Location perfect, room is huge. Breakfast was great! Miss some glasses. There were only plastic cups. Bar was closed and towel was not changed even I put on the ground. So I have to reuse the towel again.

Sehr professionell alles

very satisfid

Not clear where to check-in (asked if I was checking in for Ibis Budget or Novotel, despite being in the Novotel), then had to wait 5 minutes for someone from Novotel.

The hotel is well located at the main station in Hannover (which is just across the street). Rooms are huge (as always at Novotel Suites) and staff is very friendly. Somehow a lot of hotels have issues with stains on the carpet like this one as well... I like the breakfast very much... Unfortunately still the bar is closed due to Corona and there are little benefits for Platinum members (just the usual welcome drink) but in general I liked my stay very much.

- poor informations about Covid Situation (3-G or 3G regulation) in Hotel as well as all over the Caty of Hannover. Because of that two of our traveling group canceled the trip to Hannover and missed our yearly meeting. - Good service. two bedcovers requested at the reception; we got it without any problems - Good service regarding breakfast for groups and parking information

Comfortable stay at a perfect central location

friendly, clean

Ok hotel, big rooms. Why did I have to send a mail to request the invoice?

Good location close to downtown , close to bus and train connections , spacious room, friendly staff . Not a very luxurious room but good enough .

I am regular guests of this hotel since 2017 . The service and the guys at front desk are simply perfect , always nice and super professional , that the reason why this hotel as my first choice everytime I am coming in the city . Best regards

staff is friendly enough, good breakfast, rooms a _very_ basic (i.e. don't expect a "superior suite" to actually contain for beds - one is a pull-out for sleeping on the floor.

We stayed here a few times in the recent years and always love to come back. The staff here is really friendly and helpful. The hotel is ideally situated near the train station. The rooms are big and well equipped. There is a small fridge, a microwave and a kettle. We appreciate that the toilette is separate from the bathroom. (some of the furniture shows signs of wear and tear but still fine) Even though the hotel is in a quite busy area, the windows block out the noise. Parking is easy as well in the nearby "Kaufland" carpark for only 3.80 Euro/night We can definitely recommend this hotel and look forward to coming back.

Friendly employees, clean room, nothing to complain about.

When we arrived the staff wasn't as welcoming as in other Novotel hotels, but we were helped fast with checking in. On our way to our room we already noticed that the carpet in the hallway was dirty and smelly, but what shocked us most was our room. It was a super old styled room, dirty carpet with dirty spots everywhere (was too scared to let our baby crawl on it), barely curtains to block the sight from people in the other buildings (a piece even almost fell on our baby's head while we tried to open it!), towels and bedding smelled old, soap dispensers where almost empty and water cooker was super dirty. Besides this the fridge wasn't on so we had to turn it on ourself, but turned out to not work. Same with the airco that didnt want to work in the room. A staff member from the reception came to check it out and restarted the electricity in our room. The fridge took hours to become cool, which wasnt handy as it was hot and we wanted cool drinks. And airco started working too, but eventually wasn't any help at all. Even with 25°C outside it stayed very hot inside. We tried to just "live with it", but suddenly after our second night water was not working anywhere! My husband called reception and the only answer we got was "We can only offer you to take a shower in another hotel". Which is soooo absured as we couldn't even flush the toilet. I went to the reception to ask for more information about it. It was going to be fixed in afternoon they said (they weren't even sure about it). We woke up sweaty as the room was super hot, and no water to shower, flush toilet, etc... Only option for us was to check out a night earlier than expected and go home as our vacation was already terrible. It's what we also did in the end..