ibis budget London City Airport 2 stars

Customer review rating 3.8/5 4,970 reviews

ibis budget London City Airport
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+ 11 Services

Hotel extras

  • Continental Breakfast featuring juices, cereal and more - Takeaway Breakfast available

  • Variety of Pizzas, Snacks & drinks available throughout the day

  • Easy access to Central London, Excel Centre, O2 Arena, City Airport and Westfield Stratford

  • Free Parking and Wi-Fi throughout your stay

  • Early Check-in / Late Check-out Available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Languages spoken at the hotel
  • Electric car recharging units
  • Ironing room
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis budget London City Airport

North Woolwich Road
Silvertown
E16 2EE
london
united kingdom

Tel: +442074749106

Fax: (+44)2074749347

Check-in from 14h00

Check out up to 12h00

  • Bus :  474 Stop J

  • Underground Station :  DLR Pontoon Dock

  • By plane

    CITY AIRPORT At 0.64km / 0.4 miles

  • By plane

    LONDON CITY AIRPORT At 0.1km / 0.06 miles

  • By plane

    LONDON HEATHROW At 26km / 16.16 miles

  • By car

    A13 At 0.1km / 0.06 miles

  • By train

    STRATFORD INT At 8.21km / 5.1 miles

  • By train

    STRATFORD INTERNATIONAL At 4.2km / 2.61 miles

GPS :51.502342, 0.04158

Companies

  • TATE & LYLE 0.48 km / 0.3 mi
Companies

Our accommodation(s)

TRIPLE - Room with a large bed and a bunk bed.

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk
  • Multimedia hub

DOUBLE - room with one double bed for up to 2 people.

  • Max. number of persons: 2
  • Wireless internet in your room
  • Multimedia hub

TWIN - Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk
  • Multimedia hub
Rooms

Our guest reviews for
ibis budget London City Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

4,970 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,082 reviews

Was not able to come and did not get any response when contacted the hotel

Customer review rating 3.8/5

Anonymous Couples - 31/03/2020 Confirmed reviews ALL

I could not come because of the coronavirus lockdown. When enquired about refund, since this was not a normal cancellation, I haven't heard back.

Dear Guest, Thank you for taking the time to share your feedback. Due to current circumstances, our company has decided either to refund all prepaid bookings, or to amend these bookings on customers' demand. This is clearly displayed on our website since the crisis. I have double checked all our inboxes, and I didn't retrieve any email from you about a refund claim. Please forward me your previous message, or please send me a new message to allow me to claim a refund to our relevant department. Sincerely, Emmanuel Alley General Manager

24 hr sunshine

Customer review rating 3.8/5

Mark R. Business - 23/03/2020 Confirmed reviews ALL

The room was fully lit from outside all night. No way to sleep. Blackout blind was smaller than the window.

Dear MARK R., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuel Alley General Manager

Good location for what we were looking for

Customer review rating 3.8/5

Anonymous Friends - 23/03/2020 Confirmed reviews ALL

Room was clean and staff were friendly, location was not ideal for central London but was great for an event at the O2 or Excel exhibition centre.

Comfortable, great staff

Customer review rating 3.8/5

Kathy T. Solo - 21/03/2020 Confirmed reviews ALL

Comfortable, really helpful member of staff but took ages to find the entrance to the hotel.

Incredibly rude unfair and horrible member of staff called Sony

Customer review rating 3.8/5

Maria H. Families - 18/03/2020 Confirmed reviews ALL

The manager did offer a free night stay after hearing the ordeal we had to go through with a member of staff ( receptionist called Sony) A month in advance I called to make sure the hotel had a cot for my toddler to sleep in for the 3 nights I was about to book, in which the hotel said yes so I booked 3 nights with the cot. When we arrived the staff was great polite. I got my keys and notice the two rooms we booked were in located in different floors, I asked if we could be moved upstairs since it was the same price I had already paid and I was not going to be using the bunk bed with my toddler as I had asked for a cot. The receptionist mention that she was fully booked but could without a doubt do it tomorrow. I was happy with the answer. We headed to our room and just before putting my two year old to bed I notice the cot to my horror had no mattress. That can cause injury to the growing spine. Also the bunk bed was not made and the mattress cover was stained with what looked like blood. I went to the reception obviously. Asked for two duvets to use as a temporary mattress for the cot and sheets. She was incredibly understanding and nice and provided me with the service within minutes of explaining the issue. Next morning went down to change the rooms and Sony started telling it was not possible I asked or the manager and she said it was her and i was provided with the managers name by the night staff the day before. In which I stayed silent about . She did change the rooms, I forgot to mention about moving the cot but I had presumed and thought they would move it as I had asked for it for the 3 nights. I also mention that the cot had no mattress and they new said previous costumer babies had sleeper like that and that they had no mattress. She was already giving me a big attitude for no reason at all. Upon arriving with my family to have breakfast at 9:25 am the men had their trays out ( I hate eating in a tray personally) Sony throws the tray on the table and looks at me in which I am shocked and after eating while trying to stop my toddler from running around she tells me the trays have to be put on the trolley not left on the table ( I tell her I will put it but I was obviously busy) she takes it anyway looking mad and annoyed . I try to not let it bother me and we leave for London city center. 9:00 arrived at the hotel no cot in the room went again down to the reception and Sony already annoyed asks what do I need. I ask for the cot and 3 pillows to place inside. She says I should have asked in the morning and that she can’t give them to me. I proceed to tell her that I am the costumer and that if I ask for 3 pillows and a duvet I should get it specially if the pillows are for my daughter to use as a mattress. I also ask her why was she giving me an attitude. She then says is me that is giving her one. Really shocked here ( my friend and husband had to get the damn pillows as she wouldn’t have given them to me and they were being told off by her about my attitude. Who does that!? I have studied hotel management and tourism and travel all over the world I have never had to feel bad about asking for pillows. Sometimes costumer are wrong and big time but this woman was big queen B Rude, unprofessional talking back, laying about not being allowed to provide the pillows or being the manager. Not having the keys to get the pillows etc. Looking nasty at the costumer... seriously, the manager has offered us a night in which we are gonna take but not at his hotel ( all because I don’t wish to see Sony the receptionist at all ) she ruined my birthday and my holidays. Maria

Dear JUAN ANDRES R., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I will certainly contact you again when things will get back to normal. Look after your loves one, stay safe. Sincerely, Emmanuel Alley General Manager

Not at all satisifed

Customer review rating 3.8/5

Aps Business - 15/03/2020 Confirmed reviews ALL

Unclean looking place that is a bit out of the way if you come from either West or East London. Room not clean enough and was definitely not cleaned over night - bed sheets might have been tidied up but everything looked heavily worn and used including towels. Noise from some boiler system at the bottom of the building filtering into the room depending on where you standing and audible when you try to sleep, only way to sleep was use ear buds. Bed springy on one side and just about manageable to sleep on other, floor unclean. Shower head dropped off on 3rd night and luckily not injured myself as I was standing outside the shower to test the warmth of the water. All round cleanliness poor, visible dirt on windows, floors, windows and elsewhere. Not the best place to stay. It was like that back in 2016 when I stayed one or two nights. This time I managed 3 nights and left one night early, just could not bear the it. Paid for breakfast that was hardly worth paying for would have been cheaper and better breakfast at a a breakfast place outside of the hotel somewhere.

Dear SEEHRA A., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuel Alley General Manager

Cheap

Customer review rating 3.8/5

Lo Friends - 15/03/2020 Confirmed reviews ALL

Stayed in triple room for £34 as booked in advance. Reception area was lovely, staff friendly. Room was basic but as expected. Barely any toilet paper however got more on request. Room was generally clean except for the shower which had pubic hairs in it but didnt need to use it so wasnt bothered. Only thing that really struggled with was the tiny hard pillows provided were extremely uncomfortable but was my own fault for forgetting to being my own.

Well located

Customer review rating 3.8/5

Nic Couples - 14/03/2020 Confirmed reviews ALL

Good location for the airport, good value

Great stay

Customer review rating 3.8/5

Matt Solo - 12/03/2020 Confirmed reviews ALL

Very reasonable two night stay. Easy walk to Pontoon Dock DLR. Comfy bed and friendly, helpful staff.

Need new Reception Area

Customer review rating 3.8/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

Facilities abit basic, would of rather stayed in a hostel. Reception area is a bit basic as just looks like a table with a laptop on top. Receptionist didnt look like a employee but more like a hotel resisdent. Uniform would go a miss.

Dear SOLOMON H., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmanuel Alley General Manager

Great Value

Customer review rating 3.8/5

Kelley F. Solo - 10/03/2020 Confirmed reviews ALL

Great Value and just what I needed, staff were very pleasant and hotel was clean and tidy.

Well located for Excel, friendly lady at reception, clean and excellent value

Customer review rating 3.8/5

Fiona50 Business - 10/03/2020 Confirmed reviews ALL

Booked 2 rooms to attend a show at Excel. Rooms were clean, inexpensive and delivered on expectations. Lady at reception was polite and friendly. breakfast was fine for the price paid. Would stay again.

Clean, Quiet and Nice

Customer review rating 3.8/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

The hotel was clean and quiet which was perfect for a short stay for a conference.

Well located

Customer review rating 3.8/5

Raluca Families - 09/03/2020 Confirmed reviews ALL

Near to our family, good security,

Perfect location for us

Customer review rating 3.8/5

Margaret T. Couples - 09/03/2020 Confirmed reviews ALL

Our bedroom was very clean, and very comfortable. I only paid £28. We’ve been before as it is opposite the Brick Lane único Hall we go to. I requested a quiet room overlooking the car park and was given exactly that. Will definitely book again.

Good Stay

Customer review rating 3.8/5

Natasha J. Friends - 08/03/2020 Confirmed reviews ALL

Lovely small hotel, in a good location, easy to get buses, tubes etc into London and nice cafe Bonnane along the road. Lovely area, quiet. Friendly staff, pizzas are lovely and quite cheap. Overall good stay, beds are comfy too! Second time staying and would stay again when coming to London.

Just right.

Customer review rating 3.8/5

Phil R. Business - 08/03/2020 Confirmed reviews ALL

I always stay here when I am visiting the Excel Centre, it is only a short walk to the Excel and with free parking. The rooms are always clean and the staff always friendly.

Very well located, room was clean and warm

Customer review rating 3.8/5

Rachel Business - 07/03/2020 Confirmed reviews ALL

Staff were friendly, room was nice and clean and the location was perfect for the Excel

Great value

Customer review rating 3.8/5

Amy Friends - 07/03/2020 Confirmed reviews ALL

Spent two nights here with a friend. The bed we had was comfy, it was made sure that we have enough comforters which I really appreciate. There were several lights in the room and we liked that a lot! The most surprising thing however was the shower - the water pressure was great and we hadn't expected that because it is a budget hotel. The best thing however were the staff - extremely helpful and sweet, I really appreciate all of them! Thank you so much!

Nice Hotel - great price

Customer review rating 3.8/5

T S. Families - 07/03/2020 Confirmed reviews ALL

Very nice hotel rooms, good beds. Friendly staff. Close to train station.

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