Mercure Campinas Hotel 4 stars

The staff hasn’t any kind of care to the guests (like robots), the gym is small and some equipment are bad maintained. I’m a leclub platinum member but any “perks” was offered, neither the welcome drink (after formal request was solved)...

During the peak time at breakfast the service was slow. They should be better prepare for the amount of people.

If all you want is a bed to sleep in then this is the place for you. I had four rooms for a recent stay for a family wedding in Campinas. This hotel is not in a good section of town, walking the local area does not feel safe. The hotel itself is sub-par. The shower had mold growing and the floors were dirty. The pool is very small and had not been cleaned in a while, lots of yucky stud floating around and there were never in towels out for sunbathing. Hotel food takes forever to arrive. Hotel staff not very helpful but will chase you down if you dare grab a cup of coffee.

As always, Mercure is a wonderfull hotel to stay. This specifically hotel has a beautiful view and the bed is really confortable !

Bed sheet was dirty - upon arrival I noticed a blood stain on the sheets. Card did not work for elevator - had to use stairs on one occasion.

Tarcisio Vieira was a great attendant, but it is not allowed to serve the welcome drink as I had on Novotel Jaragua two days ago. It will be necessary to be equal unit by unit. I desagree. Sorry, but I do not understand differente treatments hotel by hotel. I whant to think that Accor is the same instead the place or city!!!

The bed is great, there is much space in the room, facilities to work are very good, breakfast is delicious with lot of varieties.

Arrived late. Reception staff OK - not overly friendly or helpful. Slept well in quiet room.

It was regular, since we arrived we needed to experience a half an hour wait for our check in. I requested an iron and they haven't any iron available neither in the room, so they sent me to the 14th floor, the iron room was kind of weird, it was not for customers, I guess, it looked like internal service to me, didn't like it at all. Another thing I didn't like is that they are not prepared for foreign customers, I didn't have a connection or adapter for my lap top or cellphone and there weren't USB chargers in the room so my cellphone died until next day in the car that I could get it connected.

Very well located, friendly staff, able to fulfill my needs. I got in pretty early (before 6AM) and they were able to grant me an early check-in for 9AM. Which was everything I needed at that point. The only thing that bothered me a bit was the checkout process. The staff asked me if there had been any mini-bar consumption and, after my negative answer, he asked through the radio for someone to check my apartment - in front of me! I know it is the process (as he 'explained' me), but it really sounded like he was checking my information - so, why bother asking me?

Had a great time to relax in the bed and swimming pool.

I was pleased to be there for the first time, although I choose the hotel because I like to relax on the pool and sauna, but those where close because of maintenance, there is no way to know this in advance and may be a reason not to choose the hotel.

I´m usually very satisfied with my stays at mercure, but there was one nuisance this time. Whenever I would turn the hot water on, either on the shower or on the faucet, a strong smell of solvent would rise. I reported the issue to housekeeping and front desk, but got no feedback other than "we are looking into it".

Everything was great at the hotel. Nice ambiance, friendly staff, went out of the way to help English speaking customer.

I generally stay at your hotel for at least ten nights a year over many years. I arrive Sunday morning, this trip at 9:30 AM. I have always been able to enter a room to shower after the flight from the US. I was charged this trip for a half day.I do not understand why I should be charged for two and one-half hours in what was clearly an empty room. Also, Tuesday morning, there was a harsh chemical smell from the water. I mentioned this at checkout, and that I used a water bottle because I could not trust that water to brush my teeth. I was told there had been maintenance. They charged me for the water. You should know I am writing this from a competitor hotel, as I am staying Wednesday and Thursday in Campinas. For the same price, I found a better room, free breakfast, and a staff even in the restaurant that speak English. I always was relatively happy with your hotel, but by the charges I mention above, felt forced to switch, and found a better offer. Hope it was worth it to you. I do appreciate many of the employees as hard working.