Novotel Santiago Vitacura Hotel

Customer review rating (ALL Rating) 4.4/5 6,590 reviews

ALLSAFE approved hotel

Information message

Novotel Santiago Vitacura
See on a map
+ 19 Services

Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340 santiago
chile

Fax: (+56)224992230

Check-in from 15h00

Check out up to 12h00

  • Av. AMERICO VESPUCIO:  Americo Vespucio NA

  • Estación Escuela Militar:  1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS:-33.399555, -70.587833

Companies

  • ALTAS CUMBRES 2.0 km / 1.24 mi
  • DIRECTV 0.0 km / 0.0 mi
  • DOLE CHILE 1.0 km / 0.62 mi
  • ERICSSON 2.0 km / 1.24 mi
  • GLAXO SMITH KLEIN 2.0 km / 1.24 mi
  • LG 2.0 km / 1.24 mi
  • MERCK SHARP 2.0 km / 1.24 mi
  • MINERA ESCONDIDA 2.0 km / 1.24 mi
  • NESTLE CHILE 3.0 km / 1.86 mi
  • NOVARTIS 2.0 km / 1.24 mi
  • PEPSICO 2.0 km / 1.24 mi
  • PERNOD RICARD 1.0 km / 0.62 mi
  • PRICEWATERHOUSE 2.0 km / 1.24 mi
  • PROCTER & GAMBLE 2.0 km / 1.24 mi
  • SANOFI AVENTIS 2.0 km / 1.0 mi
  • SOPROLE-FONTERRA 1.0 km / 0.62 mi
  • VINA ALTAIR 0.5 km / 0.31 mi
  • VINA SAN PEDRO 0.5 km / 0.31 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 365

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.The Novotel Santiago Vitacura hotel is perfect for your events and conventions, and will take care of your training sessions, seminars, courses, lectures, cocktail receptions, conferences, trade fairs and exhibitions.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Auditorium

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,590 reviews

TripAdvisor Rating 4.0/5

1,133 reviews

Agradable

Customer review rating 4.5/5

Anonymous Business - 17/01/2022 Confirmed reviews ALL

Agradable

Estimado Cristian, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Vitacura. Tomamos nota de los puntos que no fueron de su agrado y los compartiremos con el equipo de jefaturas para ver un plan de mejora. Agradecemos una vez más que haya compartido su experiencia con nosotros y esperamos volver a verlo pronto por acá. Atentamente, Katherine Baeza Sub Gerente de Hotel.
Customer review rating 4.5/5

Anonymous Couples - 20/12/2021 Confirmed reviews ALL

Excelent service. Room accommodations good.

Estimado Fernando, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Santiago Vitacura. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estamos seguros que estos comentarios servirán de estímulo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradecemos una vez más que haya compartido su experiencia con nosotros y esperamos que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Katherine Baeza Sub Gerente de Hotel

Estancia agradable

Customer review rating 5.0/5

Duglas C. Business - 22/11/2021 Confirmed reviews ALL

Agradable

Estimado Duglas, Agradecemos sus amables comentarios, así como también el tiempo que ha tomado para compartirlos con nosotros. Para nosotros es muy importante recibir este tipo de feedback, pues nos permite conocer la visión de nuestros huéspedes, y saber los puntos donde ellos creen que debemos mejorar. Si fuera posible, sería de gran ayuda que nos detalle un poco más el punto de mejora en el desayuno, para así poder transmitir esto a los encargados del área en cuestión, para que ellos puedan trabajar en base a ello. Atentamente, Katherine Baeza Sub Gerente de Hotel

Good stay

Customer review rating 4.5/5

Me Solo - 14/11/2021 Confirmed reviews ALL

Perfect for a short stay to relax a closed to many things

Dear Camila, We are pleased to know that your stay at Novotel Santiago Vitacura was nice, despite the buffet problem that you are mentioning. For us it is very important to get this kind of feedback, because they allow us to detect situations where we can improve the experience for our guests. We will transmit this information to the related areas so they can work on it. Best regards, Katherine Baeza Duty Manager

Great location

Customer review rating 4.5/5

Beatriz T. Friends - 07/11/2021 Confirmed reviews ALL

Close to restaurants, easy to walk to

Dear Beatriz, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katherine Baeza Duty Manager

Estancia agt

Customer review rating 4.5/5

Carlos H. Couples - 14/10/2021 Confirmed reviews ALL

Eestancia agradable

Estimado Carlos, Nos complace saber que tu estadía en Novotel Santiago Vitacura fue agradable!!! Gracias por contestar nuestra encuesta y darnos a conocer su opinión. Reciba un cordial saludo, Katherine Baeza Sub Gerente de Hotel

Good stay

Customer review rating 5.0/5

Victor Couples - 13/10/2021 Confirmed reviews ALL

Everything was fine

Dear Victor, Thanks for taking our survey. It is good to see that your recent stay was ok. We hope to see you again in Novotel Santiago Vitacura in the near future. Regards, Katherine Baeza Duty Manager

Estancia agradable

Customer review rating 5.0/5

Paula Solo - 11/07/2021 Confirmed reviews ALL

Excelente

Estimada Paula, buenas tardes. Muchas gracias por tomarse el tiempo en compartir su comentario con nosotros. Nos alegra que haya disfrutado su estadía y esperamos tener pronto el placer de recibirla de vuelta en nuestro hotel. Saludos cordiales, Andrea Navalón Enc. Procesos de Calidad

Everything was perfect

TripAdvisor rating 5.0/5

fcosialls Business - 11/01/2021 TripAdvisor review

Fantastic location, staff really helpfull, spacious and clean rooms. Fantastic breakfast, if I had to go back to a hotel I would choose Novotel Vitacura again. All the staff are very friendly, especially the reception.

Dear fcosialls, Greetings from Santiago, We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla

Recommended by local to stay in this quiet Vitacura neighborhood

TripAdvisor rating 4.0/5

LeatherTraveller Business - 05/12/2019 TripAdvisor review

Room is clean but dated in design. Some utilities are not working such as the shower. Despite my feedback, it was not repaired. Breakfast spread is decent and fried eggs is served upon request. Dinner was good.

My stay in Satiago

TripAdvisor rating 4.0/5

hafizimranl Business - 18/10/2019 TripAdvisor review

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla

Not very comfortable hotel

TripAdvisor rating 2.0/5

Laura A Business - 08/09/2019 TripAdvisor review

Rooms are really old fashioned, only the restaurant was updated . Bathroom small and slip . very noisy hotel ( during the day there is some construction inside and I was not aware about ) . Hotel is in front of major street construction that also makes noise. Hotel street is really crowded that difficulty transportation .

Dear Laura A, Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with noise. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. The change in the structure of the bathrooms is what generates the noise as walls are being broken to modify the lay out of that environment. I sincerely apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Nice Hotel

TripAdvisor rating 4.0/5

cassianobranco Business - 11/02/2019 TripAdvisor review

Nice Hotel, quiet and very well located with a very good services.The restaurant can be improved but it is good.The reception's people are very attentive and cordial.The location is close to the Costanera Center and we have a few restaurant choices within 2 or 3 blocks of there

Dear cassianobranco, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla

Great location!

TripAdvisor rating 5.0/5

AKtraveller163 Family - 11/12/2018 TripAdvisor review

We chose this hotel because we have relatives in Vitacura and are familiar with the neighborhood. It's not near the major tourist attractions but it is in a very nice, safe area, walking distance to many restaurants and boutiques (important because Santiago has a huge traffic problem). Also walking distance to the metro, crowded but an efficient way to get out of the neighborhood when the traffic is gridlock. The rooms are typical Novotel, not fancy but efficiently appointed. The hotel was quiet and we slept well. 'My only complaint would be to update the rooms with a few more outlets to charge electronics. The staff was very friendly and helpful and the breakfast was good. All in all excellent value.

Dear AKtraveller163 Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Carla.

A good stay in excellent location

TripAdvisor rating 4.0/5

Edson Minoru F Solo travel - 04/05/2018 TripAdvisor review

The hotel is located in Vitacura, today the fashion town at Santiago. There are many cafes & restaurants nearby. The new shopping mall Casa Costanera is around 15 min by foot. The rooms are comfortable although the building needs some refurbishment. The staff is very friendly and helpful.

Dear Mr. Edson Minoru F, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. We hope your next visit will be as pleasant as the previous one. Feel always welcome to our hotel! Sincerely, Carla.

Friendly and eficient staff on a pratic location

TripAdvisor rating 4.0/5

210marioantonios Family - 17/01/2018 TripAdvisor review

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Dear 210marioantonios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Nice stay and very good location at one of the best places in Santiago de Chile

TripAdvisor rating 4.0/5

34erikf Couples - 28/07/2017 TripAdvisor review

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Dear Mr. Erik F, Thank you for taking the time to share your positive experience through TripAdvisor. We are really glad that you enjoyed all our services and we will be waiting for your next visit to our hotel. Best regards, Kimberly - Asist. Calidad

Great Hotel.

TripAdvisor rating 5.0/5

paulgJ7635ZJ Business - 22/01/2017 TripAdvisor review

Nice location. Good rooms and very helpful and caring staff. We arrived with two vehicles after a long drive from Argentina. The management helped facilitate the parking of our overweight vehicles without any fuss. They went beyond their call of duty.

Dear paulgJ7635ZJ! Thank you for the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay, it is always a pleasure to receive positive feedback! We will share your comments with our team and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Clean, comfortable, excellent service.

TripAdvisor rating 5.0/5

johncA8743VX Business - 19/01/2017 TripAdvisor review

This hotel was comfortable, clean, and provided excellent service. The restaurant meals were great, and reasonably priced. I would definitely choose this hotel again - many thanks to the friendly staff.

Dear johncA8743VX, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day! Carla - Enc. Calidad.

quick Santiago

TripAdvisor rating 5.0/5

Vinhedo123 Business - 15/12/2016 TripAdvisor review

very convenient for business trip. well located. nice and friendly people the restaurant has a good list of international food. also they have a well prepared list of wines in their celar. Also good option for people who is preparing to go to the mountains to the snow fielsds

Dear Vinhedo123, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a Merry Christmas and Happy New Year! Sincerely, Carla - Enc. Calidad,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby