Mercure Belo Horizonte Lourdes Hotel 4 stars

Customer review rating 4.5/5 13,241 reviews

ALLSAFE approved hotel

Mercure Belo Horizonte Lourdes Hotel
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+ 22 Services

Hotel extras

  • Located close to the Minascentro convention center.

  • Ame Blanche SPA Salon located within the hotel.

  • Wedding packages with special conditions.

  • Children up to 12 years of age stay free of charge

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047 belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE :  CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES :  LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS :-19.937953, -43.944862

Companies

  • AMIL 0.5 km / 0.31 mi
  • BRADESCO 0.6 km / 0.37 mi
  • CREDIT SUISSE 0.5 km / 0.31 mi
  • FIAT 21.6 km / 13.42 mi
  • GENERAL ELECTRIC 12.2 km / 7.58 mi
  • GOOGLE 4.9 km / 3.04 mi
  • IBM 3.4 km / 2.11 mi
  • ITAÚ 0.45 km / 0.28 mi
  • KPMG 2.8 km / 1.74 mi
  • OI 4.0 km / 2.49 mi
  • PETROBRAS 0.5 km / 0.31 mi
  • SAMARCO 1.4 km / 0.87 mi
  • SANTANDER 0.45 km / 0.28 mi
  • TELEFÔNICA 0.7 km / 0.43 mi
  • TETRAPAK 1.3 km / 0.81 mi
  • VALE 10.6 km / 6.59 mi
  • VIVO S/A 1.0 km / 0.62 mi

Hotel services

REDE GOURMET

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 24 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 373 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • No non-smoking room
    • 21 floors
  • Languages spoken at the hotel
    • Portuguese
    • English
    • Spanish
    • French
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
Access to property
  • NUX Estacionamento Additional charge
    • On site
    • 380 parking spaces
    • Public
Well-being
  • PISCINA MERCURE BH LOURDES
    • Covered
    • On site
  • BOUTIQUE FITINESS
    • On site
    • Hammam
    • Sauna room
Boutiques/shopping
  • Beauty salon
Family
  • Equipements for children
    • Bottle Warmer

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Room descriptions and layouts

27 

meeting rooms

From 1 to 520 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,241 reviews

TripAdvisor Rating 4.0/5

2,789 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awful experience

Customer review rating 2.5/5

Carolina Business - 07/10/2021 Confirmed reviews ALL

Room with double bed, food of room service was very bad and not fresh. Tv very old. The hotel needs a modernization.

Good stay

Customer review rating 5.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

Excelente!!

Great time

Customer review rating 5.0/5

Felipe T. Business - 27/09/2021 Confirmed reviews ALL

For sure the hotel is well located, the team is very friendly and attentive. The hotel was clean, well organized, the breakfast and food from the restaurant was delicious with a good variety to choose from.

Dear Mr. FELIPE We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Always a good option at Belo Horizonte

Customer review rating 4.5/5

Ricardo M. Business - 17/09/2021 Confirmed reviews ALL

The hotel keeps its quality. Some dificult on Checkin because there were only one person at the frontdesk, but after that, the same good experience as always

Dear Ricardo Jahn m., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Boa rstadia

Customer review rating 4.0/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

Checkin e checkout rápidos.

good stay

Customer review rating 4.0/5

Alvanir Couples - 06/09/2021 Confirmed reviews ALL

It was as expected.

Boa edtadia

Customer review rating 4.0/5

Anonymous Families - 08/08/2021 Confirmed reviews ALL

Atendeu as expectativas

Very comfy room

Customer review rating 5.0/5

Leticia Business - 03/08/2021 Confirmed reviews ALL

The room was very cozy, well decorated and the bed was super comfy! The staff was very nice and helpful. Breakfast was great was well, with a lot of options and tasty food.

Dear Leticia MATAROLO J., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Boa estadia

Customer review rating 4.0/5

Gi Solo - 03/08/2021 Confirmed reviews ALL

Hotel limpo

Excellent Choice

Customer review rating 5.0/5

David A. Families - 31/07/2021 Confirmed reviews ALL

We had 4 rooms for our family and were treated outstanding in every way. We will be back!

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Boa ESTADIA

Customer review rating 4.5/5

Antonio E. D. L. Business - 19/07/2021 Confirmed reviews ALL

CONFORTAVEL

Good stay

Customer review rating 5.0/5

Juliana Business - 14/07/2021 Confirmed reviews ALL

Perfect room and facilities

Prezada Sra. Juliana, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Great location, service, views

TripAdvisor rating 5.0/5

Emil_London 02/03/2021 TripAdvisor review

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Under renovation

TripAdvisor rating 3.0/5

luizz2015 Family - 22/08/2019 TripAdvisor review

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator

Aging, but still one of the better Mercure properties

TripAdvisor rating 4.0/5

fulgencio Family - 15/11/2018 TripAdvisor review

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

fulgencio, Thank you for taking the time to share your feedback.We will soon start renovating some of the hotel's rooms.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

good service and good location

TripAdvisor rating 4.0/5

EdervalC Business - 11/08/2018 TripAdvisor review

The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check out.

We appreciate your comments regarding your stay in Mercure BH Lourdes.. We´ll share your impressions with our operational team. Unfortunately the hotel was having a high occupancy on the day which made it more difficult offer late check out. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Sincerely, Nicole Costa Quality Coordinator

Great Place to Stay

TripAdvisor rating 5.0/5

fulgencio Family - 05/12/2017 TripAdvisor review

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Fulgencio, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Awesome hotel!

TripAdvisor rating 5.0/5

Kim L Business - 06/10/2017 TripAdvisor review

Lovely hotel, check in was great and I had a room on the 18th floor with a panoramic view of Belo Horizonte and the mountains. My room was just perfect, not too small and not too large. Everything worked properly which is something you cannot take for granted, i was in six different hotels in Brazil on this trip and this was the best hotel room. A special mention goes out to hotel staff Marco Silva who took time on his day off to meet me at the famous Mercado Central and help me select some of the famous local products available at the market. For a foreign visitor having a local show you around is the best! Thank you Marco, the hotel should be very proud of you as an employee.

Dear Kim We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Very good.

TripAdvisor rating 4.0/5

Luiz Flavio Di C Couples - 08/11/2016 TripAdvisor review

Very good. Excellent services and emplacement. Next to the best restaurants. Some observations: the check in was too long. The bar could have a true bar tender. Good drinks are important to whom arrives in hotel after a hard day of work.

Dear Luiz Flavio, We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Mangerotti General Manager

Mercury Lourdes BH

TripAdvisor rating 3.0/5

junnnninho Business - 24/10/2016 TripAdvisor review

Good hotel on a nice location in BH, however poor services from checking, checkout, and also restaurant (specially low quality food for the price asked). It would be good to have more friendly employees at the front desk from the ones you had there.

Sr. Juninho, agradecemos a avaliação ao Mercure Belo Horizonte Lourdes. Possuimos um sistema de check in e out express, basta solicitar no ato de sua reserva e receberá orientações para agilizar sua passagem pelo front desk. Trata-se do projeto Welcome. Demais itens mencionados já foram motivo de reunião com as areas e em futuras estadas já perceberá de outra forma. Cordialmente, Rodrigo Mangerotti Gerente Geral

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