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Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

Customer review rating 4.3/5 8,619 reviews

ALLSAFE approved hotel

Novotel Suites Berlin City Potsdamer Platz
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+ 21 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • Many sights and shopping malls in walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Croquet (nearby) Paying
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 berlin
germany

Tel: +4930200560

Fax: (+49)30/20056200

Check-in from 15h00

Check out up to 12h00

  • BUS M29, 248 :  BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41 :  BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29 :  NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25 :  S1, S2, S25 ANHALTER BAHNHOF

  • U2 :  U2 POTSDAMER PLATZ

  • U6 :  U6 KOCHSTRASSE

  • By plane

    BERLIN BRANDENBURG AIRPORT At 23km / 14 miles

  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.504619, 13.383228

Companies

  • AXEL SPRINGER VERLAG 0.7 km / 0.43 mi
  • DAIMLER CRYSLER 1.5 km / 0.93 mi
  • DEBIS SYSTEMHAUS 0.7 km / 0.43 mi
  • SONY 0.7 km / 0.43 mi
Companies

Our accommodation(s)

The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed (63x79 in. [160x200 cm]), 1 sofa bed and 1 extra bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Suite with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Frank: Yoga love Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Michaela and Frank: East Germany's past - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

My Room by Michaela: History of Berlin suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Oliver: Connected by soccer Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Susanne: Dinosaurs - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Suites

Our restaurants and bars

4 ELEMENTS

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Non contractual photo

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,619 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,588 reviews

Yea, it was an awesome experience that I will never forget. I love my stayed at Novotal and Suites. Great view and smart room.

Customer review rating 5.0/5

Teddy K. Business - 29/05/2021 Confirmed reviews ALL

It was excellent in all ways and I appreciate the smart staff and the services they offered. See you guy's some in the future.

Dear Teddy K., Thank you very much for your great review! We are very happy that your stay was good and our service and the rooms met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good Stay but Breakfast was cold

Customer review rating 3.5/5

Yatish T. Families - 04/03/2021 Confirmed reviews ALL

Overall good stay with everything perfect except Breakfast was cold.

Dear Mr. T., we very much appreciate your comments regarding your stay at the Novotel Suites. In this situation we had to change our breakfast offer as breakfast buffet is not allowed in Berlin. Therefor we have to prepare our breakfast that our guests can take upstairs in their rooms. This may not take influence on the quality but of course it is different and necessary. This is the only way we can offer breakfast. We hope to see you again and stay safe! Kind regards Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Novotel Cancelled our stay and won’t give us a voucher or refund

TripAdvisor rating 1.0/5

mancunian344 15/02/2021 TripAdvisor review

They cancelled due to the pandemic but won’t give us a voucher or refund. Terrible customer service. Will not use again. Will not recommend to anyone else. We’ve been trying to get a response from their customer service team for 9 months.

Dear Mancunian344, thank you so much for honest feedback and the important personal review. On behalf of the whole team I am sorry to read that you were not satisfied with how you have been treated. I can only ask you to contact us directly in order to solve this matter. At Accor the satisfaction of you as our guests is our highest priority and I can only promise to serve you better in the future. Warm regards, Dennis

Good an comfortable.

Customer review rating 4.0/5

G. V. D. M. Business - 08/11/2020 Confirmed reviews ALL

No problems, helpful staff.

Good stay

Customer review rating 4.0/5

None Business - 11/10/2020 Confirmed reviews ALL

All was good. Breakfast was poor...

Dear Stephen N., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. We are sorry to read that our breakfast did not meet your exspectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great location, super friendly team

Customer review rating 4.5/5

Helena Families - 06/10/2020 Confirmed reviews ALL

Great for the family, we have a baby and it was very important for us to have a microwave, a mini-fridge and baby cot

Great Location, Friendly staff

Customer review rating 4.5/5

Milesfromblighty Business - 30/08/2020 Confirmed reviews ALL

Right near an S-Bahn station it is easy to get out to the city. The rooms are comfortable and well laid out and feature and microwave and a fridge. Bathroom has shower and tub.

Modern and very clean hotel, well situated

Customer review rating 4.5/5

Adam Families - 24/08/2020 Confirmed reviews ALL

Seems to be very new, everything is shiny and clean. Room was very comfortable with a basic kitchenette (but sadly no knives/forks/plates so not much use). Location of hotel is great. Staff were friendly. A great place to stay in Berlin!

Good location

Customer review rating 3.5/5

Ta Friends - 18/08/2020 Confirmed reviews ALL

The Air Conditioning didn’t work properly. I’ve asked the staffs to switch to a new room, but the Air Conditioning workes just the same. We couldn’t sleep well. But the service was good und this hotel has a good location

Well located, very pleasant stay

Customer review rating 4.5/5

Bernardo Families - 18/08/2020 Confirmed reviews ALL

A very pleasant stay on a very well located hotel; a couple of minutes walk to Potsdamer Platz and there is a train station practically in front of the hotel (Anhalter Bahnhof), as well as a Bus Station. Eventhough it's well located and quite central, the room was very quiet and comfortable, even with 2 kids. I would recommend this hotel to anyone visiting Berlin.

Dear Bernardo R., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

I really enjoyed my trip

Customer review rating 4.5/5

Ali Z. Friends - 12/08/2020 Confirmed reviews ALL

The hotel was awesome and good employees as well. But you should have a smoking room he have to use all ways to go downstairs and that was really disturbing

Customer review rating 5.0/5

Anonymous Families - 04/08/2020 Confirmed reviews ALL

The receptionists we’re really nice and rooms nice and clean.

Dear Turgut F., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great location, lovely room.

Customer review rating 5.0/5

Katrina L. Couples - 19/07/2020 Confirmed reviews ALL

Perfectly located for walking around the city. Rooms have been renovated and are very nice, functional and clean. I almost always travel with my dog, this hotel (for a fee) allow pets, which is wonderful. I find less and less hotels within the Accor group allow pets, which as a gold loyalty card holder is a worry for me. The staff are very helpful and kind. A big thank you to the housekeeping team who are very busy and hard working. I would definitely stay here again.

good facilities

Customer review rating 4.0/5

Anonymous Families - 14/07/2020 Confirmed reviews ALL

No complaints. We only have one remark: we were not aware that breakfast would not be a buffet but was a plate with bread and ingredients we could not choose ourselves. That was a bit of disappointment. You should inform guests about that beforehand, as some guests (like me) do not eat gluten or have other allergic problems.

comfortable and kind service

TripAdvisor rating 5.0/5

pwpb1778 Family - 12/09/2019 TripAdvisor review

We were first given the room that we did not expect (probably due to the heavy demand at that time), and the hotel kindly changed our room. We were satisfied with the new room. Service was kind, but since Berlin is a very big city, there are not many restaurants in the immediate vicinity of the hotel.

Dear pwpb1778, thank you so much for the kind feedback and your lovely review. On behalf of the team I am happy to read that you had a great time and like the other room a lot better than the previous one. Best regards, Dennis

Problems

TripAdvisor rating 2.0/5

MTZOVARAS Family - 19/08/2019 TripAdvisor review

Very bad smell at the WC of the room Tail smell despite the cleaning of the room service. Bad smell of the water of the bathroom. (egg smell as my daughter says) I asked for a large beer as a welcome drink and they bring me a small glass Without a reason

Dear MTZOVARAS, thank you so much for your honest review and the open feedback. On behalf of the team I am sorry to read that you did not enjoy your time with us. We are constantly working on further improving and I can only excuse for the inconvenience and promise to serve you better in the future. Best regards, Dennis

Great location

TripAdvisor rating 4.0/5

Florence191213 Family - 02/07/2019 TripAdvisor review

The hotel is about 100m across from the nearest S station and 150m from the nearest bus stop. A supermarket Aidl, is just behind the hotel. Rooms are clean, modern & spacious, as per Novotel standards. The breakfast spread is quite limited, for the price. There is no shelter nor reserved area for alighting in front of the hotel. It was raining heavily when we arrived at the hotel in a taxi. We had to brave the rain to move our luggages from the taxi.

Great location

TripAdvisor rating 4.0/5

Murofsua Solo travel - 24/06/2019 TripAdvisor review

The hotel is ideally located for easy access to the rest of the city; the room/suite size is great - although the room is a little tired and could do with some upkeeping maintenance/painting. The breakfast buffet is basic - this is NOT a criticism - and served a decent variety of items making a good start to the day. The staff at breakfast were always happy and welcoming.

Great location and good service.

TripAdvisor rating 5.0/5

AnaSPBR2014 Couples - 24/05/2019 TripAdvisor review

The hotel is in a great location. The Anhalter Banhof subway is just around the corner. There are bus stops that take you to the Kurfürstendamm shopping center where you can find all the shops. Close to the Bikini Mall, Europa Center, and the Zoo. But you can walk and walk to the Checkpoint Charlie known tourist spot or to Potsdamer Platz, Sony Center, Mall of Berlin, several options. Good service and friendly and attentive staff.

Dear AnaSPBR2014, thank you so much for your kind feeback and the lovely review. On behalf of the team I am happy to read that you had a great time with us. I certainly hope to welcoming you soon back to Berlin. Kind regards, Dennis

Very Good hotel with limited breakfast menu

TripAdvisor rating 4.0/5

ManojAIIMS Couples - 12/05/2019 TripAdvisor review

I have stayed in 7-8 Novotel hotels in UK/Singapore/India and few more cities in Europe. Everything is good with this hotel. Staffs are good, cooperative, helping. Location is also central. Service is also good. But I found that its breakfast is not upto the mark at all. Since the breakfast I the most vital meal for the entire day, I m stressing on that. First of all restaurant is very congested and very easily become intensely busy. Breakfast menu was very much limited and its almost similar to the IBIS Budget type menu but more costlier. The first Novotel I had stayed was in London Excel and last was Singapore. Their breakfast menu was so huge and diverse that guests find it good to eat whatever they find it best for them but here there was no chance of that, for this reason I used to collect 3-4 apples morning after finishing my bread butter and coffee. Though I know the administration is not going to make any change in its menu by my review still I strongly suggest to change it. And there is no option of take away where you lose that amount of money about Euro 12 in my case (many such class of hotels offer early morning take away) in case of early check out for morning flight.

Dear ManojAllMS, thank you so much for your important review and the kind feedback. We are always open for suggestions as your input and the experience can only help us to further improve. While the standards between regions in the world can surely differ, we are always putting you in the middle of our attention. Thank you again for sharing your opinion and we certainly hope to further convince you of our hotel upon the next time. Kind regards, Dennis

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