ibis budget Casula Liverpool

ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 3.9/5 142 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

Hotel location

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

Telephone +61 2 9822 2777

Fax +61 2 9822 2244

Contact email

  • By plane

    SYDNEY At 25km / 15 miles

  • By train

    LIVERPOOL RAILWAY At 2.2km / 1.37 miles

GPS:-33.93911, 150.912931

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

Providing all that's required for a comfortable, restful night's sleep, ibis budget Casula Liverpool is the ideal option for guests who are travelling on a budget. Guests staying at this contemporary Sydney hotel can enjoy a range of convenient features, including a well-appointed private ensuite, comfortable bedding, a TV and alarm clock, air conditioning and opening windows. Providing accommodation for up to three guests, each guest room at the hotel features a Queen bed and a Single overhead bunk.

Our guest reviews

Our guest reviews for
ibis budget Casula Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  142 reviews

TripAdvisor Rating  3.5/5  237 reviews

Well located

Customer review rating 4.0/5

Lauren Families - Confirmed reviews ALL

Stayed overnight for a sporting carnival. Easy to lactate, staff were pleasant and easy parking. Close to restaurants and surprisingly quiet for the location.

Dear LAUREN M., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Management make this place feel better than it is

Customer review rating 4.5/5

Mike Solo - Confirmed reviews ALL

The management and staff Go out of there way to make you feel comfortable. Always met with a smile and willing to have a chat or just listen.

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

convenient & great place to stay

Customer review rating 5.0/5

Duke Couples - Confirmed reviews ALL

The rooms are a good size at a reasonable price, always have a great night sleep with great food at walking distance.

Dear SLADIC D., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Bad reception

Customer review rating 0.5/5

Harsh K. Solo - Confirmed reviews ALL

I asked to check out bit late. They agreed but next morning they just appeared in my room while I was sleeping and asked me to leave in 20 minutes no what. Such a disappointment, disregard and nonsense

Dear Harss k., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Comfy room,that's all I needed

Customer review rating 5.0/5

Ray Solo - Confirmed reviews ALL

Good experience, staff very helpful.

Dear RAMON B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Ticks our Boxes

Customer review rating 5.0/5

Mark H. Couples - Confirmed reviews ALL

Actually stayed on two different nights and were happy with our room both times

Dear MARK H., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Not satisfied with cleanliness

Customer review rating 4.0/5

Terry Families - Confirmed reviews ALL

I love the convenience of Casula Budget Ibis, at the edge of town, yet close to everything. However, this stay I was disappointed with the cleanliness of the place. The hallway on the first level was scattered with lolly papers on arrival at 5 pm. When having a shower that evening the show recess had extremely long black hair on the floor, on inspection of the other area in the bathroom, I noted that the hair was all over the floor. I advised the reception of this & showed them photos. I did however forget to mention what room. So I left the gathered hair on toilet paper on the shelf below the sink for the following cleaner to find. I understand it is not a 5-star business, however a clean business it should be.

Dear THERESA G., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Didn’t meet my expectations

Customer review rating 2.5/5

Rajab R. Solo - Confirmed reviews ALL

Not sure why it called a Hotel. It is just a place with a bed to sleep as it lacks many things to be called a hotel. Not even a chair or stool to seat on in the room ? Imagine having some tea while standing !

Dear RAJABU R., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Comfortable

Customer review rating 3.5/5

Nwright Couples - Confirmed reviews ALL

Comfortable room..unfortunately the bed kept rolling so bit disappointed. Clean and well maintained overall. My boyfriend said he smelt cigarette smoke but I wasn't sure.

Perfect location for our needs.

Customer review rating 4.0/5

Christine Families - Confirmed reviews ALL

Stoked to be allowed early check in and later check out, this made our visit easier.

Dear CHRISTINE K., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Well located

Customer review rating 3.5/5

Lazarus G. Business - Confirmed reviews ALL

Helpful staff and was located in a good are.

Dear LAZAROS G., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Customer review rating 5.0/5

Gary M. Solo - Confirmed reviews ALL

Excellent, very helpful staff, very friendly.

Dear GARY M., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Unhappy

Customer review rating 0.5/5

Chelsea G. Couples - Confirmed reviews ALL

You's never gave my bond back

Dear Chelsea g., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Customer review rating 2.5/5

Nin Families - Confirmed reviews ALL

We book 2 room, 324 and 326. 324 the room is clean but the bathroom door didn't close properly. The window blind doesn't close properly too. 326 the room smells a bit and also window blind doesn't close properly.

Dear NIN S., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Room not maintained

Customer review rating 1.5/5

Jordan Business - Confirmed reviews ALL

Door handle was hanging off bathroom door holding on by the end of one screw, spoke to reception but was not fixed as promised. Carpet dirty when I arrived. Air vent in bathroom not cleaned, really dusty. Woken up by guests shouting at 4.30am, another guest had to come out to tell them to be quiet. Bees nest outside window so could not open window.

Dear JORDAN S., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Dirty and poorly maintained

Customer review rating 0.5/5

Z. Solo - Confirmed reviews ALL

Clearly used for emergency housing of homeless, walls dirty, tiles dirty, noisy. Ambulance in the parking lot on departure and lots of noise in the corridor overnight got the impression there was a drug overdose. I got the general feeling of being unsafe.

Dear MULLINS Z., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very convenient to Hume Hwy on our way to Melbourne

Dear GILLIAN G., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Quite Surprised with this Hotel

TripAdvisor rating 4.0/5

Rod_in_SYD TripAdvisor review

Having never stayed in an Ibis Budget Hotel, I was expecting to compare it to the old Formula One brand. As a basic hotel it was very comfortable, the bed was quite the surprise for comfort, and I had a great sleep. The only issue with the room furniture, I'd prefer a chair, rather than the stool provided, for back support. Two problems with the bathroom (which is much like a cruise ship bathroom) the shower had no shelf to hold toiletries (it was broken) and the light switch was also broken, with the switch pushed into the housing, but still worked. A huge bonus was the amount of power outlets in the room - a total of 6 plugs (5 in the room and 1 in the bathroom) and 2 USB charging points. I didn't have to unpack my powerboard. On the highway, but you could hardly hear the traffic. Of course with Covid restrictions, the dining room isn't available, but there are ample food outlets a short walk away, or use a food delivery service. Would stay here again,

Thank You

TripAdvisor rating 5.0/5

pickmann101m Families - TripAdvisor review

the administration staff were very friendly and made you welcome each day. the house keeping staff went out of their way to make sure our room was clean and tidy. I would also like to thank the housekeeping staff on the 27th October who went our of their way to make sure we had enough toiletries. next time we are in Sydney we will be returning. thank you.

Thank you for your feedback. We are delighted to hear that you have enjoyed your stay and looking forward for your return in the future. Regards, Shehzad Hassan General Manager Ibis Budget Casula

Room had no curtains / window blinds

TripAdvisor rating 3.0/5

Woox A Solo travel - TripAdvisor review

Room had no curtains / window blinds. Must have been removed for repair but not replaced yet when I stayed in the room. Window doesn't seal very well when closed so you still get a bit of traffic noise coming through even when closed. Room was very clean though.

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