Hotel - Mercure Belo Horizonte Lourdes Hotel
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Mercure Belo Horizonte Lourdes Hotel

4.0/5 2,665 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AMIL0.5 km / 0.31 mi CREDIT SUISSE0.5 km / 0.31 mi GENERAL ELECTRIC12.2 km / 7.58 mi IBM3.4 km / 2.11 mi KPMG2.8 km / 1.74 mi PETROBRAS0.5 km / 0.31 mi SANTANDER0.45 km / 0.28 mi TETRAPAK1.3 km / 0.81 mi VIVO S/A1 km / 0.62 mi
BRADESCO0.6 km / 0.37 mi FIAT21.6 km / 13.42 mi GOOGLE4.9 km / 3.04 mi ITAÚ0.45 km / 0.28 mi OI4 km / 2.49 mi SAMARCO1.4 km / 0.87 mi TELEFÔNICA0.7 km / 0.43 mi VALE10.6 km / 6.59 mi

Congress centre

EXPOMINAS5.5 km / 3.42 mi MINASCENTRO1.9 km / 1.18 mi

Exhibition centre

AVENIDA AFONSO PENA5 km / 3.11 mi

Your meetings and events

The Mercure Belo Horizonte Lourdes hotel features comprehensive facilities for hosting events ranging from small meetings to large events. The hotel boasts 26 event rooms with WIFI and can host events for up to 520 people.An ideal choice for social and corporate events! Our team is ready to help down to the smallest details for a truly unforgettable event.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA DE APOIO MARTE 11 m2 2 m 8 0 6 0 0
SALA VIP LUA 11 m2 2 m 0 0 0 0 0
SALA CYGNUS 12 m2 2 m 10 0 8 8 0
SALA DE PESQUISA VENUS 12 m2 2 m 0 0 0 0 0
SALA DE APOIO JUPITER 14 m2 2 m 10 0 6 0 0
SALA DE APOIO NETUNO 14 m2 2 m 10 0 6 0 0
SALA URANO 14 m2 2 m 6 0 6 0 0
SALA DE APOIO SATURNO 15 m2 2 m 10 0 6 0 0
SALA LIBRA 15 m2 2 m 10 0 7 0 0
SALA VIP TERRA 15 m2 2 m 0 0 7 0 0
SALA DE PESQUISA MERCURIO 16 m2 2 m 0 0 8 0 0
SALA PEGASUS 26 m2 2 m 30 14 15 16 0
SALA AQUARIUS 33 m2 2 m 0 0 12 0 0
SALÃO SIRIUS I 46 m2 3 m 50 16 16 20 15
SALÃO SIRIUS II 46 m2 3 m 50 16 16 20 15
SALA ANTARES 56 m2 3 m 60 20 20 32 20
SALA PHOENIX 60 m2 2 m 60 20 20 32 20
SALA GALILEU 76 m2 3 m 100 30 30 50 30
SALA KEPLER 76 m2 3 m 100 30 30 50 30
SALA NEWTON 76 m2 3 m 100 30 30 50 30
SALA COPERNICO 89 m2 3 m 110 32 32 60 35
SALÃO SIRIUS 94 m2 3 m 110 32 32 60 35
AUDITÓRIO CENTAURO 148 m2 3 m 157 0 0 0 0
FOYER CONSTELAÇÕES 150 m2 3 m 0 0 0 0 0
RESTAURANTE TELLUS 191 m2 2 m 0 0 0 0 0
FOYER GALAXIAS 260 m2 4 m 0 0 0 0 180
SALÃO DOS ASTRONOMOS 315 m2 3 m 520 60 60 200 200

Our rooms

Discover our rooms at the Mercure Belo Horizonte Lourdes hotel and be amazed! Our rooms are designed to meet all of your accommodation needs and, whether for business or leisure, all of the different room categories provided by the hotel offer completecomfort, free WIFI and 24-hour room service. Rooms for up to 3 people whether traveling with friends or family.

  • 379 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Toilets
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 11,702 reviews

Our guest reviews for
Mercure Belo Horizonte Lourdes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,665 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jorge B. Families - 25/11/2019 Confirmed reviews ALL
« Belo Horizonte great stay »

I am living at the Mercure Hotel in Belo Horizonte for one year and eleven months. It's been remarkable in many aspects. I became part of this big family and in many ways, this is the real feeling. The General Manager, Rodrigo Mangerotti turn out to be a great friend and I've learned with him a number fo lessons on how to conduct such a complicated undertaking with kindness and firmness as well. I am sure I'll never forget the years 2018 and 2019. I take this opportunity to wish the very best for all working ate the Mercure Hotel - Lourdes. It's been a great experience!

Anonymous Business - 24/11/2019 Confirmed reviews ALL
« Experiencia satisfatória »

-

David Business - 21/11/2019 Confirmed reviews ALL
« Good, but could be better. »

Hotel was clean, staff was courteous, but lacked that over-and-above vibe. One bottle of water per the three day stay?? Spa was crazy expensive.

Alexander S. Business - 11/11/2019 Confirmed reviews ALL
« Great service even if not all staff can speak English. »

Nice hotel, great buffet breakfast and friendly staff. Raphael Rocha was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER S., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Bruna N. Couples - 30/10/2019 Confirmed reviews ALL
« Good hotel but overpriced »

The hotel was chosen because of its great location and good reputation. We decided to book it even though the price was higher than we expected. For its price, we found the room to be overpriced. The furniture in the living room was old and very outdated. As for the employees, they were all very attentive and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruna Sarmento N., Thank you for taking the time to share your feedback. Please be informed that we have already started a renovation of our apartments. We hope to see you again very soon in our hotel! Regards, Nicole Costa Quality Coordinator

. Business - 07/10/2019 Confirmed reviews ALL

It's not alright to charge a client for ice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodrigo, Thanks for taking the time to share your feedback. We will share your feedback with Management to review. We hope to see you again very soon in our hotel! Regards, Nicole Costa Quality Coordinator

Jeffersn B. Business - 05/10/2019 Confirmed reviews ALL
« Loud noise »

It was terrible, at 5 am a loud noise wake me up I suppose that was the water pipe of the neighboring room When complaining with the front desk, they just apologized for the situation, it was not enough for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jefferson B., Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like to give you a courtesy night to repair the problem you experienced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Jorge B. Couples - 03/10/2019 Confirmed reviews ALL
« Being in Brazilian Hinterland »

As lovely as it can be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jorge, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicole Costa Quality Coordinator

Alexandre N. Business - 01/10/2019 Confirmed reviews ALL
« nice hotel, unfortunately i stayed while it was doing some renovation on the front lobby. terrible cinnamon scent »

another bad experience: i stayed in a room with a very, very cinnamon scent. It was nauseating. the cleaning lady explained to me that even though smoking is prohibited, some of them smoke in the room and the cinnamon scent is to help clear it up. i couldn't stay in my room when I first arrived so i opened up all the windows but later that night, it was still almost unbearable. although the room and service were very good, it was far from an enjoyable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexandre, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 30/09/2019 Confirmed reviews ALL
« Really sweet staying with Mercure »

Everyone on this hotel treats me really nicely. It was a worth staying experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Yukie E., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 27/09/2019 Confirmed reviews ALL
« Excelente hotel »

Magnífica

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Adrian, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Christiano Business - 22/09/2019 Confirmed reviews ALL
« Great hotel »

Unfortunately this time the hotel was under construction, but still pretty good and in a great location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANO, Thanks for taking the time to share your feedback. We have announced that the renovation at the reception has been completed. We hope to see you again very soon at our hotel! Regards, Nicole Costa Quality Coordinator

Alexandre F. G. Business - 19/09/2019 Confirmed reviews ALL
« Satisfied »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexandre, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Anonymous Business - 16/09/2019 Confirmed reviews ALL
« bad service at reception »

Always enjoy coming back but the help from the 'new' staff at the reception is definitely worse as the old staff. The service has gotten less professional and less polite. When help is needed for problems with the room or laundry you have to ask multiple times and keep reminding them before they actually take action. I have been coming to this hotel every weekend for almost one year and the service at the reception has never been this bad and slow. Might also have to do with the fact that there are a lot of new people behind the reception desk and just a little experienced people to train them or inform them how it is properly done. Service for the rooms and the restaurant is still great though. After one year returning nearly every week there is a very personal service and always get a warm welcome in the restaurant and gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick Johannes T., Thank you for taking the time to write to us following your stay at the Mercure Belo Horizonte Lourdes Hotel. We regret that the service was not up to your expectations, please accept our sincere apologies. We will share all your comments with the Head of Department to make the necessary improvements. Mercure hotels always want to provide the best quality of service during their stay; therefore your opinion is fundamental to us. Once again, we welcome your comments and hope to regain your confidence in the next stay. Regards, Nicole Costa Quality Coordinator

Ricardo Business - 11/09/2019 Confirmed reviews ALL
« Enhancement »

I felt so comfortable and admired the hospitality and privacy I had. I would recommend just being more concerned about cleanliness, because I found chocolate packaging and also dust under the double bed. Also, I noticed that the bathroom shaving mirror was smudged with fingerprints, meaning proper cleaning and disinfection was not performed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ricardo, We appreciate your comments on your hosting with us. We will share your impressions with our operational teams and review each item pointed out to make the necessary improvements. This feedback is very important to us as it gives us the opportunity to review internal processes and work on improvement points. We look forward to serving you again and making a positive impression on you of our services, corresponding to the standard we are used to working with. We are available for whatever you need. Regards, Nicole Costa Quality Coordinator

Alexandre Business - 10/09/2019 Confirmed reviews ALL
« All good »

simple, clean and confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexandre, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Denise K. Families - 10/09/2019 Confirmed reviews ALL
« Stay at Mercure Lourdes Belo Horizonte »

I booked my stay last minute as I had a family emergency in Brazil. Gustavo from reservations was amazing. Helped me straight away. Everyone, from the bell boys to the restaurant, reception, etc., was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise K., We very much appreciate your comments regarding your stay at the Mercure Belo Horizonte Lourdes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Costa Quality Coordinator

Rexford P. Families - 08/09/2019 Confirmed reviews ALL
« Aging, but still most convenient and best »

The rooms are getting old, but remain comfortable and spacious. The staff is fabulous. Construction in the lobby makes it more difficult to get around, but overall this is where we always stay in BH and where we'll continue to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rexford, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicole Costa Quality Coordinator

Nickolas P. Business - 30/08/2019 Confirmed reviews ALL
« Great stay! »

Nice place, good staff, well located and amazing gym! by far the best gym I have ever seen in a hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Nickolas, Agradecemos seus comentários referentes á sua hospedagem no Mercure Belo Horizonte Lourdes. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Para nós seria muito importante que sua impressão sobre nosso hotel fosse compartilhada com os usuários do Trip Advisor através do seguinte link: https://www.tripadvisor.com.br/Hotel_Review-g303374-d299435-Reviews-Hotel_Mercure_Belo_Horizonte_Lourdes-Belo_Horizonte_State_of_Minas_Gerais.html Atenciosamente, Nicole Costa Coordenadora de Qualidade

Leonardo Business - 28/08/2019 Confirmed reviews ALL
« Improve support at Sauna »

I have been staying at Mercure Lourdes last Sunday to Monday, 25 - 26th August, and for my surprise the lockers located at the sauna has no key. Asking in he reception for the keys, I had the answer that this is a responsibility from the gym, that wasn't working Sunday, so they haven't keys to the lockers. It is a little bit strange, cause the sauna was turned on by the hotel, so I guess that the Hotel should have keys to the lockers, where the guest can put your belongings inside to enjoy the sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Leonardo, Obrigada por dedicar um tempo para compartilhar seu feedback. De fato os armários que estão próximos a sauna, não pertecem ao hotel. Eles são da nossa academia tercerizada para oa alunos externos dele. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Nicole Costa Coordenadora de Qualidade

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