Hotel - Mercure Guarulhos Aeroporto Hotel
Mercure Hotel Mercure Hotel

Mercure Guarulhos Aeroporto Hotel

4.0/5 1,000 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACHE0.1 km / 0.06 mi CONTINENTAL VDO0.1 km / 0.06 mi ITAPEMIRIM0.1 km / 0.06 mi PHIBRO ANIMAL0.1 km / 0.06 mi RAPIDAO COMETA0.1 km / 0.06 mi VISTEON0.1 km / 0.06 mi
BAUDUCCO0.1 km / 0.06 mi CUMMINS0.1 km / 0.06 mi PEPSICO0.1 km / 0.06 mi RANDON0.1 km / 0.06 mi UMICORE0.1 km / 0.06 mi YAMAHA0.1 km / 0.06 mi

Your meetings and events

Mercure Guarulhos Aeroporto has 14 rooms with Wi-Fi access and capacity for up to 600 people, making it the perfect venue for all types of meetings.

Mercure Guarulhos Aeroporto Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AÇORES 23 m2 2 m 20 10 12 12 12
ANTILIA 23 m2 2 m 0 8 12 10 0
CABO VERDE 28 m2 2 m 20 10 12 16 0
COZUMEL 28 m2 2 m 26 10 12 12 0
GUADALUPE 28 m2 2 m 24 10 12 14 0
SYROS 28 m2 2 m 24 14 12 12 0
GALAPAGOS 30 m2 2 m 28 16 16 18 0
FIJI 35 m2 2 m 40 16 14 16 0
ABROLHOS 55 m2 3 m 50 20 20 24 25
FERNANDO DE NORONHA 55 m2 3 m 50 24 24 26 0
ITAPARICA 67 m2 3 m 52 26 28 26 0
TASSOS 70 m2 3 m 60 22 26 26 0
KITHERA 75 m2 3 m 80 26 32 36 0
SANTORINI 75 m2 3 m 80 30 32 36 0
ILHAS BRASILEIRAS 177 m2 3 m 230 50 80 76 0
ILHAS GREGAS 220 m2 3 m 300 80 120 120 0
    • Auditorium
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

  • 105 rooms
  • 40 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 5,653 reviews

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,000 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Pedro M. Business - 13/02/2020 Confirmed reviews ALL

Only hotel that accepted the reservation considering the neighborhood hotels overbooked due to the rain. Congratulations

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Pedro, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Alex Business - 07/02/2020 Confirmed reviews ALL
« Good enough »

Only to sleep. Please send the invoice, I have been waiting now for a week to receive the invoice by email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto and we already sent your invoice. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Sankar Couples - 05/02/2020 Confirmed reviews ALL
« Good location, memorable stay »

the hotel is in a good location, near shopping, view from the topmost floor simply superb, excellent staff, will stay again 11 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Yougeeaw Business - 02/02/2020 Confirmed reviews ALL
« Ok »

Good room - but more than a room it was a mini-apartment, with a small living room equipped with a sofa and a table good enough for comfortably working with a computer and a kitchenette. Bathroom was ok. Wi-Fi stable but slow. Breakfast is a weak point, not at usual level of Mercure Hotels for variety and quality. I dined at the hotel restaurant, it was quite good although a little expensive. On the whole the experience was ok, but this hotel is not quite at same level as the Mercure venues I stayed in Europe and Australia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

01/02/2020 TripAdvisor review
« Pleasant stay »

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dario S. D. S. Business - 31/01/2020 Confirmed reviews ALL
« Boa estadia »

Show

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Dario, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

S. Business - 25/01/2020 Confirmed reviews ALL
« Good stay »

The location it's not near of the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We also offer a rate with the breakfast included. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Anonymous Business - 23/01/2020 Confirmed reviews ALL
« Had to change rooms in the middle of the night due to noise »

I had an early flight to catch. The upstairs Neighbour was a family with very loud and active children. The noise could bêberas very clearly through the ceiling. I assumed it would wind down over the course of the evening . It did not. At midnight I gave up and called reception. They moved me to another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Angela Couples - 20/01/2020 Confirmed reviews ALL
« Comfortable stay and good breakfast »

I booked the room just for an overnight layover. So for my needs, the hotel served very well: fairly close to the airport and a good value for money. The room was actually an apartment with kitchen, living room and a separate bedroom. There's not so many kitchen utensils. Considering many guests choose this hotel in order to catch a flight early morning, I think they should start the breakfast earlier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Carolina, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Kalin Couples - 20/01/2020 Confirmed reviews ALL
« Ok hotel »

It is an OK place, with some dated decor and facilities. Pillows were cheap, and bedsheets idem. However, the beauty products were from good quality. The pool at the rooftop was a joke. Other than dirty, there was no bar or other structures to make us feel welcome. The restaurant food was delicious and well portion. However, the staff could have more training. For instance, I asked for a Cuba Libre cocktail, the waiter said that it was not available. I explain that it is just run and coke, and he denied it again. Then I pointed to the bar that Bacardi is a run, and I told him that he could absolutely make it happens. He was embarrassed about the situation and made up with one of the best services that I have had. All bathrooms in the entire hotel were ugly and dated. Moreover, in our suite, there was not a window nor a fan in the bathroom to remove the humidity after a hot shower. It was kind of dangerous to plug the hairdryer in that environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kalin Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Couples - 20/01/2020 TripAdvisor review
« Good value for money »

Hotel is fairly close to the airport, but there was traffic jam on the way to the airport and we missed the early morning flight. Breakfast should start earlier so we could enjoy it. The room was actually an apartment with kitchen, living room and a separate bed room. Lots of space, we liked it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirja, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Philippe Business - 13/01/2020 Confirmed reviews ALL
« Good as always »

Good as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Steven O. Solo - 11/01/2020 Confirmed reviews ALL
« Amazing and beautiful »

I had an amazing time at the hotel although the pool are seamed a bit dirty and outdated it was none the less an amazing place to see the city and the sunrise in the morning, the room was nice and clean, the staff was amazing, honestly some of the best people I have interacted with at a hotel in a while, but overall my stay was amazing !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Henry Business - 08/01/2020 Confirmed reviews ALL
« Dirty »

The room was extremely dirty. The towels had poop, the sheets had something like sand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Henrique, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Patrick Business - 26/12/2019 Confirmed reviews ALL
« Hotel is way outdated »

Overall was just ok, the attentive staff makes all the difference, good breakfast but the room I got desperately needs renovation, stained sofa, old furniture and a not so welcoming bathroom. I would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you that we have started renovations in some apartments and we have new projects. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Last B. T. B. R. Business - 22/12/2019 Confirmed reviews ALL
« First time stay at Mercure Guarulhos »

The staff were extremely polite and helpful. The evening Salmon was very nicely cooked. The late checkout was appreciated. Thanks. Only one surprise: the bar was not a part of the hotel. I found out when I was going to charge to my room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Family - 16/12/2019 TripAdvisor review
« Great service »

Excellent and family friendly. Great location, excellent professional staff and very attentive to the needs of the my family especially the attendant would helped carry our luggages and set up the sleeping places for my sons. A special thank you to him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayodeji We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R L. K. Business - 14/12/2019 Confirmed reviews ALL
« Extreme,y satisfied. »

During my transit through Sao Paulo on my way to India from Santiago, I had the pleasure of staying at Mercure near the GRU airport. I was very happy with the high level of cleanliness of the hotel. I was also very satisfied with the breakfast spread. The service of your front desk staff was very courteous. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Laura D. A. Business - 13/12/2019 Confirmed reviews ALL
« Good welcome »

Good gymn, nice welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Didier B. Business - 12/12/2019 Confirmed reviews ALL
« as expected »

only problem was at check out that Hotel over invoiced me. Problem was resolved after showing my reservation and hotel rates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

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