Hotel - Novotel Monterrey Valle
Novotel Hotel Novotel Hotel

Novotel Monterrey Valle Hotel

3.5/5 389 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

3M5 km / 3.11 mi ACCENTURE1 km / 0.62 mi ALSTROM10 km / 6.21 mi ARCA5 km / 3.11 mi BANAMEX5 km / 3.11 mi BAT5 km / 3.11 mi BP MEXICO5 km / 3.11 mi CEMEX5 km / 3 mi COCA COLA COMPANY5 km / 3.11 mi DENSO10 km / 6.21 mi ERICSSON5 km / 3.11 mi FEMSA5 km / 3.11 mi FINSA5 km / 3.11 mi FIRST NATIONAL BANK5 km / 3.11 mi GOHNER10 km / 6.21 mi GÜNTER10 km / 6.21 mi HUAWEI1 km / 0.62 mi ITESM5 km / 3.11 mi JOHNSON & JOHNSON1 km / 0.62 mi L'OREAL1 km / 0.62 mi MARY KAY10 km / 6.21 mi MICROSOFT5 km / 3.11 mi MONEX1 km / 0.62 mi MUTSUTECH10 km / 6.21 mi NOKIA10 km / 6.21 mi ORACLE5 km / 3.11 mi PEPSICO1 km / 0.62 mi PRICE WATERHOUSE1 km / 0.62 mi SABRITAS PEPSICO1 km / 0.62 mi SCHLUMBERGER10 km / 6.21 mi SEGUROS MONTERREY5 km / 3.11 mi SIGMA1 km / 0.62 mi SORIANA5 km / 3.11 mi TELEVISA5 km / 3.11 mi VALLEY5 km / 3.11 mi WHIRLPOOL10 km / 6.21 mi
ABA SEGUROS1 km / 0.62 mi ALCATEL5 km / 3.11 mi AMWAY10 km / 6.21 mi AXA1 km / 0.62 mi BANK OF AMERICA1 km / 0.62 mi BAYER5 km / 3.11 mi CAT10 km / 6 mi CERAMASPEED10 km / 6.21 mi DELOITTE1 km / 0.62 mi EMC5 km / 3.11 mi ERNST & YOUNG1 km / 0.62 mi FIAT1 km / 0.62 mi FIRA1 km / 0 mi GENERAL ELECTRIC10 km / 6.21 mi GRUMA MASECA1 km / 0.62 mi HITACHI5 km / 3.11 mi ING1 km / 0.62 mi JOHN DEERE10 km / 6.21 mi KPMG5 km / 3.11 mi LATIN POWER MUSIC5 km / 3.11 mi MASTERLEASE1 km / 0.62 mi MOEN5 km / 3.11 mi MOTOROLA10 km / 6.21 mi NESTLE10 km / 6.21 mi OMA10 km / 6 mi PEMEX10 km / 6.21 mi PFIZER10 km / 6.21 mi PROCTER & GAMBLE1 km / 0.62 mi SANYO10 km / 6.21 mi SCHNEIDER10 km / 6.21 mi SIEMENS10 km / 6.21 mi SIKA10 km / 6.21 mi SYMANTEC1 km / 0.62 mi TELMEX5 km / 3.11 mi VITRO1 km / 0.62 mi

Congress centre

CLUB DE LEONES5 km / 3.11 mi CLUB EJECUTIVO2 km / 1.24 mi CLUB EMPRESARIAL2.5 km / 1.55 mi CLUB INDUSTRIAL1 km / 0.62 mi CLUB LIBANES2 km / 1.24 mi

Exhibition centre

CINTERMEX4.9 km / 3.04 mi CONVEX1.9 km / 1.18 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Monterrey Valle Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEXICO 21 m2 3 m 10 8 10 10 0
PUEBLA 21 m2 3 m 10 8 10 10 0
GUADALAJARA 35 m2 3 m 20 12 12 14 0
QUERETARO 35 m2 3 m 25 12 12 14 0
MONTERREY 105 m2 3 m 80 35 30 55 60
NOVO 108 m2 3 m 100 40 30 50 50
SANTIAGO 108 m2 3 m 80 35 30 45 60
LINARES 111 m2 3 m 80 35 30 45 60
NUEVO LEON 360 m2 3 m 400 200 250 250 280
    • Flipchart
    • Soundproof
    • Videoconferencing
    • Screen
    • Lectern
    • Office
    • Podium
    • Day light
    • Airconditioned meeting room
    • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 238 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 238 family rooms
  • 42 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 10,761 reviews

Our guest reviews for
Novotel Monterrey Valle

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 389 reviews
Ana K. G. Couples - 14/01/2020 Confirmed reviews ALL
« The room was perfect, it had a great view, it was big and it was very clean. »

I stayed because it was my best friends wedding, and everything went better than expected related to my stay in the hotel, i wasnt expecting a great room but i did have a great one and my partner and i really enjoyed our stay, the bed was confortable, te room was big and clean. congrats on your good job :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. g., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Dennis Solo - 07/01/2020 Confirmed reviews ALL
« Not the same experience it used to be. Dirty/dated room. Broken appliances. Gold status disregarded. »

I stayed around 30 nights at this hotel in 2019. This time I booked the "Executive Room" hoping it would be a little nicer/more recently renovated than the standard room. However, the furniture was equally old, the bathroom was filthy, the towels smelled terribly like bleach to an extend I couldn't use them and bought my own. The shower was leaking and flooded the bathroom every time. My Gold status had not been considered (no drink voucher/no nothing) - I used to get a handwritten note with some sweets. After this experience I'm not sure if I will using this Novotell and Accorhotels in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Monterrey Valle. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Martha Families - 02/01/2020 Confirmed reviews ALL
« Excelent »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Cadusso

Luis Families - 02/01/2020 Confirmed reviews ALL
« Sorry sheets »

Stayed in a pet friendly room , but the sheets were stained and dirty. I did not feel like I was in a clean room. Also felt like the room was old and outdated. I stayed in room 101 in Monterrey, Mexico

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Medithol Families - 01/01/2020 Confirmed reviews ALL
« Maravilloso »

Excelente cómodo agradable tranquilo acogedor

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Avila, Muchas Gracias por su evaluación y comentario positivo acerca de nuestro hotel. Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto recibirle nuevamente. Atentamente, Guy Candusso

Sebastiaan S. Solo - 28/12/2019 Confirmed reviews ALL
« Tremendous amount of noise in room »

I stayed in room 106 on the night of Friday the 19th and a “posada” downstairs made the mirrors literally tremble on the wall resulting in only a 3 hour night of sleep. I came in driving that day from Mexico City and had a long journey through the USA ahead of me. I shared a video by mail to the managers email address and was told that someone would get back to me but a week later I have not had any response from Novotel which, together with the bad experience, resulted in giving this bad review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Rogelio O. Families - 22/12/2019 Confirmed reviews ALL
« A very pleasant experience »

The check in experience was very fast as usual. Everything in the room we got assigned was in order and clean. The only issue we encountered was that the TV image was darkly lit and the remote was for the most part unresponsive, we reported it and the unit got replaced. That first TV model in particular looked somewhat old, so it would be best to invest in new flat screen TVs. A great experience overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guy Candusso

Anonymous Solo - 16/12/2019 Confirmed reviews ALL
« Confortable »

Excelente servicio

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. P., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Ivan Business - 12/12/2019 Confirmed reviews ALL
« It was great »

It was great. Nice room, great food, great breakfast. Really nice and helpful people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Fabiola Business - 11/12/2019 Confirmed reviews ALL
« Great »

Very clean and confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. G., We very much appreciate your comments regarding your stay at the Novotel Monterrey Valle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guy Candusso

Ezequiel C. O. Business - 09/12/2019 Confirmed reviews ALL
« CONFORTABLE »

DESCANSO EN AREA SEGURA, ACCESO Y SALIDA RAPIDOS, ATENCION Y ATCTITUD EXCELENTE DE TODO EL PERSONAL

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Cisneros O., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Monterrey Valle. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Guy Candusso

Miguel C. Business - 08/12/2019 Confirmed reviews ALL
« i had a bad experience with novotel »

the room was very old and the bed was hard I cant sleep good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Tzitzi M. M. Business - 08/12/2019 Confirmed reviews ALL
« Bad experience. »

The lobby is very nice and new, but in the room everything is outdated and seems very old and used. The tv was old and stopped working, called the front desk and they sent someone up to disconnect it and connect it again he said it was normal. In the restaurant in the morning had to sit myself, no one offered coffee or anything else at any point. I sat and watched as the waiters served various table, some more than once, and they never stopped to even say goodmorning to me. This was a horrible experience when you travel alone for business you are just as worthy of serve as those who stay with you on vacation. When I went to pay and to tell the person charging my situation he even asked if I wanted to incluide a tip, I was in shock that he asked after I told him of the horrible service. During check out the two people in reception made me wait for more than 20 mins while they talked between each other and difussed a situation with another guest, I only had to turn in my key because everything was paid for, my taxi charged me more for the extra waiting time. I am sorry to say my experience was far from acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. Martinez M., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Francisco Business - 07/12/2019 Confirmed reviews ALL
« SATISFACTORIA »

Dentro de mis expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. H., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

John O. Business - 06/12/2019 Confirmed reviews ALL
« tranquila »

tranquila, confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. O. Rodriguez, Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Anonymous Business - 05/12/2019 Confirmed reviews ALL
« Agradable »

Agradable comodo

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. V., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Revisaremos los detalles marcados. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Tony Business - 29/11/2019 Confirmed reviews ALL
« ingreso expres »

rápido registro, rápido check out

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. V., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

Valentine D. R. Business - 27/11/2019 Confirmed reviews ALL
« Convenient but quite old and outdated hotel »

The lobby / bar area is nice The restaurant is ok but the food and cooking area was incredibly dirty. The breakfast is not at the same level as in other Novotels. The room was ok, the bathroom was completely outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience. Sincerely, Guy Candusso

Mads H. Business - 27/11/2019 Confirmed reviews ALL
« Nice lobby and bar area, but rooms need updating »

The rooms need cleaning and updating as they are used and worn. Staff is very friendly and polite but English level is not good for all. My room was not clean on arrival. Cleaning improved during my stay, but still below standard. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Monterrey Valle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Candusso

Sarahí Business - 25/11/2019 Confirmed reviews ALL
« Cumple »

Cumple

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Srita. A., Gracias por tomarse el tiempo en compartir su evaluación y comentario con nosotros. Revisaremos los detalles marcados. Esperamos poder pronto tener el placer de recibirle nuevamente en nuestro hotel. Atentamente, Guy Candusso

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