Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

Customer review rating (ALL Rating) 4.3/5 9,746 reviews

ALLSAFE approved hotel

Information message

Novotel Suites Berlin City Potsdamer Platz
See on a map
+ 23 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • Many sights and shopping malls in walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 berlin
germany

Fax: (+49)30/20056200

Check-in from 15h00

Check out up to 12h00

  • BUS M29, 248:  BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41:  BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29:  NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25:  S1, S2, S25 ANHALTER BAHNHOF

  • U2:  U2 POTSDAMER PLATZ

  • U6:  U6 KOCHSTRASSE

  • By plane

    BERLIN BRANDENBURG AIRPORT At 23km / 14 miles

  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS:52.504619, 13.383228

Companies

  • AXEL SPRINGER VERLAG 0.7 km / 0.43 mi
  • DAIMLER CRYSLER 1.5 km / 0.93 mi
  • DEBIS SYSTEMHAUS 0.7 km / 0.43 mi
  • SONY 0.7 km / 0.43 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

4 ELEMENTS Non contractual photo

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Our accommodation(s)

The whole family feels at home in our 3-star Novotel Suites Berlin City Potsdamer Platz. Our 30 m² suites give you plenty of space to work or relax. All 229 rooms were renovated in 2020. Air-conditioned and equipped with modern USB ports, you will find plenty of comfort here. The rooms have a separate WC and are equipped with bathroom and shower.

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,746 reviews

TripAdvisor Rating 4.0/5

2,624 reviews

Well Located

Customer review rating 3.5/5

Ij Families - 10/01/2022 Confirmed reviews ALL

Good hotel but we were given a handicapped room, which was unwanted and, needless to say, unsuited for tall people (my husband and I are 6’1”). I was badly surprised that, unlike other Novotel hotels we have stayed at, we had to pay for coffee!!!

Dear Misses J.. Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good location

Customer review rating 2.0/5

Anonymous Families - 09/01/2022 Confirmed reviews ALL

Toilet door lock broken Poor cleanliness Over priced and tight place

Dear Mister Shabaz. Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely. Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great experience on new years

Customer review rating 5.0/5

Anonymous Families - 07/01/2022 Confirmed reviews ALL

We enjoyed staying the night in Berlin on New Years. It was conveniently located and a great option for cheap

Dear Misses T.. We very much appreciate your comments regarding your recent stay at the ibis budget Berlin City Potsdamer Platz. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to the ibis budget in the near future. Yours sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great Place to stay

Customer review rating 4.5/5

Sara Families - 07/01/2022 Confirmed reviews ALL

I loved the parking option, because we could come and go as pleased and they allowed us to park and use restrooms even after checkout. Clean, big rooms! Amazing bathrooms! The couch for the third guest was not very comfortable, but it was okay enough for our stay. Will come again and definitely recommend.

Dear Misses B.. We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one . Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Alles perfekt sehr nettes Personal

Customer review rating 5.0/5

A.a Families - 07/01/2022 Confirmed reviews ALL

Alles war super

Sehr geehrte Frau A., Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Suites Berlin City Potsdamer Platz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Almost perfect

Customer review rating 4.5/5

Olena Couples - 06/01/2022 Confirmed reviews ALL

+ good location + nice administrators + big and designed room - not superficial cleaning

Dear Misses K.. We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one . Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nice rooms, very good location

Customer review rating 4.5/5

Jeff Families - 03/01/2022 Confirmed reviews ALL

Nicely sized suite, very comfortable beds and updated bathrooms.

Dear Mister W.. We wish you and your loved ones a happy new year! We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one . Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good Stay

Customer review rating 4.0/5

Aym Families - 30/12/2021 Confirmed reviews ALL

The only little issue in our stay was a light scent in the WC. Besides that, everything was good.

Sehr geehrter Herr M. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Berlin City Potsdamer Platz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Was exseptable

Customer review rating 4.0/5

Denys Families - 25/12/2021 Confirmed reviews ALL

Was a good night stay there. Was disappointed though that the dividends Curtin's for the room were see through and the spare sheets had no cover's on them.

Dear Mister T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Amazing room and staff

Customer review rating 5.0/5

Junyi Families - 16/12/2021 Confirmed reviews ALL

Room was comfy and spacious. Staff was friendly and helpful. Couldn't ask for more.

Sehr geehrter Herr N., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt in unserem Novotel Suites Berlin City Potsdamer Platz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter und Teams weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Anna Irmer Resident Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nothing to complain about

Customer review rating 4.5/5

Clare H. Families - 13/12/2021 Confirmed reviews ALL

Good location, clean, modern, great room size (for 3 people in my case), great room layout and room facilities. Breakfast was substantial. Staff friendly and spoke good English. Really nothing to complain about.

Dear Clare, We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry christmas! Sincerely, Anna Irmer Resident Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great location, good value

Customer review rating 5.0/5

Vineeta Friends - 13/12/2021 Confirmed reviews ALL

Stayed with friends for few days. The hotel and the room was very clean. The staff was friendly and helpful. They follow all COVID protocols. The location is so convenient, it's next to the S bahn trains which can take you pretty much anywhere. Also, most of the attractions are at a walking distance. There are also some nice cafes nearby, supermarket and a museum.

Dear VINEETA G., We very much appreciate your comments regarding your stay at our Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry christmas! Sincerely, Anna Irmer Resident Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Perfect for the family

Customer review rating 5.0/5

Sim Families - 08/12/2021 Confirmed reviews ALL

Wir waren sehr zufrieden

Sehr geehrter Herr A., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Suites Berlin City Potsdamer Platz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Anna Irmer Resident Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Excellent location, very nice and clean rooms, good value for money!

Customer review rating 4.0/5

Tomasz Friends - 07/12/2021 Confirmed reviews ALL

In general all good, very nice rooms, clean and good. Nice staff, very helpful, excellent breakfasts! It's a very good stay, especially when it comes to the value to money factor.

Dear Mister P., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nice suites, but not a great place

Customer review rating 3.5/5

Andreas Business - 06/12/2021 Confirmed reviews ALL

Lobby and bar nothing special, elevators very slow, a lot of noise from the car service outside (I slept with open windows at the 5th floor, but still very much noise). The rooms were nice, but no Netflix or music TV.

Dear Mister Z., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your positive comments. Regardless we very much regret that we could not fully convince you of our product. We will discuss the criticized points extensively in our team and try to improve our service in future. We appreciate that you sharing your concerns with us and we hope look to welcoming you at the Novotel Suites Berlin City Potsdamer Platz again. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Well located . Friendly, helpful staff

Customer review rating 4.0/5

Anonymous Friends - 06/12/2021 Confirmed reviews ALL

Felt relaxed for whole two weeks

Dear Mister M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Excellent rooms, great location, friendly and helpful staff

Customer review rating 5.0/5

John, B. Couples - 30/11/2021 Confirmed reviews ALL

I don't often write reviews but my wife and I found the facilities here to be excellent. Well equipped and spacious rooms and well located for many sites in Berlin. The staff were all very helpful and friendly.

Dear Mister L., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Very well located

Customer review rating 5.0/5

Ramya S. Friends - 28/11/2021 Confirmed reviews ALL

The hotel was very close to the centre of Berlin. It had access to the train station just seconds away, and also supermarkets walking distance away. Monuments that were walking distance away included Berlin Wall, Topography of Terror, Checkpoint Charlie, Brandenburg Gate, The Reichstag and many more. If you really wanted to you could walk to further distances too as its quite a small city. The hotel staff were very attentive and caring. It includes a luggage hold free fo charge for those who need to check out but have flights in the evening. Breakfast was a buffet breakfast with a mix if German breakfast and some hot food as well as cereal, muesli etc. The room itself was a good size too though the sofa bed was just a bit uncomfortable. Toilet was separate to the shower/bath room.

Dear Misses S.. We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

price / quality Good (fam.of 4) Management not in controll at all.

TripAdvisor rating 3.0/5

82antoniusb 07/09/2021 TripAdvisor review

The Space compared to the price paid was very acceptable. Hotel was new/refurbished which was fine. sufficient space for family, toilet/shower separated. Bathtub suitable for children and Liliputters, not for me avg guy of 100 kg. Kitchenette, too small, very basic, so was the less than mini fridge (tall size 12 volt mini fridge for car). Overall bedlinnen and bed were fine as well as the Bedsofa for children. There was in some rooms internet but too slow for like watching streaming movie. Very disapointing as it was advertised as good internet. I needed to work like 2 hours per day (professional) and for business purposes I would not recomment it simply to slow to work over company VPN. There is a TV with a multitude of Channels all in GERMAN therefore not suitable for international travelers unless there hometurf is UAE as there were 5 channels available. USB port to TV not accessable so the harddisk with childrensmovies could not be used at night to show on the TV. Again not suitable for Business purposes. Room service was in my perception poor. 1. Towels deposited on the bathroom floor used to dry the batrhoom were left wet and not changed not daily not bi-daily never till I stipulated it at the reception. Like I said internet poor but in room one absent, not enough access points, not well positioned. Staff not followed up on complaints untill in writing I showed speed and prior remarks as too the bad internet. So not in controll in room cleaning nor the follow up of complaints (internet). Finally when the rooms were cleaned they refund bottles disapeared, the Multi-use bag as well, by now I stopped complaining I was loosing my good mood and after all it was holiday. Now to start the day fresh I booked breakfast @17 Euro per person. Acceptable. However again during 6 times breakfast I had to go out ask to fill the coffee machine, refill Bread (better than in Orly Ibis week before where they ran out of crossants and half the guest could not use breakfast at all), fill the eggs (only one type soft cooked) not like 6 8 10 minutes eggs to choose from no just SNOT-eggs, if any, refill honey dispenser, joghurt, etc. So management of breakfast at all. Friendly staff though. Furthermore the Schrippen (morning bread) were so soft that every baker making em like this would have to turn in his "Meisterbrief" because of the Poor quality of baking them. My grandma on the other hand would not complain "Harte Schrippen" On top choice was too limited.

Very good stay

TripAdvisor rating 5.0/5

Explorer11862353101 18/08/2021 TripAdvisor review

Staff was very nice and helpfull. The room was very beautiful, clean and enough towels, soap etc available. Fridge was already cold, which was so handy for our drinks as it was hot outside. Be aware that the parking under the hotel isn't easy for parking and turning at some places and to exit.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby