Hotel - Novotel Santiago Vitacura
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Novotel Santiago Vitacura Hotel

4.0/5 1,109 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast included in the price

Business services

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Novotel Santiago Vitacura Hotel, located in the Vitacura district, is the best choice for business, pleasure, shopping and culture. Walking distance to Arauco's shopping park, Casa Piedra, luxury boutiques, museums and restaurants.

Hotel location

Companies and event centres nearby

Company

ALTAS CUMBRES2 km / 1.24 mi DOLE CHILE1 km / 0.62 mi GLAXO SMITH KLEIN2 km / 1.24 mi MERCK SHARP2 km / 1.24 mi NESTLE CHILE3 km / 1.86 mi PEPSICO2 km / 1.24 mi PRICEWATERHOUSE2 km / 1.24 mi SANOFI AVENTIS2 km / 1 mi VINA ALTAIR0.5 km / 0.31 mi
DIRECTV0 km / 0 mi ERICSSON2 km / 1.24 mi LG2 km / 1.24 mi MINERA ESCONDIDA2 km / 1.24 mi NOVARTIS2 km / 1.24 mi PERNOD RICARD1 km / 0.62 mi PROCTER & GAMBLE2 km / 1.24 mi SOPROLE-FONTERRA1 km / 0.62 mi VINA SAN PEDRO0.5 km / 0.31 mi

Congress centre

CASA PIEDRA2.8 km / 1.74 mi CENTRO DE EVENTOS MANQUEHUE1.7 km / 1.06 mi ESPACIO RIESCO5.5 km / 3.42 mi SHERATON CONVENTION CENTER4.2 km / 2.61 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.The Novotel Santiago Vitacura hotel is perfect for your events and conventions, and will take care of your training sessions, seminars, courses, lectures, cocktail receptions, conferences, trade fairs and exhibitions.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DARWIN 30 m2 2 m 20 12 12 12 20
EXUPERY 30 m2 2 m 0 0 10 0 0
HUMBOLDT 30 m2 2 m 20 12 12 12 20
AMERICO 60 m2 2 m 70 20 16 32 40
VESPUCIO 60 m2 2 m 60 20 16 32 40
AMERICO VESPUCIO 120 m2 2 m 120 34 0 60 80
MAGALLANES 233 m2 2 m 200 0 0 120 120
    • Auditorium
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 103 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 5,747 reviews

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,109 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Soledad Couples - 26/11/2019 Confirmed reviews ALL
« Relax »

Confortable and peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Soledad Stella Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Mauro Business - 25/11/2019 Confirmed reviews ALL
« Cleaning team forgot to finish their job. »

My room wasn't ready. Bathroom had not been entirely cleaned (used soap on the sink), garbage from previous guest in every trashcan. Bed linens had been changed but the whole situation left me very uncomfortable regarding the room's overall cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauro Jose A., Greetings from Santiago! I would like to thank you for taking the time share your comments about NOVOTEL SANTIAGO VITACURA. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies for the inconvenience with the cleaning service. Please note that this situation was a true exception to our normal practices. Your feedback was shared with our Housekeeper and rest assured that we are taking the appropriate measures to prevent future occurrences. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. I am looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Pavel P. Solo - 24/11/2019 Confirmed reviews ALL
« Disaster place to stay »

The worst in my hole life and experience with hotels! Breakfast limited food and hair on salads. NOTE HOTEL under renovation your head will literally be drilled from 9am-5:30pm daily from Mon- Sat. No one will help you with this! Complaints are ignored! And yet be careful at the end you will be overcharged! It’s rubbish hotel with 0 service and humanity! Location is awful unless you want to be away from everything and everyone! Made my Santiago stay horror!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel P., Greetings from Santiago! Thank you for taking the time to share your feedback with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for all of the inconveniences during your stay in Santiago. Yesterday I sent you an e-mail explain you about the extra charge. If you have any doubt do not hesitate to contact us. Also, I would like to comment that your feedback was shared with our Managers Team and rest assured that we are taking the appropriate measures to prevent futures occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Joan B. Business - 20/11/2019 Confirmed reviews ALL
« Clean, but could use better vegan food options »

Overall the experience was good, but it could have been excellent if vegan options were included in the menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juana Candida Zelaya B., Greetings from Santiago! Thank you for taking the time to share your feedback with us. I would like to inform you that soon we will being the new restaurant menu and some vegan options will be available. I I hope we can see you again very soon, so you can prove it. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Carolyn L. Friends - 19/11/2019 Confirmed reviews ALL
« Carolyn L. »

Disappointed we couldn’t stay in the Old City as planned but satisfied with Novotel as the substitute accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn L., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

David K. Friends - 16/11/2019 Confirmed reviews ALL
« Group tour »

Very good hotel. A little dated, but currently being updated. We were moved due to the unrest, this area was very safe and had a number of good restaurants within walking distance

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., Greeetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon to know the new rooms and share your opinion. Feel always welcome and have a nice week. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Eddy S. Business - 14/11/2019 Confirmed reviews ALL
« First class staff »

Staff as always with great attitude and this time very accommodating as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo S., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay again and we hope to see you again very soon. Feel always welcome to NOVOTEL! We will waiting for you! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Bastiaan Business - 09/11/2019 Confirmed reviews ALL
« Great hotel »

Very nice. Great room, good breakfast. Nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Robin P. Solo - 09/11/2019 Confirmed reviews ALL
« Novotel Viticura Santiago Chile »

Reception Staff on arrival score a 20 out of 10!! Fantastic. This lady was truly amazing. Rooms are a little 'tired looking' but clean and they are in the process of renovating. Nights quiet so got a good night's rest. Breakfast has an array of food for all tastes, excellent. Dinner in the restaurant was also good and bar staff make great cocktails. Not so positive was after I'd signed a bar chit, staff ticked the 'tip' box when I'd moved to a lounge so did not see this - plus I actually tipped both girls before retiring that evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin P., Greetings from Santiago! Thank you for your comments about your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will be an incentive for all our employees as we strive to continually improve the quality of our services. Also, I would like to comment that we started the renovation of the rooms. This work is necessary because the rooms are old and will have important changes for greater convenience of our guests. Thanks again for sharing your experience and we hope your next visit will be as enjoyable as the previous one. Regards, Carla Bortoletto Enc. Procesos de Calidad

Daniel Couples - 08/11/2019 Confirmed reviews ALL
« Very friendly, helpful and accommodating despite the chaos in Santiago. »

A relief after experiencing a curfew night at the airport due to protests and riots that resulted in our flight being cancelled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel M., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback, even more so in these difficult days we are living in Chile. I am glad to know that you can rest well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Marta S. Business - 30/10/2019 Confirmed reviews ALL
« Great hotel »

The hotel and restaurant was great. The staff was extraordinary and so helpful! I would highly recommend staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marta Catarina S., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Marilyn R. Business - 30/10/2019 Confirmed reviews ALL
« Well located hotel with comfortable room and excellent dining facility. Support for our conference was great as well and advice during the state of emergency was supportive and accurate. »

The support staff from front desk ( who always printed my flight changes when the public printer failed) to the cleaning woman who was willing to let a jet-lagged guest sleep and postpone cleaning, to the great dining room staff that supported our meals including the conference crowd- everyone was great. I loved the cleanliness of the rooms, the variation in the foods, and the dedication of all involved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn r., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 24/10/2019 Confirmed reviews ALL

Friendly and welcoming, even during this time of stress and riots in Santiago

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick H., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice week! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Peter Business - 23/10/2019 Confirmed reviews ALL
« AN EXPERIENCE CUT SHORT BY EXTERNAL FORCES »

I should have been staying for 6 nights to attend a major conference. Unfortunately the conference was cancelled hours after I arrived in Santiago because of the protests and civil unrest and curfew. So I only stayed one night as I managed to get a seat on a flight back to Europe the next day. But the hotel could not be faulted. I had a superb welcome at the front desk. My room on the 6th floor was clean with a very comfortable large bed and a view across Vitacura to the Andes. Because of the 7.00pm curfew, I had dinner in the hotel restaurant - a well cooked filet mignon, fries and salad and a couple of glasses of Carmenere. The staff had not been home for over a day, staying the night at the hotel and working dinner and following breakfast shifts, all with a smile on their faces. I'd happily stay here again if I had a need to revisit Santiago. Weall done to Mr Luiz Segala and his staff. And when it came to my leaving the next day for the airport, the front desk had booked transport for me which arrived on time, and got me to the airport in double quick time. I was sad to leave, as the whole purpose of my 7000 mile flight had been cancelled and my plans to be a tourist for a couple of days were also in ruins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback, even more in the face of this difficult situation in which we are living here in Chile. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome to NOVOTEL VITACURA! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Tania V. Solo - 22/10/2019 Confirmed reviews ALL
« Not to my expectation. »

The room was dated, the bedding felt like hospital bedding, hard and uncomfortable. There was no bath plug in the bathroom, I had to request one from the front desk. The bathroom water was lukewarm, not hot enough to run a bath. Given the political unrest on that weekend, I understand that certain facilities could not be used, therefore I missed using the spa and swimming pool, but that is not the hotel's fault. However, the buffet breakfasts were outstanding! I would return just for that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania V., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. You comments were shared with our Managers Team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also I would like to comment that we have already started the renovation of the apartments. The design is very beautiful, modern and comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Business - 18/10/2019 TripAdvisor review
« My stay in Satiago »

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Our hotel has responded to the review
Our hotel has responded to the review

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla

Imran L. Business - 17/10/2019 Confirmed reviews ALL

normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hafiz Imran l., Greetings from Santiago! Thank you for taking the time to tell us about your experience. Please allow me to express my sincerest apologies for the inconvenience with the noise. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Couples - 17/10/2019 Confirmed reviews ALL
« a place to stay »

I am an Accor Silver member so I stay in your hotels around the world a reasonable amount and I was quite disappointed on this occasion. The cleaning of our room was poor with only the toiletpaper being topped up, no additional shampoo or soap, the towels were neither refreshed nor neatly folded. The room did not look like in the photos on the website, it was dated and felt unclean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia P., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. You comments were shared with our Managers Team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also I would like to comment that we have already started the renovation of the apartments. The design is very beautiful, modern and comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Anonymous Business - 14/10/2019 Confirmed reviews ALL

The room is old, then ,the water of shower is small.CANNOT STAND

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nan Z., Greetings from Santiago! Thank you for taking the time to tell us about your experience at our hotel. Please allow me to express my sincerest apologies for any inconvenience with the water of shower. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that we have already started the renovation of apartments. I hope to see you again for you can share your opinion of the new room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Guilherme C. S. Business - 08/10/2019 Confirmed reviews ALL
« No good »

I have asked a room Matrimonial for my wife and me. They gave me a room with 2 beds.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Guilherme, Boa tarde! Muito obrigada por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Gostaria de esclarecer que, quando a empresa nos solicitou sua reserva, já nao havia disponibilidade em apartamento com cama casal, por essa razao desde o principio foi confirmado com duas camas de solteiro. De qualquer forma, estivemos monitorando para ver se encontravamos oportunidade para altera-la antes da sua chegada, porém nao foi possivel. Espero que os demais servicos e atencao brindados tenham sido satisfatorios e que possamos melhor recebe-lo em uma próxima oportunidade. Sinta-se sempre muito bem vindo! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad

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