Novotel Vilnius Centre Hotel

Excellent staff, perfect central location

Excellent staff service, but view from window was poor. Had better view on last stay

All good, maybe a lit cold in a room as I got to use the second blanket.

Quick and pleasant check-in, quiet and clean room, good mattress, enough pillows, adequate room size, good breakfast. I enjoyed the high ceiling in the room, did not like that I could not open the window, but air quality in the room was good. Basically the hotel fully fulfills my expectation of a 4-star business hotel, but there is nothing exciting which would then trigger higher marks. Since I was in a room for disabled people, I have some remarks about the bathroom: The emergency button is located where you would expect the light switch, and the light switch can only be found in a corner of the main room after some searching. Not smart. The foldable railing next to the toilet is not secured and falls down if accidentally touched. This is unsafe, but can be fixed by simple measures. The shower head was located at >2m height, which would have been a problem if I had been in a wheelchair. Please raise some awareness with the cleaning staff. However, I was pleasantly surprised that the completely open shower did NOT wet the whole bathroom floor, well done! The only thing that I would criticize as an average-height non-wheelchair pilot in this room is, that the sink is unpleasantly low. As a hint for the Novotel room design team: I am sure there is an easy solution with a height adjustable sink.

Picked the hotel due to its location. The price was probably the highest in neighborhood so expected the room to be in compliance. I was set into a room for the disabled. I have to say, that the advantages it has for the disabled (more space, different setup of the bathroom etc) do not overweight the lack of comfort and design for other people. At least from my point of view. I would have liked to be aware of this option/necessity before arriving to the hotel so I could have made different choices.

The hotel is within close proximity to the city center which allowed us to walk through the city without any issues. The service we received from the hotel staff was great and the breakfast buffet had multiple options for everyone.

Overall It was nice to stay in Novotel, room is nice and have all needed. Had broken coffee machine, but was not reported it to Reception. Therefore was very nice to note, it was replaced next day with new one. But what defenitely need your improvement - room has no heating. I was staying in room 930. First evening while sitting and working was chilling for me, next evening was able to ask for additional heater. It was provided at moment, but as overall for me strange not to have heating system in Baltics with our changing weather and winds.

Very friendly personel

Everything was fine, but the bar and the restaurant are overpriced, and it’s impossible to charge for regular water (~0,5 euro in the store) almost 4 euro.

I was robbed 15 eur "minibar deposit" that i have not received back but i did not use minibar. Never before anyware in any ptjer country or hotel have i been charges such a strange deposit. In regards of City Tax an invoice was refused, only terminal check given, so the firm does not reimburse it without invoice. Very shady amd unprofessional practice with deposit and city tax.

We had a wonderful stay. The staff are amazing! They are very helpful and kind. Breakfast is also great! The selection is absolutely fantastic. And the hotel’s location is superb!

Hotel is in a great location although at the expense of parking space - but it’s very close to everywhere. Breakfast is quite good, rooms are clean and comfortable, some have very nice view as well!

Check in at the hotel was good, supportive of staff, the room was one I ordered, well arranged and prepared, the couch for the child already laid, everything clean. A wonderful view through the window. Breakfast was enough, all in good quality, food was quickly replenished and the tables were assembled. One of the two key cards didn't work, I turned to the receptionist and was quickly corrected.

All gives me the best travel experience just as I expected. Warm welcomes, nice people and upgrades and hotel is right in the heart of the center. I would like to thank the bartender for his attention and help during my stay. Also thank the cleaning lady Leokadija for the excellent service. The gym was a bit outdated and very hard to reach. Probably the only down side of the hotel.

Very nice hotel, comfy bed and excellent breakfast!