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ibis São Paulo Paulista Hotel 3 stars

Customer review rating 4.4/5 15,387 reviews

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Ibis São Paulo Paulista
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+ 16 Services

Hotel extras

  • 100 meters from Consolação metro station

  • 33 minutes from São Paulo/Congonhas Airport

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Close to Sirio Libanes, HCor and Nove de Julho main hospitals.

  • A relaxed bar with a selection of drinks and snacks made for you

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Business centre Paying
  • Copy/print service available Paying

Hotel location

ibis São Paulo Paulista

Avenida Paulista 2355
Bela Vista
SÃO PAULO - SP
01311300 são paulo
brazil

Tel: +551135233000

Fax: (+55)1135233000

Check-in from 12h00

Check out up to 12h00

  • METRO :  VERDE CONSOLACAO

  • By plane

    AEROPORTO GUARULHOS At 30km / 18.64 miles

  • By plane

    CONGONHAS AIRPORT At 13km / 8.08 miles

  • By train

    ESTACAO DA LUZ At 8km / 4.97 miles

GPS :-23.556918, -46.661867

Companies

  • ACCOR 24.0 km / 14.91 mi
  • BANCO CENTRAL 2.0 km / 1.24 mi
  • BANCO DA ARGENTINA 0.5 km / 0.31 mi
  • CIA METRO 0.5 km / 0.31 mi
  • CONJUNTO NACIONAL 1.0 km / 0.62 mi
  • EXPO TRANSAMERICA 15.0 km / 9.32 mi
  • LFG 0.3 km / 0.19 mi
  • NEXTEL 0.5 km / 0.31 mi
  • PETROBRAS 5.0 km / 3.11 mi
  • TELEFONICA 0.5 km / 0.31 mi
  • TREVISAN 0.5 km / 0.31 mi

Our accommodation(s)

Cozy rooms come with work desk, safe, minibar and free Wi-Fi.

Room with one double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

IBIS KITCHEN RESTAURANTE

Type of cuisine: International

IBIS KITCHEN LOUNGE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis São Paulo Paulista

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,387 reviews

TripAdvisor Rating 4.0/5

3,208 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located.

Customer review rating 5.0/5

Gaio C. Couples - 29/08/2021 Confirmed reviews ALL

It was great.

Obrigada por dedicar seu tempo para nos avaliar e dizer o que achou de sua estada conosco. Até breve! Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Great service

Customer review rating 4.0/5

Bill Couples - 16/08/2021 Confirmed reviews ALL

We were very happy with our stay and the staff was great

Dear Ricardo Luis Alves S., We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Yes, very good

Customer review rating 4.0/5

Claudio G. Couples - 11/08/2021 Confirmed reviews ALL

Good stuff, clean bedroom, very good location

Dear Claudio, We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Good stay

Customer review rating 4.5/5

Ká Couples - 03/08/2021 Confirmed reviews ALL

Great staff and facilities. Location was great.

Olá karise, obrigada por ter nos escolhido, por sua excelente avaliação e elogios! Até breve! Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Well located

Customer review rating 4.0/5

Miss M. Families - 02/08/2021 Confirmed reviews ALL

The beside table lamp wasn´t working! The toilet hand shower next to the toilet was badly liking. The breakfast service was wonderful. The staff people working at the hotel were very good!

Olá Gersolaine, obrigado por dedicar seu tempo para nos avaliar e dizer o que achou da sua hospedagem conosco. Agradecemos o elogio e principalmente por dizer o que não lhe agradou. Irei verificar imediatamente e alertar o departamento responsável a respeito da duchinha. Ficamos felizes em saber que nosso atendimento tenha alcançado sua satisfação. Esperamos revê-la! Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Not good at all

Customer review rating 1.5/5

Gabi Couples - 09/07/2021 Confirmed reviews ALL

The staff was very friendly.. Beds super hard, linens very bad, worst wifi in the room ever. Room was clean

Olá Gabi, obrigada por dedicar seu tempo para nos avaliar e dizer o que achou da sua hospedagem conosco. Agradecemos o elogio e principalmente por dizer o que não lhe agradou. Devido à pandemia a arrumação dos apartamentos está sendo feita a cada três dias, mas caso precise antes, basta solicitar na recepção. De fato notamos uma falha em nosso sistema de antenas de wi fi, já corrigimos o erro e pedimos desculpas pelo transtorno! Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Well located, cleaning

Customer review rating 4.5/5

Tamara C. Business - 16/06/2021 Confirmed reviews ALL

Good.

Olá Tamara, obrigado pela sua avaliação, ficamos felizes por termos proporcionado uma experiência agradável. Esperamos seu retorno! Atenciosamente, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Very nice stay

Customer review rating 4.5/5

Renata Solo - 03/06/2021 Confirmed reviews ALL

Hotel is very well located, there’s supermarkets, shopping malls and pharmacies super close to it, in the heart of São Paulo. Hotel is clean and staff is super nice.

Olá Renata, tudo bem? Se você está feliz, a nossa felicidade é em dobro! Obrigado pelo feedback, esperamos te ver em breve. Grande abraço Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Well located

Customer review rating 5.0/5

Mirella L. Business - 25/05/2021 Confirmed reviews ALL

People were very nice to me... Extremely actually ! Just wish the mattress of the bed were thicker

Dear Mirella We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Paulista Ave

Customer review rating 5.0/5

Wagner G. Solo - 25/05/2021 Confirmed reviews ALL

Good

Olá Wagner, obrigado pela sua avaliação, ficamos felizes por termos proporcionado uma experiência agradável. Esperamos seu retorno! Atenciosamente, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Well located, but almost no internet access

Customer review rating 2.5/5

Nina Solo - 08/05/2021 Confirmed reviews ALL

In my opinion a proper internet nowadays is something really basic in a hotel, specially during this pandemic reality, unfortunately the internet access was horrible and it really disturbed me because I was trying to work from the hotel room and I just couldn’t

Dear Ninna Thank you for taking the time to tell us about your experience at the ibis São Paulo Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Peace

Customer review rating 5.0/5

Anonymous Business - 27/03/2021 Confirmed reviews ALL

it was an experience above expectations. The attention of the staff is wonderful. I felt very welcomed

Dear A., We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

good stay and well located

Customer review rating 5.0/5

Bernardo B. Business - 27/02/2021 Confirmed reviews ALL

all went well

Olá Bernardo, obrigada por novamente dedicar seu tempo para nos avaliar. Ficamos felizes em saber que teve uma boa experiencia desta vez. Embora gostaria de ter lhe dado mais atenção nesta estada, fico felizes e aliviada em saber que deu tudo certo. Permanecemos à sua inteira disposição. Esperamos revê-lo mais vezes. Até breve! Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

found a cockroach im my bedroom as soon as i got in

Customer review rating 1.5/5

Anonymous Business - 15/02/2021 Confirmed reviews ALL

found a cocoroach im my bedroom as soon as i got in. made a video of it. then killed and cleaned myself.

Olá Bernardo, boa tarde! Quero primeiramente pedir desculpas por não atender suas expectativas. Pedirei para que verifiquem imediatamente o apartamento onde o senhor esteve hospedado, pois essa não é uma queixa habitual. Passamos por rigorosas dedetizações mensalmente, além de nossos processos de limpeza e sanitização de todos os apartamentos. Gostaria de entrar em contato com o senhor para conversamos melhor. Permanecemos à disposição. Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Hotel location is good

Customer review rating 4.0/5

Y. K. T. Solo - 22/01/2021 Confirmed reviews ALL

The hotel’s facilities are simple, the shower switch is not easy to operate, the glass door does not close tightly, and water easily leaks out and wets the floor.

Dear Kuo T. We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

well located, Good stay, good price,

Customer review rating 5.0/5

Eduardo Solo - 18/01/2021 Confirmed reviews ALL

everything was good

Dear Edward We very much appreciate your comments regarding your stay at the ibis São Paulo Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

15 minute promise - issue not resolved

Customer review rating 0.5/5

Anonymous Business - 13/01/2021 Confirmed reviews ALL

I have noted issues with extremely slow internet upon arrival but I thought it was temporary. The following morning situation didn't get better so I called reception for help. After 45 mins no one called me back and only after complaining to the manager I was moved to a different room. I expect a full refund as per your 15 min guarantee

Dear Rafal Thank you for taking the time to tell us about your experience at the ibis São Paulo Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In a few days you can keep your money back, i will take care this transactions, we can give you back a half of amount payed in your stay. Sincerely, Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Clogged shower

Customer review rating 2.5/5

Caroline L. Solo - 12/01/2021 Confirmed reviews ALL

shower water didn't drain and it was terrible to take a shower

Olá Caroline, quero, antes de tudo, me desculpar por não ter alcançado sua satisfação. Lamentamos o inconveniente causado durante sua hospedagem e, garanto que repassarei imediatamente sua observação para o departamento responsável, Pedirei para que verifiquem o apartamento em que a senhora esteve, para melhoria desta queixa. Esperamos revê-la. Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

Well located only good thing

Customer review rating 3.0/5

Claudio Z. Business - 02/01/2021 Confirmed reviews ALL

Reception team has been great and friendly as always. Very helpful. The hotel doesn't have a heating system when I arrived the air conditioning system was on the minimum temperature, I suffered the entire night even after changing the temperature into the room, there were no water glasses, The electric plugs on the wall were not working, I didnt like my experience, plus there was no breakfast, nothing te hotel could provide to improve and change my experience. Very sad, location is great.

Olá Claudio, tudo bem? Quero agradecer por compartilhar conosco sua experiência em nosso hotel. Quero me desculpar por não fornecer a hospedagem que você merece, com a total excelência e com uma noite de sono agradável. De fato nosso ar condicionado não possui calefação, ela apenas resfria! Devido à pandemia, não podemos deixar copos, talheres, cardápios e etc..a fim de minimizar os pontos de contato e contaminação. Pedirei para que verifiquem as tomadas do apartamento em que o senhor esteve. Esperamos poder recebê-lo novamente e reconquistar sua confiança em nossos serviços. Erica Castro - Guest Experience Supervisor ibis São Paulo Paulista

It's very good, but could be excellent

TripAdvisor rating 4.0/5

alencastrodearaujo Couples - 06/11/2019 TripAdvisor review

The Ibis Paulista is excellent, the best location in town, a team of top professionals, delicious meals. One problem that remains is the poor hygiene of cutlery and plates. This needs to be corrected urgently.

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