Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 527 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby


LONDON SUMATERA0.1 km / 0.06 mi PLN3 km / 1.86 mi PT PUPUK SRIWIDJAJA0.1 km / 0.06 mi TELKOM3 km / 1.86 mi
PERTAMINA20 km / 12.43 mi PT AGRI INDOMAS0.1 km / 0.06 mi PUSRI3 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Palembang - Hotel & Residence Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CABINET ROOM 27 m2 2 m 35 17 0 24 0
GOVERNOR 48 m2 3 m 50 23 0 24 20
ASSEMBLY ROOM 52 m2 2 m 64 26 0 36 20
MINISTER ROOM 52 m2 2 m 64 26 26 36 20
SENATOR ROOM 52 m2 2 m 64 26 26 36 20
MAYOR ROOM 77 m2 2 m 80 45 45 50 50
PARLIAMENT ROOM 81 m2 3 m 70 40 40 50 40
COUNSELLOR ROOM 100 m2 3 m 100 55 0 57 60
AMBASSADOR 101 m2 3 m 100 60 0 70 60
CONSULATE 101 m2 4 m 100 60 0 70 60
DIPLOMAT 101 m2 3 m 100 60 0 70 60
REGENT 101 m2 4 m 100 60 0 70 60
BALLROOM I 604 m2 7 m 400 200 93 250 300
BALLROOM II 844 m2 7 m 800 300 103 350 490
GRAND BALLROOM 1,449 m2 20 m 1800 500 500 600 1000
    • Screen
    • Flipchart
    • Meeting room
    • Podium
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 ALL Rating 3,497 reviews

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 527 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Albert Business - 18/02/2020 Confirmed reviews ALL
« Beautiful place to stay »

Beautiful place and nice people, thank you for Ms. Fina, Very good and very helpful receptionist.

William K. Business - 12/02/2020 Confirmed reviews ALL
« Nice breakfast »

Good room, is it spacious and clean as usual. Many selections for breakfast.

Sudarno Business - 10/02/2020 Confirmed reviews ALL
« Big Room »

Stay at novotel palembang for one night, big area, big room.

Anonymous Couples - 05/02/2020 Confirmed reviews ALL
« Great hotel but lack of consistency »

The hotel facility is great with scenic garden, a good standard of gym, a beautiful chapel, nice swimming pools, and the room is clean and reasonably spacious. It is located within a walking distance from a local shopping-mall. However, on the negative side I found the house-rules was substandard for a 4-stars hotel; people went on to the swimming pool with all kind of full-dresses, I even saw a naked kid in the pool, all these raised concern about the pool hygiene. The restaurant on the 1st floor was spacious and quite nice; however, the food served (breakfast) was of low quality.... "semur without meat, soup only" so as 'soto' ... and only meat option was 'tough'... I have to asked a few hotel staffs for a direction to the grand ballroom.

Sulthan M. Y. Business - 02/02/2020 Confirmed reviews ALL
« Good stay »

Very satisfied

Anonymous Business - 31/01/2020 Confirmed reviews ALL
« Good Stay »

Awesome stay with pleasant service

Agung F. Business - 28/01/2020 Confirmed reviews ALL
« Good Service »

Thank you to very good Receptionist Afit, I come a bit early at 12:00 pm, Reception was so crowded perhaps because of Chinese New Year, I know check in time at 14:00 but Afit help me a lot, he event go further help me for making my flight boarding pass ... very good experience..

Lisa Friends - 28/01/2020 Confirmed reviews ALL
« Beautiful swimming pool, nice staff »

The swimming pool is so clean, beautiful & the staffs are nice & helpful

Sunarmo Families - 28/01/2020 Confirmed reviews ALL
« Awesome »

I come to visit my family in Palembang this is my first time in Palembang, a lot of food to try, Receptionist is very help full, Ms. Eka explain very detail where to go what to eat, pool also very good here my visit become like holiday.

Tedi Solo - 23/01/2020 Confirmed reviews ALL
« good stay »

my favorite hotel, thank to Ms. Anggi for your hospitality

Lambok Families - 23/01/2020 Confirmed reviews ALL
« Great hotel »

It's my first time to stay in this Novotel, a great hotel provided a lot of benefits to us. I really like the room, breakfast, pool and location to the mall (very close)

T. G. Families - 23/01/2020 Confirmed reviews ALL
« Well location, nice view, warm welcome »

We were enjoying stay in this hotel and had handful assistances from pak Helmi , Accors Jakarta. Hotel staffs are nice and warm welcome. Thank you

Business - 19/01/2020 TripAdvisor review
« Business stay 11th to 18tj Jan 2020 »

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Business - 10/01/2020 TripAdvisor review
« Beyond words! »

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Liana Families - 08/01/2020 Confirmed reviews ALL
« Excellence »

Good service

Jose Solo - 08/01/2020 Confirmed reviews ALL
« Relaxing hotel »

Typical Balinese style hotel

Nurlela A. Families - 08/01/2020 Confirmed reviews ALL

happy hotel comfortable and quiet

Arina T. Families - 02/01/2020 Confirmed reviews ALL
« Great Escape in the middle of the city »

we stayed for 3d2n. first night we took superior room. my 2 years old daughter fall down in the toilet because of the slippery floor. also had a head hit by the sharp edge of the furniture. we decided to move into the junior suit room on the 2nd day so that our daughter had more space for walk, run, and play. overall, we were very satisfied staying over this hotel. located in the central of the city made us really easy fo find foods and anything else. foods were great. staffs are really best. very friendly, nice, and kind. pools are great. and also the kids club. if we're allowed to give some inputs, please consider to refurnish the interiors into more modern look. finally, we proudly give 8 out of 10 for novotel. keep up the good work.

Family - 01/01/2020 TripAdvisor review
« Excellent Design »

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Selvi Business - 20/12/2019 Confirmed reviews ALL
« Overall pleasant, the staff is helpful »

First of all, i asked for a non smoking room as i cant stand the smell of smoke, however i got smoking room (tho they treated the room, i could still smell the smoke). The room service was excellent, the staff were friendly, the laundry service was amazing. However the bathroom was a little dirty from stain accumulation. And i still dont get why theres no shower curtain.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates