ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 4.1/5 1,351 reviews

ALLSAFE approved hotel

ibis budget Casula Liverpool
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+ 11 Services

Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Casula Liverpool

437 Hume Highway
Corner of Grove Street
2170 casula
australia

Fax: (+61)2/98222244

Check-in from 12h00

Check out up to 10h00

  • By plane

    SYDNEY At 25km / 15 miles

  • By train

    LIVERPOOL RAILWAY At 2.2km / 1.37 miles

GPS:-33.93911, 150.912931

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

One breakfast Non contractual photo

Our guest reviews for
ibis budget Casula Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,351 reviews

TripAdvisor Rating 3.5/5

237 reviews

Great for the money

Customer review rating 4.0/5

Anthony Business - 03/12/2021 Confirmed reviews ALL

Thanks for having me, it was a good stay. Things I'd improve, I'd raise the shower heads higher up and maybe replace with different shower heads.. with those heads I struggled to get a decent shower. Also, water sprayed everywhere so bathroom was unusable for ages... maybe consider shower screens as a future upgrade. Customer service was great, the room was clean and sheets all fresh. Internet was capped at 6/7 mb/s which was fine, it was good enough for what I needed, although could raise the speed, even 10mb/s would be a good improvement. Thank you for a great stay, cheers...

ok

Customer review rating 3.5/5

Ben C. Families - 19/11/2021 Confirmed reviews ALL

Disappointed, no breakfast provided. Change of rules because of COVID? Found out later that Coffee in the lounge is 'free'. Whereas the first night, staff told me is $2.50/cup. It seems not all staff are informed properly. Clean place but could do something in the shower area so the water doesn't go everywhere. Also, air conditioner didn't work.

Customer review rating 5.0/5

Jihad Solo - 17/11/2021 Confirmed reviews ALL

Everything was good but if you could add hair dryer to the rooms would be fantastic

Dear Jihad, We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. We love the amazing score you have given us. For the future, we do not have hairdryers on the room as you pointed out but we do have them at reception avail;able on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Josh Lusty General Manager

Cheap comfortable convenient experience

Customer review rating 4.5/5

Keith S. Couples - 17/11/2021 Confirmed reviews ALL

Room was adequate size. Bathroom fine. This was a low budget getaway and we were completely satisfied .

Dear Keith We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Lusty General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - 10/11/2021 Confirmed reviews ALL

Wass very good. Only issue I had was the shower nozzle in the room dit not work properly. Also asked for a tax receipt and never got one

Hi Darren, Thank you so much for the feedback on your recent stay. I am sorry to see you had an issue with the shower. We have since replaced the shower head and also organised the tax invoice for you. Thank you again for the review and we look forward to greeting you in the future. Sincerely, Josh Lusty General Manager
Customer review rating 2.5/5

Anonymous Couples - 10/11/2021 Confirmed reviews ALL

Helpful manager. Property requires a facelift!

Hi Graham, Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have however passed your your amazing feedback to the staff you encountered on your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Josh Lusty General Manager

Well located, nice staff. Very friendly staff and helpful. Good on ya guys

Customer review rating 5.0/5

Anonymous Business - 10/11/2021 Confirmed reviews ALL

Nice n easy process to book. Welcoming receptionist.

Hi Muhammad, We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always such a good feeling to receive amazing feedback such as this and I can not wait to share it with my team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Lusty General Manager

Good location, close to work place.

Customer review rating 5.0/5

Gary M. Solo - 20/09/2021 Confirmed reviews ALL

Excellent, great friendly helpful staff.

Nice location

Customer review rating 2.0/5

Geof Business - 13/08/2021 Confirmed reviews ALL

There were several reasons for my rating. Very disappointing

Dear Geofery W., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Friendly staff, Very clean, Good location, Easy access

Customer review rating 4.0/5

Leisa R. Business - 05/08/2021 Confirmed reviews ALL

Very friendly staff, nothing an issue, very clean, was a pleasant stay. Thank you

Dear Leisa Maree R., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Quite Surprised with this Hotel

TripAdvisor rating 4.0/5

Rod_in_SYD 28/07/2021 TripAdvisor review

Having never stayed in an Ibis Budget Hotel, I was expecting to compare it to the old Formula One brand. As a basic hotel it was very comfortable, the bed was quite the surprise for comfort, and I had a great sleep. The only issue with the room furniture, I'd prefer a chair, rather than the stool provided, for back support. Two problems with the bathroom (which is much like a cruise ship bathroom) the shower had no shelf to hold toiletries (it was broken) and the light switch was also broken, with the switch pushed into the housing, but still worked. A huge bonus was the amount of power outlets in the room - a total of 6 plugs (5 in the room and 1 in the bathroom) and 2 USB charging points. I didn't have to unpack my powerboard. On the highway, but you could hardly hear the traffic. Of course with Covid restrictions, the dining room isn't available, but there are ample food outlets a short walk away, or use a food delivery service. Would stay here again,

Good stay

Customer review rating 5.0/5

Mel Couples - 05/07/2021 Confirmed reviews ALL

Perfect place , nothing to worry about. Office was very helpful. Room was perfect for anyone who isn’t looking for a top fancy place to stay.

Dear MELE L., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Well located

Customer review rating 3.0/5

Anonymous Business - 25/06/2021 Confirmed reviews ALL

Well located, servicing of room during 3 day stay seemed almost zero

Dear PAUL B., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do full service of our rooms every third day and light service on daily basis and I am really sorry that my housekeeping team may missed out your room.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Well located

Customer review rating 0.5/5

Susan M. Couples - 21/06/2021 Confirmed reviews ALL

TERRIBLE .DIRTY SHOWER ,TILES,COCROACHES,BLIND DID'NT WORK

Dear SUSAN M., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of bank transfer refund of AUD 89, which was already send to our accounts team for processing. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget Casula. Please do not hesitate to contact me during your next visit. Sincerely, Shehzad Hassan General Manager

Comfy bed

Customer review rating 3.5/5

Anonymous Solo - 15/06/2021 Confirmed reviews ALL

Ok

Dear MARY J., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

perfect

Customer review rating 4.5/5

G. Business - 13/06/2021 Confirmed reviews ALL

I stayed for work and will be back soon ! 100%

Dear Millar G., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Not very good

Customer review rating 3.0/5

Nour Couples - 10/06/2021 Confirmed reviews ALL

The window was broken. It didn’t close probably. I was cold all night even with the air conditioner on. The air conditioner was old and not heating very quickly. I didn’t enjoy my night there.

Dear NOUR M., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shehzad Hassan General Manager

Well located

Customer review rating 5.0/5

C. Solo - 08/06/2021 Confirmed reviews ALL

All good

Dear CHRIS C., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Very nice , just the other rooms were noisy as heck

Customer review rating 5.0/5

Sonia B. Business - 07/06/2021 Confirmed reviews ALL

Loved everything , Saj was the receptionist and was a great one Thanks

Dear SONIA B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shehzad Hassan General Manager

Thank You

TripAdvisor rating 5.0/5

pickmann101m Family - 02/11/2019 TripAdvisor review

the administration staff were very friendly and made you welcome each day. the house keeping staff went out of their way to make sure our room was clean and tidy. I would also like to thank the housekeeping staff on the 27th October who went our of their way to make sure we had enough toiletries. next time we are in Sydney we will be returning. thank you.

Thank you for your feedback. We are delighted to hear that you have enjoyed your stay and looking forward for your return in the future. Regards, Shehzad Hassan General Manager Ibis Budget Casula

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