Hotel - ibis budget London City Airport
Ibis Budget Hotel Ibis Budget Hotel

ibis budget London City Airport

3.5/5 1,077 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Languages spoken at the hotel
    • English
    • French
  • Electric car recharging units
  • Ironing room

Catering

  • Breakfast
  • Snack & beverage machine

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

TATE & LYLE0.48 km / 0.3 mi

Exhibition centre

EXCEL EXHIBTION1 km / 0.62 mi ExCel1 km / 0.62 mi

Our rooms

  • 81 rooms
  • 4 rooms for people with reduced mobility
  • 81 family rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings
3.8/5 ALL Rating 4,886 reviews

Our guest reviews for
ibis budget London City Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,077 reviews
Pp A. Business - 10/02/2020 Confirmed reviews ALL
« Home, sweet home »

After 10 nights living there, we were very well attended, well located for our job and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSE A., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Liz Solo - 10/02/2020 Confirmed reviews ALL
« Good stay »

It was a comfortable experience staff were friendly and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth O., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam TALWAR

Simon Couples - 08/02/2020 Confirmed reviews ALL
« Good stay »

Arrived after 21:00 and there were lots of guests milling around. No sign of anyone on reception and it was a while - maybe 5 minutes - before anyone arrived. He appeared to be on duty alone. Check-in was swift. Room clean and adequate. Bed comfortable. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON H., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Steyn Business - 08/02/2020 Confirmed reviews ALL
« Good location is only positive. »

The reception staff had a lot to be desired for. My credit card was declined on the first charge attempt. On the second attempt it worked. Shortly after I received 2 sms messages from the Bank informing me that I had been charged 2 different charges from the Ibis hotel. I went to reception and informed the person at the front desk. He informed me that I was wrong even though I showed him the 2 sms messages. He refused to follow up and told me that I had to take it up with my Bank. Making a problem created by him my problem? Not the best customer service. In reality I will not recommend this hotel to anyone due to poor service and quality of rooms being completely over priced!

Banjo A. Friends - 05/02/2020 Confirmed reviews ALL
« Good stay »

It was a lovely experience and the staff were friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear BANJO A., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

K. Business - 04/02/2020 Confirmed reviews ALL
« Well located »

Good. Love latte for breakfast. Perfect location, nice and helpfull people, clean and tidy. Would be better to have an extra tovel for hands, but can live without it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRISTINE D., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

John B. Families - 04/02/2020 Confirmed reviews ALL
« Our room given away »

After arriving at 11am to just leave car and see if we could check in was told after 2pm which we expected. We went into town. Have a call at 8;10 to ask if we still want rooms which we did. We got back to hotel 11:45 to be told we hadn’t got our rooms. This was a party myself, wife and 3 grown up daughters. So we had to be separated. Very stressed and angry that they knew twice in the day that we was coming.

Rob Couples - 04/02/2020 Confirmed reviews ALL
« Clean room good location but very basic and not very well designed layout »

It was just ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROB H., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Satyam Talwar

Ovidiu Friends - 04/02/2020 Confirmed reviews ALL
« It's ok for a short stay! »

Rooms are very small, with tiny bathrooms, but at least it was clean and the staff was very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DESIDERIU B., Thank you for taking the time to tell us about your experience at the ibis budget London City Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Satyam Talwar

Matt Couples - 02/02/2020 Confirmed reviews ALL
« Ideal for ExCeL »

Room was ideal for the our stay as we needed somewhere near the ExCeL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW T., We very much appreciate your comments regarding your stay at the ibis budget London City Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Satyam Talwar

Paul Couples - 31/01/2020 Confirmed reviews ALL
« Well located, basic but clean. »

The room was as good as could be expected for the price and was generally pretty clean. The layout with the shower in the main area would certianly not be ideal if we were not a couple. I think it would make much more sense to just have the whole space walled as a bathroom. The room had only 2 plug sockets, neither of which were next to the bed, not great in this day and age since most people would like to use their phone whilst on charge. A cheap kettle would have been very handy. There was one tiny bit of crisp in the corner, though from my personal experience cleaners are rarely given a realistic time to clean rooms properly, so I am not blaming the cleaners. Free gated car parking was excellent. Check in and check out was smooth and staff friendly. Light switches by the bed very handy. Overall for the fact it's a budget room, very good value.

J R. Families - 31/01/2020 Confirmed reviews ALL
« Great front of house »

I stayed on Tuesday 28th and the front of house gentleman was very professional and made me feel safe with my kids. Thank u x

Antoinette Business - 28/01/2020 Confirmed reviews ALL
« Well located for getting to the office. »

Very helpful staff with a smile. Good service, clean room, clean white soft sheets and comfortable bed...I slept well!

Dave S. Business - 28/01/2020 Confirmed reviews ALL
« Low cost, good enough rooms. »

For the low cost a good accommodation, simple but clean.

Fnu L. Families - 24/01/2020 Confirmed reviews ALL
« Was not given assigned room - floor reeked of smoke. »

On arrival I was given a room with a double bed and a bunk bed. This was not what I had reserved and paid for: a room with two twin beds. The bunkbed was extremely difficult to use, uncomfortable, and as a result it was a terrible night with almost no sleep. I was told I could "speak with the manager when he came the next day at 07:000". I explained that this was useless since 1) it would be too late to change the room and 2) I had to leave at 06:00 to catch my flight. In addition, the second floor hallway reeked of cigarette smoke. Never again.

22/01/2020 TripAdvisor review
« Super value for London »

Family weekend to London. Quiet location, close to DLR. Few amenities close by but that wasn’t a problem, you’re on London’s doorstep. Breakfast was good and cheap, enough choice,just need need more than 1 plug in the room as charging phones is a must and 1 towel per guest , but rooms are clean and comfortable and the shower was good . For a cheap weekend you can’t beat it.

22/01/2020 TripAdvisor review
« Comfortable and convenient »

Incredibly comfortable and convenient. If you want to stay in London, look no further. 30mins to Central London, Quiet but in a young and newly built neighbourhood. More convenient if you drove in from outside London!

Aridane Families - 20/01/2020 Confirmed reviews ALL
« Great staff »

The staff is really friendly

Ian S. Friends - 20/01/2020 Confirmed reviews ALL
« Very good location and good parking »

Clean room was to access

Anonymous Business - 19/01/2020 Confirmed reviews ALL
« Uncomfortable bed, no separate bathroom »

Terrible nights sleep. For the price would have expected better basics.

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