Mercure Rio de Janeiro Ipanema 4 stars

Customer review rating 4.2/5 2,294 reviews
Mercure Rio de Janeiro Ipanema
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+ 18 Services

Hotel extras

  • Located less than 547 yards (500 m) from the Copacabana and Ipanema beaches

  • Pool, sauna, hot tub, playground

  • Playground

  • Private indoor car park

  • Reception open 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPORTO SANTOS DUMONTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mercure Rio de Janeiro Ipanema

Av Rainha Elizabeth da Bélgica
440 - Ipanema
RIO DE JANEIRO
22081042
rio de janeiro
brazil

Tel: +552121148100

Fax: (+55)21/21148102

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRÔ :  COPACABANA

  • SENTIDO SUL :  1 Gal Osorio

  • By plane

    AEROPORTO SANTOS DUMONT At 12km / 7 miles - Shuttle paying

  • By plane

    TOM JOBIM (GALEÃO) At 30km / 18 miles

  • By car

    LAGOA / BARRA At 6km / 3 miles

  • By train

    GAL. OSÓRIO (METRÔ) At 0km / 0 miles

GPS :-22.985829, -43.193702

Companies and event centres nearby

Companies

CENTRO MOURISCO5.0 km / 3.0 mi
IBM5.0 km / 3.0 mi
NOKIA5.0 km / 3.0 mi
TORRE DO RIO SUL6.0 km / 4.0 mi

Congress centre

RIO CENTRO25.0 km / 15.0 mi

Exhibition and convention centre

RIO CENTRO32.0 km / 20.0 mi

Exhibition and convention centre

SUL AMÉRICA10.0 km / 6.0 mi

Exhibition centre

HSBC ARENA25.0 km / 15.0 mi

Our accommodations

Standard Room with 1 queen size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 36
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with 1 queen size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 36
  • Satellite/cable colour TV
  • Direct dial telephone

Junior suite with 1 double bed, 1 single bed and sofa

  • Max. number of persons: 5
  • Area: From 45
  • Satellite/cable colour TV
  • Direct dial telephone

Our guest reviews for
Mercure Rio de Janeiro Ipanema

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,294 reviews

tripadvisor

TripAdvisor Rating 3.5/5

753 reviews

Poor Hotel

Customer review rating 4.2/5

Nigel B. Couples - 15/03/2020 Confirmed reviews ALL

The walls in the bathroom were covered in mould and the curtains too, had to change rooms. Breakfast room nice food not bad.

Very good accommodation

Customer review rating 4.2/5

Bonn D. Friends - 10/03/2020 Confirmed reviews ALL

I enjoyed my stay . Perfectly located , nice suite and friendly staff

Perfect Location

Customer review rating 4.2/5

Mohamed S. Solo - 04/03/2020 Confirmed reviews ALL

Very well located, staff are very helpful

The staff wasn’t really helpful and understanding

Customer review rating 4.2/5

Th Families - 04/03/2020 Confirmed reviews ALL

First we didn’t get the type of room we paid for. Second every time we had a problem most of time the staff was rude or helpless. Plus The housekeeping is bad, when we first arrive we found a loads of hair in the bathroom. Second night like all the other nights, the room wasn’t clean properly (hair on the toilet, missing toilet paper, missing bed sheets, missing towels)

Wll located

Customer review rating 4.2/5

Maria B. T. Business - 25/02/2020 Confirmed reviews ALL

Very good Experience. The people service is very nice and the breakfast is very taste. The Gym es a bit tiny with a few of elements. I forgot a jacket and I called inmediatly after the check out and they told me that I have to send a e-mail but nobody answered me. Is was very awful.

Only 1 lift working.

Customer review rating 4.2/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Good position, but basic hotel and only 1 lift working. Unacceptable.

Customer review rating 4.2/5

Constantine D. Solo - 21/02/2020 Confirmed reviews ALL

Everything good but they over Cho me on the last night

Perfect beach Location, friendly staff, great breakfast

Customer review rating 4.2/5

Anonymous Friends - 20/02/2020 Confirmed reviews ALL

Very comfortable stay for a couple of days in Rio

Well located

Customer review rating 4.2/5

Miriam D. P. Families - 19/02/2020 Confirmed reviews ALL

Our experience were very positive. Nice hotel, very well located and friendly staff.

Installations in very poor condition, cleaning is very poorly done

Customer review rating 4.2/5

Rafael E. R. Business - 17/02/2020 Confirmed reviews ALL

the staff is not friendly, it's a pain to do the laundry

It was wonderful!!

Customer review rating 4.2/5

Juliana M. Business - 29/01/2020 Confirmed reviews ALL

When we first arrived our front desk was super helpful and welcoming !! He was awesome !!!

Dear Juliana M., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Ipanema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleiton C Hermes

Could be a really nice place

Customer review rating 4.2/5

Maciej Families - 09/01/2020 Confirmed reviews ALL

The hotel is in very good area. And I think this is the major advantage. The rooms are big and equipeed with kitchenete. However the rooms are dirty and full of ants. Window blinders full of mashrooms, sofa bed so dirty and stinky that looks like taken from the garbage. All dishes available in kitchenette - dirty. I could point many many more examples but I don't think this will change anything. We even tried other room, but was very similar. The cleaning service is under hotel standards as well. You get 3 pcs of soap, 3 pcs of shampoo, and 1 set of toilet paper. And this for 3 weeks stay. Nobody ever gave a new soap when it's finished. To get the toilet paper I had to ask 3 times... Then we got 2 more sets of paper. But 1 set disappear the next day... During our 3 weeks stay the toilet was cleaned maybe 1 time. The shower cabin - never. The plus for clean towels. Many other strange things like disappering sofa bed sheets etc. Another thing is the breakfast which actually was very nice and hold us in this hotel. The food is really good, but sometimes the fruits were fermentated, probably from the day before (water melon, melon, grape). The major problem during the breakfast is lack of free seats as half of places are not cleaned after previous guests. However the people working in the breakfast place are very kind and nice. Generally we got used to the hotel standard, as it is similar to other Brazilian hotels. But choosing Mercure - the international brand - I was hoping for a bit more than we used to know from the past. One more thing - I tried to get the commercial invoice for our stay - I got it with wrong data. I was asking maybe 3-4 times to send me a proper invoice. Until today I did not get it.

Location location!

TripAdvisor rating 3.5/5

Jose T Couples - 06/12/2019 TripAdvisor review

The reception crew were great. The pool was great. This is our home away from home. We come here once a year sometimes more. Our 1 bedroom apt was awesome. Cable and WiFi worked beautifully. Since it’s equipped with pots and pans we had wonderful dinners with friends!

Dear Guest Jose, Thank you for the excellent review of our hotel. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. We hope to see you again at Mercure Ipanema. Best Regards, Team Mercure

satisfied,

Customer review rating 4.2/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

they did not clean the room

Absolutely great!

Customer review rating 4.2/5

Jose T. Couples - 20/11/2019 Confirmed reviews ALL

From the wonderful welcome from Ms. Andressa and Rebecca to the housekeeping staff, our stay here it’s like second home. Everything worked perfectly, plenty of channels and WiFi. I recommend this hotel to everyone! For us, 5 stars!

The hotel covers the basics.

Customer review rating 4.2/5

Anonymous Business - 10/11/2019 Confirmed reviews ALL

Breakfast is good, personnel is friendly Airco was way too cold and directly on my shoulder in bed Room was basic, clean but outdated No water cooker, no water bottles

bueno

Customer review rating 4.2/5

David S. Families - 10/11/2019 Confirmed reviews ALL

we enjoyed our stay in Ipanema mercure ,it was sited perfectly for both Playas and had a nice swimming pool which we used daily. When I had my phone and wallet stolen the staff helped me call my bank and arrange blocking my cards and setting up an alternative means of getting funds, without this help the holiday could have been a disaster.

Very basic apartment, that was clean but looked too old and in need of refurbishment. Wouldn't repeat it!

Customer review rating 4.2/5

Duarte Business - 28/10/2019 Confirmed reviews ALL

As described in the title, the apart-hotel is old and falls short of typical Mercure standards. The room was clean, but looking old and very basic. This was "ok" for 1 night, but I wouldn't repeat again. The breakfast was good but lacked variety of choice. Reception staff were nice but lacked flexibility to solve small issues - I took a taxi which didn't accept card (must have been the single one I encountered in my week-long trip to Brazil) and the reception staff refused to settle the taxi bill and let me pay by card at checkout. Moreover, they didn't issue an invoice at checkout and I had to contact Accor Hotels and request it later.

Great

Customer review rating 4.2/5

Anonymous Couples - 23/10/2019 Confirmed reviews ALL

We had a great experience, unfortunately our flight was delayed so we missed our first night, but we were able to check into our room around 11am on the second day and the reception staff were very helpful. They assisted us in booking tours and were able to suggest activities to do around the area which they wrote on a map. They booked us taxis when needed and made sure everything was ready for us as needed.

Good localization but very old infra-structure

Customer review rating 4.2/5

Patricia Business - 21/10/2019 Confirmed reviews ALL

I have all I needed for an one night stay, but I wouldn't like to stay more, because all the furniture are very old, from microwave to bed. Bedroom TV remote control were not working (I used the other one available). The drain in bathroom wasn't enough for the volume of water generated during shower. Besides, breakfast was just ok for such high price, I couldn't see that freshness and variety I expected in a R$300,00/night hotel. Outlets out of standard.

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