Mercure Alameda Quito 5 stars

Customer review rating 4.6/5 3,662 reviews

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Mercure Alameda Quito
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+ 23 Services

Hotel extras

Located close to the commercial and financial center of Quito, it offers 143 guest rooms, all equipped with WIFI, ideal for combining business and pleasure; and 31 Privilege rooms personalized to meet the expectations of our most demanding guests.

Hotel location

Mercure Alameda Quito

Roca E4-122 and Amazonas Ave.
170526 quito
ecuador

Tel: +59322994000

Fax: (+593)2/2565759

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARISCAL SUCRE At 38km / 23.61 miles - Shuttle paying

  • By helicopter

    MARISCAL SUCRE AIRPORT At 13km / 8.08 miles

  • By car

    AVENIDA OCCIDENTAL At 25km / 15.54 miles

  • By car

    AVENIDA ORIENTAL At 5km / 3.11 miles

  • By car

    VIA INTEROCEANICA At 25km / 15.54 miles

  • By train

    CHIMBACALLE At 6km / 3.73 miles

GPS :-0.204749, -78.495029

Companies

  • ASAMBLEA NACIONAL 2.0 km / 1.24 mi
  • CANCILLERIA ECUADOR 1.0 km / 0.62 mi
  • SRI 1.0 km / 0.62 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 143 rooms
    • 2 rooms for people with reduced mobility
    • 2 family rooms
    • 5 connecting rooms
    • 143 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Spanish
    • French
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • Shuttle
    • MARISCAL SUCRE Additional charge
    • UIO Additional charge
  • Private parking
    • On site
    • 70 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

The contemporary-designed events area includes six halls with a capacity of between 15 and 150 people. Our staff will cover everything, from planning to carrying out your event in a professional manner, attending to all of your requests.

Room descriptions and layouts

8 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Auditorium

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • High speed transmission line

  • WIFI access

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

It has 143 rooms, many of which have recently been renovated, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

Our guest reviews for
Mercure Alameda Quito

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,662 reviews

TripAdvisor Rating 4.0/5

953 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice suite

Customer review rating 4.5/5

Daniel E. Couples - 09/03/2021 Confirmed reviews ALL

It turned out to be a great anniversary gift for my wife. We had a great experience, food and wine was great.

Agradable estancia

Customer review rating 5.0/5

Pedro Couples - 20/02/2021 Confirmed reviews ALL

Cena espectacular

ESTANCIA AGRADABLE

Customer review rating 5.0/5

Anonymous Business - 09/02/2021 Confirmed reviews ALL

MUY PLACENTERA

Great location, comfortable rooms and outstanding guest service

Customer review rating 5.0/5

Anne W. Families - 29/01/2021 Confirmed reviews ALL

It was such a relief to find this Hotel, everything in our room was perfect and the guest service both in the restaurant as well as in the front desk was outstanding. Ecuadorian are truly the best hosts in latin america

Centrally Located to everything

Customer review rating 5.0/5

Jerome A. Couples - 29/01/2021 Confirmed reviews ALL

My birthday experience was amazing it started out unpleasant due to the fact that my fiancé travel agent in the Dominican Republic booked us a round trip tickets to Guayaquil instead of Quito. After I notify Mercure Alameda Hotel of my arrival and told the front desk agent Mr. Esteban my dilemma he started to look for a hotel for us to stay in Guayaquil near the airport and immediately began looking for the most economical way to get to Quito. Mr. Esteban guided us to Aviance Airlines and we were able to fly to Quito the very next morning and save my birthday. Mr. Esteban not only earned my respect for his professionalism he earned friendship for life. I know that Mercure Hotel Alameda Quito is in good hands with Mr. Esteban onboard. Thank you Mr. Esteban

Favorite place to stay away from home

Customer review rating 4.5/5

Ron S. Families - 27/01/2021 Confirmed reviews ALL

Excellent although the staff was minimum due to covid.

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder verlo pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Excellent front desk staff- Esteban and Alvaro were excellent! Their English was amazing and they went out of their way to assist us and our guests! Great experience will come back!

Customer review rating 5.0/5

Caroline R. Families - 24/01/2021 Confirmed reviews ALL

We had an excellent stay. The breakfast was excellent, the spa was gorgeous and well tended. The staff was exceptional.

Estimada Carolina , Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted. haya disfrutado su estancia con nosotros y esperamos poder verla pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Great hotel

Customer review rating 4.0/5

Aurora S. Couples - 22/01/2021 Confirmed reviews ALL

Beautiful hotel. Excellent gym and spa. Only complaint is someone forgot to heat the water in the spa for when I made an appointment so I couldn’t enjoy it:/ excellent breakfast though!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Happy Stay

Customer review rating 4.5/5

Vanessa Couples - 18/01/2021 Confirmed reviews ALL

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Estimada Vamessa, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder verla pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Convenient location

Customer review rating 4.5/5

Anonymous Families - 19/12/2020 Confirmed reviews ALL

Even in the middle of covid pandemic it was still a good stay.

Fantastic Experience

Customer review rating 5.0/5

Patrick W. Couples - 13/12/2020 Confirmed reviews ALL

I stayed at the Hotel for a week and it was the comfiest and greatest experience I’ve had in Latin America, all the staff was very kind and willing to help and the room was very comfortable

Wonderful team!

Customer review rating 5.0/5

Brian A. L. P. Couples - 03/12/2020 Confirmed reviews ALL

Absolutely could not expect better service. The entire team both evening and day service was spectacular. Comfortable rooms and great food. I will definitely stay with them the next visit I make to the city.

Great ;ocation

TripAdvisor rating 5.0/5

chuckwatson 01/03/2020 TripAdvisor review

great location for exploring Quito. Handy to transport, taxi rank just across the street. Expect to pay $20 US to the airport. Close to handicraft market and Ejido Park, about six blocks to Plaza Foch

Dear Guest, Thanks for your score. We would love that through the experience lived in our Hotel, you recommend us with your contacts. Thanks for choosing us. Sincerely, Marisol Mosquera General Manager Mercure Hotel Alameda Quito

Stay at Mercure Quito

TripAdvisor rating 5.0/5

BernardP960 Couples - 01/12/2017 TripAdvisor review

Nice hotel, located in area with lots of restaurants. Excellent service and upgraded to spacious suite. They respected our request for a quiet room. Would absolutely book the hotel again the next time.

Dear Bernard On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager Mercure Hotel Alameda

Rooms Perfect...everything perfect

TripAdvisor rating 5.0/5

marcosrobertor2017 Business - 24/03/2017 TripAdvisor review

This hotel is perfect for all. Restaurant very interesting. Rooms clean and bigs. It´s percect for everything. I would like to stay more next time, as the last times were just for one night. I will try to program...

Dear Marcos On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager MERCURE Hotel Alameda

friendliest and most helpful staff, great room, excellent location

TripAdvisor rating 5.0/5

N433LZjohn Solo travel - 29/11/2016 TripAdvisor review

The staff did everything possible to make me feel welcome - they answered all of my questions, went out of their way to offer tips, directions, order taxis, etc. The room itself was large and beautiful. The hotel's location is excellent - close to parks and shopping, and not too far from the historic city center.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hote

An excellent place to stay when in Quito

TripAdvisor rating 5.0/5

Antonio D Business - 30/08/2016 TripAdvisor review

Large room, very confortable and a parking lot just at the hotel makes easier to stay in Quito. The staff attention at the reception desk was great. Internet Works very good and availability of local newspaper helps to get a glimpse of Quito´s and Ecuador´s daily life. There,s a Little noise during day time from the Street Avenida Amazonas but it doens not bother at all.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Short business visit to Quito

TripAdvisor rating 4.0/5

Fulvio P Business - 05/05/2016 TripAdvisor review

This is the second time in the same week I am staying in this hotel, the first one very short , but this tme 2 dys and I had tme to enjoy the hotel facilities which offers a nice and confortable staying. Well located in town, close to art & craft stores. Large rooms, clean and hotel staff very nice and hepfull for any need. . I will recomend this hotel for cìvacations or busness trip.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

customer service beyond exemplary

TripAdvisor rating 5.0/5

john a Couples - 19/07/2015 TripAdvisor review

A well-located comfortable stopover for few days en-route to Galapagos for us,a mature age couple. Front desk staff friendly & helpful, & enough English between them always to get by. For not much extra the executive rooms[ on the top floor] have spacious useable balconies and spectacular views , or the suites [on 2nd floor] very spacious & well appointed[though some street noise here if you leave windows/balcony doo. No AC in rooms[suspect same applies to other Quito hotels also] -not a problem given mild climate due to altitude, but pedestal fans available on request & worked fine. Restaurant surprisingly good cusine-tasty, well-priced ,spicy French "fusion" cusine, + Japanese options ,& enough affordable drinkable local wine options to get by if you didn't want to be too fussy-apparently popular venue for well-heeled locals & businesspeople .Tried few of recommended restaurants in Old town & elsewhere, but unless you're heavily into blood sausage or goat stew[local delicacies apparently] hardly worth the effort of venturing elsewhere during a a short stay. During stay partner was involved in a minor traffic accident few KM from hotel resulting in broken ankle and other injuries-to our amazement the Hotel's afternoon supervisor Louis Flores,who fortunately spoke good English[as well as French & Spanish ]miraculously appeared at the local hospital shortly after us & devoted the rest of his shift + a few more hours besides, to assisting. The police were very eager to transfer my partner to the local jail that same night, despite her injuries, until responsibility for the incident could be legally apportioned through the court system. Indeed this was the fate of the unfortunate bus driver also involved,& this would certainly have been her fate without his help. He actually seemed to appreciate the opportunity to be able to utilise his[not inconsiderable ] initiative, negotiating ,& diplomatic skills, not to mention panache, in resolving this situation experienced by his guests in our favour despite many obstacles ,& spent lengthy periods commuting between the hotel /hospital/police facilities on a very cold night [when he was clearly suffering from a bad cold himself], talking to police and hospital staff etc.,despite no doubt having plenty of other work to do. As a final gesture, he ensured our efficacous & comfortable transfer to the airport for our onward flight by making the relatively spacious hotel courtesy bus available for this purpose

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

Great service, comfortable, and convenient hotel

TripAdvisor rating 4.0/5

Smudge65 Couples - 08/07/2015 TripAdvisor review

A good location, comfortable hotel. Reception, front of house, and restaurant staff, all very obliging and efficient. Breakfasts were great - thank you. It would be good if the wine from the bar could be more cost-effective. While cocktails are reasonably priced many of us from the Southern Hemisphere prefer our wines. Reception staff can advise about personal tours with a local driver - our experience of a day trip was most enjoyable.

Dear Guest On behalf of the team here at ALAMEDA Mercure Hotel, thank you for taking the time to share with us your priceless comments. We would love it if you could share your experience at Mercure with your contacts. Thank you for choosing us! Best regards, Marisol Mosquera General Manager ALAMEDA Mercure Hotel

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