Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating 4.6/5 5,726 reviews

ALLSAFE approved hotel

Sofitel Marrakech Lounge and Spa
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+ 25 Services

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being Paying
  • Services for children
  • Golf Paying
  • Tennis
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 5 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM :  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS :31.62175, -8.002805

Congress centre

  • PALAIS DES CONGRES 0.1 km / 0.06 mi

Your meetings and events

The Sofitel Marrakech Lounge & Spa hotel is an exceptional location, ideal for your private or professional events. Our Sofitel Lounges welcome you to an inviting setting and are equipped with the latest in technology.Menara : The room is equipped with video projector, projection screen attached to the ceiling, podium with standing desk and sitting desk, Wi-Fi connection. Maximum capacity : 200 p, Size 200 m2 The number of people is divided by 2 due to the COVID-19Majorelle 1 : The room has a terrace with daylight and is equipped with video projector, projection screen attached to the ceiling and Wi-Fi connection. Maximum capacity : 80 p, Size 104 m2 The number of people is divided by 2 due to the COVID-19

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

Our restaurants and bars

POOL LOUNGE

Type of cuisine: Mediterranean

An oasis of freshness which pays tribute to Mediterranean cuisine and the benefits of olive oil. Virgin and pure, subtle and fragrant, mythical and eternal... discover the wonders of olive oil.

L'ORANGERIE

Type of cuisine: Gourmet

Our gourmet Marrakech restaurant blends Dominique Oudin's cosmopolitan French cuisine with the rich gastronomy of Moroccan chef Ahmed Ed-Defaa. Taste chicken tagine, lamb with prunes, homemade foie gras on a shady terrace with exhilarating mountain views.

LE JARDIN

Type of cuisine: International

Breakfast or lunch on a leafy garden terrace near the pool: buffets span the world's cuisines, from Chinese dim sum to French rôtisserie. Views soar to the Atlas Mountains. A relaxed Marrakech restaurant where flavors are as cosmopolitan as the clientele.

SO GOOD

Type of cuisine: International

This avant-garde, chic space at the heart of the hotel's lush gardens serves up contemporary, refined Franco-Moroccan cuisine. The So Night Lounge and the So Good will be reserved during the Marrakech International Film Festival.

POOL LOUNGE

Recharge in a pleasant poolside setting

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
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  • Saturday
  • Sunday

LAWRENCE BAR

Toast your Moroccan vacation from our terrace bar in Marrakech, with champagne or a colorful cocktail infused with sweet mint, fresh kiwi, cooling watermelon... Flavors change with the season and the barman's imagination; the chic ambiance remains.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

ULTIMATE POOL LOUNGE

No need to stray too far from the lazy loungers by the swimming pool: order a freshly squeezed juice, a cocktail, a naughty aperitif. Pure pleasure in a Marrakech poolside bar - indulge!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
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  • Friday
  • Saturday
  • Sunday

PALAIS DARKUM

The inviting and vibrant decor and staff will help you explore teas from Morocco, India and Japan flavored with fresh mint, as well as the chef's delicious pastries including Gazelle Horns and Parisian Macaroons.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

SO LOUNGE

¤ The So Lounge will be for private use only during the Marrakech International Film Festival ¤ Entry to So is free for hotel guests until midnight, excluding weekends and special events.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,726 reviews

TripAdvisor Rating 4.5/5

4,459 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Honey mooon

TripAdvisor rating 5.0/5

ssofiabenchekroun 16/09/2021 TripAdvisor review

Best week end ever, best service and location everything was excellent, rooms are goood, foood tooo.i had with my husband the best suite at the hôtel , it was quite and we had very good moments at sofitel marrakech

Amazing

TripAdvisor rating 5.0/5

eiebusinessae 14/09/2021 TripAdvisor review

Im so happy to be in your nice hotel Speacial thanks to imane Abderrahim &Wafa from reception also the staff at restaurant they are so kindly We would like to share our experience with our friends and family Thank you again

Great staff very nice and professional

Customer review rating 5.0/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

From reception to concierge to pool service and breakfast staff, everyone is just awesome. Staff was always Happy to make my stay the best possible. The lady at the Moroccan breakfast pastry is an angel.

Dear Yassine C., Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to hear that you had a great and enjoyable stay at Sofitel Marrakech. We are looking forward to welcoming you again. Sincerely, Ahmed BENKIRANE General Manager.

Pleasant stay, good location.

Customer review rating 4.0/5

A.. Friends - 10/09/2021 Confirmed reviews ALL

I had a good stay, staff (Rachida, Bachkar, Farah, Ilham, Ibrahim and Hossni) is very good and helpful. Good hospitality! Tips: Please more light in the stairways please. It's very dangerous. If you come from outside, very bright sun and go to the stairs, dark carpet and bad light, is dangerous. Friend already got sprained ankle. And if you support 24h WhatsApp, then support it please. It's the customer journey that counts. Thanks! Gr, a..

Dear Rambocus a., First of all, thank you for taking the time to answer our satisfaction survey. It is always a pleasure to receive positive feedback. Concerning the luminosity of our stairwell, we have taken your remark into account in order to remedy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Love The Staff

Customer review rating 4.0/5

Sivonne Solo - 08/09/2021 Confirmed reviews ALL

This modern, plush, hotel, is exactly what I expected from the brand, as I am a member. The staff was amazing, the room was super clean, the TV was easy to manage, they had adapters ready for me, the staff was informative, its super modern and in walking distance of good restaurants although the food at the hotel was good anyway. When I return to Morocco, I am definitely staying at this hotel in Marrakech. I highly recommend this hotel. *Side Note: This hotel is nothing like that dive Hôtel Le Médina Essaouira Thalassa sea & spa , that was a total travesty, monstrosity of a hotel, and is everything that is said about Afghanistan- bombed out and depleted., that hotel should be nuked from the ground up, and start all over again., they should be ashamed for having this infested (with bugs), dated , dive attached to their brand name. *

Dear Sivonne L., First and foremost we would like to thank you for the praising review you shared following your recent visit to our Sofitel hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Ahmed BENKIRANE Directeur Général.

An average service and experience

TripAdvisor rating 3.0/5

ahsenabbas 04/09/2021 TripAdvisor review

Hotel was decent but was only booked after the hotel confirmed the spa was open - got to the hotel and they said the spa is actually closed which was a huge disappointing. Honesty and transparency was not there. Booked the prestige suite (beat suite in the hotel apperently) but only one toilet which was by itself at the front of the suite. Very impractical.

Dear ahsenabbas, We are very sorry to hear about your disappointment with our spa. Unfortunately this is due to a communication error with the reception as our Spa is open. We also apologize for the inconvenience caused by the lack of toilet facilities in your suite. We hope to be able to welcome you back among us to give you the opportunity to test our spa and to welcome you in a suite with the right amenities. Best regards, Ahmed BENKIRANE General Manager.

Outstanding Stay

Customer review rating 5.0/5

Y. K. &. S. H. Couples - 02/09/2021 Confirmed reviews ALL

We had to cancel our stay short in a different resort and stay at the Marrakech Sofitel, we had a great experience ,the property was very clean ,and staff were very professional and have a great experience in hospitality . we are planning on coming back in December . Many thanks to Ilham, Bachkar, Ibrahim, Farah and Rashida

Dear Mr Y. and Mrs Sahar Thank you for taking the time to share your experience. We are delighted to receive such positive comments. We have also shared your experience with our team and we are all very proud to have exceeded your expectations. We consider your comments to be our greatest reward. Sincerely, Ahmed BENKIRANE Directeur Général.

Special stay

Customer review rating 5.0/5

A. D. Friends - 01/09/2021 Confirmed reviews ALL

Great hotel , outstanding location, and amazing staff. I highly recommend it !!!!

Dear d. A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good customer services

Customer review rating 4.5/5

Mustapha S. Families - 26/08/2021 Confirmed reviews ALL

Accommodation was excellent, breakfast service was absolutely superb, swimming pool bar snack need improving food and service wise , reception can be better but in general it is a 5* services

Dear Mustapha S., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Many thanks for the wonderful stay especially imane and fati from the reception regarding A. the concierge

Customer review rating 5.0/5

D.d7 Families - 25/08/2021 Confirmed reviews ALL

The stay was good it s my second time the stuff at the reception was very helpful except the gym it s a bit old but any way I will be back for sure..

Dear DITTA A., Thank you for taking the time to write such a wonderful review. We are delighted to see that you enjoyed the service at our hotel however, please accept our sincerest apologies for the inconvenience regarding the gym. We hope to have the opportunity to welcome you back soon. Sincerely, Ahmed BENKIRANE General manager.

Wonderful honeymoon at the red city

Customer review rating 5.0/5

T. N. Couples - 25/08/2021 Confirmed reviews ALL

Friendly and helpful front desk team we was surprised by the upgrade the candy's and the decoration thanks to the housekeeping who was in charge of this mohmed the atmosphere by the pool was wonderful many thanks to faty eman Usama Abdul Ahmad ali adil the bill boys tawfik hakim for the tea.

Dear T. n. , First of all we would like to thank you for taking the time to share this review. It is a real pleasure for the whole team to read your warm comments. We’re very pleased to learn that you enjoyed your stay with us and that you loved the attentions from our Housekeeping department. Our customer's satisfaction remain a priority for us and we hope that you enjoyed every minute of your honeymoon at the Sofitel Marrakech Lounge & Spa. We would be very happy to welcome you back. Sincerely, Ahmed BENKIRANE General Manager

Enjoyed the stay

Customer review rating 3.5/5

Tim Couples - 24/08/2021 Confirmed reviews ALL

Overall the stay was enjoyable, although there were a few downsides. The receptionist recommended dinner in the restaurant outside, but the food and service was very very bad. The worst meal that I had during my stay in Marrakech. When the room was serviced the Nespresso capsules were not restocked - very poor, especially when you would like a coffee in the moneing.

Dear Timothy H., We would like to thank you for taking the time to share your experience. Your feedback is precious to us. We are very sorry to hear that your meal at the restaurant was bad. Because the satisfaction of our guests is very important to us we transmitted all your remarks to the concerned team. Despite your disappointment, we hope to welcome you again soon. Sincerely, Ahmed BENKIRANE General Manager.

second time on Marrakech

TripAdvisor rating 5.0/5

gurhan33 20/08/2021 TripAdvisor review

well this is our second time staying at Sofitel within one week. As i have indicated in my review earlier everything is perfect with friendly service in all aspects. my room was looking backyard of the garden which gave me perfect privacy i force myself to find any negativeness but i couldn’t. Thanks to the team and the manager

Dear gurhan33, Thank you so much for your such positive feedback and especially for the rating you gave us. We are very pleased to read that you had a great and enjoyable stay at Sofitel Marrakech. We hope to have the pleasure to welcome you back in a near future. Sincerely, Ahmed BENKIRANE General Manager.

Location, Great stay, service level, catering - you notice the change! The staff make it, Hotel is charming.

Customer review rating 4.5/5

Mr A. M. I. Couples - 19/08/2021 Confirmed reviews ALL

Firstly I would like to say a big well done! The place has changed, for the better! I've stayed at Sofitel - M Several times. This time it was diffrent, there was service - Refreshing ! A special thank you to Mr. Mohammed Amani, who made it. Welcoming, courteous and accommodating with a great attitude. My wife and I throughly enjoyed our stay, the hotel is unique. For many reasons more than location, service, breakfast and individuals who make it ... Great staff. Keep going, wishing Accor and Sofitel -M all the best. I'll be recommending Sofitel -M and Mohamed Amani to my friends and clients!

Dear I. A., First of all, thank you for taking the time to answer our satisfaction survey following your stay at Sofitel Marrakech. We are happy to read that your stay with us was a success and that everything went well. We are very honoured and touched to read all your kind remarks about our staff, our location and our breakfast. We will be happy to share your comments with the members of our team. We hope to see you back with us very soon. Kind regards, Ahmed BENKIRANE General Manager.

WE Kech

TripAdvisor rating 5.0/5

kamelAmez 18/08/2021 TripAdvisor review

Very good welcome from Chaimae, i really enjoyed my stay, it was just above expectations. The service at restaurant at high level class, thanks to Hicham, Brahim, Jamal and Mirouaq. Guys You all Rock !

Dear Kamel A, We would like to thank you for taking the time to share your experience with us and for all these kind remarks about your stay. We hope to have the pleasure to welcome you back in a near future. Regards, Ahmed BENKIRANE General Manager.

Brilliant stay!

Customer review rating 5.0/5

Raihan A. Y. Couples - 16/08/2021 Confirmed reviews ALL

Me and my wife came to the Sofitel on Sunday 8th August 2021 and left on Sunday 15th August 2021. The hotel was beautiful and felt great from the moment we walked in. Pleasant staff at reception, concierge, the security, cleaning staff, catering staff, the kitchen team and the pool staff. The stay was exceptional and we would return at any chance we get. I want to say a special thank you to the catering staff who took care of our every need, every morning with their smiles. In particular, Buchkan, Ilham, Nouihi, Ibrahim and Hicham. The catering staff got our drinks, coffee orders and routines memorised! What a tremendous team. I also want to mention the kitchen staff who were professional and maintained full on care. In particular Zanty Mustapha and Rida who made the omelettes every morning. You guys have a great team working at the Sofitel. People to be proud of.

Dear Raihan and Y., First of all, thank you for taking the time to answer our satisfaction survey following your stay at Sofitel Marrakech. We are happy to read that your stay with us was a success and that everything went well. We are very honoured and touched to read all your kind remarks about our staff. We will be happy to share your comments with the members of our team that you had mentioned. We hope to see you back with us very soon. Kind regards, Ahmed BENKIRANE General Manager.

Good stay

Customer review rating 4.5/5

G. Couples - 14/08/2021 Confirmed reviews ALL

well although i have booked my room through palace imperial learned later it was closed gor renovation. starting from reception , such smile faces welcome you and do their utmost to satisfy your needs during your stay. A big thanks to them. Adil concierge is always good in his job. coming to breafast time many thanks to Baskar , Ilham and rest of the team Ibrahim , Hisham. Jamal the cashier is good to get the cash money in swimming pool and room all nice . Keep it up guys.

Dear Icoz G., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. We will share your comments with our team because your satisfaction is the best reward for our work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE General Manager.

Good stay but bad start (Worst checkin ever)

Customer review rating 4.0/5

H. Families - 12/08/2021 Confirmed reviews ALL

Good stay Great team and service A bit annoyed by the work in the Palais Imperial during the day but still ok - done to avoid disturbing the customers. The lady doing the checkin forgot all basics. No single info about breakfast, gym, location of the services,… She was not smiling at all. Worst checkin ever!

Dear Chaaban H., First of all, we would like to thank you for taking the time to answer our satisfaction survey. We are delighted to read that your stay with us went well. We are very touched by your compliments regarding our staff and the service. However, we are sorry to hear that your check-in at the reception did not go well. It is unacceptable that you did not feel welcome when you arrived. We have passed on your comments to the relevant manager to ensure that such an incident does not happen again. We would like to thank you again for your feedback and hope to have the opportunity to welcome you back soon. Best regards, Ahmed BENKIRANE General Manager.

Nice stay

Customer review rating 4.5/5

A. E. Families - 07/08/2021 Confirmed reviews ALL

The stay was very nice, staff was excellent, Mohamed Tahirai was excellent

Dear EL MSAIH A., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. BENKIRANE General Manager.

Ok stay

Customer review rating 3.5/5

Michael O. Families - 06/08/2021 Confirmed reviews ALL

They stay was okay fore but apart from the breakfast was was the best...the rest of the meals were sub-par for a hotel of your caliber. We tried everything on the mean and we ate at so lounge and it was the same thing..they was a night we just took one bite and left the two sets of food. I just thought maybe you main chefs are on holiday or out of the country due to covid pandemic. The hotel was fabulous and I enjoyed the service but we had to eat at other places for dinners when possible.

Dear Michael O., Thank you very much for taking the time to answer our guest satisfaction survey following your stay at the Sofitel Marrakech. We are very honoured to read that our breakfast was up to your expectations. However, we are sorry to hear that the rest of the food we served you was not to your taste. Please be assured that we have passed on your comment to our chef so that this will not happen again. With our renewed apologies, please accept our best wishes. Best regards, Ahmed BENKIRANE General Manager.

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