Novotel Hamburg City Alster 4 stars

Customer review rating (ALL Rating) 4.5/5 3,260 reviews

Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • NEWLY renovated spacious rooms with air conditioning and cable TV

  • Two children can stay in their parents' room free of charge

  • Novo2 welcomes you - the innovative combination of lounge bar & eatery

  • Fitness studio, sauna and steam bath, Early Bird breakfast from 4.30 a.m.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVO² RESTAURANT

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. Great Meetings @Novotel also includes a balanced food concept adapted to your individual wishes.

Room descriptions and layouts

11 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Pure relaxation! The sophisticated N'ROOM concept with its modern facilities appeals to both families and business travelers!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,260 reviews

TripAdvisor Rating  4.0/5  1,416 reviews

Excellent location with great U-Bahn access. Lovely family stay!

Customer review rating 4.5/5

Admir Families - Confirmed reviews ALL

We stayed for a 7-day vacation at the Novotel Hamburg City Alster and had a really great time! The family room was comfortable and clean and the stuff really nice and helpful. Very good breakfast buffet. Will be returning for sure!

Dear Admir J., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

Good location. Good standard

Customer review rating 5.0/5

Mark Business - Confirmed reviews ALL

Staff really helpful. Hotel rooms seem very new and have everything needed. Great shower with really hot water :-)

Dear Mark N., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

Great hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very comfortable room, generally very friendly staff, so a good experience.

Dear Joanna A., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

About allright.

Customer review rating 3.5/5

Sander Families - Confirmed reviews ALL

Haven't seen any smile on personelfaces. Room was too warm in december. Couldn't get it cooler. Bathroom was good. Breakfast good enough. Without happy personel unfortunately. Area not great. No repeat for us.

Dear S B., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Flägel Rooms Division & Quality Manager

Perfect stay

Customer review rating 4.0/5

Mark Friends - Confirmed reviews ALL

You have to take the right route to the city center. The shortest route is not a very safe route

Dear Mark B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Flägel Rooms Division & Quality Manager

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Other web-users rate our hotel

  • 1,191 reviews 9/10 Location
  • 1,646 reviews 7.9/10 Room
  • 1,603 reviews 8.6/10 Service
  • 25 reviews 8.3/10 WiFi
  • 1,360 reviews 8.7/10 Breakfast
  • 756 reviews 8.2/10 Cleanliness
  • 330 reviews 9.3/10 Vibe
  • 272 reviews 3.8/10 Value

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