ibis London Excel Docklands Hotel 3 stars

Customer review rating 4.2/5 5,687 reviews
ibis London Excel Docklands
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Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • On-site parking for all hotel guests

  • 2 minutes walk to ExCeL Convention Centre and Emirates Cable Car for access to the O2 Arena

  • 4 stops on Docklands Light Railway to London City Airport - 15 min

  • Fogg's Restaurant and 24 hour snacks available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Laundry
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB
london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Contact email

Check-in from 14h00

Check out up to 12h00

  • By Bus Routes :  147/325

  • By subway :  JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION :  DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION :  DLR ROYAL VICTORIA

  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Companies and event centres nearby

Companies

BARCLAYS0.8 km / 0.5 mi
BARCLAYS CAPITAL0.8 km / 0.5 mi
CITY BANK0.8 km / 0.5 mi
CITY GROUP0.8 km / 0.5 mi
HSBC HEAD QUARTER0.8 km / 0.5 mi
MORGAN STANLEY HEAD QUARTER0.8 km / 0.5 mi
THE TELEGRAPH GROUP0.8 km / 0.5 mi

Congress centre

EXCEL CENTRE0.1 km / 0.06 mi

Congress centre

EXCEL LONDON0.1 km / 0.06 mi

Congress centre

ExCeL London Exhibition Centre0.02 km / 0.01 mi

Exhibition centre

EXCEL LONDON0.1 km / 0.06 mi

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 16m²
  • Views: River side, Park view, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16m²
  • Views: River side, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Accessible Double Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Accessible Twin Room with 2 single beds

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOGG'S

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,687 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,497 reviews

Good stay

Customer review rating 4.2/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

Good

Comfortable stay - excellent customer service!

Customer review rating 4.2/5

Marc C. Business - 19/03/2020 Confirmed reviews ALL

Immediately greeted by a member of the staff upon my arrival - clean and comfortable room and well prepared breakfast. Very convenient location for Excel and some local restaurants.

Tidy Hotel

Customer review rating 4.2/5

Anonymous Solo - 17/03/2020 Confirmed reviews ALL

Clean and tidy hotel. Fine for short stay. About 20 minutes from central London on DLR.

good stay - but mean about check-in

Customer review rating 4.2/5

Helen Families - 17/03/2020 Confirmed reviews ALL

my daughter and I stayed the weekend of the Country to Country festival which sadly was cancelled. The room was very expensive - nearly £400 for 2 nights- because of C2C. Many people had cancelled so the hotel was very quiet. My daughter arrived before check in time & was asked for an extra £20 to check in early even though the room was ready & we'd prepaid top rate. That's just mean & penny-pinching. Apart from that the stay was fine, nice room, friendly staff, great location

A warm welcome and comfortable stay

Customer review rating 4.2/5

Lucie Solo - 16/03/2020 Confirmed reviews ALL

I had a restful stay at the Ibis Excel Docklands. Eduardo and his team made sure I was provided with a warm welcome and exceeded my expectations and needs from start to finish. Room was clean, quiet and comfy. I would gladly visit again.

Well Located for O2

Customer review rating 4.2/5

Y W. Friends - 09/03/2020 Confirmed reviews ALL

Speedy Check in, comfortable beds, friendly staff

Five Star customer service, clean rooms and well located.

Customer review rating 4.2/5

Nick P. Business - 09/03/2020 Confirmed reviews ALL

The staff here are exceptional and go out of their way to accommodate. Hard working team who work well together and or as individuals. The only down side is the poor drainage system at the Hotel which seriously needs updating, sewage smell from sink when running water and draining sink. Aside from this I would of awarded a higher mark. 8/10

Dear Mr P., Thank you so much for giving your feedback of your stay with us ! We were really glad to welcome you and your group :) We always try to give an amazing customer service for our amazing guest. For the drainage system, I will share it with the maintenance team and management for think to an update. We hope to see you again next year for again a pleasant stay, Sincerely, Charlotte | Front Office Team Leader

Could not fault it

Customer review rating 4.2/5

Craig H. Couples - 09/03/2020 Confirmed reviews ALL

Great service location and have to say for a hotel very reasonable prices for food and bar. Room spotless very clean and comfortable

Worst Ibis Stay

Customer review rating 4.2/5

Anonymous Solo - 09/03/2020 Confirmed reviews ALL

I've stayed with Ibis frequently before, but this was by far my worst stay. On arrival staff were a little clueless, not being able to answer relatively simple questions. I then went down for dinner later on, again the member of staff who served me seemed disinterested and it took over an hour for my food to arrive. The food was awful, frozen/cold veg on pasta, I'd waited so long I decided to leave it and head to the corner shop opposite for a sandwich

The staff was very warm and welcoming.

Customer review rating 4.2/5

Tihara W. Business - 07/03/2020 Confirmed reviews ALL

I had a great experience in London and would love to come back. Thank you

Dear TIHARA W., We very much appreciate your comments regarding your stay at our hotel. Thank you for taking the time for that, we like to say feedback is gold for us! We are happy to hear that you enjoy your stay and the warm welcome of our team! We will not hesitate to share it with them. :) We hope to see you soon for a new and better experience as the previous one. Kind Regards, Charlotte | Front Office Team Leader

Good location nice room

Customer review rating 4.2/5

Bobbie Families - 04/03/2020 Confirmed reviews ALL

Good and polite reception, room looked new. Bathroom clean. 24hr bar so we could sit and relax as we arrived late. Didn’t have breakfast as we don’t eat much in the mornings but walked to a local cafe.

Dear Bobbie, Your words are really GOLD for us! Thank you for appreciating the staff as well as the quality of the room and your stay all together. We hope to have the opportunity to welcome you in the future! Kind regards, Maria | Front Office Team Leader

good location,

Customer review rating 4.2/5

Mark W. Business - 03/03/2020 Confirmed reviews ALL

Excellent service from all staff

Dear MARK W., We thank you for taking your time to give your feedback for your stay with us. We're glad to hear that you appreciate the hard work and welcome of our team, they are the spirit of our hotel ! Feel free to contact us for your next stay, we're happy to help you and make you something special. Kind Regards, Charlotte | Front Office Team Leader

Clean, friendly and helpful staff

Customer review rating 4.2/5

Theresa S. Solo - 01/03/2020 Confirmed reviews ALL

I have stayed there 3 times already and each time was a pleasure.

Dear THERESA S., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your fourth visit will be as pleasant as the previous one :) Sincerely, Alba Baig Front Office Team Leader

Great Stay

Customer review rating 4.2/5

Andrew S. Solo - 29/02/2020 Confirmed reviews ALL

Very nice welcome Plants of staff v efficient no queue V clean room nice breakfast Thank you

Dear ANDREW s., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

Poor experience

Customer review rating 4.2/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Room not cleaned during stay; had to ask for wet towels to be replaced; had to ask for toilet rolls (twice); served raw chicken wings in the bar (twice); disinterested and disengaged staff.

Good stay

Customer review rating 4.2/5

Graham Business - 27/02/2020 Confirmed reviews ALL

A standard Ibis hotel visit - comfortable and welcoming

Dear GRAHAM H., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alba Baig Front Office Team Leader

Good stay but air con didn't work so boiling

Customer review rating 4.2/5

Mel Couples - 24/02/2020 Confirmed reviews ALL

Everything was easy but the aircon didn't work. A mechanic came round to fix but said it's the same with all rooms because of cold weather. We have stayed about 5 times at this same hotel this winter and aircon has always worked. So think he was lying. They didn't give us another room just a fan and aircon remained broken.

Dear MELISSA W., Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with the maintenance team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alba Baig Front Office Team Leader

Great location, friendly staff

Customer review rating 4.2/5

Casey Couples - 24/02/2020 Confirmed reviews ALL

Very friendly and helpful staff, excellent location and very clean and up to date rooms. Only minor pick was that the morning of our departure the sink smelled like drains.

Dear CASEY P., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. We are glad to hear that you enjoy your stay with us. Regarding the last issue, it has been resolved by maintenance, we appreciate you reported it to us. We hope to see you soon, Kind Regards Charlotte | Front Office Team Leader

Good stay

Customer review rating 4.2/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Clean, efficient

Dear SAADUN A., Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay and everything run smoothly. Don’t hesitate to let us know which services you love. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte | Front Office Team Leader

Bad housekeeping

Customer review rating 4.2/5

M. L. Couples - 24/02/2020 Confirmed reviews ALL

You should considering training your housekeeping staff better, out of the 9 nights stay everyday was something they have missed putting in place or cleaning

Dear MARTHA JIMENA C., Thank you for taking the time for give your feedback to your stay. Regarding the issue of housekeeping, I will make sure to report it to our housekeeping manager and resolve this problem for the future. Also, I would like to add that the check-in time is at 3pm. Even if you booked in advance the early check-in it's only available upon availability so of course some days we need to wait until one of our rooms is ready for you to check-in. But please accept our apologize for this inconvenience. Sincerely, Charlotte | Front Office Team Leader
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