Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 809 reviews

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organising, you can optimise the chances of its success by benefiting from the Novotel network. In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guest. This included the following, a one way system, a social distance of 2 metres per delegate or less with appropriate PPE, a re-enforce cleaning schedule and a cleaning kit available in room.

Room descriptions and layouts


meeting rooms

From 1 to 80 


Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  809 reviews

TripAdvisor Rating  4.0/5  3,032 reviews

Terrible experience... and extremely gross room (#917)

TripAdvisor rating 1.0/5

S3617PDrafaelr Business - TripAdvisor review

Very unpleasant... I'm definitely NOT going back to this hotel. - Found toenail clippings on the floor right next to the bed. - The carpet was full of stains and felt extremely dirty. - The phones were not working, so communication was via WhatsApp if needed.

Hi S3617PDrafaelr, Thank you for taking the time to complete the Trust You Survey in regards to your recent stay at the Novotel London Excel As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you have encountered.. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to London. Warm Regards, Aurelija Revuckaite Guest Experience Manager

One night stay

TripAdvisor rating 2.0/5

828valh Families - TripAdvisor review

My son and grandson stayed for one night 14th Jan. They really enjoyed their stay but on returning home my 12 year old grandson realised he'd left a t shirt behind. We rang rhe hotel and were told to WhatsApp a housekeeping team number one sent and ignored 2nd sent and reply looking into nothing received since Poor service

Hi 828valh, Thank you for sharing the experience with us. I am very saddened to read that you have faced difficulties getting through to us regarding your grandsons lost property. The experience you have described is not characteristic of the service levels our associates strive to provide and I will be happy to look into this matter for you into further. Please kindly contact me on with further details of the stay and i will personally ensure we resolve this matter urgently for you. Kind regards, Aurelija Revuckaite Guest Experience Manager

Spectacular Customer experience from Floria

TripAdvisor rating 5.0/5

884zeeh Couples - TripAdvisor review

Stayed there for one night and the room was immaculate and had our needs attended to by Floria. Novotel Excel is lucky to have you. The best room I have stayed in has to be room 525. 10/10 service. Thanks!

Hey 884zeeh, Thanks so much for sharing your thoughts! So pleased to see you were looked after by Florin and the rest of the team. Hope to see you back soon in house. Warm regards, Aurelija Revuckaite Guest Experience Manager

Young Voices Coir

TripAdvisor rating 4.0/5

Brtgzd TripAdvisor review

was a good stay for us. nice location, nice and very friendly staff. Florin at the reception was very helpful and he provided many toys for my little one who was active non stop and helped a lot. Thanks to Florin. strongly recommended

Hey Brtgzd, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Kind regards, Aurelija Revuckaite Guest Experience Manager

Well located for City Hall and Excel

Customer review rating 5.0/5

Andy D. Couples - Confirmed reviews ALL

Rooms are well equipped, clean and spacious. Staff are friendly and efficient. There are a wide range of amenities locally situated.

Hi Andy! We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 742 reviews 8.9/10 Location
  • 1,133 reviews 7/10 Room
  • 1,092 reviews 7.4/10 Service
  • 18 reviews 5.7/10 WiFi
  • 523 reviews 6.3/10 Cleanliness
  • 517 reviews 6.7/10 Breakfast
  • 303 reviews 4.8/10 Food
  • 254 reviews 4.8/10 Value

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