Novotel London Excel Hotel

Quentin and Klaudia both looked after us superbly. Made the whole experience of staying in the hotel a very pleasant one. Centrally located with easy access to central London and the O2 on the doorstep. Truly a great team working there.

Rooms were very clean. Staff were lovely on arrival and departure.

Lovely hotel, welcoming staff, great room, great breakfast, nice gym

Very kind and and always available personnel, comfortable rooms, good breakfasts. Interesting surrounding, very close to LAC for which I visited London, which meant a lot to me.

The beds are amazing. Food was top draw. Only thing the drinks w÷re to expensive.

Easy access to Excel, good breakfast, comfy bed, helpful staff

I left my room at 7am and returned at 3pm and the room had not been cleaned. I used room service twice, the first time it was very late, 11pm and the pizza had hair in it and looked like it was made two days ago and left under a heat lab. I decided to give it another go based on the time I had ordered, I ordered a Caesar salad after being told they were out of three other things I tried to order. The Caesar salad was the worst salad I’ve ever had, it actually tasted like it had gone off. A Caesar salad is pretty simple, pretty bad if a restaurant can’t make a salad. The lettuce was old, crotons soggy, the dressing was absolutely disgusting & the chicken dry. My company spent an absolutely fortune saying at the Novotel & next year I will seriously consider where I book the 40+ rooms for my team. The TV in the room also only had about two channels, it didn’t even have ITV, display said ‘no signal’ . The only bright spot was the reception staff were lovely.

Location is perfect if you attend a conference. The room itself was not great. The shower would shift between hot and cold water (they did try fix it) and I would wake up at night because the room would just stay too warm and no nice ventilation.

Friendly and quick check in. When booking an Executive Room, I had asked for room on highest available floor - I was allocated one on floor 6 out of 9. I also requested a room far from the lift area and that was met. It was disappointing not to be offered a room upgrade despite being a Gold member of the loyalty scheme. The room was clean and in excellent condition. However, the wall mounted tv was surprisingly small for a refurbished modern room. In the room was a nice welcome offering of fruit and chocolates etc. I was pleased to see there were plenty of usb sockets available. There was no internal noise during my stay. It was possible to hear and see planes ascending from City airport but this was no issue whatsoever. When I had a shower in the morning, I was annoyed to find that the shower gel container was nearly empty. This should have come to light when the room was prepared for my stay. Overall, a satisfactory stay and I would book this hotel again in the future.

Good stay, amazing room, lovely staff

When I arrived, my host organisation had booked the night before rather than the correct date. Despite this, your staff at Reception managed to find me a room and made me feel very welcome. In addition, they agreed to change my room at my request when I discovered that it was right next to the lifts. The only problem I encountered was that the cooling system in my room did not appear to work, and so my sleep was somewhat disturbed by the warm temperature; the bed and room, however, were very comfortable and clean.

good

A favourite hotel and location for my business and family events.

Very nice property. Good location

Comfortable bed- great shower and tasty breakfast.