Mercure Belo Horizonte Lourdes Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 13,468 reviews

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Mercure Belo Horizonte Lourdes Hotel
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+ 22 Services

Hotel extras

  • Located close to the Minascentro convention center.

  • Ame Blanche SPA Salon located within the hotel.

  • Wedding packages with special conditions.

  • Children up to 12 years of age stay free of charge

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Belo Horizonte Lourdes Hotel

Avenida do Contorno 7315
Lourdes
30110047 belo horizonte
brazil

Tel: +553132984100

Fax: (+55)31/32984105

Check-in from 12h00

Check out up to 12h00

  • RODOVIÁRIA DE BELO HORIZONTE:  CENTRO RODOVIÁRIA DE BELO HORIZONTE

  • METRÔ CARLOS PRATES:  LINHA 1 ESTAÇÃO CARLOS PRATES

  • By plane

    CONFINS At 43km / 26.72 miles

  • By plane

    PAMPULHA At 11.7km / 7.27 miles

  • By train

    ESTAÇÃO FERROVIARIA DE BH At 0.1km / 0.06 miles

GPS:-19.937953, -43.944862

Companies

  • AMIL 0.5 km / 0.31 mi
  • BRADESCO 0.6 km / 0.37 mi
  • CREDIT SUISSE 0.5 km / 0.31 mi
  • FIAT 21.6 km / 13.42 mi
  • GENERAL ELECTRIC 12.2 km / 7.58 mi
  • GOOGLE 4.9 km / 3.04 mi
  • IBM 3.4 km / 2.11 mi
  • ITAÚ 0.45 km / 0.28 mi
  • KPMG 2.8 km / 1.74 mi
  • OI 4.0 km / 2.49 mi
  • PETROBRAS 0.5 km / 0.31 mi
  • SAMARCO 1.4 km / 0.87 mi
  • SANTANDER 0.45 km / 0.28 mi
  • TELEFÔNICA 0.7 km / 0.43 mi
  • TETRAPAK 1.3 km / 0.81 mi
  • VALE 10.6 km / 6.59 mi
  • VIVO S/A 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

REDE GOURMET

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Room descriptions and layouts

27 

meeting rooms

From 1 to 520 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,468 reviews

TripAdvisor Rating 4.0/5

2,806 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fabulous stay

Customer review rating 5.0/5

Ana C. Friends - 07/11/2021 Confirmed reviews ALL

Great hotel, amazing room,familiar place, excellent location . Just needed vegans options on the menu.

Dear ANA BEATRIZ CASTRO C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Good stay

Customer review rating 4.5/5

Ann Couples - 01/11/2021 Confirmed reviews ALL

One night away from home.

Messy stay

Customer review rating 1.5/5

Jose C. F. Couples - 31/10/2021 Confirmed reviews ALL

The hotel parking lot was not on hotel premises and there was no staff informing us of this matter. When we arrived there was a car parked on the hotel driveway and no one cared to move it or call the guest to move it. It was only moved after my wife informed reception. Our room air conditioning had a massive leak and there was a trash can under it in order to avoid water spill. We had to call reception and they moved us. Our new room had an armchair with a tear on its upholstery, the teapot boiled the water and spilled it over the counter and there was no shampoo on the bottle. When we complained, it was changed, the staff member left the empty bottle on the sink.

Fine stay

Customer review rating 4.0/5

Alberto M. Business - 22/10/2021 Confirmed reviews ALL

Overal good stay. Parking is not hotel owned and its entrance couple of yards away. No restaurant available, at least during my stay. No queen size bed available by the time I stayed. so my room had two twin size beds.

Dear Alberto M., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Good stay, well located, nice breakfast

Customer review rating 4.5/5

Tiago Couples - 19/10/2021 Confirmed reviews ALL

Good stay, well located, nice breakfast. Always good to stay in this hotel.

Dear Tiago C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

not good

Customer review rating 2.5/5

Anonymous Business - 15/10/2021 Confirmed reviews ALL

Noisy a/c! , poor breakfast

Problem with conceding ALL Points

Customer review rating 2.5/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

I stay at this hotel every couple of months, and every time I need to email and/or call the hotel to receive my Accor ALL points. This is despite confirming my ALL number at check-in AND at check-out. It has been 13 days since I this stay and have yet to receive my points despite emailing the hotel. I am fed-up with this chronic problem.

Good experience and some flaws

Customer review rating 4.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

The room is large, the bed and sheets are comfortable. Breakfast buffet is good. The safe wasn't working and reception desk didn't answer our calls. A/C wasn't working properly and the TV set is very old

Dear Adolfo F., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral
Customer review rating 2.5/5

Giovanni Solo - 13/10/2021 Confirmed reviews ALL

I have had better experiences at the hotel before. The TV was malfunctioning and had to go downstairs to request support. Phone did not have the numbers for the reception and the marked ones did not work. Apparently the coffee maker had been removed and not replaced but coffee and sugar etc was left in the room.

Awful experience

Customer review rating 2.5/5

Carolina Business - 07/10/2021 Confirmed reviews ALL

Room with double bed, food of room service was very bad and not fresh. Tv very old. The hotel needs a modernization.

Good stay

Customer review rating 5.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

Excelente!!

Great time

Customer review rating 5.0/5

Felipe T. Business - 27/09/2021 Confirmed reviews ALL

For sure the hotel is well located, the team is very friendly and attentive. The hotel was clean, well organized, the breakfast and food from the restaurant was delicious with a good variety to choose from.

Dear Mr. FELIPE We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Always a good option at Belo Horizonte

Customer review rating 4.5/5

Ricardo M. Business - 17/09/2021 Confirmed reviews ALL

The hotel keeps its quality. Some dificult on Checkin because there were only one person at the frontdesk, but after that, the same good experience as always

Dear Ricardo Jahn m., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Boa rstadia

Customer review rating 4.0/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

Checkin e checkout rápidos.

good stay

Customer review rating 4.0/5

Alvanir Couples - 06/09/2021 Confirmed reviews ALL

It was as expected.

Great location, service, views

TripAdvisor rating 5.0/5

Emil_London 02/03/2021 TripAdvisor review

I was on a weekend visit to BH and I loved staying at Mercure Lourdes hotel. It is an excellent facility in great area of the city, walking distance from cool restaurants and bars, in proximity to tourist attractions and with great service. Rooms from the top floors offer beautiful views of the city.

We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Under renovation

TripAdvisor rating 3.0/5

luizz2015 Family - 22/08/2019 TripAdvisor review

It was my 3rd time in this hotel so I thought I knew what to expect but you never know. The moment I arrived I felt that this stay would be diferent. The entrance to the lobby was moved to a small door and the path to the reception was a tiny maze due to renovation of the hotel lobby. The problem was that they forget to mention it during the booking process. The ambience of the room was what we expected but the mattress was so firm that I think it was an orthopedic mattress not that soft ones that we are used to. It was really not the most pleasant stay

Thank you for sharing your comments about your stay at Mercure BH Lourdes. We are sorry for the inconvenience and for not being able to meet your expectations. In our booking confirmations we inform you that we are in the process of renovating the hotel. We will check the issue of mattresses. We hope you will give us the opportunity for better service in an upcoming hosting. Sincerely, Nicole Costa Quality Coordinator

Aging, but still one of the better Mercure properties

TripAdvisor rating 4.0/5

fulgencio Family - 15/11/2018 TripAdvisor review

The location and layout of this hotel are very good. Rooms are clean, spacious and comfortable. Room furnishings are in good condition. Beds are good. Bathrooms are great. The staff is helpful and excellent, particularly Eliene who made up our rooms every day. She's wonderful. She remembered us from prior stays at the property, and is consistently helpful and kind.That said, the property is showing its age. Hallway carpets are discolored and frayed. Some of the wood trim, particularly in the hallways, is scraped and scratched. At least the key slots in the elevators, always broken in the past, have been replaced with new units.We always stay at this property when we are in BH. It suits us best. We are confident economic recovery in Brasil will allow for some remodeling and renovation at the hotel. Remodeled or not, we will continue to stay at the property when we are in BH.

fulgencio, Thank you for taking the time to share your feedback.We will soon start renovating some of the hotel's rooms.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

good service and good location

TripAdvisor rating 4.0/5

EdervalC Business - 11/08/2018 TripAdvisor review

The only negative during my stay was that l stayed for a few nights and the hotel hasn't provide any upgrade and also the lost day l have to work the all day and flight in the evening and i could have a later check out.

We appreciate your comments regarding your stay in Mercure BH Lourdes.. We´ll share your impressions with our operational team. Unfortunately the hotel was having a high occupancy on the day which made it more difficult offer late check out. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We hope to serve you again and give you a positive impression of our services, corresponding to the standard to which we are accustomed to working. We are at your disposal for whatever you need. Sincerely, Nicole Costa Quality Coordinator

Great Place to Stay

TripAdvisor rating 5.0/5

fulgencio Family - 05/12/2017 TripAdvisor review

This is a slightly aging property that's very nicely maintained and, as the title of this review implies, is a great place to stay. Clean, marginally luxurious, well-equipped and notably comfortable. Well priced. Also well located. We've stayed at this property before, and will surely stay there again. The VG rating for sleep quality stems from our sleeping with windows open. There's a lot of street racing and noisy vehicles passing by on Avenida Contorno at night. All night. Solution? Earplugs!

Fulgencio, Thank you for choosing our hotel in Belo Horizonte and share your impressions with the users of TripAdvisor. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

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