Novotel Paris Centre Gare Montparnasse Hotel

Good location, but room was in need of some attention. Disappointed we didn’t get offered a complementary drink on arrival as we do in the uk for being a silver member.

Noisy and freezing

The hotel was clean and close to the Metro.

We enjoyed the safety the area provided and the walking distance to restaurants and shopping.

Very polite personnel, good location, extremely clean hotel

Extremely attentive staff eager to help. Very appreciative of this kind attention

The hotel facilities are great, the room and bathrooms were immaculately clean. The breakfast buffet was superb although it carried the same menu every single day. The staff who assisted us were courteous and friendly.

Great location, great price. Clean hotel and very pleasant staff. Ideal for visiting the Eiffel Tower and Louvre

Correspondeu expectativa

Comfortable and pleasant

Hotel is located conveniently for business purposes, hotel rooms are good but service and breakfast is really poor. Waited 10 min before anyone arrives at reception to check in with no apologies and extremely poor English language skills. Breakfast atmosphere has improves but as always: no tables cleaned, messy & dirty breakfast offering with no cups for coffee of fruit juice.

I stayed for 8 nights. Good room size. Excellent to have complimentary drinks in the room. Very good breakfast. Convenient location.

Upon arrival at this Hotel, the high rises may give the wrong impression, but actually the location is fantastic! A lovely short walk to the métro ( callled PASTEUR) and just 10-15mins later you can be in the centre of Paris ( Metro station -Eiffel Tower, Bir Hakeim!). 1.90euro each way for adults /children over 12. You are also in walking distance of the Montparnasse Tower from which you have access to the most breathtaking 360 dégrée views ( evening is best , as the Eiffel Tower is lit when the sun goes down. The cleaning, réception and breakfast staff were lovely and friendly, my expérience with a certain female bar attendant ( shoulder length brown hair) was not! After ordering drinks at the bar and being told that she would bring them right over to me, I take a seat. After more than 10-15mins I decide to enquire as to whether she had forgotten. First mistake: Speaking to a guest with a head gest, rather than " Can I help you " I believe you may have forgotten my drinks? I enquire " No, I served them to you " she responds beligerently "I'm sorry, but I have not received them" "Oh yes, yes, yes, yes you have" she continues, just until she sees her colleague serving my drinks to 2 gentleman sitting at a table. She then appears to scold him. The fact that her colleague made a mistake was not the problem, we are human, this can happen. Did this female employee skip customer service training? A more appropriate way to treat a guest would have been something like the following. " I am sorry for the inconvenience madame, let me find out what has happened to your drinks" At no point did she apologise but instead just ignored a guest and walker away. Not only is the behaviour really bad customer service, but very impolite towards any guest! Le personnel de nettoyage, de la réception et de petit-déjeuner était adorable et sympathique. Mon expérience avec une certaine employée du bar (femme cheveux mi-longs bruns) n’était pas! Après avoir commandé des boissons au bar et après m'avoir me dit qu'elle les apporterait directement , je m'assieds. Après plus de 10-15 minutes, je décide de demander poliment si elle a oublié ma commande. Première erreur: parler à un invité avec un geste de la tête plutôt que "puis-je vous aider" Je crois que vous avez peut-être oublié mes boissons? Je me renseigne "Non, je vous les ai servies", répond-elle avec insouciance "Je suis désolée, mais je ne les ai pas reçues" "Oh oui, oui, oui, oui vous avez", continue-t-elle, jusqu'à ce qu'elle voit son collègue servir mes boissons à deux hommes assis à une table. Elle semble alors le gronder. Le fait que sa collègue ait commis une erreur n’était pas le problème, nous sommes humains, cela peut arriver. Cette employée a-t-elle sauté la formation au service à la clientèle? Une façon plus appropriée de traiter un invité aurait été la suivante. "Je suis désolée pour le désagrément madame, je vais voir ce qui est arrivé à vos boissons" À aucun moment, elle ne s'excusa mais au lieu de cela, elle ignora une cliente et part sans me rien dire. Non seulement ses compétences de service clientèle semblaient être inexistantes, mais c'est également très impoli envers tout clientèle! The breakfast room is nice and cosy, the bedroom was spacious, and carpark availability was good. Thank you

Nice hotel providing a good base for exploring Paris. Staff seemed overworked and brisk in their interactions with guests, would have hoped for a more friendly and helpful service.

My stay at the hotel was pleasant. But check out was a really bad experience. I had already paid for my stay before arriving (€434), but was charged €521 again at checkout on my credit card and I have emailed the hotel regarding this problem but no response from your end. I checked in on 27/10/2019 and checked out 31/10/2019. Stayed in room 214 at the Novotel center paris montparnesse and have been charged twice for my stay the hotel and the hotel has not refunded the wrongfully charged amount of €521 to me, till date. I really need the hotel to look into the matter and resolve this issue for me as this is clearly very wrong on the hotels part. Really really disappointed!!!!