Mercure Campinas Hotel 4 stars

Customer review rating 4.4/5 7,452 reviews
Mercure Campinas Hotel
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+ 21 Services

Hotel extras

  • Advantage 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Campinas Hotel

Avenida Aquidaban.400 - Centro
Acesso pela Av. Francisco
Glicério
13026510
campinas
brazil

Tel: +551937337700

Fax: (+55)19/37337707

Contact email

Check-in from 12h00

Check out up to 12h00

  • JD PROENCA/SHOPPING IGUATEMI :  3.42 / 5.78 AV.AQUIDABAN

  • By plane

    VIRACOPOS At 12.43km / 7.72 miles

GPS :-22.91147, -47.056214

Your meetings and events

The Mercure Campinas hotel has 6 event rooms with a maximum capacity of 80 people, WIFI access and coffee area. The facilities are equipped with the latest technology, making it an ideal place for all kinds of meetings.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

At Mercure, we do everything to ensure you have a fabulous stay with us!

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Apartment

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment on a high floor

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE OPERA MORENA

Type of cuisine: Regional

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPERA MORENA

Photo non contractuelle / Strictly non binding

The Opera Morena lobby bar serves a range of national and international drinks, including craft beers, cocktails and traditional Brazilian caipirinhas. Check out our snacks and appetizers menu! Open from 3pm to midnight, and until 11pm on Sundays.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Campinas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,452 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,273 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Clean and well-located

Customer review rating 4.4/5

Cjmsb Business - 09/03/2020 Confirmed reviews ALL

Tidy, convenient, and excellent breakfast selection.

Hi Charles, We would like to thank you for taking the time to evaluate us. We are happy to know that you had a good stay at our hotel. Big hug. Sincerely, Mercure Campinas Management

Good food, nice accomodation,

Customer review rating 4.4/5

Marcela Business - 10/02/2020 Confirmed reviews ALL

Althoug you need to update the electric adaptors for visitors, I was not able to charge anything and you didn't offer an alternative, not even for USB charging

Hello Marcela, Thanks for sharing your impressions with us. It will be a pleasure to welcome you back to our hotel. Big hug. Sincerely, Mercure Campinas Management

Very pleasant stay

Customer review rating 4.4/5

Elisa Business - 20/01/2020 Confirmed reviews ALL

Everything was great! Beautiful clean room, beautiful view, delicious breakfast, friendly staff

Hello Elisabeta, Thank you for taking the time to do this assessment. We hope to have the pleasure of welcoming you again in the near future. Big hug. Sincerely, Mercure Campinas Management
Customer review rating 4.4/5

Sabrina Business - 19/01/2020 Confirmed reviews ALL

Nota 10

Olá Sabrina, Primeiramente obrigado por compartilhar sua avaliação conosco. Será um prazer recebê-la novamente em nosso hotel. Grande abraço. Atenciosamente, Gerência Mercure Campinas

Breakfast was the only downside

Customer review rating 4.4/5

Felipe Business - 15/01/2020 Confirmed reviews ALL

Hotel is very good. Breakfast was kinda depressing, I had higher hopes. Bananas were almost rotten, and the scrambled eggs had a very very strong taste, probably due to the olive oil used. I served myself with a generous portion, but was not able to eat it. I’ve stayed at the Ibis Hotel, which sits next to Mercure, and the scrambled eggs had the same terrible taste. A guy at the restaurant told me that the same oil was used on both hotels. Every friend of mine who stays at Mercure/Íbis have told me they also despise the scrambled eggs. Please please please, look into it.

Hello Felipe, First thanks for sharing your review with us. We thank you for the feedback regarding the breakfast and the eggs send your comment to the chef to guide the team to improve our services. It will be a pleasure to welcome you back to our hotel. Big hug. Sincerely, Mercure Campinas Management

”friendless” Staff, any distinction for frequent guests

Customer review rating 4.4/5

José L. F. Business - 15/12/2019 Confirmed reviews ALL

The staff hasn’t any kind of care to the guests (like robots), the gym is small and some equipment are bad maintained. I’m a leclub platinum member but any “perks” was offered, neither the welcome drink (after formal request was solved)...

Olá. Estamos gratos por escolher o ibis Campinas e compartilhar sua avaliação conosco. Esperamos revê-lo numa próxima oportunidade. Grande abraço. Atenciosamente, Gerência Ibis Campinas

Very good but....

Customer review rating 4.4/5

Antonio Business - 09/12/2019 Confirmed reviews ALL

During the peak time at breakfast the service was slow. They should be better prepare for the amount of people.

Hi Antonio, Thank you for taking the time to review this. We hope to have the pleasure of welcoming you again in the near future. Big hug. Best regards, Mercure Campinas Management

A Budget Hotel

Customer review rating 4.4/5

D Families - 27/11/2019 Confirmed reviews ALL

If all you want is a bed to sleep in then this is the place for you. I had four rooms for a recent stay for a family wedding in Campinas. This hotel is not in a good section of town, walking the local area does not feel safe. The hotel itself is sub-par. The shower had mold growing and the floors were dirty. The pool is very small and had not been cleaned in a while, lots of yucky stud floating around and there were never in towels out for sunbathing. Hotel food takes forever to arrive. Hotel staff not very helpful but will chase you down if you dare grab a cup of coffee.

Hi Deborah, Thank you for choosing Mercure Campinas and sharing your feedback with us. It will be a pleasure to welcome you back to our hotel. Big hug. Best regards, Mercure Campinas Management

Perfect time

Customer review rating 4.4/5

Kellen A. Business - 14/11/2019 Confirmed reviews ALL

As always, Mercure is a wonderfull hotel to stay. This specifically hotel has a beautiful view and the bed is really confortable !

Hello Kellen, Thank you first for sharing your feedback with us. We look forward to welcoming you at another time. Big hug. Regards, Mercure Campinas Management

Dirty sheets and card didn't work at elevator

Customer review rating 4.4/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

Bed sheet was dirty - upon arrival I noticed a blood stain on the sheets. Card did not work for elevator - had to use stairs on one occasion.

Hello Alessandra Thank you for choosing Mercure Campinas and sharing your feedback with us. We are sorry for the inconvenience of the stain on your sheet, this kind of non-standard event of our hotel. We send your feedback to the governance department coordinator. We hope to have the pleasure of welcoming you again in the near future. Big hug. Regards, Mercure Campinas Management

Almost perfect!

TripAdvisor rating 4.0/5

AderbalMuller Solo travel - 12/10/2019 TripAdvisor review

Tarcisio Vieira was a great attendant, but it is not allowed to serve the welcome drink as I had on Novotel Jaragua two days ago. It will be necessary to be equal unit by unit. I desagree. Sorry, but I do not understand differente treatments hotel by hotel. I whant to think that Accor is the same instead the place or city!!!

Hello Muller, Thank you for taking the time to share your experience with us. As Accor offers different brands of hotels, the welcome drink varies according to each hotel. We hope to see you again soon. Kind regards The manager

Very Pleasant

Customer review rating 4.4/5

Anonymous Business - 20/09/2019 Confirmed reviews ALL

The bed is great, there is much space in the room, facilities to work are very good, breakfast is delicious with lot of varieties.

Hello Shalini, Thank you for choosing Mercure Campinas and sharing your feedback with us. We hope to see you again. Big hug. Regards, Mercure Campinas Management

Slept well

Customer review rating 4.4/5

Me Couples - 12/09/2019 Confirmed reviews ALL

Arrived late. Reception staff OK - not overly friendly or helpful. Slept well in quiet room.

Hello Antony, Thank you for choosing Mercure Campinas and sharing your feedback with us. We hope to see you at ibis Campinas again. Big hug. Regards, Mercure Campinas Management

A quiet night

Customer review rating 4.4/5

Erika Business - 09/09/2019 Confirmed reviews ALL

It was regular, since we arrived we needed to experience a half an hour wait for our check in. I requested an iron and they haven't any iron available neither in the room, so they sent me to the 14th floor, the iron room was kind of weird, it was not for customers, I guess, it looked like internal service to me, didn't like it at all. Another thing I didn't like is that they are not prepared for foreign customers, I didn't have a connection or adapter for my lap top or cellphone and there weren't USB chargers in the room so my cellphone died until next day in the car that I could get it connected.

Hello Maria, We would like to thank you for taking the time to evaluate us. We regret that we were unable to deliver our usual standards of service during your stay. It will be a pleasure to welcome you back to our hotel. Big hug. Regards, Mercure Campinas Management

Excellent trip

Customer review rating 4.4/5

Daniel C. Solo - 04/09/2019 Confirmed reviews ALL

Very well located, friendly staff, able to fulfill my needs. I got in pretty early (before 6AM) and they were able to grant me an early check-in for 9AM. Which was everything I needed at that point. The only thing that bothered me a bit was the checkout process. The staff asked me if there had been any mini-bar consumption and, after my negative answer, he asked through the radio for someone to check my apartment - in front of me! I know it is the process (as he 'explained' me), but it really sounded like he was checking my information - so, why bother asking me?

Hello Daniel, We would like to thank you for taking the time to evaluate us. We regret that we were unable to deliver our usual standards of service during your stay. It will be a pleasure to welcome you back to our hotel. Big hug. Regards, Mercure Campinas Management

Nice facilities

Customer review rating 4.4/5

Guilherme Solo - 03/09/2019 Confirmed reviews ALL

Had a great time to relax in the bed and swimming pool.

Hello Guilherme, We would like to thank you for taking the time to evaluate us. We look forward to welcoming you at another time. Big hug. Regards, Mercure Campinas Management
Customer review rating 4.4/5

Octavio P. Business - 26/08/2019 Confirmed reviews ALL

I was pleased to be there for the first time, although I choose the hotel because I like to relax on the pool and sauna, but those where close because of maintenance, there is no way to know this in advance and may be a reason not to choose the hotel.

Hello Octavio, Thank you for choosing Mercure Campinas and sharing your feedback with us. We hope to see you again. Big hug. Regards, Mercure Campinas Management

Great but...

Customer review rating 4.4/5

Guilherme Business - 16/08/2019 Confirmed reviews ALL

I´m usually very satisfied with my stays at mercure, but there was one nuisance this time. Whenever I would turn the hot water on, either on the shower or on the faucet, a strong smell of solvent would rise. I reported the issue to housekeeping and front desk, but got no feedback other than "we are looking into it".

Hello Guilherme, Thank you for taking the time to comment. We would like to inform you that at the time of your stay, there were some maintenance on our water reservoir. The material that is used for internal painting of the equipment leaves a characteristic odor during the first days we release the equipment. We look forward to welcoming you at another time. Big hug. Regards, Mercure Campinas Management

Pleasure staying at Mercure

Customer review rating 4.4/5

Manish N. Business - 13/08/2019 Confirmed reviews ALL

Everything was great at the hotel. Nice ambiance, friendly staff, went out of the way to help English speaking customer.

Hello Manish, Thanks for sharing your impressions with us. We look forward to welcoming you at another time. Big hug. Regards, Mercure Campinas Management

Some good, some very bad

Customer review rating 4.4/5

C K. Business - 08/08/2019 Confirmed reviews ALL

I generally stay at your hotel for at least ten nights a year over many years. I arrive Sunday morning, this trip at 9:30 AM. I have always been able to enter a room to shower after the flight from the US. I was charged this trip for a half day.I do not understand why I should be charged for two and one-half hours in what was clearly an empty room. Also, Tuesday morning, there was a harsh chemical smell from the water. I mentioned this at checkout, and that I used a water bottle because I could not trust that water to brush my teeth. I was told there had been maintenance. They charged me for the water. You should know I am writing this from a competitor hotel, as I am staying Wednesday and Thursday in Campinas. For the same price, I found a better room, free breakfast, and a staff even in the restaurant that speak English. I always was relatively happy with your hotel, but by the charges I mention above, felt forced to switch, and found a better offer. Hope it was worth it to you. I do appreciate many of the employees as hard working.

Hello Charles, Thank you for taking the time to comment. We regret that we were unable to deliver our usual standards of service during your stay. All your information is very important for the improvement of our services. It will be a pleasure to welcome you back to our hotel. Big hug. Regards, Mercure Campinas Management
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