Novotel London Excel

Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.3/5 550 reviews

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Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organising, you can optimise the chances of its success by benefiting from the Novotel network. In line with the Gov recommendation, we have adhere to the ALLSAFE cleanliness and prevention label, verified by Clifton environmental. To ensure that our hygiene and prevention measures meet the highest standard for our teams and our guest. This included the following, a one way system, a social distance of 2 metres per delegate or less with appropriate PPE, a re-enforce cleaning schedule and a cleaning kit available in room.

Room descriptions and layouts


meeting rooms

From 1 to 80 


Configuration is not available for these requirements
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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  550 reviews

TripAdvisor Rating  4.0/5  2,993 reviews

Poor experience, basic and tired hotel

TripAdvisor rating 2.0/5

Kaydawoo Families - TripAdvisor review

My husband booked this hotel for myself, his mother and our 5 month old daughter as he was running the London marathon. We booked 2 rooms in advance and had contacted the hotel via phone and email to confirm the rooms were connecting and that a cot had been organised for our daughter, we were told this was the case. When we arrived in the evening to check in the lady on reception didn’t seem to be able to find our booking despite us having the booking available on email, and it took ten minutes for her to locate the booking. She then advised we had rooms on separate floors, to which we queried as we had booked and had confirmed via telephone that the rooms were next to each other, she then found us 2 rooms on the same floor but 3 doors apart which was an improvement. We were assured our cot was ready on our room, paid the full amount for the rooms via card and assumed that was all sorted. When we got to our room the decor is quite dated and damaged with carpet stains throughout. Very basic bathroom facilities and a toilet in a separate room to the sink and bath. There was no cot when we got upstairs and so when I tried to phone down to query this I discovered the phone was not actually connected and had no means to connect it, so my husband had to go back to reception to ask a cot be sent up. A further 30 mins went by and at this point my baby was asleep on our bed, when I had to go back down again and ask where the cot was. 20 minutes later a man arrived with a battered travel cot with a folded up single duvet in it in place of a mattress, as this contravenes all safety recommendations for babies to reduce SIDS I removed the duvet and had to use the pram support insert as the babies ‘mattress’ and luckily had brought my own cot sheets, if I hadn’t brought these I would have had to have gone out in London at 11pm on a Friday to find a mattress and a sheet which I likely wouldn’t have found. The rest of the stay was basic, kettle and sachets of Nescafé in the room. On checkout the lady asked us to pay the £1062 bill for 3 nights in full, to which we were very confused as we had paid it all on the Friday when we arrived and had the payment available on internet banking. The lady advised she couldn’t see that we had paid as her colleague who checked us in hadn’t ticked a box on the computer and so we would have to wait for a manager to clarify. We waited a further ten minutes for a manager to then agree we had paid the full amount 3 days earlier a that we could leave. All in all very basic hotel and even for London it’s over priced, staff don’t seem to know whether they’re coming or going and if you’re travelling with a child and request a travel cot in advance- take your own mattress and sheets!

Brilliant location, lovely staff

Customer review rating 5.0/5

Tasmin Business - Confirmed reviews ALL

Really enjoyed my night at the hotel. The room was very nice, modern and clean. It was very comfortable. Staff were brilliant throughout my stay and were very helpful. I will definitely stay here again when I'm next in the area.

Good stay given the circumstances

Customer review rating 4.0/5

Nicola Business - Confirmed reviews ALL

When my team and I arrived at the hotel we were confronted with a situation of a fire occurring in the hotel the previous night and the staff were frantically trying to figure out what to do. We were sent away not knowing where we would be staying, but were told we would be contacted. That contact never came, so we returned to the hotel once the event at Excel closed around 6pm. Again we were told that the problem had not been resolved and we still hadn't been found accommodation, and were sent away for a further 2 hours. Upon returning to the hotel a 3rd time, we were eventually told we could check in and finally got to our rooms at around 9.30pm thoroughly exhausted. Not ideal, but I have to say that overall the staff did an excellent job faced with such a difficult situation. I think my team and I were incredibly lucky as not all guests faired so well, judging by some of the dramatics we witnessed. I do feel however, that we should be offered some degree of compensation. we were not even offered a complimentary drink at the bar!

Nice stay

Customer review rating 5.0/5

Yun Families - Confirmed reviews ALL

Hotel looked nice. There was an issue with our room where the second bed wasn't setup, but reception quickly sorted it out by changing our room. Other than that it was an enjoyable experience.

Good stay

Customer review rating 4.5/5

Richard Couples - Confirmed reviews ALL

We had an excellent stay in the hotel. The room exceeded our expectations, the hotel was well located for our purposes, staff were helpful and the restaurant and breakfast options were good.

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Other web-users rate our hotel

  • 536 reviews 8.7/10 Location
  • 837 reviews 7.2/10 Room
  • 853 reviews 7.7/10 Service
  • 13 reviews 5.7/10 WiFi
  • 394 reviews 6.8/10 Cleanliness
  • 392 reviews 7.6/10 Breakfast
  • 216 reviews 5.3/10 Food
  • 184 reviews 5.7/10 Value

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