Hotel - Mercure Belo Horizonte Lourdes Hotel
Mercure Hotel Mercure Hotel

Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,708 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Ironing room
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 27 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMIL0.5 km / 0.31 mi CREDIT SUISSE0.5 km / 0.31 mi GENERAL ELECTRIC12.2 km / 7.58 mi IBM3.4 km / 2.11 mi KPMG2.8 km / 1.74 mi PETROBRAS0.5 km / 0.31 mi SANTANDER0.45 km / 0.28 mi TETRAPAK1.3 km / 0.81 mi VIVO S/A1 km / 0.62 mi
BRADESCO0.6 km / 0.37 mi FIAT21.6 km / 13.42 mi GOOGLE4.9 km / 3.04 mi ITAÚ0.45 km / 0.28 mi OI4 km / 2.49 mi SAMARCO1.4 km / 0.87 mi TELEFÔNICA0.7 km / 0.43 mi VALE10.6 km / 6.59 mi

Congress centre

EXPOMINAS5.5 km / 3.42 mi MINASCENTRO1.9 km / 1.18 mi

Exhibition centre

AVENIDA AFONSO PENA5 km / 3.11 mi

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Mercure Belo Horizonte Lourdes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA DE APOIO MARTE 11 m2 2 m 8 0 6 0 0
SALA VIP LUA 11 m2 2 m 0 0 0 0 0
SALA CYGNUS 12 m2 2 m 10 0 8 8 0
SALA DE PESQUISA VENUS 12 m2 2 m 0 0 0 0 0
SALA DE APOIO JUPITER 14 m2 2 m 10 0 6 0 0
SALA URANO 14 m2 2 m 6 0 6 0 0
SALA DE APOIO NETUNO 14 m2 2 m 10 0 6 0 0
SALA DE APOIO SATURNO 15 m2 2 m 10 0 6 0 0
SALA LIBRA 15 m2 2 m 10 0 7 0 0
SALA VIP TERRA 15 m2 2 m 0 0 7 0 0
SALA DE PESQUISA MERCURIO 16 m2 2 m 0 0 8 0 0
SALA PEGASUS 26 m2 2 m 30 14 15 16 0
SALA AQUARIUS 33 m2 2 m 0 0 12 0 0
SALÃO SIRIUS I 46 m2 3 m 50 16 16 20 15
SALÃO SIRIUS II 46 m2 3 m 50 16 16 20 15
SALA ANTARES 56 m2 3 m 60 20 20 32 20
SALA PHOENIX 60 m2 2 m 60 20 20 32 20
SALA GALILEU 76 m2 3 m 100 30 30 50 30
SALA NEWTON 76 m2 3 m 100 30 30 50 30
SALA KEPLER 76 m2 3 m 100 30 30 50 30
SALA COPERNICO 89 m2 3 m 110 32 32 60 35
SALÃO SIRIUS 94 m2 3 m 110 32 32 60 35
AUDITÓRIO CENTAURO 148 m2 3 m 157 0 0 0 0
FOYER CONSTELAÇÕES 150 m2 3 m 0 0 0 0 0
RESTAURANTE TELLUS 191 m2 2 m 0 0 0 0 0
FOYER GALAXIAS 260 m2 4 m 0 0 0 0 180
SALÃO DOS ASTRONOMOS 315 m2 3 m 520 60 60 200 200

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer completecomfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Toilets
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 12,120 reviews

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,708 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Douglas Q. Business - 16/02/2020 Confirmed reviews ALL
« Staff problem »

I had problem when I was doing check in because the hotel made my reservation in the wrong room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas Q., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

L. Business - 07/02/2020 Confirmed reviews ALL
« excellent service »

good check in good rooms Excellent internet breakfast with excellent food Restaurant could be better in term of food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion CHRISTINE MICHELLE JEANNE L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Jose S. D. S. Business - 05/02/2020 Confirmed reviews ALL
« Boa estadia »

Hotel bonito.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Jossé Severino, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Éverton Business - 31/01/2020 Confirmed reviews ALL

Gym open 6:00 am but the running machines doesn’t work (total 6 but just 3 works) very bad people came and back to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Éverton, Thank you for taking the time to share your feedback. we apologize for the inconvenience at the gym. We have 3 defective machines. We inform that they are already normal. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Joao Families - 21/01/2020 Confirmed reviews ALL
« Well located, old building, old apartment »

The hotel is nicely located but with old apartments. The smell was so good, the bath needed a better clean

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. João, Obrigada por dedicar um tempo para compartilhar seu feedback. Informamos que estamos reformando os nossos apartamentos. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

Tiago A. Solo - 12/01/2020 Confirmed reviews ALL
« I booked a privilege room, but I didn’t get what I paid for. »

Overall my stayed was good. The staff were kind. Breakfast was excellent. My only and major complaint is that even though I was booked in a privilege room, the front desk lady put me in a standard room without telling me that wasn’t any privilege room available. When I noticed that the room was a standard room I was completely unpacked. I felt fooled. I hope that was only a mistake, but they never intended to do any compensation when I went back to the front desk and exposed my discontent.

Anonymous Couples - 01/01/2020 Confirmed reviews ALL
« I missed the swimming pool. »

Staying with you was great. However, the swimming pool was closed but no one informed us about that...

Gratziela C. Business - 23/12/2019 Confirmed reviews ALL
« Company Details »

The experience was good, but when issuing the invoice, we asked them to add our Company details, they didn't know how and now they aren't answering to redo the invoice.

Rodrigo Business - 20/12/2019 Confirmed reviews ALL
« Comfortable »

Should have a iron available in all rooms Nice breakfast

Karoline N. N. Families - 20/12/2019 Confirmed reviews ALL
« Be a king in Belo Horizonte, Brazil »

If you really want to feel privileged, you have one and only one option in Belo Horizonte. Stay at the MERCURE HOTEL in the Lourdes suburb. It's a great stay in all you want while travelling. The hospitality and superb weather of Belo Horizonte are fantastic all year round. The hotel location is great. Great restaurants and fantastic cities close by. Try it, you'll love it!

Chris R. Business - 19/12/2019 Confirmed reviews ALL
« Great place, but with some lack of organization »

Was ok, but some problem with the check-out. (no invoive and was not sent later)

Jairo D. S. Couples - 13/12/2019 Confirmed reviews ALL
« The property is now VERY dated »

I have stayed a few times at your property. The main reason being the location. Unfortunately, although your rates are aligned, sometimes even more expensive, with the rates of other properties in Europe, other Mercure properties included, You have failed to make any improvement to the property and it is now extremely dated, with many fittings and fixtures broken. Id suggest an overall refurbishment to start immediately.

Franciscus S. Solo - 09/12/2019 Confirmed reviews ALL
« Mercure Hotel computer system is very insecure »

IDENTITY THEFT of my emai;: fr… Mercure Belo Horizonte Lourdes Hotel used my email without my permission. I live in Indonesia. I never stay at your hotel at all. Someone had used my email to subcribed to your service. What a shame! Your system should do an authentication and verification check after your customer submit their identity. Don't just check the amount money you want to receive, then neglected every other details. This is very annoying to me to receive email in a language that I can't understand at all.. but thanks to Google Translate.

Pedro V. Couples - 03/12/2019 Confirmed reviews ALL
« Nice hotel »

Very short stay where I could rest and enjoy with my wife

K.j. Y. Business - 02/12/2019 Confirmed reviews ALL
« Comfortable rooms »

Very comfortable rooms and good showers and very nice breakfast. But room service is really poor. It took me more than an hour to get a grilled ham and cheese sandwich, which was not grilled, bread, cheese and ham really cold - and costed USD 5.00.

Paulo Business - 29/11/2019 Confirmed reviews ALL
« great »

otima

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Paulo, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Jorge B. Families - 25/11/2019 Confirmed reviews ALL
« Belo Horizonte great stay »

I am living at the Mercure Hotel in Belo Horizonte for one year and eleven months. It's been remarkable in many aspects. I became part of this big family and in many ways, this is the real feeling. The General Manager, Rodrigo Mangerotti turn out to be a great friend and I've learned with him a number fo lessons on how to conduct such a complicated undertaking with kindness and firmness as well. I am sure I'll never forget the years 2018 and 2019. I take this opportunity to wish the very best for all working ate the Mercure Hotel - Lourdes. It's been a great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jorge, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 24/11/2019 Confirmed reviews ALL
« Experiencia satisfatória »

-

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. José Renan, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole C. Coordenadora de Qualidade

David Business - 21/11/2019 Confirmed reviews ALL
« Good, but could be better. »

Hotel was clean, staff was courteous, but lacked that over-and-above vibe. One bottle of water per the three day stay?? Spa was crazy expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback.Complimentary water is one bottle a day. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Alexander S. Business - 11/11/2019 Confirmed reviews ALL
« Great service even if not all staff can speak English. »

Nice hotel, great buffet breakfast and friendly staff. Raphael Rocha was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

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