Mercure Belo Horizonte Lourdes 4 stars

Customer review rating (ALL Rating) 4.3/5 3,136 reviews

Hotel extras

  • Enjoy a hotel with pool, steam room, gym and beauty salon

  • Hold your event in our center with capacity for up to 950 people

  • We are a pet friendly hotel

  • Children up to 12 years of age stay free of charge

  • 10 minutes from downtown Belo Horizonte

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Belo Horizonte Lourdes

Avenida do Contorno 7315, Lourdes
30110047 BELO HORIZONTE
Brazil

GPS:-19.937953, -43.944862

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

REDE GOURMET

The Sargas is a modern and innovative restaurant with conditioned wine cellar, stylish decor and excellent service. The menu is prepared by an experienced chef, bringing the best in international cuisine to the hotel with a taste of Minas Gerais.

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people. An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Room descriptions and layouts

28 

meeting rooms

From 1 to 520 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer complete comfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,136 reviews

TripAdvisor Rating  4.0/5  2,980 reviews

Unfriendly staff, old rooms, poor ammenities and "pão de queijo" cold

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Unfriendly staff, old rooms, poor ammenities and "pão de queijo" cold. I arrived at noon. The hotel was empty and the reception denied an early-check-in.

Dear Luciana dos Santos M., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Great holiday experience

Customer review rating 5.0/5

Brian C. Couples - Confirmed reviews ALL

My wife and I stayed for Christmas and new year's eve at your fine hotel. We were provided exceptional service the entire stay. We look forward to future trips!

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Need care and better management

Customer review rating 2.5/5

Ec Business - Confirmed reviews ALL

I have stayed at Mercury Lourdes for decades because of the location and service. However, the level of service and quality are going down to the drain. The hotel is getting unkempt. There are missing light bulbs, lamps, bed sheets are old and worne. Room renovations were poorly done and made the rooms look cheap. I could overlook the imperfections if the service wasn't so mediocre. Reception is not helpful and Manager seems to have a don't care attitude. Very disappointing and sad to see. Maybe Mercury needs to review how employees are treated and trained 🙄

Dear Mrs Edna C., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Sanson Gerente Geral

Happy

Customer review rating 4.5/5

Dean Couples - Confirmed reviews ALL

Happy with my stay

Dear Dean Mihaly S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

Good stay

Customer review rating 4.5/5

Luis A. Families - Confirmed reviews ALL

Great suite, fantastic job of Mariana and Tereza, they are amazing and very professional. I had a real pleasure staying there and will come back next year.

Dear Daniela Braga Pires R., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guilherme Sanson Gerente Geral

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Other web-users rate our hotel

  • 518 reviews 8.8/10 Location
  • 1,158 reviews 6.7/10 Room
  • 1,141 reviews 7/10 Service
  • 55 reviews 3.5/10 WiFi
  • 649 reviews 7.5/10 Breakfast
  • 453 reviews 6.4/10 Cleanliness
  • 265 reviews 3.3/10 Value
  • 203 reviews 5.9/10 Food

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