Sofitel Montréal Golden Mile Hotel 5 stars

Customer review rating 4.6/5 10,356 reviews

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Sofitel Montréal Golden Mile
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Hotel extras

In contemporary surroundings, embelished with Victorian accents inherited from the former estate of William Cornelius Van Horne, a North American railroad pioneer, you will be seduced by the hotel's quality of service and its French "Art de Vivre".

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • GolfPaying
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Montréal Golden Mile

1155 Sherbrooke Ouest
Montreal - Quebec
H3A 2N3
montreal
canada

Tel: +15142859000

Fax: (+1)5147882951

Check-in from 15h00

Check out up to 12h00

  • PEEL :  107 SHERBROOKE

  • SHERBROOKE :  24 STANLEY

  • PEEL :  GREEN PEEL

  • By plane

    DORVAL At 20km / 12.43 miles

  • By plane

    P.E. TRUDEAU (YUL) At 20km / 12.43 miles

  • By plane

    YMX-MIRABEL AIRPORT At 32.18km / 20 miles

  • By car

    DE LA MONTAGNE At 2km / 1.24 miles

  • By car

    GUY At 3km / 1.86 miles

  • By car

    UNIVERSITY At 3km / 1.86 miles

  • By train

    GARE CENTRALE At 0.1km / 0.06 miles

GPS :45.501112, -73.577306

Companies

  • BANK OF AMERICA 0.7 km / 0.43 mi
  • BELL CANADA 0.5 km / 0.31 mi
  • BMO 0.7 km / 0.43 mi
  • BOMBARDIER 1.0 km / 0.62 mi
  • CITIGROUP 0.65 km / 0.4 mi
  • ELECTRONIC ARTS 1.0 km / 0.62 mi
  • ERNST & YOUNG 1.0 km / 0.62 mi
  • FUJITSU 0.23 km / 0.14 mi
  • HOLT RENFREW 0.26 km / 0.16 mi
  • HSBC 0.4 km / 0.25 mi
  • INTACT 0.65 km / 0.4 mi
  • KPMG 0.8 km / 0.5 mi
  • L'OREAL 0.9 km / 0.56 mi
  • MANULIFE 0.21 km / 0.13 mi
  • ORACLE 0.8 km / 0.5 mi
  • RIO TINTO 0.8 km / 0.5 mi
Companies

Your meetings and events

With 6900 square feet of sophisticated space, Sofitel Montreal Golden Mile offers elegant meeting rooms with state of the art audiovisual equipment. Our Montreal event venues can be customized to your specifications to make any event unforgettable.Choose from the elegant Picasso Ballroom and four meeting rooms with natural light, stained glass and natural sycamore accents. Add a cosmopolitan flavor to your meetings with exceptional amenities and superb French catering.

Room descriptions and layouts

8 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Immerse yourself in the refined decor of our luxury lodgings offering picturesque views of Montreal Canada. Sofitel Montreal Golden Mile offers guests 241 deluxe hotel rooms featuring a collection of indulgent products from Lanvin.

Superior Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Superior Room, 1 King Bed, City view

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Luxury Room, 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Luxury Room, 1 King Bed, City view

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft

Luxury Room, 2 Doubles Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Luxury Room, 2 Double Beds, City View

  • Max. number of persons: 4
  • Area: From 35 m² / 377 sq ft
Rooms

Our restaurants and bars

LE RENOIR

Type of cuisine: Gourmet

Inspired by French cuisine and infused with international flavours, the restaurant Renoir offers fine, inventive cuisine utilizing local products. A pleasant and spacious terrace welcomes you during the warm season to make your stay even more enjoyable.

Menu (PDF)

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Allow yourself to relax in refined surroundings and your mind to wander in the comfort of one of our elegant leather armchairs: enjoy a French style coffee break, refreshments, and cocktails. Our staff will cater to your desires.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Montréal Golden Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

10,356 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,810 reviews

Relaxing stay

TripAdvisor rating 4.5/5

EEDCanada Solo travel - 22/08/2020 TripAdvisor review

Good stay and appreciated very much making the reservation with in-house agent Josiane Okuka. She tended to my requests so that my stay could be uninterrupted with service requests. Only recurring glitch are the bathrobes. Great service from house valet Oscar who found me a men's large; the suite only had women's medium! Same issue I had at the Sofitel in Luxemburg where they could not find anything bigger than a women's medium that would not even have fit some of staff! But Sofitel Berlin always has the right size and SO thankful that Montreal could find a fit! They were able to accommodate the fit on the stay after this one, too. I'm not an overly big man, but want a comfortable bathrobe fit Missed the usual extra chair in the suite, but should have called to ask about it. Restaurant maitre d' was supurb (from the Netherlands) and waiter Thomas and others great (had all my meals in the restaurant). Looking forward do dining there again despite the rather limited menu. I'll be staying there again shortly and look forward to the stay. Also, ACCOR seems to have a good COVID-19 policy running (although I miss room service!)

Dear EEDCanada, Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were happy to be of assistance. We are so glad to see that you enjoyed your stay and our staff. Your comfort is our primary, and we are so glad to hear that Sofitel Golden mile is one of your favorite hotel, it is the greatest gift you could give us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Excellence, Even in these difficult times

TripAdvisor rating 4.5/5

Sylvain M Business - 16/08/2020 TripAdvisor review

In these difficult times, the Sofitel Montreal finds a way to keep everyone safe while never sacrificing the elite service that keeps me coming back! It also helps that they have the most comfortable beds in Montreal.

Bonjour, Thank you very much for taking the time to review your experience with us. We have shared your kind words with our team and they were happy to be of assistance. We also thank you for pointing the professionalism of our team and the quality of our Sofitel MyBed! We are looking forward to welcoming you again in the future. Sincerely, Marc Pichot General Manager

Despite corona virus outbreak, staff took time to make us feel important

Customer review rating 4.6/5

Angela K. Families - 23/03/2020 Confirmed reviews ALL

We had only one night but it was a beautiful hotel, helpful and friendly staff. Comfortable beds and beautiful decor.

Dear Angela K., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Great staff presence during Covid 19

Customer review rating 4.6/5

Daphne G. Business - 22/03/2020 Confirmed reviews ALL

Give our best to Sarah, Julie, Etienne and other staff who made Daphne feel welcome and safe during the Covid 19 crisis, in her Sofitel home our home away from home.

Dear Leslie G., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager
Customer review rating 4.6/5

Tm Solo - 21/03/2020 Confirmed reviews ALL

Excellent stay.

Dear Tania M., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

High Level of Service in Quality Property

Customer review rating 4.6/5

Arthur C. Solo - 18/03/2020 Confirmed reviews ALL

Stayed five nights while the world was shutting down. No reduction in the level or quality of service. I have stayed here several times before and enjoy the property a great deal.

Dear Arthur C., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Fantastic stay! Perfectly located

Customer review rating 4.6/5

Vanessa Families - 18/03/2020 Confirmed reviews ALL

This must be the best hotel in Montreal !!!

Dear Vanessa C., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Great location, wonderful staff

Customer review rating 4.6/5

Christina B. Couples - 15/03/2020 Confirmed reviews ALL

My fiancé and I stayed for our honeymoon. We received a complimentary upgrade to a nicer room which was very much appreciated. It was our first time to Montreal. The location and staff were fantastic. The concierge also gave very good recommendations for nearby places to eat and drink.

Dear Christina B., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile for your special occasion. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Wonderful staff

Customer review rating 4.6/5

Jennifer Business - 14/03/2020 Confirmed reviews ALL

Beautiful hotel with great staff.

Dear Jennifer T., We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Perfect in every way

Customer review rating 4.6/5

Janet Business - 12/03/2020 Confirmed reviews ALL

Really enjoyed my week's stay at the Sofitel. Great location. Well appointed rooms with light switches that didn't need a degree to operate. Liked the little table by the door to put things on. Very comfortable bed. A large desk with proper chair for working. Good outlets for charging devices. Clean bathroom. A wardrobe with a light and lots of coat hangers. The restaurant and bar were terrific. Lovely staff and great food and wine. Concierge very helpful too.

Dear Madam F., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our restaurant Renoir and specially the professionalism our team. We are so glad to see that you enjoyed our perfect location, close to all the great things to see in our beautiful city! We are proud to offer our guests these French luxury amenities. We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Location, quick valet service

Customer review rating 4.6/5

Kyle H. Business - 12/03/2020 Confirmed reviews ALL

Welcoming, clean, elegant and very easy. Valet service very prompt and courtious. Love the warm cider and flavored hot water drinks at reception. Nice touch

Dear Mr H., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We are proud to offer a hot drink during the afternoon to our guest, and we are glad to see that you enjoyed it ! We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our valet service and specially the professionalism our team. We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Friendly and professional service at a well located hotel

Customer review rating 4.6/5

C. B. Business - 11/03/2020 Confirmed reviews ALL

The staff at this hotel are very knowledgeable, helpful and courteous. They often greet you by name and take your personal needs and preferences into account to optimize your stay. The hotel is well furnished and situated proximal to business centres, shopping and sightseeing.

Dear Madam B., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. Sara and Michal were very touched by your recognition. We also thank you for pointing out our team and specially their professionalism and their kindness. We are so glad to see that you enjoyed our perfect location, close to all the great things to see in our beautiful city! We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Good location, very helpful staff

Customer review rating 4.6/5

Nb Couples - 10/03/2020 Confirmed reviews ALL

Had a great stay, and would stay again in a heartbeat. The location is great, especially if you're a runner or walker. Mount Royal is just a few blocks up, and has a good network of paths and trails, some paved others not. The hotel is basically on the the north end of true downtown, a mile and change from the Old Port. I prefer this location to the Fairmont Queen Elizabeth, which is too busy and central for my tastes. Fairmont looked huge, corporate, and hectic every time we passed by. I can't speak to the rooms, etc., though. The hotel itself is nice, modern-ish in the usual Sofitel way, and rooms are well-appointed. We only had breakfast at the on-site bar/restaurant, but that was excellent, and the staff were very kind and attentive without hovering. The GM went out of his way to introduce himself to us at check-in (I'm ALL Diamond) and provided his card if we needed anything. We didn't, because the rest of the staff handled our few needs flawlessly.

Dear Mr B., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our restaurant Renoir and specially the professionalism our team. We are so glad to see that you enjoyed our perfect location, close to all the great things to see in our beautiful city! We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Good sty except for....

Customer review rating 4.6/5

Anonymous Families - 10/03/2020 Confirmed reviews ALL

No maid/cleaning service on Saturday. She came by to offer towels but then never came back. Otherwise, very comfortable room. The food and service at the Renoir were exceptional. Valet parking worked very well. Front desk staff efficient and pleasant.

Dear Madam C., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our restaurant Renoir and specially the professionalism our team and the food. I am sorry that your experience our housekeeping department did not meet your expectations; please allow me to express my sincerest apologies. I shared this incident to our Executive housekeeper to take the appropriate measures and prevent future occurrence. We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Well located, beautiful rooms, lovely people

Customer review rating 4.6/5

Jennifer R. Families - 10/03/2020 Confirmed reviews ALL

Amazing! Amazing service and wonderful people! Restaurant and bar were great!

Dear Madam r., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our restaurant Renoir and specially the professionalism our team. We are so glad to see that you enjoyed our perfect location, close to all the great things to see in our beautiful city! We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Great location and comfortable room.

Customer review rating 4.6/5

Lee K. Families - 09/03/2020 Confirmed reviews ALL

Two day stay while visiting our son. The hotel is clean and comfortable. The bed in the room was very comfortable.

Dear Mr K., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our valet service and specially the professionalism our team. We too love our Sofitel beds. We are proud to offer our guests these French luxury amenities. We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

Comfortable and quiet luxury in the heart of downtown Montreal

Customer review rating 4.6/5

David Families - 09/03/2020 Confirmed reviews ALL

We really enjoyed the Sofitel in Montreal for 3 nights in March. The hotel is close to everything. We rented two connected rooms to accommodate our family. We highly recommend the Sofitel for your next trip to Montreal.

Dear Mr F., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our accommodations, especially that we are happy to see you enjoyed your connecting rooms with your family. We are so glad to see that you enjoyed our perfect location, close to all the great things to see in our beautiful city! We would be grateful if you would kindly take a moment to review us on Facebook as our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. https://www.facebook.com/SofitelMontreal Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot General Manager

I love the Sofitel and almost everything about it!

Customer review rating 4.6/5

Lkb Couples - 07/03/2020 Confirmed reviews ALL

As we have experienced before, the Sofitel is perfect in so many ways. It appears that there was actual thought into the design and what works best for guests staying there. We had a wonderful stay and noted only those minor things that would go to make the little things even better.

Dear Madam B., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. I am sorry that your experience regarding our restaurant Renoir did not meet your expectations; please allow me to express my sincerest apologies. I shared your comment to our Chef and our restaurant manager to improve our services. They apologize regarding the incidents that occurred during your meal. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot, General manager

Good locaton

Customer review rating 4.6/5

Craig L. Business - 05/03/2020 Confirmed reviews ALL

I was there for a Freedom 55 conference, check in and room was great. My only complaint is that I asked for a late checkout as our flight was not until late Thursday night and it was an extra 99 dollars which i thought was a bit steep

Dear Mr L., Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were very happy to be of assistance. We also thank you for pointing out our accommodation and our front office department. I am sorry that your experience with your check out did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately for the additional charge for the late check out, our team applied the hotel policy. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot, General manager

Decent enough but not worth the price and I’m left wondering how the hotel has a 5star rating

Customer review rating 4.6/5

T. E. Couples - 04/03/2020 Confirmed reviews ALL

Two night stay. Friday and Saturday 28th and 29th Feb. Hotel is well located and staff were pleasant. We where asked if we wanted a newspaper delivered to the room the next morning, we said yes, but no paper was ever delivered. Room was ok in terms of size and amenities. Very nice bed and sheets. Good blackout curtains. Room was clean but shows more signs of fatigue than expected for an establishment with your rating (peeling/ worn wallpaper, very mediocre finish carpentry). Disappointed with the one nespresso capsule each for the morning. As I said, overall, ok, but I won’t be recommending go it and we won’t be staying again.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please know, I shared your experience regarding the newspaper to our concierge, and your accommodation to our executive housekeeping to improve those services, they would like to express their sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot, General manager

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