Novotel Palembang - Hotel & Residence Hotel 4 stars

Name: Novotel Palembang - Hotel & Residence
Address: PALEMBANG, 30127, INDONESIA
Telephone: (+62)711/369777
Rating: 4.3

Customer review rating 4.3/5 3,719 reviews

ALLSAFE approved hotel

Your loyalty is rewarded

See on a map

+ 26 Services

Novotel Palembang - Hotel & Residence Hotel

Hotel that makes every moment matter

Make yourself at home at the 4-star Novotel Palembang Hotel & Residence in the heart of the city. Explore the local designer stores then relax in the outdoor pool or let off steam at the fitness centre or the jogging track. Fully equipped meeting rooms and the Grand Ballroom provide the perfect setting for all your business events at Novotel.

Provide you the best by giving convinient access to the airport, walking distance to Shopping Mall and a 10minute drive to an 18 hole golf course, which makes us the perfect choice for all your business activities or to enjoy holiday with your family Novotel Palembang has 15 meeting rooms. Trust all your business arrangements with us to organize the perfect event, large & small scale conferences, seminars, or for an unforgettable wedding

Novotel Palembang is a 4 star hotel which gives you easy access to explore the nearest interesting in Palembang, such as golf course, Museum Bukit Siguntang, Benteng Kuto Besak and Ampera Bridge.

Hotel extras

Superior business and conferencing facilities
Located near the Palembang Trade Centre
Spacious modern rooms with free WiFi
Sauna and fitness centre for your workout
Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00

HANDOYO, PUTRA RAFLESIA : PLB - JKT KERTAJAYA
KRAMATJATI, LORENA : PLB - JKT KERTAJAYA
PUTRA REMAJA, GIRI INDAH : PLB - JKT KERTAJAYA

By plane
SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying
By train
KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

LONDON SUMATERA 0.1 km / 0.06 mi
PERTAMINA 20.0 km / 12.43 mi
PLN 3.0 km / 1.86 mi
PT AGRI INDOMAS 0.1 km / 0.06 mi
PT PUPUK SRIWIDJAJA 0.1 km / 0.06 mi
PUSRI 3.0 km / 1.86 mi
TELKOM 3.0 km / 1.86 mi

Hotel services

THE SQUARE Non contractual photo

Serving International and Indonesian cuisines

THE ORIENT CHINESE RESTAURANT

Non contractual photo

LE BAR Non contractual photo

Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

SPLASH BAR Non contractual photo

Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

Non contractual photo

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

2 Restaurants
One Bar
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

15 Meeting rooms
Business Center
- Business center with support staff
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 196 rooms
- No room for people with reduced mobility
- 16 family rooms
- No connecting room
- 48 non-smoking rooms
- 3 floors
Languages spoken at the hotel
- English
Lounge
- Waiting area or lounge
Laundry / Valet Services
- Pressing Additional charge
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Entertainment
- Karaoke
- Disco/Nightclub
Reduced mobility Facilities
Check In & Check-out facilities
- Late Checkout
Luggage storage
- Luggage storage
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Plugs and converters available on desks Additional charge
Safe deposit box at reception
- Safe deposit box at reception

Shuttle
- PLM Additional charge
- SM BADARUDDIN II Additional charge
Parking lot
- On site

Novotel Palembang
- Outside
- On site
In Balance
- On site
- Jacuzzi/Whirlpool bath
- Thermal Spa
- Massage
- Sauna room

Services for children
- Childrens TV Channels

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Room descriptions and layouts

meeting rooms

From 1 to 1,800

attendees

Configuration is not available for these requirements

- Height 2 m
- Theatre style 35 participants
- U-shaped Room 17 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 23 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 64 participants
- U-shaped Room 26 participants
- Board-room Configuration is not available for this hotel
- Classroom style 36 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 64 participants
- U-shaped Room 26 participants
- Board-room 26 participants
- Classroom style 36 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 64 participants
- U-shaped Room 26 participants
- Board-room 26 participants
- Classroom style 36 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2 m
- Theatre style 80 participants
- U-shaped Room 45 participants
- Board-room 45 participants
- Classroom style 50 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 70 participants
- U-shaped Room 40 participants
- Board-room 40 participants
- Classroom style 50 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 55 participants
- Board-room Configuration is not available for this hotel
- Classroom style 57 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 70 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 100 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 70 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 70 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 4 m
- Theatre style 100 participants
- U-shaped Room 60 participants
- Board-room Configuration is not available for this hotel
- Classroom style 70 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 400 participants
- U-shaped Room 200 participants
- Board-room 93 participants
- Classroom style 250 participants
- Banquet 300 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 800 participants
- U-shaped Room 300 participants
- Board-room 103 participants
- Classroom style 350 participants
- Banquet 490 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 20.0 m
- Theatre style 1800 participants
- U-shaped Room 500 participants
- Board-room 500 participants
- Classroom style 600 participants
- Banquet 1000 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Cabinet room	27 m²	2 m	35 participants	17 participants	Configuration is not available for this hotel	24 participants	Configuration is not available for this hotel
Governor	48 m²	3 m	50 participants	23 participants	Configuration is not available for this hotel	24 participants	20 participants
Assembly room	52 m²	2 m	64 participants	26 participants	Configuration is not available for this hotel	36 participants	20 participants
Minister room	52 m²	2 m	64 participants	26 participants	26 participants	36 participants	20 participants
Senator room	52 m²	2 m	64 participants	26 participants	26 participants	36 participants	20 participants
Mayor room	77 m²	2 m	80 participants	45 participants	45 participants	50 participants	50 participants
Parliament room	81 m²	3 m	70 participants	40 participants	40 participants	50 participants	40 participants
Counsellor room	100 m²	3 m	100 participants	55 participants	Configuration is not available for this hotel	57 participants	60 participants
Ambassador	101 m²	3 m	100 participants	60 participants	Configuration is not available for this hotel	70 participants	60 participants
Consulate	101 m²	4 m	100 participants	60 participants	Configuration is not available for this hotel	70 participants	60 participants
Diplomat	101 m²	3 m	100 participants	60 participants	Configuration is not available for this hotel	70 participants	60 participants
Regent	101 m²	4 m	100 participants	60 participants	Configuration is not available for this hotel	70 participants	60 participants
Ballroom i	604 m²	7 m	400 participants	200 participants	93 participants	250 participants	300 participants
Ballroom ii	844 m²	7 m	800 participants	300 participants	103 participants	350 participants	490 participants
Grand ballroom	1449 m²	20.0 m	1800 participants	500 participants	500 participants	600 participants	1000 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Meeting room
We provide indoor and outdoor venues for meeting needs and social events.
Podium
WIFI access
Slide projector
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

Accessible room

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Garden View *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with twin beds

Accessible room

Max. number of persons: 3
Area: From 42 m² / 452 sq ft
Views: Garden View *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Pool View with King Bed

Accessible room

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Pool side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Pool View with Twin Beds

Accessible room

Max. number of persons: 3
Area: From 42 m² / 452 sq ft
Views: Pool side *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

1 Bedroom Apartement with Double Bed

Accessible room

Max. number of persons: 3
Area: From 68 m² / 732 sq ft
Views: Pool side, Garden View *
Most of the accommodation: BALCONY *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,719 reviews

TripAdvisor Rating 4.5/5

775 reviews

2021 TripAdvisor Certificate of Excellence — Certificate of excellence 2021

Best Hotel in Town

Jayden Friends - 19/10/2021 Confirmed reviews ALL

Everything is amazing. Comfort Room, Amazing Pool, Restaurant is nice, Foods are delicious, staffs are friendly, and well implemented health protocol

Dear Jayden, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

well

Risma Families - 18/10/2021 Confirmed reviews ALL

Dear Risma Bernadetha Manurung, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Pleasant Stay.

Gt Solo - 18/10/2021 Confirmed reviews ALL

It was a pleasant and relaxing stay.

Dear Gerald Toidy, {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Perfect Stay

Ade N. Couples - 17/10/2021 Confirmed reviews ALL

Room is comfort, great service, restaurant and foods are various and deliciois, health protocol implemented well, and the pool is the star. I'll be back!

Dear Ade Natalia, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Fun and comfort stay

Guntur Families - 12/10/2021 Confirmed reviews ALL

It's such a pleasure to have stay and vacation in Novotel Palembang. The room is comfort, the view is incredible, the service is nice, the food is delicious, and the health protocol implemented so well. Overall, it is very fun and i can't wait to be back!

Dear Guntur, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

The best hotel

Yul Families - 11/10/2021 Confirmed reviews ALL

Thank you for the amazing service, from me making a reservation with the reservation team, Mrs. Rara, and on arrival, she was warmly welcomed by Mrs. Katarina. and until the time of check out all the staff were very warm and ready to help. I hope novotel will always be the best hotel.

Dear Yusalina, The warmest greeting from Novotel Palembang - Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Mrs. Rara and Mrs. Katarina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Managter

Comfortable stay

Chandramohan Solo - 06/10/2021 Confirmed reviews ALL

1. A bit uncomfortable with service : when we approach Reception, they do not even look up and ask any word! I had to push the Reception man to start with “Pagi”. He says the partition did not allow me to hear: far from reality!! 2. Same experience in the Restaurant: he is focussing on some thing else until I ask him again! 3. Pl train all to look at Customer and respect him with folded hands. 4. Overall, my stay in the room was OK. But outside services need some more improvements

Dear Chandramohan, Warmest greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to give your sincere review on your recent stay at Novotel Palembang Hotel & Residence. We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. We apologize for the experience and service delivered by our teams were not up to your expectations. Please be assured that your constructive comments have been duly noted and shared with the departments concerned as providing a pleasing and unforgettable stay are among our top priorities. Once again, thank you for your valuable feedback and we sincerely hope that this incident does not limit your desire to return to stay at Novotel Palembang Hotel & Residence. Sincerely, Herman Wijaya General Manager

Always Novotel Style

Yoseph T. Families - 12/09/2021 Confirmed reviews ALL

Standard a bit decline Due to pandemic. Also the pool still under renovation .

Good Stay

Sonia Solo - 30/08/2021 Confirmed reviews ALL

Lovely place for staycation. Good service and so comfy

bad facilities and bad service

Havis Business - 29/08/2021 Confirmed reviews ALL

facilities and services do not match the price. seen from the design and equipment of the rooms that are old and partially damaged, as well as the service of the employees does not show classy hotel services.

The pool was renovated

Nia W. Families - 28/08/2021 Confirmed reviews ALL

Good ambiance, Well designed interiors and excellent services from staff especially who assisted me through check in. The only downside was the pool was renovated when I came while the pool is the only thing I came for since my children love swimming. I thought I could get a swimming voucher as a compensation but no I couldn’t. So, It was a bummer.

green , fresh air.

Ketut D. Business - 23/08/2021 Confirmed reviews ALL

It is like you stay in the middle of garden, green and fresh air

Dear Ketut Herdjuno d., {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Handy W. Solo - 26/07/2021 Confirmed reviews ALL

good experience and very enjoy to stay

Very helpfull manager

Jarales Families - 21/07/2021 Confirmed reviews ALL

Really helped by Pak Affandi for any problem during stay such as delay check in due to room not yet cleaned, very quick move for helping my nephew on little incident on pool

good stay

Widya Families - 07/07/2021 Confirmed reviews ALL

very nice to see nature in this hotel and furniture well

Business stay 11th to 18tj Jan 2020

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

J0H17_D03 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

pengelanaj Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

Linde A Family - 02/08/2019 TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

kowaraalbert Business - 30/07/2019 TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Our most recent 20 reviews

In partnership with TripAdvisor

Novotel Palembang - Hotel & Residence Hotel 4 stars

Hotel extras

Hotel location

Novotel Palembang - Hotel & Residence

Companies

Hotel services

Your meetings and events

Our accommodation(s)

Our guest reviews for Novotel Palembang - Hotel & Residence

Our guest reviews for
Novotel Palembang - Hotel & Residence