Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 5,972 reviews

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Sofitel Marrakech Lounge and Spa
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+ 25 Services

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM:  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS:31.62175, -8.002805

Congress centre

  • PALAIS DES CONGRES 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Sofitel Marrakech Lounge & Spa hotel is an exceptional location, ideal for your private or professional events. Our Sofitel Lounges welcome you to an inviting setting and are equipped with the latest in technology.Menara : The room is equipped with video projector, projection screen attached to the ceiling, podium with standing desk and sitting desk, Wi-Fi connection. Maximum capacity : 200 p, Size 200 m2 The number of people is divided by 2 due to the COVID-19Majorelle 1 : The room has a terrace with daylight and is equipped with video projector, projection screen attached to the ceiling and Wi-Fi connection. Maximum capacity : 80 p, Size 104 m2 The number of people is divided by 2 due to the COVID-19

Room descriptions and layouts

8 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,972 reviews

TripAdvisor Rating 4.5/5

4,514 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Omar A. Solo - 02/01/2022 Confirmed reviews ALL

The Best place to be. Amazing staff. I highly recommend

Dear omar a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Calm and cozy

Customer review rating 4.0/5

Anonymous Families - 30/12/2021 Confirmed reviews ALL

Nice gateway

Dear Achki H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

extremely overprize room rate!!!

Customer review rating 1.5/5

Schumacher Couples - 27/12/2021 Confirmed reviews ALL

Rooms & bathrooms very small and very old for the price you pay. Very good F&B facilities and good food quality.

Dear Schumacher b., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.
Customer review rating 4.5/5

Tr Business - 30/11/2021 Confirmed reviews ALL

Pleasant short stay along with my wife. Good attention to details, courteous and staff. I would like to thanks the staff in charge of the brekfast, Ilham, Bachkar, Rachida, Farah, Ibrahim and Hicham

Dear Rabbaa T., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good Stay

Customer review rating 4.0/5

Mounir Business - 28/11/2021 Confirmed reviews ALL

Good stay but hôtel is to be renovated to stay at Sofitel level and standards

Dear Mounir S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Most enjoyable stay

Customer review rating 4.5/5

Mr +. M. H. Couples - 21/11/2021 Confirmed reviews ALL

We were very impressed with both the quality and position of the hotel which allowed pleasant walks to places of interest together with a good selection of restaurants.

Dear James H., We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay. We hope to have the pleasure to welcome you back in a near future. Regards, Ahmed BENKIRANE General Manager.

Great location

Customer review rating 4.0/5

S. G. Families - 27/10/2021 Confirmed reviews ALL

The whole time we were looked after fantastic. The staff always make you feel very welcome. It’s lovely to walk out to the pool and have the guys remember you and take care of our evert wish. Soulaimane was amazing, always on hand Looking forward to the Palais being reopened, the concierge gave us a preview, many thanks looks great

Dear G. S., We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay. We are delighted to read that you have appreciated the service of our teams. However, we are sorry that you did not enjoy your welcome drink. We hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Average experience, expected more. Very busy lobby

Customer review rating 3.0/5

Faisal Couples - 21/10/2021 Confirmed reviews ALL

Average experience, expected more. Very busy lobby. I also have a not good experience as i forgot a jacket in the room and talked to hotel twice and representatives said they try to find it in the room and let me know, which never happened!!! I followed up on a call and they said the same, and till now no one came back!! This is really disappointing.

Dear Faisal A., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

well located , excellent service

Customer review rating 4.5/5

E. L. R. Families - 28/09/2021 Confirmed reviews ALL

i spent a vary good time at Sofitel Marrakesh , the best remarquable thing is the professionalism and kindness of the stuff , especially the receptionists ans the breakfast team

Dear LALLA GHIZLANE E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Amazing stay

Customer review rating 5.0/5

Jade A. D. Couples - 28/09/2021 Confirmed reviews ALL

My partner and I had the most amazing experience staying at the hotel, staff were all so friendly and attentive, the hotel was spotless and lovely breakfast 10/10 especially the staff who were so friendly and helpful, special thanks to Rachida,Ilham,bachkar,zanti Farah,Ibrahim,fatima and Jamal. The pool was great plenty of options for loungers and sun beds, friendly pool staff who lie out your towels and offer you an umbrella. Overall a great experience.

Dear Smith D., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

The best honeymoon location!

Customer review rating 5.0/5

Eva S. Couples - 19/09/2021 Confirmed reviews ALL

The staff at Sofitel were the most welcoming and kindest people we have met. They were always happy to help and made us feel very comfortable during the stay. We saw Farah, Rachida, Ilham, Bachkar, Brahim, Sadoul, Rida, Hicham, Reda and Abdelgami every day and they were always happy to help us during breakfast. The omelette chef has an amazing voice too! The concierge Adil was brilliant! He helped us with all our excursions and made our stay very comfortable. This was our first time in Morocco and we chose this location and hotel for our honeymoon and we were very pleasantly surprised. Thank you so so much for being the kindest and most helpful people we have met. You made our honeymoon very special

Dear Qadeer H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Hospitality was 10/10

Customer review rating 5.0/5

Anwaar Families - 18/09/2021 Confirmed reviews ALL

I loved the interior in the hotel lets start there and the staffs were amazing, i would like to thank Bachkar for her great hospitality and Fatima for her great morrocan pancakes! And of course the rest were lovely; Farah, Rachida, Karim, Ibrahim and ilham. Thank you all

Dear Hassan A., First of all, thank you for taking the time to answer our satisfaction survey following your stay at Sofitel Marrakech. We are happy to read that your stay with us was a success and that everything went well. We hope to see you back with us very soon. Regards, Ahmed BENKIRANE General Manager.

Lovely stay

Customer review rating 4.0/5

Mr B. Business - 16/09/2021 Confirmed reviews ALL

The pool is fantastic, we had a swim before breakfast..Great gardens. The staff is very welcoming especially Haja msamane, Jamal at the till and Karim our waiter were very helpful. I will definitely stay at sofitel on my next trip to Marakesh.

Dear Najib B., Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech. We are looking forward to welcoming you again. Regards, Ahmed BENKIRANE General Manager.

Honey mooon

TripAdvisor rating 5.0/5

ssofiabenchekroun 16/09/2021 TripAdvisor review

Best week end ever, best service and location everything was excellent, rooms are goood, foood tooo.i had with my husband the best suite at the hôtel , it was quite and we had very good moments at sofitel marrakech

Dear ssofiabenchekroun, Thank you very much for your positive feedback. We are delighted to read that your honeymoon went well and that you appreciated all the services and facilities of our hotel. We wish you all the best! See you soon at Sofitel Marrakech. Best regards, Ahmed BENKIRANE General Manager.

Nice hotel

Customer review rating 5.0/5

Kiselev A. Friends - 14/09/2021 Confirmed reviews ALL

We have an amazing stay .many thanks and specially to imen.kati.wafa.from the reception ,hicham the concierge and also all of rest in the restaurant.

Dear Kiselev a., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

WONDERFUL STAY

Customer review rating 5.0/5

Ahmed B. Friends - 14/09/2021 Confirmed reviews ALL

I’m just fascinated about the warm welcoming of the front desk team , and I will definitely never forget about it , specially abderrahim, Wafaa , imane , fatimazahra, Saad and oussama who was just amazing , they made us feel unique and this beautiful hotel , our stay was just amazing , and we will definitely come back , thank you everyone

Dear Ahmed B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Amazing

TripAdvisor rating 5.0/5

EIE B 14/09/2021 TripAdvisor review

Im so happy to be in your nice hotel Speacial thanks to imane Abderrahim &Wafa from reception also the staff at restaurant they are so kindly We would like to share our experience with our friends and family Thank you again

Dear Guest, We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay. We hope to have the pleasure to welcome you back in a near future. Regards, Ahmed BENKIRANE General Manager.

Great staff very nice and professional

Customer review rating 5.0/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

From reception to concierge to pool service and breakfast staff, everyone is just awesome. Staff was always Happy to make my stay the best possible. The lady at the Moroccan breakfast pastry is an angel.

Dear Yassine C., Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech. We are looking forward to welcoming you again. Sincerely, Ahmed BENKIRANE General Manager.

Pleasant stay, good location.

Customer review rating 4.0/5

A.. Friends - 10/09/2021 Confirmed reviews ALL

I had a good stay, staff (Rachida, Bachkar, Farah, Ilham, Ibrahim and Hossni) is very good and helpful. Good hospitality! Tips: Please more light in the stairways please. It's very dangerous. If you come from outside, very bright sun and go to the stairs, dark carpet and bad light, is dangerous. Friend already got sprained ankle. And if you support 24h WhatsApp, then support it please. It's the customer journey that counts. Thanks! Gr, a..

Dear Rambocus a., First of all, thank you for taking the time to answer our satisfaction survey. It is always a pleasure to receive positive feedback. Concerning the luminosity of our stairwell, we have taken your remark into account in order to remedy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

An average service and experience

TripAdvisor rating 3.0/5

ahsenabbas 04/09/2021 TripAdvisor review

Hotel was decent but was only booked after the hotel confirmed the spa was open - got to the hotel and they said the spa is actually closed which was a huge disappointing. Honesty and transparency was not there. Booked the prestige suite (beat suite in the hotel apperently) but only one toilet which was by itself at the front of the suite. Very impractical.

Dear ahsenabbas, We are very sorry to hear about your disappointment with our spa. Unfortunately this is due to a communication error with the reception as our Spa is open. We also apologize for the inconvenience caused by the lack of toilet facilities in your suite. We hope to be able to welcome you back among us to give you the opportunity to test our spa and to welcome you in a suite with the right amenities. Best regards, Ahmed BENKIRANE General Manager.

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