Hotel - Mercure São Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Paulista Hotel

4.0/5 939 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

CALDBURY ADAMS1 km / 0.62 mi FIESP0.8 km / 0.5 mi PETROBRAS0.7 km / 0.43 mi
CITIBANK0.5 km / 0.31 mi IBM2 km / 1.24 mi ULTRAGAS1 km / 0 mi

Congress centre

CENTRO DE CONVENÇOES REBOUÇAS1.5 km / 0.93 mi CENTRO DE CONVENÇÕES FREI CANECA2 km / 1.24 mi CENTRO DE CONVENÇÕES SÃO LUIS1 km / 0.62 mi FECOMERCIO1.5 km / 0.93 mi

Exhibition centre

PARQUE IBIRAPUERA3 km / 1.86 mi

Your meetings and events

The events area has 4 rooms with capacity for up to 140 people. The hotel offers a specialist support team who can adapt the space to meet your specific requirements.

Mercure São Paulo Paulista Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SENTIDOS 30 m2 3 m 20 14 12 16 0
HISTÓRIA DA ARTE (B) 47 m2 3 m 40 16 14 16 18
MODERNIDADE (A) 47 m2 3 m 40 16 14 16 18
FORMAS (C) 48 m2 3 m 40 16 14 16 18
A+B 94 m2 3 m 80 24 26 30 0
A+B+C 142 m2 3 m 140 38 42 60 18
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs.The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

  • 154 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 10,503 reviews

Our guest reviews for
Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 939 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Brigitte Business - 19/02/2020 Confirmed reviews ALL
« EXCELLENT LOCATION FOR BUSINESS »

Excellent location for my business needs. Room was clean and comfortable. Staff was very attentive and helpful. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitte S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

18/02/2020 TripAdvisor review
« A great experience. »

It has been the third time I stay at Mercure Paulista. The location and the service are great. Special reference to the restaurant team, which was excellent and the housekeeper Wely (always attentive, efficient and smiling). Highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alicebo20 Thank you for your comments and I hope to receive you again. Best regards,

Stacy C. Business - 13/02/2020 Confirmed reviews ALL
« Overall, It was ok/good »

I was in town on a business trip and stayed for 5 nights. The air conditioner in the room worked GREAT!! I was sweating everywhere else in the hotel. The room was small but comfortable - the space the well used. The bathroom needed updating desperately. It was many years old - maybe from the early 2000's? It was clean, but well worn. The location was good - next to Paulista Ave - great weekend market, a couple of malls and lots of good food! Breakfast in the hotel was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Stacy Lynn C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mainly about the air conditioner and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Celia Business - 31/01/2020 Confirmed reviews ALL
« Good overall »

In general, all went well. The elevators had some issues with reading the room key cards. I would have liked to have a comfy chair in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celia Maria Jordao A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Tamires G. Friends - 28/01/2020 Confirmed reviews ALL
« Well located »

I love all!!

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Tamires S., Boa tarde, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Ak Business - 20/01/2020 Confirmed reviews ALL
« Hotel is well located, staff friendly. »

Hotel needs some refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnieszka K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Carmel Solo - 19/01/2020 Confirmed reviews ALL
« Very good »

For a short stay it is ideal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmel T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Elienai Families - 18/01/2020 Confirmed reviews ALL
« It's great »

It was everything okay. The hotel and the staffs are pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elienai De A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Anonymous Business - 15/01/2020 Confirmed reviews ALL
« Smooth »

A small hiccup that I was charged more than the number of nights at check-in. I'm awaiting for my credit card refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Line Kok K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and I would like to inform that we have already asked the refund on your credit card Sincerely, Rosilene Weisshaupt General Manager 11…

Anonymous Couples - 12/01/2020 Confirmed reviews ALL
« Nice »

Gentle employees, the room was nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Camila S., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Anonymous Solo - 29/12/2019 Confirmed reviews ALL
« Did not stay there long enough to comment. »

N/A

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Ernani Solo - 10/12/2019 Confirmed reviews ALL
« The toilet was bizarrely placed »

The toilet was awfully placed too near the shower while there was plenty of lead space between it and the counter.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Ernani N., Bom dia, Agradeço imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo Paulista . Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero ter a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Jorge A. D. N. Business - 03/12/2019 Confirmed reviews ALL
« Poor. Valet crashed my vehicle in to a post causing significant damage to the vehicle. »

Valet crashed my vehicle in to a post causing significant damage to the vehicle. Hotel took responsibility for the fact. However, this accident caused a great amount of inconvenience. In addition, the car will loose value since it will no longer have a clean history of collisions.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Jorge N., Boa tarde, Agradeço por ter me atendido e peço desculpas novamente pelo ocorrido e se precisar de algo estou à disposição. Espero ter a oportunidade de recebê-lo novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Connor Business - 03/12/2019 Confirmed reviews ALL
« Great Hotel, horrible WiFi »

Everything about the hotel was amazing, except for the terrible WiFi coverage in my room. It was unusable even after contacting the front desk about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connorandrew G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Shaz Business - 01/12/2019 Confirmed reviews ALL
« Didnt enjoy my stay - the hotel felt like being in a hospital. »

It wasn't great at all. Check in was slow. Rooms were not warm or welcoming - felt like a hospital. My room smelled very damp and moist like a men's gym locker. The TV didn't work when I called for assistance, they came like an hour later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaz A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Sandra M. Couples - 16/11/2019 Confirmed reviews ALL

Excellent everyone was very nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Sandra C., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

B Business - 08/11/2019 Confirmed reviews ALL
« Services were not enough to all incoming guests from SAP »

Shower: Not working properly: You shower with boiling water or freezing water Beds: Too short and tight Desktop: Too tight with space just for a PC not the arms Chair: Uncomfortable and small Elevators: Not working properly Restaurant: Poor service - Staff not smiling nor diligent towards customers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty Josefina Gallardo G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso Assistant Manager

Anthony A. Business - 27/10/2019 Confirmed reviews ALL
« was a good experience. »

What more can I say. Everything was upto expectation. Except for one thing. I noticed that they dont make the sheets. It was simply covered. So when I tried to get into bed it looked like someone else had slept in before me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Anonymous Business - 25/10/2019 Confirmed reviews ALL

I emailed through the website to notify you that due to a family medical emergency I had to cancel my travel. Given the urgent situation I wasn't able to notify you until Wed so my request was to have payment for the first night and requested cancellation of the remaining two nights. I have not received any feedback to date.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I would like to inform that you have been charged only the first night. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to receive you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Roger Business - 17/10/2019 Confirmed reviews ALL
« Good but below average for Mercure’s standards »

Clean room, quick check in, good breakfast. Enjoyed the kettle in the room. But bed duvet is too warm for a tropical country and there were no sheets available in the room. Light switch turned off all power, including the wall sockets!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Roger, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure SP Paulista e nos contar sobre sua experiência. Saiba que seu comentário será repassado a nossa equipe, a fim de identificar melhorias em nossos serviços, principalmente em relação as luzes e ao lençol na cama. Mais uma vez, obrigada e ficamos satisfeitos que tenha tido uma boa experiência conosco! Esperamos recebê-lo em breve novamente, Atenciosamente, Julia Belviso Sub Gerente 11… MERCURE SÃO PAULO PAULISTA

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