Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

4.0/5 2,823 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANK OF AMERICA3 km / 2 mi BARCLAYS3.38 km / 2.1 mi CITIBANK3.38 km / 2.1 mi CLEARSTREAM DEUTSCHE BORSE3.38 km / 2.1 mi FORD MOTOR3.38 km / 2.1 mi MORGAN STANLEY3.38 km / 2.1 mi OGITVY MATHER3.38 km / 2.1 mi REUTERS3.38 km / 2.1 mi UNIVERISTY OF EAST LONDON5.23 km / 3.25 mi
BANK OF NEW YORK3.38 km / 2.1 mi CHEVRON TEXACO3.38 km / 2.1 mi CITIGROUP3.38 km / 2.1 mi CREDIT SUISSE3.38 km / 2.1 mi HSBC3.38 km / 2.1 mi NEWHAM COUNCIL1.61 km / 1 mi RAIL INDUSTRY3.38 km / 2.1 mi SERCO GROUP PLC3.06 km / 1.9 mi

Congress centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Exhibition and convention centre

THE CRYSTAL0.5 km / 0.31 mi

Exhibition centre

EXCEL EXHIBITION CT0.15 km / 0.09 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London Excel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BRUNSWICK 20 m2 2 m 10 0 10 0 0
EAST INDIA 20 m2 2 m 10 0 10 0 0
MILLWALL 20 m2 2 m 8 0 10 0 0
ST KATHERINE 20 m2 2 m 8 0 10 0 0
TILBURY 20 m2 2 m 8 0 10 0 0
WEST INDIA 20 m2 2 m 8 0 10 0 0
ROYAL ALBERT 30 m2 3 m 18 0 12 12 0
LONDON 35 m2 2 m 32 14 14 18 14
ROYAL VICTORIA 35 m2 2 m 24 14 12 18 14
SURREY 35 m2 2 m 32 14 14 18 14
KING GEORGE V 48 m2 3 m 40 20 16 22 30
THE BOARDROOM 48 m2 3 m 40 20 18 26 30
LONDON II 70 m2 2 m 80 28 28 46 50
    • Screen
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Upper Deck Terrace, fantastic for Drinks Reception (weather permitting)
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 9,172 reviews

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,823 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sam Families - 13/02/2020 Confirmed reviews ALL
« Great Stay »

Family friendly, receptionist provided my children with gifts on arrival (soft toy, colouring sets and a mask) which was a lovely unexpected surprise. All staff were friendly and helpful. Rooms were clean and comfortable. Good location overlooking the river Thames. Great stay!

Julia Solo - 12/02/2020 Confirmed reviews ALL
« Quiet »

I love the suites. They are spacious and very quiet. I did, hovewer, not like the cold temperatur. Even on the highest setting, the air con would not heat up the room properly. Novotel Wembley has a much better aircon.

Louise B. Couples - 11/02/2020 Confirmed reviews ALL
« Good stay »

Excellent, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise B., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Rebecca H. Families - 11/02/2020 Confirmed reviews ALL
« well located, great breakfast, and nice rooms »

we stayed in the Novotel docklands and for a concert at the O2, it was a fab location, we got the cable car over the river to the O2 and back which was really cheap and added to the trip. The breakfast was great and staff were lovely. Fabulous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear rebecca H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Natalie P. Families - 11/02/2020 Confirmed reviews ALL
« Excellent Hotel »

Excellent hotel, great staff, can’t recommend this hotel enough. Great rooms, perfect location, very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie P., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Jonathand Families - 11/02/2020 Confirmed reviews ALL
« Superb service »

Quentin and Klaudia both looked after us superbly. Made the whole experience of staying in the hotel a very pleasant one. Centrally located with easy access to central London and the O2 on the doorstep. Truly a great team working there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Klaudia and Quentin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Sf Business - 10/02/2020 Confirmed reviews ALL
« Perfect location for walking over to the ExCeL »

Rooms were very clean. Staff were lovely on arrival and departure.

Andy Couples - 10/02/2020 Confirmed reviews ALL
« Fantastic stay »

Lovely hotel, welcoming staff, great room, great breakfast, nice gym

Nenad J. Business - 10/02/2020 Confirmed reviews ALL

Very kind and and always available personnel, comfortable rooms, good breakfasts. Interesting surrounding, very close to LAC for which I visited London, which meant a lot to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nenad J., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations

Anonymous Business - 10/02/2020 Confirmed reviews ALL
« Great stay. »

The beds are amazing. Food was top draw. Only thing the drinks w÷re to expensive.

Louella Business - 10/02/2020 Confirmed reviews ALL
« Happy with my stay »

Easy access to Excel, good breakfast, comfy bed, helpful staff

Ashleigh C. Business - 09/02/2020 Confirmed reviews ALL
« Worst room service ever »

I left my room at 7am and returned at 3pm and the room had not been cleaned. I used room service twice, the first time it was very late, 11pm and the pizza had hair in it and looked like it was made two days ago and left under a heat lab. I decided to give it another go based on the time I had ordered, I ordered a Caesar salad after being told they were out of three other things I tried to order. The Caesar salad was the worst salad I’ve ever had, it actually tasted like it had gone off. A Caesar salad is pretty simple, pretty bad if a restaurant can’t make a salad. The lettuce was old, crotons soggy, the dressing was absolutely disgusting & the chicken dry. My company spent an absolutely fortune saying at the Novotel & next year I will seriously consider where I book the 40+ rooms for my team. The TV in the room also only had about two channels, it didn’t even have ITV, display said ‘no signal’ . The only bright spot was the reception staff were lovely.

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Location is perfect if you attend a conference. The room itself was not great. The shower would shift between hot and cold water (they did try fix it) and I would wake up at night because the room would just stay too warm and no nice ventilation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zora J., We very much appreciate your comments regarding your stay at the Novotel London Excel. We apologise for your shower, we have now fixed this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Rob Solo - 08/02/2020 Confirmed reviews ALL
« Quiet location »

Friendly and quick check in. When booking an Executive Room, I had asked for room on highest available floor - I was allocated one on floor 6 out of 9. I also requested a room far from the lift area and that was met. It was disappointing not to be offered a room upgrade despite being a Gold member of the loyalty scheme. The room was clean and in excellent condition. However, the wall mounted tv was surprisingly small for a refurbished modern room. In the room was a nice welcome offering of fruit and chocolates etc. I was pleased to see there were plenty of usb sockets available. There was no internal noise during my stay. It was possible to hear and see planes ascending from City airport but this was no issue whatsoever. When I had a shower in the morning, I was annoyed to find that the shower gel container was nearly empty. This should have come to light when the room was prepared for my stay. Overall, a satisfactory stay and I would book this hotel again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert N., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Josh Business - 07/02/2020 Confirmed reviews ALL
« Lovely stay »

Good stay, amazing room, lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshuamr W., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Anonymous Business - 05/02/2020 Confirmed reviews ALL
« Very welcoming staff at Reception »

When I arrived, my host organisation had booked the night before rather than the correct date. Despite this, your staff at Reception managed to find me a room and made me feel very welcome. In addition, they agreed to change my room at my request when I discovered that it was right next to the lifts. The only problem I encountered was that the cooling system in my room did not appear to work, and so my sleep was somewhat disturbed by the warm temperature; the bed and room, however, were very comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan E., We very much appreciate your comments regarding your stay at the Novotel London Excel and I'm glad our staff made you feel welcomed. I apologise for the inconsistency of the air cooling system. I hope this wasn't too much bother for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations

Matt A. G. Couples - 04/02/2020 Confirmed reviews ALL
« clean »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew D., We very much appreciate your comments regarding your stay at the Novotel London Excel.

Gbps Couples - 04/02/2020 Confirmed reviews ALL
« Good stay »

A favourite hotel and location for my business and family events.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon B., We very much appreciate your comments regarding your stay at the Novotel London Excel.

Scott Business - 03/02/2020 Confirmed reviews ALL
« Good stay »

Very nice property. Good location

Anonymous Couples - 03/02/2020 Confirmed reviews ALL
« Helpful staff and very clean facilities. »

Comfortable bed- great shower and tasty breakfast.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates