Customer review rating (ALL Rating) 4.2/5 809 reviews
Novotel London Excel
7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
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Access: 100 m / 0.06 mi
Access: 260 m / 0.16 mi 3 min walk
Access: 640 m / 0.4 mi 2 min walk
Access: 640 m / 0.4 mi 2 min walk
Access: 1.45 km / 0.9 mi 15 min walk / 4 min drive
Access: 1.77 km / 1.1 mi
Access: 7.24 km / 4.5 mi 20 min drive
Access: 7.9 km / 4.91 mi 26 min drive
Access: 9.66 km / 6 mi
Access: 12.87 km / 8 mi 35 min drive
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Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.
Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organising, you can optimise the chances of its success by benefiting from the Novotel network. In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guest. This included the following, a one way system, a social distance of 2 metres per delegate or less with appropriate PPE, a re-enforce cleaning schedule and a cleaning kit available in room.
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Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Terrible experience... and extremely gross room (#917)
TripAdvisor rating 1.0/5
S3617PDrafaelr Business - TripAdvisor review
Very unpleasant... I'm definitely NOT going back to this hotel. - Found toenail clippings on the floor right next to the bed. - The carpet was full of stains and felt extremely dirty. - The phones were not working, so communication was via WhatsApp if needed.
Hi S3617PDrafaelr, Thank you for taking the time to complete the Trust You Survey in regards to your recent stay at the Novotel London Excel As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you have encountered.. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to London. Warm Regards, Aurelija Revuckaite Guest Experience Manager
One night stay
TripAdvisor rating 2.0/5
828valh Families - TripAdvisor review
My son and grandson stayed for one night 14th Jan. They really enjoyed their stay but on returning home my 12 year old grandson realised he'd left a t shirt behind. We rang rhe hotel and were told to WhatsApp a housekeeping team number one sent and ignored 2nd sent and reply looking into nothing received since Poor service
Hi 828valh, Thank you for sharing the experience with us. I am very saddened to read that you have faced difficulties getting through to us regarding your grandsons lost property. The experience you have described is not characteristic of the service levels our associates strive to provide and I will be happy to look into this matter for you into further. Please kindly contact me on email@example.com with further details of the stay and i will personally ensure we resolve this matter urgently for you. Kind regards, Aurelija Revuckaite Guest Experience Manager
Spectacular Customer experience from Floria
TripAdvisor rating 5.0/5
884zeeh Couples - TripAdvisor review
Stayed there for one night and the room was immaculate and had our needs attended to by Floria. Novotel Excel is lucky to have you. The best room I have stayed in has to be room 525. 10/10 service. Thanks!
Hey 884zeeh, Thanks so much for sharing your thoughts! So pleased to see you were looked after by Florin and the rest of the team. Hope to see you back soon in house. Warm regards, Aurelija Revuckaite Guest Experience Manager
Young Voices Coir
TripAdvisor rating 4.0/5
Brtgzd TripAdvisor review
was a good stay for us. nice location, nice and very friendly staff. Florin at the reception was very helpful and he provided many toys for my little one who was active non stop and helped a lot. Thanks to Florin. strongly recommended
Hey Brtgzd, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Kind regards, Aurelija Revuckaite Guest Experience Manager
Well located for City Hall and Excel
Customer review rating 5.0/5
Andy D. Couples - Confirmed reviews ALL
Rooms are well equipped, clean and spacious. Staff are friendly and efficient. There are a wide range of amenities locally situated.
Hi Andy! We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price