ibis Berlin City Potsdamer Platz Hotel 2.5 stars

Customer review rating (ALL Rating) 4.4/5 4,838 reviews

Information message

ibis Berlin City Potsdamer Platz
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+ 17 Services

Hotel extras

  • 146 comfortable guest rooms

  • Drinks and snacks available 24/7

  • Only 875 yards (800 meters) from Potsdamer Platz

  • Extremely convenient connections to public transport

  • Several attractions and shopping centers within walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Berlin City Potsdamer Platz

Anhalter Strasse 4
10963 berlin
germany

Fax: (+49)30/26105222

Check-in from 15h00

Check out up to 12h00

  • BUS M29, M41:  BUS M29,M41

  • NIGHT BUS N29:  NIGHT BUS N29

  • S1, S2, S25:  S1, S2, S25 S ANHALTER BHF.

  • U2:  U2 POTSDAMER PLATZ

  • U6:  U6 KOCHSTRASSE

  • By plane

    BER At 23km / 14 miles

  • By plane

    BERLIN SCHOENEFELD At 18km / 11.19 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    Berlin Hauptbahnhof At 3km / 1.86 miles

  • By train

    OSTBAHNHOF At 3km / 1.86 miles

GPS:52.504624, 13.383182

Congress centre

  • ICC 8.5 km / 5.28 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Our 146 rooms with modern furnishings feature a bathroom, desk, TV with a variety of Sky channels, and free WIFI. You're sure to enjoy sweet dreams and a restful night's sleep in the comfortable beds so you are ready for a busy day in the capital.

Our guest reviews for
ibis Berlin City Potsdamer Platz

100% genuine reviews from our guests

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ALL Rating 4.4/5

4,838 reviews

TripAdvisor Rating 4.0/5

1,319 reviews

Would dread to think what the budget ibis was like.

Customer review rating 2.0/5

Kiera W. Couples - 04/12/2021 Confirmed reviews ALL

Overall, the staff were not welcoming, except for one member There was no kettle in the room, which in my opinion is a basic standard. The plug sockets were placed in very unusual places The room was very grim, very worn, stains on the sides, marks on the wall, hadn’t been properly cleaned before us in checking in it. When we asked for the room to be cleaned one morning when we were out. We still couldn’t tell the difference what so ever. Really disappointing. Wood furniture chipped. The bed was two pieces of foam put on top of one another and used as a mattress, which ended up moving throughout the night. This wasn’t the budget ibis, which was a few doors down. Wouldn’t stay here again. Didn’t enjoy the experience at all. It isn’t well located, except that it is near a few museums (topographic of terrors, checkpoint Charlie) there is virtually no bars, or cafes, or eateries that aren’t within a 40 minute walk minimum or 30 min tube (which ended up being tiresome or expensive) Overall. Avoid. No kettle and wouldn’t provide one. So we had to find somewhere every morning for a coffee/ tea. Real shame and disappointed as I have never stayed at an ibis they didn’t have one. Poorly located in hindsight, so really want to stay in this area, if you want to stay here. Customer service shocking. Views terrible and rooms grim (stayed in hostels with better facilities)

Dear Miss Wallis. We wish you and your loved ones a happy new year! Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. To improve our service your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

At least we had a roof above our heads

Customer review rating 2.5/5

Jens Couples - 03/12/2021 Confirmed reviews ALL

During checkin, the reception wasn't able to scan our corona QR code at arrival, while in contrast even the smallest restaurant will scan your code within seconds. They were generally unhelpful/unfriendly about it. If you get a room you better hope you don't have neighbours since it gets quite noisy. The shower was spacious and comfortable. We didn't get the overpriced breakfast since there's a lidl a few meters down the road. The prime reason I fill in this review is so that I'll stop getting emails asking me to fill in the review.

Dear Mister Looijen. We wish you and your loved ones a happy new year! Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. To improve our service your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Well located , rooms scrupulously clean, great breakfast

Customer review rating 4.0/5

Sheila B. Couples - 22/11/2021 Confirmed reviews ALL

Great hotel , small but very clean rooms. Staff generally friendly, very good breakfast. Situated equidistant between Checkpoint Charlie and the Brandenberg Gate.

Dear Misses B.. We wish you and your loved ones a happy new year! We very much appreciate your comments regarding your recent stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to the ibis in the near future. Yours sincerely, Patrick Füg Night Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

well located, good stay

Customer review rating 5.0/5

Lgo Friends - 26/09/2021 Confirmed reviews ALL

Even I made the reservation online for a room in Ibis Berlin City Potsdamer Platz, this hotel was closed to public, and I was redirected to the nearby Novotel Suites Berlin City Potsdamer Platz, where I received a room at the same rate as the one in the initial reservation. All the services were at the expected high level.

Simple. Comfy. Cheap.

Customer review rating 5.0/5

Chloe Couples - 15/03/2020 Confirmed reviews ALL

Hotel staff friendly. Breakfast had a variety. Room a good size. Only problem was with the heating system as it was too warm and the cold setting didn’t work.

Dear Chloe, We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with my colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Guenther Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good value

Customer review rating 4.0/5

Simon T. Friends - 09/03/2020 Confirmed reviews ALL

Hotel staff friendly and helpful, room clean and comfortable.

Dear Simon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

at the Betlinske

Customer review rating 4.0/5

John M. Business - 07/03/2020 Confirmed reviews ALL

I have used this hotel for a number of years and Always enjoyed a satisfactory stay there

Dear John, We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Clean, tidy and simple

Customer review rating 3.5/5

C Business - 04/03/2020 Confirmed reviews ALL

As a frequent visitor I'm always satisfied with my stay.

Dear Chloe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nice

Customer review rating 4.5/5

Laurence Business - 02/03/2020 Confirmed reviews ALL

It was very nice. The staff was welcoming, ad the atmosphere. I felt really great staying there and the room was cosy.

Dear Laurence, We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Ibis Berlin- Excellent Hotel

Customer review rating 5.0/5

Martin M. Business - 01/03/2020 Confirmed reviews ALL

The Hotel is in an excellent position for visiting all the interesting sites and museums in Berlin. The staff are excellent and extremely helpful. the breakfast is also good.

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Guenther Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Miss

Customer review rating 5.0/5

Anonymous Business - 29/02/2020 Confirmed reviews ALL

The staff were all very helpful and friendly. Breakfast was really very nice.

Dear Rachel, We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with my colleagues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Everything good as always

TripAdvisor rating 4.0/5

Claudio U Business - 25/02/2020 TripAdvisor review

Everything just that moving into the room from 3 p.m. is a bit uncomfortable. Business has appointments in the afternoon and it would be good to be able to freshen up in the room. Because you pay the full price, even for this day. In my opinion, that is not so customer friendly

Dear Claudio, thank you so much for the kind feedback and the lovely review. On behalf of our team I am happy to read that you had a good time with us. Best regards, Dennis

Good location to discover Berlin

Customer review rating 3.5/5

S. Families - 23/02/2020 Confirmed reviews ALL

A part of the very rude and unhelpful lady from the front desk, we enjoyed our stay in Berlin. Small but clean rooms. Good breakfast. Other hotel staff was friendly.

Dear S., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

The room was OK. Basic.

Customer review rating 3.5/5

Elzeard Business - 22/02/2020 Confirmed reviews ALL

Check-in and check-out were fine. Speedy. Staff were friendly on both occasions. The room was basic, but everything was there and worked properly. For 104 €/night, a kettle and cups in the room would be welcome.

Dear James, We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. Since ibis is a two star brand, we can not offer a kettle in the room. Please allow me to recommend our sister hotel, the Novotel Suites, which is just next door to us. All of their rooms are equipped with a mini bar and a kettle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Excellent Location

TripAdvisor rating 5.0/5

ManojDIndiap Business - 10/12/2019 TripAdvisor review

Good connectivity of Public Transport. Staff is very supportive. Call to taxi just takes less than 2 minutes. Breakfast is very good. Nearby restaurants are available. Value for money. Would like to stay again.

Dear Manoj, thank you so much for the lovely feedback and your kind review. It is a pleasure to read that you had a great time with us and found our breakfast lovely. I certainly hope to welcome you soon back to Berlin. Best regards, Dennis

Basic but All You Need

TripAdvisor rating 4.0/5

sojourner11 Solo travel - 20/09/2019 TripAdvisor review

I stayed here for 5 nights. The room was spacious(for 1 person) and had an ensuite shower room with wc. The windows were insulated and curtains 'black out' so there was no sound or light coming in from outside. The room, bed linnens and towels provided were clean. I liked the shower room pod very much- well integrated into the room and enough room for toiletries etc. A drier was provided. The hotel has a bar and restaurant but I did not eat there. There are plenty of options for restaurants and supermarkets nearby to cater for any budget. S Bahn nearby. Easy walk to Potsdamer Platz and various attractions.

Dear sojourner11, thank you so much for the personal review and the lovely feedback. Your helpful opinion is greatly welcome and on behalf of the team I am happy to read that you had a great time with us in Berlin. Best regards, Dennis

Good address in Berlin

TripAdvisor rating 5.0/5

jgmbennett Business - 14/05/2019 TripAdvisor review

The location is great. There are plenty of subways and bus connections nearby, and a good Italian restaurant on the corner (Stresemann / Anhalter streets). The room furniture includes a desk, which is nice for us working travellers.

Dear jgmbennett, I am happy to read that you had a great time with us and a lovely stay. Your feedback is very helpful to us and on behalf of the team I would love to welcome you soon back to Berlin. Kind regards, Dennis

Poor service, bad location

TripAdvisor rating 1.0/5

Culture01296960249 Business - 13/03/2019 TripAdvisor review

The staffs were rude. Asked for iron/board, they asked me to go to Novotel to iron my clothes.. in the rain! Then battery of door's card reader was broken, staffs argued with me instead of apologizing. Location is not in Potsdamer Platz, 10mins walking. Rate published on road-side was cheaper than what I paid. So disappointing. I was cheated!

Dear Culture01296960249, thank you so much for the important review and your personal feedback. On behalf of the team I am sorry to read that you did not like your room, which I can fully understand. Please excuse that we have missed the opportunity to offer you a different room or a later room move. This is definitely not our standard and we promise an even better communication. I hope you can accept our apologies and we wish you all the best. Best regards, Dennis

Great location, and Ibis quality

TripAdvisor rating 5.0/5

Happiness10213358010 Business - 12/03/2019 TripAdvisor review

It is a to the point Ibis structure, with friendly and helpful staff, situated in a great location to explore Berlin, only a few hundred meters away from Check Point Charlie, Museum of Terror, and a Piece of the Berlin Wall, as well as from Berlin Mall.

Ibis Berlin

TripAdvisor rating 5.0/5

martinmY8962GJ Business - 14/02/2019 TripAdvisor review

Excellent stay. Hotel staff very accommodating and extremely helpful and friendly. Would highly recommend this site for a short stay . Hotel in excellent position for sightseeing.. Breakfast is also excellent

Dear martinmY, thank you so much for the kind feedback and the lovely review. We hope to welcome you soon back to our hotel. Best regards, Dennis

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