ibis Den Haag City Centre Hotel 3 stars

This is not my first stay in this hotel and I chose it again because the position suits me. I arrived in the hotel shortly after midnight after a 19 hours drive. I called on the way that I would be late (although I gave my credit card as a guarantee) and asked once again about the parking, just to be sure. On the phone everything was perfect but when we arrived it was not. It would be a lot to write about if I described all the inconveniences but the top was when the receptionist charged me more than I have agreed and all this without an invoice. I was so tired that I didn't have the strength to argue. I guaranteed with my credit card the reservation but they couldn't say to me if this transaction was deleted. I spent app. 70 euros more than I should have. Too bad because the hotel is quite fine.

Location was superb, 3 mins walk from the nearest tram stop, which is 2 stops from the Central station. Great restaurants and bars about 2 mins walk away as well. The room itself left a little wanting, just two shower towels, no hand or face towels to speak of. The shower had some good pressure and temperature control, and was big enough for me. The room did seem a bit on the old side though. A crack here or there in the shower, the bathroom vent was broken, and the carpet seemed a bit musty. There was also a coffee stain on the bed side table. The air conditioning worked a little too well, off it made the room stifling, on the lowest setting it made it a freezer. Beds and pillows were ok. The room did its job, and it was fine for that.

Very nice staff, very clean and comfortable hotel. Situated in the centre of the city, with very easy acces to public transport (1-2 minutes away).

Very good location, clean and good price.

Although the staff have done everything in theit power to make us feel wellcome, the room was very cold, humid, unfriendly, unconfortable. Moreover, although we hanged the "clean the room" sign on the doorknob several times during our stay, before 9 a.m., as the rule was, no maid came to clean the room, so we had to sleep in the same sheets for 7 days on a row, we had to ask for fresh towels and toilet paper ourselves at the reception desk, and we had to live with the moutain of trash that had accumulated into the single trash bin we had in the bathroom. Definitely not a place I would use or recommend to anyone in the future.

Good hotel that is close to the centre. Staff were pleasant and check-in/check-out was fast.

Perfectly

Extremely easy check in (having completed the online check in first), friendly and very helpful staff. The room was perfectly clean and comfortable. Thé hotel’s location is perfect for access to all places of interest, being just around the corner from the Grote Markt. The only thing that was unpleasant was a very dirty pair of jeans on the surface outside our bedroom window. I’m sure not the hotel’s fault, but could be removed? One of the staff must have noticed them…

Normal room with a normal accommodation. Good: - Really near the center - Nice staff - Nice view over de city Bad: - The room as not as renovated as it should be (the door of the bathroom didn't closed, the walls missing paint) - The fan of the bathroom was really too loud and always working day and night, too annoying for having a nice good sleep. - The breakfast was always the same and very limited (bread, coffee, strawberry yogurt)

There is not a single member of te team that is not friendly and taking care of the guests. Special thanks for the 2 girls from the reception who looked after me on Saturday morning when i was not feeling good

Everything was great, the one thing that was missing was tea/coffee making facilities, location was perfect, staff friendly and helpful,, also one thing l found annoying was having to write 200 characters in the review ☹️

Had another great stay at Ibis Den Haag City Centre. This hotel has everything I need: a clean room, a window that can open(!), excellent breakfast, fabulous customer service and perfect location. Everything I needed was in walking or biking distance. Went running in the royal gardens, except for that one morning when the Queen Mother needed it herself for an early morning walk. That made my stay all the more special.

I was travelling with a friend, and sharing the room. It was adequate for our needs, though small and basic. The bed was comfortable enough for us to be well rested.The location was fine, and the staff was friendly.

The hotel is near to the city center, you can walk to the Den Haag Centraal train station in 15-20 minutes so there is no need to take a taxi or tram etc. Breakfast was nice, the lady who was working in the breakfast services was also kind and cheery, I thank her again for her hospitality. The reception personnel were also very kind and helpful I thank them too. The room was ok. It was quiet in the nights and I could eaisly sleep. There wasn't a kettle in the room may be it would be better if there was. Overall, I liked the hotel and the services :)

We had a special request regarding one of our friends room and the hotel went to all the trouble of making the room look amazing! He was totaly suprised and had an amazing experience. The check in went really quick because of the online check in. The room was next to the elevator but no noise at all. Breakfast till 12:00 and was great with a large amount of choice and a great toaster. Checkout went fast and great service! Thank you so much for the great service and we will be back.