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Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating 4.3/5 3,719 reviews

ALLSAFE approved hotel

Novotel Palembang - Hotel & Residence
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+ 26 Services

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA :  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :  PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Companies

  • LONDON SUMATERA 0.1 km / 0.06 mi
  • PERTAMINA 20.0 km / 12.43 mi
  • PLN 3.0 km / 1.86 mi
  • PT AGRI INDOMAS 0.1 km / 0.06 mi
  • PT PUPUK SRIWIDJAJA 0.1 km / 0.06 mi
  • PUSRI 3.0 km / 1.86 mi
  • TELKOM 3.0 km / 1.86 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 15 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 196 rooms
    • No room for people with reduced mobility
    • 16 family rooms
    • No connecting room
    • 48 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Karaoke
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • PLM Additional charge
    • SM BADARUDDIN II Additional charge
  • Parking lot
    • On site
Well-being
  • Novotel Palembang
    • Outside
    • On site
  • In Balance
    • On site
    • Jacuzzi/Whirlpool bath
    • Thermal Spa
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Room descriptions and layouts

15 

meeting rooms

From 1 to 1,800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • We provide indoor and outdoor venues for meeting needs and social events.

  • Podium

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,719 reviews

TripAdvisor Rating 4.5/5

775 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best Hotel in Town

Customer review rating 5.0/5

Jayden Friends - 19/10/2021 Confirmed reviews ALL

Everything is amazing. Comfort Room, Amazing Pool, Restaurant is nice, Foods are delicious, staffs are friendly, and well implemented health protocol

Dear Jayden, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

well

Customer review rating 4.0/5

Risma Families - 18/10/2021 Confirmed reviews ALL

ok

Dear Risma Bernadetha Manurung, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Pleasant Stay.

Customer review rating 4.5/5

Gt Solo - 18/10/2021 Confirmed reviews ALL

It was a pleasant and relaxing stay.

Dear Gerald Toidy, {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Perfect Stay

Customer review rating 5.0/5

Ade N. Couples - 17/10/2021 Confirmed reviews ALL

Room is comfort, great service, restaurant and foods are various and deliciois, health protocol implemented well, and the pool is the star. I'll be back!

Dear Ade Natalia, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Fun and comfort stay

Customer review rating 5.0/5

Guntur Families - 12/10/2021 Confirmed reviews ALL

It's such a pleasure to have stay and vacation in Novotel Palembang. The room is comfort, the view is incredible, the service is nice, the food is delicious, and the health protocol implemented so well. Overall, it is very fun and i can't wait to be back!

Dear Guntur, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

The best hotel

Customer review rating 5.0/5

Yul Families - 11/10/2021 Confirmed reviews ALL

Thank you for the amazing service, from me making a reservation with the reservation team, Mrs. Rara, and on arrival, she was warmly welcomed by Mrs. Katarina. and until the time of check out all the staff were very warm and ready to help. I hope novotel will always be the best hotel.

Dear Yusalina, The warmest greeting from Novotel Palembang - Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Mrs. Rara and Mrs. Katarina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Managter

Comfortable stay

Customer review rating 3.5/5

Chandramohan Solo - 06/10/2021 Confirmed reviews ALL

1. A bit uncomfortable with service : when we approach Reception, they do not even look up and ask any word! I had to push the Reception man to start with “Pagi”. He says the partition did not allow me to hear: far from reality!! 2. Same experience in the Restaurant: he is focussing on some thing else until I ask him again! 3. Pl train all to look at Customer and respect him with folded hands. 4. Overall, my stay in the room was OK. But outside services need some more improvements

Dear Chandramohan, Warmest greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to give your sincere review on your recent stay at Novotel Palembang Hotel & Residence. We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. We apologize for the experience and service delivered by our teams were not up to your expectations. Please be assured that your constructive comments have been duly noted and shared with the departments concerned as providing a pleasing and unforgettable stay are among our top priorities. Once again, thank you for your valuable feedback and we sincerely hope that this incident does not limit your desire to return to stay at Novotel Palembang Hotel & Residence. Sincerely, Herman Wijaya General Manager

Always Novotel Style

Customer review rating 4.0/5

Yoseph T. Families - 12/09/2021 Confirmed reviews ALL

Standard a bit decline Due to pandemic. Also the pool still under renovation .

Good Stay

Customer review rating 5.0/5

Sonia Solo - 30/08/2021 Confirmed reviews ALL

Lovely place for staycation. Good service and so comfy

bad facilities and bad service

Customer review rating 1.0/5

Havis Business - 29/08/2021 Confirmed reviews ALL

facilities and services do not match the price. seen from the design and equipment of the rooms that are old and partially damaged, as well as the service of the employees does not show classy hotel services.

The pool was renovated

Customer review rating 3.5/5

Nia W. Families - 28/08/2021 Confirmed reviews ALL

Good ambiance, Well designed interiors and excellent services from staff especially who assisted me through check in. The only downside was the pool was renovated when I came while the pool is the only thing I came for since my children love swimming. I thought I could get a swimming voucher as a compensation but no I couldn’t. So, It was a bummer.

green , fresh air.

Customer review rating 5.0/5

Ketut D. Business - 23/08/2021 Confirmed reviews ALL

It is like you stay in the middle of garden, green and fresh air

Dear Ketut Herdjuno d., {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 4.0/5

Handy W. Solo - 26/07/2021 Confirmed reviews ALL

good experience and very enjoy to stay

Very helpfull manager

Customer review rating 5.0/5

Jarales Families - 21/07/2021 Confirmed reviews ALL

Really helped by Pak Affandi for any problem during stay such as delay check in due to room not yet cleaned, very quick move for helping my nephew on little incident on pool

good stay

Customer review rating 4.0/5

Widya Families - 07/07/2021 Confirmed reviews ALL

very nice to see nature in this hotel and furniture well

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 5.0/5

J0H17_D03 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

TripAdvisor rating 4.0/5

pengelanaj Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

TripAdvisor rating 5.0/5

Linde A Family - 02/08/2019 TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

TripAdvisor rating 5.0/5

kowaraalbert Business - 30/07/2019 TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Our most recent 20 reviews

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