Novotel Hamburg City Alster Hotel 4 stars

Customer review rating 4.5/5 9,146 reviews

Novotel Hamburg City Alster
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+ 22 Services
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Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Modern restaurant with Mediterranean and Hamburg cuisine

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Boat excursions
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087
hamburg
germany

Tel: +4940391900

Fax: (+49)4039190190

Check-in from 15h00

Check out up to 12h00

  • U1, U3 :  U1, U3 LUEBECKER STR

  • S1, S21, S11 :  S1, S21, S11 BERLINER TOR

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM FUHLSBUETTEL At 10km / 6.21 miles

  • By plane

    LUEBECK At 60km / 37.29 miles

  • By boat

    TRAVEMUENDE At 60km / 37.29 miles

  • By helicopter

    HAMBURG AIRPORT At 10km / 6.21 miles

  • By car

    HAMBURG SUED At 4km / 2.49 miles

  • By train

    HAMBURG HBF At 1.5km / 0.93 miles

GPS :53.558731, 10.024762

Companies

  • ALBIS LEASING 0.05 km / 0.03 mi
  • AON JAUCH&HUEBENER 1.5 km / 0.93 mi
  • CP SHIPS 1.0 km / 0.62 mi
  • IBM 0.3 km / 0.19 mi
  • PHILIPS 1.5 km / 0.93 mi
  • SIEMENS 1.0 km / 0.62 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

11 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • TV with VCR

  • Video camera

  • Audio and video equipment

  • Syndicated room

  • Meeting room

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Syndicate rooms

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Pure relaxation! The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers!

Standard room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Chiara & Kimberly: Kaffeebohne

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

MyRoom by Marco: Snapshot

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: International

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Non contractual photo

Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. As a Premiere Sports Bar, we also show international sporting events and serve hot & cold snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,146 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,349 reviews

Very good stay, good team

Customer review rating 4.5/5

Heribert L. Business - 19/09/2020 Confirmed reviews ALL

The team as very efficient and caring, we were able to stay even an hour longer for check - out and the friendlyness was very good

Dear Heribert L., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Zentral

Customer review rating 4.5/5

K. T. Business - 14/09/2020 Confirmed reviews ALL

gut

Sehr geehrter Herr K., haben Sie vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass wir auch jetzt in den schwierigen Zeiten unsere Stammgäste dennoch von uns überzeugen können. Bezüglich Ihrem Hinweis bzgl. dem Saunabereich müssen wir Ihnen leider mitteilen, dass wir hier durch die Hygienemaßnahmen keine Möglichkeit sehen, den Bereich in naher Zukunft wieder zu öffnen. Wir bitten daher um Ihr Verständnis und hoffen, dass wir sobald wie möglich aber auch hier Lösungen haben werden. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Rene YKEMA General Manager

Hard beds and terrible check out

Customer review rating 4.5/5

Tord N. Families - 08/09/2020 Confirmed reviews ALL

The hotel is modern but has very hard beds. The worst part was check-out which took 30mins as there was only 1 member of staff working on a Sunday morning - an obviously busy time. This meant an annoying delay to our onward journey.

Dear Tord N., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rene YKEMA General Manager

Bedroom and bathroom are very comfy

Customer review rating 4.5/5

Mathieu Families - 25/08/2020 Confirmed reviews ALL

Very pleasant stay. Disappointed the restaurant was closed in the evening and that we had to pay an extra €3 per kids breakfast despite booking a room with breakfast included. The biggest disappointment was the quality of the breakfast: poor selection, very average quality of the items available, bad presentation. Despite the COVID-19 measure it is surely possible to make something much better.

Dear Mathieu D., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. We sincerely regret that your experience with the breakfast and especially with the quality did not meet your expectations. This definitely does not reflect on our standards. Please allow us to express our sincerest apologies. We`ll do our best, to show you a better Service on your next visit. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Thanks all of team members

Customer review rating 4.5/5

Anonymous Business - 24/08/2020 Confirmed reviews ALL

Under COVID-19 I have a good stay with your support as usual. Long time to see all of you due to COVID-19 however I meet several your team members with your smile. I enjoyed staying with you for my business.

Dear Kenta K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Gut

Customer review rating 4.5/5

K. T. Business - 12/08/2020 Confirmed reviews ALL

Gut

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Hamburg City Alster. Es freut uns immer sehr wenn Stammgäste wie Sie uns bewerten. Und es freut uns natürlich besonders wenn die Bewertung dann so eine schöne Bewertung ist. Haben sie also herzlichen Dank dafür. Wir freuen uns auf Ihren nächsten Besuch. Mit herzlichen Grüßen Rene YKEMA General Manager

Really good

Customer review rating 4.5/5

Lars Y. J. Business - 10/08/2020 Confirmed reviews ALL

In full control of the current situation and have taken the necesary actions, very nice and smiling personell

Dear Lars Yde J., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Modern hotel on good location

Customer review rating 4.5/5

Claudia Families - 04/08/2020 Confirmed reviews ALL

We stayed with our 2 kids at the Novotel for 3 nights. Very friendly and helpful staff, especially the young guy D. Reichmers at the reception. Because of Covid our room hasn't been cleaned, also not when we put the sign on the door. That was a little bit of a disappointment, that we didn't report there. I guess housekeeping already passed our room when we put the sign. We had to request for a water kettle, mugs and teabags. The minibar was also empty. The underground is just downstairs which makes it easy to travel around, especially with the Hamburg Card. Overall we had a very good stay.

Dear Claudia B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Ole Reimers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your critical feedback. We will give the feedback to the housekeeping department, so that we can afford a better service next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Family friendly hotel in Hamburg

Customer review rating 4.5/5

Scholla Families - 31/07/2020 Confirmed reviews ALL

Thanks to all the staff, despite the effects if Covid 19, the personale moral is still positive and do their best to maintain the high quality of service and care to the guest ! Thank you

Dear Scholla G. B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. 100 Points :):):) That`s good to see. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards from Hamburg Rene YKEMA General Manager

Ordinary

Customer review rating 4.5/5

Anonymous Families - 31/07/2020 Confirmed reviews ALL

We had an ok experience overall. I just think that charge 57 € for 3 days parking it is a bit too much.

Dear Francesco M., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rene YKEMA General Manager

Reopening Hotel on July 2020

Customer review rating 4.5/5

Victor K. (. Friends - 28/07/2020 Confirmed reviews ALL

Hotel manager Rene Ykema and his staff did a good job of reopening the hotel on Monday July 20. Friendly and motivated staff warmly welcome us in the renovated Novotel Hamburg City Alster. During a short holiday I thoroughly enjoyed the stay in the hotel and Hamburg. Compliments and look forward to a nest stay.

Dear Victor K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rene YKEMA General Manager

Happy,relaxed,and always nice to return.

Customer review rating 4.5/5

A. Families - 03/03/2020 Confirmed reviews ALL

Always a friendly atmosphere, very welcoming staff makes it so easy to return.

Dear Sharon A., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Pleasant hotel, great breakfast selection

Customer review rating 4.5/5

Mark Business - 29/02/2020 Confirmed reviews ALL

The hotel is nice with clean rooms and lovely bathrooms. The breakfast selection is excellent

Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Great hospitality

Customer review rating 4.5/5

Uwew Business - 28/02/2020 Confirmed reviews ALL

Stay was very convinient, good service, nice refurnished rooms!

Nice bed

Customer review rating 4.5/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Nice bed, nice sound proofing, nice breakfast - quite satisfied :-) Though this satisfaction survey could be done better. How I booked, why I chose you, I cannot answer "correctly" as those are not options to choose from.

Dear Thomas Boege J., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

fully satisfied

Customer review rating 4.5/5

Sanjay K. T. Business - 23/02/2020 Confirmed reviews ALL

It was very nice stay. I like and it was meet my expectations

Dear Sanjay Kumar T., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Nice hotel

Customer review rating 4.5/5

Bjarne Couples - 22/02/2020 Confirmed reviews ALL

This hotel is situated within walking distance from the city center. The rooms are newly renovated and nice. Service is top and we enjoyed our stay.

Dear Bjarne T., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful weekend! Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

good hotel, but new staff needs to be trained well

Customer review rating 4.5/5

Kevin G. Business - 21/02/2020 Confirmed reviews ALL

Hotel was great, but lady at reception was brand new, and needed still a lot of help. But all in all good

Dear Kevin G., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. Many thanks for the information about training the employees. We put a lot of effort into it and believe that our new employees will soon be perfectly trained as well. We look forward to every further visit from you to us in the Hanseatic city and wish you a nice and relaxing weekend! With kind regards René Ykema General manager Michelle Steffenhagen Assistant manager

Family friendly gate away

Customer review rating 4.5/5

Scholla Families - 20/02/2020 Confirmed reviews ALL

As usual pleasant stay and every visit there changes !

Dear Scholla G. B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

OK

Customer review rating 4.5/5

Anonymous Families - 17/02/2020 Confirmed reviews ALL

When we book a room for 2 adults and 2 kids, we expect that the sofa bed for the kids are also ready when we arrive. The bed was not made and the was only blankets and pillows in the drawer of the bed. We had to ask for bedsheets. We asked for that and went out for a walk. When we came back we only had sheet for the matress, NOTHING for the pillows and blankets/quilts !!! So the kids just slept without that for 2 days.

Dear Jesper C., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We regret that we have not fully met your expectations, but at the same time thank you for your open feedback. Of course, we also try to provide each guest with an individual and optimal service, even with a large number of guests. However, the fact that this was not entirely satisfactory during your stay does not meet our standard. We sincerely apologize for any inconvenience caused. We take your comment as a constructive criticism and will work with our employees on a sustainable service to improve the quality. Because it is our wish that our guests feel comfortable at all times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

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