ibis Guarulhos

ibis Guarulhos 3 stars

Customer review rating (ALL Rating) 3.9/5 933 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 12 minutes by car to São Paulo International Airport - Garulhos

  • 13 minutes by car to Garulhos Bus Station

  • 4 minutes by car to Presidente Dutra Highway

  • 100% non-smoking hotel.

  • Payed Covered Parking.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Guarulhos

R. General Osorio 19, Centro, Guarulhos - SP
07024000 GUARULHOS
Brazil

Telephone +55 11 2159-5950

Fax +55 11 2159-5951

Contact email

  • IBIS GUARULHOS:  488 e 433 Praça IV Centenário

  • By plane

    CONGONHAS At 35km / 21 miles - Shuttle paying

  • By plane

    GUARULHOS INTL APT At 12km / 7 miles - Shuttle paying

GPS:-23.473147, -46.532341

Exhibition centre

  • ANHEMBI 18 km / 11.19 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN

LUNCH - A LA CARTE DINNER - A LA CARTE

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

Accessible room

  • Max. number of persons: 2
  • Area: From 18 m² / 193 sq ft
  • Views: City View, Garden View, Panorama view Note

Note :

*Subject to availability

Our guest reviews

Our guest reviews for
ibis Guarulhos

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  933 reviews

TripAdvisor Rating  3.5/5  2,979 reviews

Regular

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Regular

Ok stay. Needs more flexibility on check in

Customer review rating 3.5/5

Guilherme O. Business - Confirmed reviews ALL

Got in there about 4h before noon (check in time) and couldn’t check in before 11:30am even though rooms were available.

Old rooms, rotten floors, broken doors

Customer review rating 1.5/5

Maurio R. Couples - Confirmed reviews ALL

The receptionist (Marina I think), very rude. She doesn’t care about the guests. She spent almost two hours talk politics (against the Brazilian president and bragging a guy called Lula) with her co workers and didn’t anything to pleased the guests , etc, etc…

only one night

Customer review rating 2.0/5

Yujo Couples - Confirmed reviews ALL

horrible mattress, room needs renovation

I didn't liked it

Customer review rating 1.5/5

Fran P. Families - Confirmed reviews ALL

We stayed there for a few hours to wait for our plane and thank God we didn't need to spend the night. The bed is so uncomfortable and we didn't even have soap to clean our hands!

Dear Franciele aguirre P., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Good stay. Friendly helpful staff

Customer review rating 5.0/5

C. Families - Confirmed reviews ALL

Good location near the airport. A little expensive considering the simplicity of amenities/room. But accepted my dog which was pretty nice.

Prezada Merli, Agradecemos os seus comentários após a sua estada no ibis Guarulhos. Foi com prazer que recebemos os seus elogios. Não deixaremos de partilhar os seus comentários com toda a a nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Francisco Melo Cid Ibis Guarulhos h5…

Good stay and safe

Customer review rating 4.0/5

Jun Solo - Confirmed reviews ALL

Service was Nice

Dear Junnery moreo M., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Ibis Guarulhos

Good experience except for from desk personnel

Customer review rating 3.5/5

Angel T. Solo - Confirmed reviews ALL

Good experience except for from desk personnel, there is not nice the attention.

Dear ANGEL JOSE T., We very much appreciate your comments regarding your stay at the ibis Guarulhos. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the poor service provided by the reception. We are investigating this situation so that it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisco Melo Cid Ibis Guarulhos

Good location

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Amenities are poor quality like towels and no soap in the bathroom for shower. Not clean as supposed to . Front desk with some employees without any costumer service (rude or cold interaction). No room service and restaurant with really short time to have dinner .

Not worth the money and trouble

Customer review rating 2.0/5

Enzo Solo - Confirmed reviews ALL

Staff personnel that weren’t undertrained were blunt and serviced me poorly twice: I asked to be awaken and even though they confirmed the waking call, I never got the call and would only wake up thanks to a back up alarm I had set along with the waking call; upon the check in procedure, I was informed the transfer to GRU left at each half-hour by the trainee (who was being supervised by an employee by his side) and when I got to the lobby for the transfer in the morning, it had already left and it only left for the airport at each hour in the half point (4:30, 5:30, 6:30, etc.). Both mistakes could have cost me my flight, which by itself is enough reason not to come back. As if it weren’t enough, the price difference due to checking in without a reservation was significant and the price itself isn’t worth the hotel. I found the lobby ugly; visually polluted and filthy. The concept of a sleek hotel was not well applied here: the fact I have to grab beverages or even food from micro fridges in the reception lobby is simply lazy and overpriced service. Elevator was also dirty. The room was decent and decently clean, but the bed rocked like a cradle and I found the industrial concept uncomfortable; it’s not a cozy room. AC was noisy. Some things like the trash cans did not have garbage bags in them. Not even water in the fridge, so why bother having one? I’m definitely not coming back to Ibis in Guarulhos, and maybe not even any other Ibis, even if I have to pay twice; my stay in this hotel wasn’t worth half of what it costed.

Dear guest Mr. Enzo, First of all, thank you for your report regarding the hotel's services, and we apologize for the inconvenience of the missed awakening and also the failure of communication. Regarding food and beverage services at the hotel bar, they are aimed at guests who want some quick food or drink, but really ibis hotels do not have room service. We will pass on your reports in a weekly meeting so that we can improve our services. Once again I thank you and wish you happy holidays. Best Regards, Francisco Melo Cid Subgerente Ibis Guarulhos

Customer review rating 3.0/5

Mariana Business - Confirmed reviews ALL

The Ibis in Guarulhos is way older then Ibis in other locations. Didn’t like to be in a bedroom with two beds instead of one queen bed. The bedroom smell a bit of mold.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Normal

Prezada Sra. Sabrina, Agradecemos os seus comentários após a sua estada no Ibis Guarulhos. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Com relação ao adaptador, estamos verificando junto ao departamento de governança e em breve lhe daremos retorno. Esperamos recebê-la em breve novamente. Atenciosamente, Francisco Melo Cid Subgerente Ibis Guarulhos

Just the basic

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel offers only the basic for you. They doesn't have gym, the breakfast and meals no worth it, for women, the hotel doesn't offer conditioner for the hair.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Reliable Ibis quaity but they don't listen to customer's complaints

TripAdvisor rating 3.0/5

Rick B TripAdvisor review

there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

Dirty and old

Customer review rating 1.0/5

Daniel Business - Confirmed reviews ALL

The hotel is dirty and old, the breakfast had very little variety, and almost nothing healthy.

Dear Daniel C., Thank you for taking the time to tell us about your experience at the ibis Guarulhos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Ibis Guarulhos

Ibis Guarulhos

TripAdvisor rating 3.0/5

otavio_santiago TripAdvisor review

Because Covid-19 the room should have been i sterilized, with a sign that indicates that. Aldo every room should have a kit with alcohol in a gel, sterilized tissues, so in case of tehguest want to do a extra cleaning. The Frigobar should at least have water, so don't need to go around to pick up some.

Reliable and friendly

TripAdvisor rating 3.0/5

Ellen S Business - TripAdvisor review

This hotel has everything you need but no bells and whistles. I stayed there to be close to the airport and also because I frequently stay in IBIS hotels in different parts of the world. This one is definitely the most basic one I have visited. for example, no glass or drinking water in the room, and not totally clean. Service was great and transport to airport smooth and fast.

Graham from Queensland Australia

TripAdvisor rating 4.0/5

grahamt542017 Business - TripAdvisor review

I regularly use the IBIS Guarulhos Hotel on my transit from SP state Brazil back to Australia. The Ibis is about 20 minutes in a taxi to the international airport depending on the time of day. The staff are always friendly and the rooms are clean and are very quiet for resting. The restaurant is spacious with a good variety of food available. Good value for money for the transiting passengers. Accor discounts apply.

Good service

TripAdvisor rating 4.0/5

FaustinoB1 Families - TripAdvisor review

I've been staying in other Hibis units, so I can compare. Hibis Guarulhos: Hotel well situated, with excellent attendants, but with some bad details: Reception with old and worn furniture, equipment of the room in need of maintenance, for being worn and malfunctioning. First room offered, no conditions of use, because it was smelling of cigarette. Mattress, deformed and old air conditioning, with only 3 speed options and misdirected, as the air bounces off the wall and hits the people in bed, causing cold. Breakfast poor and very expensive for what is offered.

An trustworthy IBIS

TripAdvisor rating 3.0/5

Inspire35169048403 Couples - TripAdvisor review

A good hotel for a night sleep with a very good breakfast next morning (this was my specific need after a long flight ended in the late afternoon and before another flight next late morning). Besides: clean facilities; comfortable bed & shower; friendly and effective team to support the stay. Affordable price (not exactly a cheap hotel).

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