ibis budget Casula Liverpool 3 stars

Customer review rating 4.1/5 1,296 reviews

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ibis budget Casula Liverpool
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Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Free outdoor parking on site
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditionned
Catering
  • BreakfastPaying
  • Snack & beverage machine

Hotel location

ibis budget Casula Liverpool

437 Hume Highway
Corner of Grove Street
2170
casula
australia

Tel: +61298222777

Fax: (+61)2/98222244

Check-in from 12h00

Check out up to 10h00

  • By plane

    SYDNEY At 25km / 15 miles

  • By train

    LIVERPOOL RAILWAY At 2.2km / 1.37 miles

GPS :-33.93911, 150.912931

Our accommodation(s)

Providing all that's required for a comfortable, restful night's sleep, ibis budget Casula Liverpool is the ideal option for guests who are travelling on a budget. Guests staying at this contemporary Sydney hotel can enjoy a range of convenient features, including a well-appointed private ensuite, comfortable bedding, a TV and alarm clock, air conditioning and opening windows. Providing accommodation for up to three guests, each guest room at the hotel features a Queen bed and a Single overhead bunk.

Standard Room with 1 Queen Bed

Accessible room
  • Max. number of persons: 2

Standard Room with 1 King Bed

  • Max. number of persons: 2

Standard Room with 1 Queen Bed & 1 Single

  • Max. number of persons: 3
Rooms

Our guest reviews for
ibis budget Casula Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,296 reviews

tripadvisor

TripAdvisor Rating 3.5/5

236 reviews

Excellent

Customer review rating 4.1/5

John Couples - 21/12/2020 Confirmed reviews ALL

Excellent service

Dear John Tran N., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Well located

Customer review rating 4.1/5

Beverley R. Solo - 21/12/2020 Confirmed reviews ALL

The stay was good the room could do with a up grade. bathroom tiles could have been cleaner, walls in bathroom could do with a coat of painting. The chair in main room need changing as it was Brocken. Other than that the stay was good.

Dear Beverly May r., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Nice stay

Customer review rating 4.1/5

Anonymous Couples - 20/12/2020 Confirmed reviews ALL

Good staff and nice budget hotel

Dear Medhat D., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Budget accommodation

Customer review rating 4.1/5

Geoff P. Solo - 20/12/2020 Confirmed reviews ALL

The rooms were clean and comfortable with plenty of on-site parking. I only have 3 complaints which are 1. the remote for the A/C did not work and i had to adjust the unit manually by getting on a chair. As this and the TV remote were issued by the reception staff at check-in, it may have been I was given the wrong remote. 2. a large number of free to air channels on the tv were not working and there is no pay tv options. 3. there was no hot water in the hand basin in the bathroom. The shower was fine.

Dear GEOFF P., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Ideal location close to Liverpool

Customer review rating 4.1/5

Joyce D. Couples - 17/12/2020 Confirmed reviews ALL

Very satisfied thank you.

Dear JOYCE D., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Clean and comfy.

Customer review rating 4.1/5

Michelle Families - 15/12/2020 Confirmed reviews ALL

Great service from check in to check out. Quiet night on top floor.

Dear MICHELLE W., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

The rooms were disgraceful

Customer review rating 4.1/5

Kim C. Business - 13/12/2020 Confirmed reviews ALL

Our first room, black mould and water left in kettle, sat on the bed and the bed folded over separating the two beds, got off and found the bed had no wheels on the edge. Got given another room, the beds had no wheels and so low to the ground. With my back we could not sit on it. The Rooms smelt disgusting, could smell cigarette smell throughout the hotel the so called breakfast was disgusting.

Dear MATTHEW C., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have already followed up the issues with our Housekeeping and Maintenance teams and are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager
Customer review rating 4.1/5

Kristy Couples - 07/12/2020 Confirmed reviews ALL

Paid for breakfast and the facility was closed told it would be a king bed and it was two single beds pushed together and it was so noisy and other guest had no respect for noise late into the night

Dear KRISTY M., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our King beds are zipped and I am really sorry that you were unaware of the information when booking the King bed. We do have someone in the property 24 hours who can approach guests for noise issues and I am very sorry that you may have missed out on the information. We provide box breakfast for breakfast inclusive bookings and I am really sorry that the team missed out in communicating with you. I have already followed up the issue with our Front office team to prevent future occurrence of any such issues.It would be highly appreciated if you can please send me your credit card details and I will refund you AUD 14 paid for the breakfast. My email address is h3… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Comfortable

Customer review rating 4.1/5

Roger B. Business - 04/12/2020 Confirmed reviews ALL

I stay weekly and have done so for several years Staff are friendly and welcoming

Dear Roger B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Dirty

Customer review rating 4.1/5

Roy C. Solo - 14/11/2020 Confirmed reviews ALL

The room was full of dust, dirty and had a bad odour I paid for two nights but didn’t come back to stay the second night I lost my money but could stay there another night

Dear ROY C., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Great stay

Customer review rating 4.1/5

John Couples - 05/11/2020 Confirmed reviews ALL

Great stay

Dear John Tran N., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

below average

Customer review rating 4.1/5

Anonymous Couples - 02/11/2020 Confirmed reviews ALL

The bathroom is in need of an update. There is build up of mould on the tiles, the shelf has poorly been relocated and the vent in the bathroom was beyond filthy. Not to mention the bathroom floods when the shower is used. Our bar fridge had three feet instead of four and the airconditioner vents were filthy. the bed was a fantastic size but one side is comfy the other side was rock hard like sleeping on the floor.

Dear MARINA J., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

I have stayed at IBIS mid week fir many years now. All good.

Customer review rating 4.1/5

Roger B. Business - 25/09/2020 Confirmed reviews ALL

Its generally quiet and clean. The staff at front desk welcome me every time.

Dear Roger B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Average

Customer review rating 4.1/5

Clair Solo - 08/09/2020 Confirmed reviews ALL

Comfortable but very basic and cheap

Dear KATHRYN T., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Good Stay

Customer review rating 4.1/5

Fredy J. E. Solo - 21/07/2020 Confirmed reviews ALL

Good Stay, friendly staff and comfortable

Dear FREDY E., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

A lovely comfortable stay

Customer review rating 4.1/5

Anne-maree S. Families - 19/07/2020 Confirmed reviews ALL

a very comfortable place to stay. Staff friendly. Easy to get to

Dear ANNE-MAREE S., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Excellent stay!!!

Customer review rating 4.1/5

Michael Couples - 18/07/2020 Confirmed reviews ALL

Enjoyed the stay.

Dear Stephen micheal B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Average stay

Customer review rating 4.1/5

Michael Couples - 03/07/2020 Confirmed reviews ALL

Pros: conveniently located just off the highway and close to Liverpool city centre. Easy check-in & check-out process. Decent value. On-site parking. Bed was comfortable. Good for an overnight stay. Cons: cleaners didn't come once in 4 days to either clean our room/make bed or change towels despite us leaving the towels on floor as instructed. Some shady characters using the hotel on weekends making noise. Room had stains on the walls, A/C was old and noisy, rooms could use the simplest of renovations as they looked worn. Noise of carhoons and sirens from Hume Hwy. Wouldn't stay here again longer than one night.

Dear MICHAEL H., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Close to where we needed to go

Customer review rating 4.1/5

Carmel D. Couples - 28/06/2020 Confirmed reviews ALL

staff were very helpful

Dear CARMEL D., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Good stay

Customer review rating 4.1/5

John Couples - 25/06/2020 Confirmed reviews ALL

Enjoyed the stay.

Dear John tran N., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

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