Mercure Sao Jose dos Campos Hotel

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Mercure Sao Jose dos Campos Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,638 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Take it easy by the pool and keep healthy in the hotel's gym

  • For corporate events, use one of our 5 fully equipped rooms

  • Mercure São José dos Campos is a 6-minute drive from local hospitals

  • 13-minute drive to Presidente Dutra Highway

  • 15-minute drive to São José dos Campos International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Jose dos Campos Hotel

Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo
12243081 SAO JOSE DOS CAMPOS
Brazil

  • DE SP PARA SÃO JOSÉ DOS CAMPOS:  Pássaro Marrom Terminal Tietê SP

  • By plane

    CONGONHAS APT At 100km / 62.14 miles

  • By plane

    GUARULHOS INT APT At 74km / 45.99 miles

  • By plane

    SAO JOSE DOS CAMPOS At 10km / 6.21 miles

  • By car

    ROD PRESIDENTE DUTRA km 154 At 2.5km / 1.55 miles

GPS:-23.205166, -45.904964

Companies

  • EMBRAER 10 km / 6.21 mi
  • ERICSON 12 km / 7.46 mi
  • GM 10 km / 6.21 mi
  • JONHSON & JONHSON 5 km / 3.11 mi
  • PANASONIC 12 km / 7.46 mi
  • PETROBRAS 15 km / 9.32 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

M Bar & Cozinha

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

Your meetings and events

At Mercure São José dos Campos, your event will be a success! In the best location, we offer complete solutions and structure for events of 70 people, adopting all hygiene and sanitization protocols.

Room descriptions and layouts

meeting rooms

From 1 to 46 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Superior apartment with 236 sq. ft. (22 m²), double bed, TV, air conditioning and hairdryer in the bathroom.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 22 / 236 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Mercure Sao Jose dos Campos Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,638 reviews

TripAdvisor Rating  4.0/5  690 reviews

Bad Experience - Poor Service

Customer review rating 0.5/5

Daniel Business - Confirmed reviews ALL

There was work being performed in the rooms above mine and the front desk team was unable to handle the situation with the required agility. Also the restaurant services are really poor, bad menu and service.

Prezado/Prezada Senhor (a), Agradecemos por nos contar sobre sua experiência no Mercure São José dos Campos. Sentimos muito não termos correspondido ás suas expectativas, pelos fatos queira acertar nossas desculpas. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo em um futuro próximo. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Well located and nice installations

Customer review rating 4.5/5

Marcos Business - Confirmed reviews ALL

Jut one night, but, hotel is very well established good breakfast, well location.

Prezado Marcos, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Esperamos recebê-lo em breve novamente. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Stay in SDC

Customer review rating 4.0/5

Gee Business - Confirmed reviews ALL

Overall my experience was not really what I had come to expect in the Accor Chain of Hotel

Dear Graeme D., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luis Fernando Miyamura General Manager

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

There was an opportunity with the internet; only work in certain spots.

Prezado Pedro, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Esperamos recebê-lo novamente. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Good stay and very receptive

Customer review rating 5.0/5

Vera Families - Confirmed reviews ALL

Good experience with my pet stay.

Prezada Vera, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Esperamos poder recebê-la novamente em breve! Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Hard to get in touch with the hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Had a hard time trying to contact the hotel to confirm my stay as I would be arriving late, no one answered the phone and it took a more than 5 hours to return my email. Other than that stay was ok, room was not like new but it was ok for the price.

Prezado Wesley, Agradecemos por seu feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Seus comentários servirão de base para que possamos aprimorar nossos serviços. Nossa equipe de hospedagem já foi alertada sobre o tempo de resposta nos e-mails. Esperamos recebê-lo em breve novamente. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Confortable, spacious, good service

Customer review rating 5.0/5

Paulo Business - Confirmed reviews ALL

Spent only one night, the room was large, confortable bed.

Prezado Paulo, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Esperamos poder recebê-lo novamente em breve! Atenciosamente, Luís Fernando Miyamura Gerente Mercure São José dos Campos

Poor Quality Service

Customer review rating 3.0/5

Suely R. D. C. Couples - Confirmed reviews ALL

1. Unfriendly personnel at front desk. From the moment you check in. 2. We ask that our room be arranged at 8:30 in the morning. By noon it was not arranged. When called the front desk employee answer that cleaning personnel have up to 16:30 to arrange the room.

Prezada Suely, obrigado por nos avaliar após a sua hospedagem no Mercure São José dos Campos. Lamentamos as falhas ocorridas durante a sua estada. Nossa supervisão já está ciente e iremos trabalhar para que falhas como estas não voltem a se repetir! Esperamos reconquistar a sua confiança em uma próxima oportunidade. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Good hotel, excellent staff

Customer review rating 4.5/5

Reinout Business - Confirmed reviews ALL

I am visiting your hotel for years from Europa. You keep improving. My favorites: - the friendly staff - excellent breakfast - nice room (959)

Dear Reinout N., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luís Fernando Miyamura General Manager Mercure São José dos Campos

Room quality and extra costs

Customer review rating 2.5/5

Thiago B. Business - Confirmed reviews ALL

Dropping water over the luggages from the air conditioning machine. Toilet paper box falling due to interference with toilet lid. Bad quality of gym. Not expecting extra costs with early check in. Room was ready and I had just arrived from an international flight with one 4 months-old baby and an 8 years-old boy. Hotel charged half daily rate because of one hour before the check in.

Prezado Thiago, Agradecemos por nos contar sobre sua experiência no Mercure São José dos Campos. Sentimos muito não termos correspondido às suas expectativas. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Esperamos recebê-lo novamente. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Great stay

Customer review rating 5.0/5

Adriana Friends - Confirmed reviews ALL

Had a great stay. Staff super friendly and helpful, nice and clean bedroom. Comfy bed. Delicious breakfast. Well located

Dear Adriana Aurea, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luís Fernando Miyamura General Manager Mercure São José dos Campos

Good hotel

Customer review rating 4.5/5

Mark B. Business - Confirmed reviews ALL

After a few problems with first room everything was OK

Dear Mark B., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luis Fernando Miyamura General Manager Mercure São José dos Campos

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Generally it was good, however the room cleaning was not so good.

Prezada Fabiana, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure São José dos Campos Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Seus comentários já foram repassados à nossa Supervisora de Governança, responsável pelo departamento de limpeza. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança e uma próxima oportunidade. Esperamos recebê-la em breve novamente! Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Confort

Customer review rating 5.0/5

Cristina Families - Confirmed reviews ALL

The hotel is well located with good staff, excellent breakfast, clean, good swimming and gym.

Excellent location in SJC

Customer review rating 4.5/5

Marcos Solo - Confirmed reviews ALL

The hotel is very well located in Sao Jose dos Campos, near a mall and supermarket. Breakfast is excellent. On the other hand, my room was quite old, furniture and bathroom must be updated.

Dear Marcos Goncalves Q., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luis Fernando General Manager

Excellent location and fair rates

TripAdvisor rating 5.0/5

leandroantunes TripAdvisor review

Great location, excellent rates, and comfortable bed. The breakfast could be improved, and same for the parking lot that is a bit confusing... every 1st time on the day you take your car out you need to pay for the daily. Why not to charge advance or at the end?

Dear Leandro, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Nice stay

TripAdvisor rating 5.0/5

jspangler2019 Business - TripAdvisor review

I have stayed at location often and it is great every time. This time I reserved a suite and the room is awesome. Highly recommend this location for shopping and locations of excellent eateries. Also close to businesses, but traffic is an issue.

Dear Guest, I appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rodrigo Chediek General Manager

Business trip for 4 days

TripAdvisor rating 4.0/5

John G Business - TripAdvisor review

Nice clean hotel convenient to a mall and many restaurants i. 10 minute walking distance. Bartender Sal is great . Has pool a d small workout area. Buffet breakfast. Comfortable bedding. Clean convenient

Dear John G, Thank you very much for your review. Its always a pleasure to receive positive feedbacks. Your comments were sent to our staff, specially Salvatore. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Work and Tourism

TripAdvisor rating 3.0/5

bruno m Families - TripAdvisor review

I'm used to stay in São José for weekends and unfortunately this hotel is getting old fashioned, mattress too soft, noise/dirty air conditioner etc. There's also the old issue related to Valet service, it always a time consumer. Restaurant and common area is good and sophisticated.

Dear Bruno, Thank you for taking the time to tell us about your experience at the ibis São José dos Campos Colinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

It's a nice place to stay

TripAdvisor rating 5.0/5

amacedo001 Families - TripAdvisor review

Hotel located close to a shopping center, another convenience stores , gas station and inear the nice Vila Ema neighborhood.The hotel accomodations as a whole are professionally disposed having good interior architectural design

Dear Guest, Its a pleasure to receive your review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rodrigo Chediek General Manager

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