisor review

first time in Mexico, first time in Monterrey! Unforgettable 5 days with good friends, good food, good drinks, beautiful nature, perfect art, new ideas, industrial heart of Mexico, JUST the place to be

We hope see you soon in our great city Monterrey.

Low service level for this category of price

TripAdvisor rating 3.0/5

lamiaa-mek Business - 05/05/2015 TripAdvisor review

- Elevator defective : Almost every day, the magnetic card to use it was not working. The reception told me I was the only one to complain about that... Totally wrong after discussion with other customers.... - The room service made several times mistakes in my orders. - I ask to extend my reservation, but they forgot to register it. They asked me to leave my room and gave me one with a below level. With apologize, but a commercial gesture have been more appreciable. - The hotel is expensive for the level of service. - Rooms are badly sound-conditioned. You can hear children playing in the wall, and people that are coming back from party at 5am (only the week end) I was supposed to stay 6 weeks. But I shortened my stay there and moved to an other place. Good point : - Breakfast - Cleanliness of the rooms (only in business, in standard it's average) - smiling staff

All the comments that we received are so important to us, we hope to have an opportunity for your Next visit to our city to get a better experience.

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