Novotel Santiago Vitacura

Novotel Santiago Vitacura 4 stars

Customer review rating (ALL Rating) 4.4/5 1,125 reviews

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Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630, Vitacura
7630340 SANTIAGO
Chile

GPS:-33.399555, -70.587833

Telephone +56 2 2499 2200

Fax +56 2 2499 2230

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization. The Novotel Santiago Vitacura hotel is perfect for your events and conventions, and will take care of your training sessions, seminars, courses, lectures, cocktail receptions, conferences, trade fairs and exhibitions.

Room descriptions and layouts

7 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. For Novotel Santiago Vitacura, the hospitality is that you can feel at home in any space of our hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,125 reviews

TripAdvisor Rating  4.0/5  1,140 reviews

Good rooms, good service and very good breakfast

Customer review rating 5.0/5

Juan C. Solo - Confirmed reviews ALL

Good reservation, excellent attention and a very good atmosphere in the dining room. The room very good, comfortable, well cleaned. Very good location, a very good choice to go with family.

Dear Juan, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Deputy Manager

Helpful Services

Customer review rating 4.5/5

Lawrence N. Business - Confirmed reviews ALL

Arrived with missing luggage with the airline. Staffs were helpful and recommended stores to purchase essentials and assisted in luggage delivery at the end. Clean and modern room. Comfortable stay. Thank you.

Dear Lawrence, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Deputy Manager

Was a very good stay and with good service

Customer review rating 4.5/5

Erik L. Business - Confirmed reviews ALL

Nice hotel in good location - i found the menu in the restaurant very limited - after a few days you have been through the option But breakfast is excellent

Dear Erik, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive feedback. I will share your comments with our team. In relation to the restaurant menu, we have executive and à la carte menu options. I hope you have had the opportunity to review our complete offer. Hope to see you again in the near future. Best regards, Katherine Baeza Sub Gerente

Good

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The good structure, but the restroom was smelling strongly the paint, i had sleep with the restroom door closed.

Dear Eduardo, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

Very bad booking system

Customer review rating 1.5/5

Fabio Business - Confirmed reviews ALL

I booked by Accor website, so I made a mistake choosing 2 single beds instead of 1 queen size bed. I tried through the website to change without sucess. Also tried through WhatsApp and the hotel took 2 days to say they could not change.

Dear Fabio, Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your reservation, the system must have shown the type of room we had available at that time. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine Baeza Deputy Manager

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Other web-users rate our hotel

  • 276 reviews 8.5/10 Location
  • 593 reviews 5.6/10 Room
  • 661 reviews 8.1/10 Service
  • 13 reviews 6.6/10 WiFi
  • 205 reviews 6.6/10 Food
  • 192 reviews 6.1/10 Cleanliness
  • 188 reviews 7.8/10 Breakfast
  • 63 reviews 7.7/10 Pool

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