Novotel Santiago Vitacura

Novotel Santiago Vitacura

Customer review rating (ALL Rating) 4.5/5 1,006 reviews

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Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

Telephone +56 2 2499 2200

Fax +56 2 2499 2230

  • Av. AMERICO VESPUCIO:  Americo Vespucio NA

  • Estación Escuela Militar:  1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15 miles

  • By train

    ESTACION CENTRAL At 20km / 12 miles

  • By train

    METRO ESCUELA MILITAR At 1km / 1 miles

GPS:-33.399555, -70.587833

Companies

  • ALTAS CUMBRES 2 km / 1 mi
  • DIRECTV 0 km / 0 mi
  • DOLE CHILE 1 km / 0 mi
  • ERICSSON 2 km / 1 mi
  • GLAXO SMITH KLEIN 2 km / 1 mi
  • LG 2 km / 1 mi
  • MERCK SHARP 2 km / 1 mi
  • MINERA ESCONDIDA 2 km / 1 mi
  • NESTLE CHILE 3 km / 1 mi
  • NOVARTIS 2 km / 1 mi
  • PEPSICO 2 km / 1 mi
  • PERNOD RICARD 1 km / 0 mi
  • PRICEWATERHOUSE 2 km / 1 mi
  • PROCTER & GAMBLE 2 km / 1 mi
  • SANOFI AVENTIS 2 km / 1 mi
  • SOPROLE-FONTERRA 1 km / 0 mi
  • VINA ALTAIR 0 km / 0 mi
  • VINA SAN PEDRO 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. The Novotel Santiago Vitacura hotel is perfect for your events and conventions, and will take care of your training sessions, seminars, courses, lectures, cocktail receptions, conferences, trade fairs and exhibitions.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,006 reviews

TripAdvisor Rating  4.0/5  1,138 reviews

Confortable

Customer review rating 4.0/5

Julio L. Couples - Confirmed reviews ALL

Very smooth, easy in and out, clean, noisy AAC in room 705

Dear Julio, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

Confortable

Customer review rating 5.0/5

Rafael D. Business - Confirmed reviews ALL

Since my arrive I was received friendly and the check in and check out was easy and fast. Room very clean and facilities in good condition.

Dear Rafael, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Deputy Manager

Well located

Customer review rating 4.5/5

Javier V. U. Business - Confirmed reviews ALL

It was good, except due to the poor performance and noisy heater. I was in the room 715.

Dear Javier, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Katherine Baeza Deputy Manager

Great service

Customer review rating 5.0/5

Andre B. L. Business - Confirmed reviews ALL

Amazing food at the restaurant and really neat room service.

Dear Andre, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Deputy Manager

Miss my all points

Customer review rating 2.5/5

Raphael Business - Confirmed reviews ALL

I wasn’t allowed to receive my points in my account 30…8620. The reason the front desk man provided was because the reservation was booked by my agency, but it’s an absurd once all executives always use agencies to book hotel reservations. You should review this police.

Dear Raphael, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. Regarding the points policy, I would like to explain that you can accumulate points at all Accor hotels in the world, making reservations through our direct channels. I apologize for the comment about restocking items in your bathroom. We would have liked to have been able to replenish it during your stay. Sincerely, Katherine Baeza Deputy Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 237 reviews 8.4/10 Location
  • 534 reviews 5.6/10 Room
  • 594 reviews 8.2/10 Service
  • 12 reviews 7.4/10 WiFi
  • 189 reviews 7.1/10 Food
  • 170 reviews 7.8/10 Breakfast
  • 168 reviews 5.7/10 Cleanliness
  • 59 reviews 8/10 Pool

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