Mercure Guarulhos Aeroporto Hotel 4 stars

Customer review rating 4.3/5 6,430 reviews

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Mercure Guarulhos Aeroporto Hotel
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+ 19 Services

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the transfer to take you to the Airport with comfort and without rush

  • 6-minute drive to Avenida Paulo Faccini

  • 7-minutes drive to Bauducco

  • 13 minutes to São Paulo International Airport - Garulhos

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040 guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :  Linha Vermelha e Sentido Guarulhos

  • By plane

    Aeroporto de Guarulhos At nullkm / null miles - Shuttle paying

GPS :-23.473915, -46.531971

Companies

  • ACHE 0.1 km / 0.06 mi
  • BAUDUCCO 0.1 km / 0.06 mi
  • CONTINENTAL VDO 0.1 km / 0.06 mi
  • CUMMINS 0.1 km / 0.06 mi
  • ITAPEMIRIM 0.1 km / 0.06 mi
  • PEPSICO 0.1 km / 0.06 mi
  • PHIBRO ANIMAL 0.1 km / 0.06 mi
  • RANDON 0.1 km / 0.06 mi
  • RAPIDAO COMETA 0.1 km / 0.06 mi
  • UMICORE 0.1 km / 0.06 mi
  • VISTEON 0.1 km / 0.06 mi
  • YAMAHA 0.1 km / 0.06 mi

Hotel services

FLORIANO

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 14 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 104 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 40 non-smoking rooms
    • 22 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
Access to property
  • Shuttle
    • Guarulhos Airport Additional charge
    • Guarulhos Airport Additional charge
  • Spark Additional charge
    • On site
    • 108 parking spaces
    • Private
    • Valet parking
Well-being
  • Swimming pool on the top
    • Outside
    • On site
  • Sauna, Gyn and swimming pool
    • On site
Family
  • Services for children
    • Play area

Your meetings and events

With 5 rooms with WIFI, Mercure Guarulhos Airport has a capacity for 100 people, with a 3.5m ceiling. Making Mercure Guarulhos Airport is a perfect location for all types of meetings.

Room descriptions and layouts

16 

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Auditorium

  • Flipchart

  • Screen

  • Videoconferencing

  • Audio and video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,430 reviews

TripAdvisor Rating 4.0/5

1,025 reviews

Well located

Customer review rating 4.5/5

Mila Families - 05/10/2021 Confirmed reviews ALL

The hotel is close to the city downtown, malls and good restaurants. The room is nice because it has a small desk and chair so I could use it for my home office.

Dear Mila F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Extra charge for transportation

Customer review rating 0.5/5

Hermann L. Business - 01/10/2021 Confirmed reviews ALL

This hotel charge for transportation from hotel to airport, this should be free since the shuttle bus is constantly going to airport to pick up new customers. I don’t think this is fair, I am a platinum Accor and to pay for this ride after I stayed at this hotel for several days. This is not a good policy and shows they don’t appreciate our loyalty to this location. Last time I asked the managers to review this policy but they really don’t care about us. I will be checking options for my next visit.

Dear Hermann L., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good Stay & Well Located

Customer review rating 4.5/5

Eliana T. Business - 23/09/2021 Confirmed reviews ALL

Hotel with excellent infrastructure and service.

Dear Eliana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Bianca S. Families - 17/09/2021 Confirmed reviews ALL

Excelente restaurante

Prezada Sra. Bianca, Agradecemos os seus comentários no seguimento da sua estada no Mercure Guarulhos Aeroporto Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great food …nice room

Customer review rating 4.0/5

Craig M. Couples - 09/09/2021 Confirmed reviews ALL

I spent my last two days of a three month tour of Brazil at this hotel before I flew out. It was one of the nicest buffets I had in Brazil …the staff spoke good English and the airport shuttle was very accommodating …

Dear Michael Craig M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

Poor breakfast.

Prezado Sr. Paulo, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Csncella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.0/5

Cecília. Business - 03/09/2021 Confirmed reviews ALL

It was satisfactory. Employees were very polite, as always. I had a problem with the air conditioner, but was solved at the same day. My biggest concern is about the breakfast served at the restaurant. I’m looking for more healthy food. The scramble eggs for example has to much butter.

Prezada Sra. Cecilia, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good Stay

Customer review rating 4.0/5

Gian P. D. C. Business - 02/09/2021 Confirmed reviews ALL

I liked the apartment and its furniture's

Dear Gianpiero, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great customer service

Customer review rating 5.0/5

Paulo Business - 25/08/2021 Confirmed reviews ALL

I stayed at the Mercure Guarulhos for "day use", while waiting in between flights. It's close to the airport (10-12 min.) and have shuttles running hourly. Everyone, from receptionists to room service, was extremely pleasant and very welcoming. Room was clean and well stocked. Restaurant prepared a good filet mignon. Overall a very smooth and happy experience.

Dear Paulo F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good stay.

Customer review rating 5.0/5

Anonymous Business - 13/08/2021 Confirmed reviews ALL

Service was excellent.

Dear Christian William B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Quarantine

Customer review rating 3.5/5

Ollin Business - 02/08/2021 Confirmed reviews ALL

Food quality need to improve.

Dear Ollin G., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordenator Mercure Guarulhos Aeroporto

sempre perfeito.

Customer review rating 5.0/5

Renas Families - 02/08/2021 Confirmed reviews ALL

Adoro me hospedar no mercure

Prezado Sr. Renas, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Short and Good Stay

Customer review rating 4.0/5

Benj Business - 01/08/2021 Confirmed reviews ALL

Good location. Great service. Friendly Staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Quick Stay, Nice Service

Customer review rating 4.5/5

Felipe R. Couples - 27/07/2021 Confirmed reviews ALL

I called last minute in need of a day use room. Alexandre provide it very quickly and even left the check-in pre-made. Thiago was quick and very friendly (yet professional) during check-in. Staff is great and always smiling. Only reason for not being a 10 is because we were put in a twin room at first, but we're a couple. :)

Dear Felipe R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

good stay

Customer review rating 5.0/5

Shreedhar A. Business - 20/07/2021 Confirmed reviews ALL

very good

Dear Shreedhar A., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Luana Cancella Quality Coordinator Mercure Guarulhos Analu Milanese Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Lilian A. Couples - 18/07/2021 Confirmed reviews ALL

Very good, happy choice. Clean, good restaurant. Front desk nice and welcome. Thanks

Dear Lilian A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Pleasant stay

TripAdvisor rating 5.0/5

881shankarb 01/02/2020 TripAdvisor review

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good value for money

TripAdvisor rating 4.0/5

MirjaB288 Couples - 20/01/2020 TripAdvisor review

Hotel is fairly close to the airport, but there was traffic jam on the way to the airport and we missed the early morning flight. Breakfast should start earlier so we could enjoy it. The room was actually an apartment with kitchen, living room and a separate bed room. Lots of space, we liked it.

Dear Mirja, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

TripAdvisor rating 5.0/5

Ayodeji A Family - 16/12/2019 TripAdvisor review

Excellent and family friendly. Great location, excellent professional staff and very attentive to the needs of the my family especially the attendant would helped carry our luggages and set up the sleeping places for my sons. A special thank you to him.

Dear Ayodeji We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied as always

TripAdvisor rating 5.0/5

Keshwani Business - 09/12/2019 TripAdvisor review

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Dear Keshwani, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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