ibis Koeln Messe 3 stars

Dear Mr M., Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service during each of your stays. Your opinion is therefore of the greatest interest to us. I am very sorry that you did not feel 100% comfortable in our hotel and that you booked the room at the ibis Hotel Köln Messe for the carnival with different expectations. The rooms have an ibis standard size of 16.4 square meters including the wet room and are furnished with all ibis standards, including the "Sweet bed by ibis" sleeping comfort. You will not find a kettle, refrigerator or other amenities in any German-speaking ibis hotel room, nor will you find mineral water; instead we have our hotel bar open for you 24/7. If you didn't like the ibis room product, why not try our Mercure Hotels, the Novotel, Pullman or MGallery Hotel on your next trip to Cologne? All information about the hotels of the Accor Group can be found here Dear Mr. M., as a small acknowledgment of your dissatisfaction, I would like to give you our ALL Lifestyle bonus program membership. With this you get a price advantage of up to 10%, collect "points while you sleep" in all hotels of the Accor brands worldwide and can redeem them for vouchers or exchange them for flight e-mails. In addition, depending on their point status, they receive interesting upgrades and are always one of the first to receive information about attractive promotions. If you accept my invitation and I can set up your ALL Lifestyle bonus program membership for you, I will add 500 courtesy points to your account directly. All information about ALL can also be found here I would be very happy if you accept my apologies and allow me to set up your free ALL Lifestyle loyalty program membership and credit you with the points. All I need for this is positive feedback from you. If you have any further questions or requests, please do not hesitate to contact me and I look forward to your feedback. With GUEST greetings ibis & ibis budget hotels Cologne Fair Gordon Kleebaum Cluster General Manager all.accor.com/3744 * all.accor.com/7843

Dear Mr. R., Thank you very much for your stay in our hotel and for taking the time to tell us about your impressions and experiences. We do everything we can to offer you the best quality of service during each of your stays. Your opinion is therefore of the greatest interest to us. I am very sorry that you did not feel 100% comfortable in our hotel and that you booked the room at the ibis Köln Messe*** with different expectations. They complain about the room product as such and miss ameneties. The room product at ibis is standardized and includes a 16.4 square meter room including a wet room. They also have a large screen in the room and free WiFi. If you don't like the product, try our other Accor hotel products such as Mercure, Novotel, Pullman or the MGallery on your next trip to Cologne. You can use this link to view all the products of the Accor brands in Cologne and book them right away - https://bit.ly/3m8Y3VA Dear Mr. R., I would like to thank you for your understanding and I would be delighted if you would give us the opportunity to convince you of our Accor Hotels products on your next visit. Until then, I wish you all the best and, above all, good health! With GUEST greetings ibis & ibis budget Koeln Messe Gordon Kleebaum Cluster General Manager all.accor.com/3744 * all.accor.com/7843