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Novotel London Excel Hotel 4 stars

Customer review rating 4.4/5 9,386 reviews

ALLSAFE approved hotel

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Novotel London Excel
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+ 15 Services

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :  147 CUSTOM H. EXCEL

  • BUS 2 :  325 CUSTOM H. EXCEL

  • BUS 3 :  241 CUSTOM H. EXCEL

  • BY SUBWAY :  DLR Royal Victoria

  • METR :  DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507933906, 0.0232424366

Companies

  • BANK OF AMERICA 3.0 km / 2.0 mi
  • BANK OF NEW YORK 3.38 km / 2.1 mi
  • BARCLAYS 3.38 km / 2.1 mi
  • CHEVRON TEXACO 3.38 km / 2.1 mi
  • CITIBANK 3.38 km / 2.1 mi
  • CITIGROUP 3.38 km / 2.1 mi
  • CLEARSTREAM DEUTSCHE BORSE 3.38 km / 2.1 mi
  • CREDIT SUISSE 3.38 km / 2.1 mi
  • FORD MOTOR 3.38 km / 2.1 mi
  • HSBC 3.38 km / 2.1 mi
  • MORGAN STANLEY 3.38 km / 2.1 mi
  • NEWHAM COUNCIL 1.61 km / 1.0 mi
  • OGITVY MATHER 3.38 km / 2.1 mi
  • RAIL INDUSTRY 3.38 km / 2.1 mi
  • REUTERS 3.38 km / 2.1 mi
  • SERCO GROUP PLC 3.06 km / 1.9 mi
  • UNIVERISTY OF EAST LONDON 5.23 km / 3.25 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organising, you can optimise the chances of its success by benefiting from the Novotel network.In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guest.This included the following, a one way system, a social distance of 2 metres per delegate or less with appropriate PPE, a re-enforce cleaning schedule and a cleaning kit available in room.

Room descriptions and layouts

13 

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Syndicated room

  • Videoconferencing

  • Audio and video equipment

  • Upper Deck Terrace, fantastic for Drinks Reception (weather permitting)

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,386 reviews

TripAdvisor Rating 4.0/5

2,857 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Mark K. Couples - 15/09/2021 Confirmed reviews ALL

Good all round service Only problem was the TV losing signal it took 3 calls to get someone to fix

Dear Mark, Thanks so much for your time given to share your experience with us. I truly apologize for the delay in resolving your issue with the TV, this is definitely not normal and I will look into this in order to improve our efficiency. I am very glad you've otherwise enjoyed your stay and hope to see you around again soon. Warm Regards, Aurelija Revuckaite Guest Experience Manager

Well located

Customer review rating 4.0/5

Saied P. Couples - 14/09/2021 Confirmed reviews ALL

Enjoyed my stay at Novotel. Quickly booked in when we arrived and room was nice and clean. Thank you

Dear Saied, Many thanks for taking your valuable time to review us. Hope to see you around again soon! Sincerely, Warm Regards, Aurelija Revuckaite Guest Service Manager

Feedback

Customer review rating 4.0/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

I have stayed at the Excel Novotel before as is close to my work place. However on this occasion trying to get extras authorised appeared difficult and made ordering a drink at the bar and express checkout difficult. Your colleagues advised on three occasions they had authorised and yet on each occasion it was found not to be .Hopefully its just a slower return to normal and that future experiences will be better. The suite was a lovely room and couldn't fault it in any way.

Dear Mark, Thank you so much for your review. I am glad you enjoy the location and wish to apologize for the troubles you've encountered with your extras. We are constantly training our team and they're doing their best to accommodate all the requests. As a teachable moment I would like to thank you for helping us address this. Look forward to seeing you again! Warm Regards, Aurelija Revuckaite Guest Service Manager

Excellent customer service

Customer review rating 5.0/5

Anonymous Families - 12/09/2021 Confirmed reviews ALL

Well looked after while staying there.

Hey! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aurelija Revuckaite Guest Service Manager

Lovely hotel

Customer review rating 5.0/5

Claire S. Couples - 12/09/2021 Confirmed reviews ALL

Had a great stay for hubby's birthday, told the hotel it was his birthday and when we got there we had been upgraded and there was balloons and a card on the bed which was a nice little touch,the room and hotel was spotlessly clean and the staff are very polite and welcoming, will definitely be staying again .

Hi Claire! Biggest Thank You for this amazing review! I'm extremely excited to hear that we could make your stay more memorable and cannot wait to make more memories with you whenever your travels brings you back to us. Thank You, Thank You, Thank You! Warm regards, Aurelija Revuckaite Guest Service Manager

Excellent Hotel!

Customer review rating 5.0/5

Ros W. Business - 09/09/2021 Confirmed reviews ALL

From booking to departure, the Novotel London Excel was an excellent experience. Highly appointed modern facilities, really comfortable bed and ideally located to Excel Exhibition Centre. The breakfast offered a wide variety of choice for all guests and was a great start to the day.

Dear Ros Thanks so much for your review! I am delighted to hear you've had an excellent experience with us and that the location worked for you. We would love to welcome you back soon! Warm regards, Aurelija Revuckaite Guest Service Manager au…

Lovely hotel

TripAdvisor rating 5.0/5

_dalcamerondylan 08/09/2021 TripAdvisor review

Great stay for my hubby's birthday, I told the hotel it was his birthday and wen we got there we had a room upgrade and they had put balloons and a card on the bed,which was really nice gesture,so thank you novotel for this ,the hotel is clean and hotel staff are polite and friendly. Our room was lovely and spotlessly clean and comfortable will definitely be staying again.

Hi _dalcamerondylan, Thanks so much for sharing your thoughts! So pleased to see you were looked after by our team. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Hope to see you back soon in house. Many thanks, Aurelija Revuckaite Guest Service Manager

GOOD STAY

Customer review rating 5.0/5

Moesha C. Friends - 07/09/2021 Confirmed reviews ALL

I HAD A LOVELY EXPERIENCE CUSTOMER SERVICE EXPERIENCE BY DIANA ! WILL DEFINITELY COME AND AGAIN. Thank you so much Moesha

Hey Moesha! Thank you so much for your review! I'll be sure to pass your praises onto Diana and the rest of the team and we cannot wait to see you around again. Warm regards, Aurelija Revuckaite Guest Service Manager au…

Vary good

Customer review rating 5.0/5

Pat Couples - 07/09/2021 Confirmed reviews ALL

The staff very nice

Dear Pat, Thanks so much for sharing your thoughts! So pleased to see you were looked after by our amazing team. Hope to see you back soon in house again. Kind regards, Aurelija Revuckaite Guest Service Manager au…

Very good service by the staff.

Customer review rating 5.0/5

M. C. Families - 07/09/2021 Confirmed reviews ALL

The staff are great, very helpful - breakfast was very good and the room clean and tidy. We will be back.

Hey hey! Thanks so much for your review it has definitely made our day and we wish to see you back again soon! Please rest assured ill pass all your praises to our departments. Many thanks again! Warm regards, Aurelija Revuckaite Guest Service Manager au…

Lovely hotel, great staff

Customer review rating 5.0/5

Gavin Families - 07/09/2021 Confirmed reviews ALL

The hotel was very well kept, the room was spotless and the staff couldn’t be more friendly.

Dear Gavin, Thanks so much for your kind words, Ill be sure to pass this onto all departments. We cannot wait to see you back soon! Warm Regards, Aurelija Revuckaite Guest Service Manager au…

Great Location, shame about the noise

Customer review rating 2.5/5

Karl D. Business - 06/09/2021 Confirmed reviews ALL

Perfect stay until the last morning, when a staff member started drilling the wall in my room from the other side at 0800

Dear Karl d., Thank you for taking the time to tell us about your experience has been interrupted by the necessary works that were taking place during your stay at the Novotel London Excel, and for this I sincerely apologize. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aurelija Revuckaite Guest Service Manager au…

Good Stay

Customer review rating 4.5/5

A S. F. Families - 06/09/2021 Confirmed reviews ALL

Cleanness, a great Customer Care, close to the train’s Stations and places to visit. I also enjoyed the Sauna and Steam. I will recommend friends and I will definitely stay there again.

Dear Sophie, Thanks so much for your review! I am excited to hear you've been looked after our team and enjoyed our lovely Sauna & Steam rooms. We wish to welcome you back again soon. Many thanks once again! Kind regards, Aurelija Revuckaite Guest Service Manager au…

Great Location, Noise problem on last day

TripAdvisor rating 3.0/5

KarlD1234 Business - 06/09/2021 TripAdvisor review

Stayed here many times and never had a problem. Usual high levels of Customer Service, helpful staff & great facilities. However on the last morning, someone decided to start very loud drilling in the next room at 0800 (after a particularly late night for me!) even drilling into the adjoining wall. Very inconsiderate behaviour, which was shrugged off at check out in a gallic shrug kind of way.

Hi KarlD1234, Thanks very much for writing. So glad you enjoyed it with but sad we missed out on the 5* due to the noise from the current works happening at the hotel. Please rest assured that we take all feedback very seriously and I wish to thank you for bringing this to our attention. We'd love to see you back soon and please do not hesitate to get in touch with me on aurelija.revuckaite@accor.com prior to your arrival and I will assure that you do not encounter any issues. Many thanks again for sharing your experience. Kind regards, Aurelija Revuckaite Guest Service Manager

Well Situated & Good Stay

Customer review rating 4.5/5

Hourglass Business - 05/09/2021 Confirmed reviews ALL

We checked in for two nights and had a wondeful stay. Staff were extremely helpful and friendly. Hotel and amenities were great the only downside was the renovation work taking place which commenced at 8.15am each day which was a shame but did not ruin our stay.

Hi Stacey, Thanks so much for taking your valuable time and comments. I am delighted to know that you were looked after by our amazing team and loved your stay! Cant wait to welcome you back Kind regards, Aurelija Revuckaite Guest Service Manager

Not bad

Customer review rating 4.0/5

Jh Families - 04/09/2021 Confirmed reviews ALL

Good rooms and breakfast, but woken at 8am with drilling. Plus I haven’t received my points yet.

Dear James H., We very much appreciate your comments regarding your stay at the Novotel London Excel. I would like to apologize for the disturbance due to the necessary works that were happening during your stay and want to assure you that we are taking actions to make sure no guests get affected by the works by reviewing our allocation prior to arrival. Regarding your points I will personally investigate why it hasnt reached your account and process them manually if needed for you. If you may wish to discuss anything else, please do not hesitate to reach out to me on au… We hope to see you again soon! Warm regards, Aurelija Revuckaite Guest Service Manager

Overall decent stay

Customer review rating 3.5/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

Polite staff, decent sized room. No sink with toilet which wasn’t great. Breakfast was nice but no veg sausages available throughout our stay(4 nights) would be nice if there was some rotation of breakfast as for those staying longer can be repetitive. Overall though we had a good stay as only really used the room overnight and mornings. Was a really good price too compared to other hotels on the vicinity.

Dear S. Shazna, We very much appreciate your comments regarding your stay at the Novotel London Excel. We are glad to hear that you have had a good stay with us, although we can see that there were some areas that you think we can have done better, as particular mentioned with vegetarian sausages and breakfast food rotation. It is always a pleasure to receive feedback from our guest, it definitely help us to improve each day by learning from your experiences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. At Novotel London ExCeL our guests are our most valued asset and your feedback is really important to be able to action those issues that could have make your stay not as enjoyable as you expected so please thanks for address these issues. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you would experience it during your next stay with us. Do not hesitate to contact me directly when you are visiting next the area so we can check availability for you and tailor made your stay. We hope your next visit will be as enjoyable as this one, please let us know when you are coming back so we can check availability for you and bespoke your stay. See you soon, Sofi Ton Front Office Team Leader

Amazing stay

Customer review rating 5.0/5

Khairul Y. Business - 01/09/2021 Confirmed reviews ALL

Stayed for 5 nights as for birthday celebrations. Amazing staff, very fast reply with e-mail and messages compared to other Novotels and Mercure in UK. All staff from managers,front office, f&b and security are brilliant and friendly. Rooms got upgraded which is amazing. I particularly amazed by housekeeping which is very rare for me to give compliment. Rooms are super clean and the service by housekeepers are beyond above standard. Thank you Novotel Excel for making a memorable stay and amazing hospitality. This hotel is definition of Heartist

Dear Y., We very much appreciate your comments regarding your stay at the Novotel London Excel. We are glad to hear that you have taken a lot this time. Thanks a lot for your wonderful review! It is always a pleasure to receive feedback from our guest, it definitely help us to improve each day by learning from your experiences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your thoughts with us; we encourage you to share your review in TripAdvisor so other travelers can discover more about us from your experience. We hope your next visit will be as enjoyable as this one, please let us know when you are coming back so we can check availability for you and bespoke your stay. See you soon, Andres Contreras Front Office & Guest Relations Manager

Fantastic Hotel and Service

Customer review rating 5.0/5

Faisal B. Families - 01/09/2021 Confirmed reviews ALL

We stayed in a suite (2 adults and 2 children). The room was much bigger than expected and had all comforts. The hotel is very modern and clean throughout and the staff are extremely friendly and welcoming. We will certainly be visiting again!

Dear Faisal, We very much appreciate your comments regarding your stay at the Novotel London Excel. We are glad to hear that you have taken a lot this time. Thanks a lot for your wonderful review! It is always a pleasure to receive feedback from our guest, it definitely help us to improve each day by learning from your experiences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your thoughts with us; we encourage you to share your review in TripAdvisor so other travelers can discover more about us from your experience. We hope your next visit will be as enjoyable as this one, please let us know when you are coming back so we can check availability for you and bespoke your stay. See you soon, Andres Contreras Front Office & Guest Relations Manager

Customer Service, Location, Good stay

Customer review rating 5.0/5

Concordia Friends - 01/09/2021 Confirmed reviews ALL

This hotel is one of the best hotels I have stayed at, the customer service was very great. They made sure that we were fully secured and satisfied with our room. The location of this Hotel was close to nice tourist attractions especially the cable car docks,sky garden and 02. It was also close to Stratford, Westfield Shopping Centre.

Dear Concordia, We very much appreciate your comments regarding your stay at the Novotel London Excel. We are glad to hear that you have taken a lot this time. Thanks a lot for your wonderful review! It is always a pleasure to receive feedback from our guest, it definitely help us to improve each day by learning from your experiences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your thoughts with us; we encourage you to share your review in TripAdvisor so other travelers can discover more about us from your experience. We hope your next visit will be as enjoyable as this one, please let us know when you are coming back so we can check availability for you and bespoke your stay. See you soon, Andres Contreras Front Office & Guest Relations Manager

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