Novotel World Trade Centre Dubai Hotel 4 stars

Customer review rating 4.3/5 7,683 reviews
Novotel World Trade Centre Dubai
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+ 25 Services

Hotel extras

  • Direct access to Dubai World Trade Centre

  • Free WIFI

  • Complimentary shuttle to major malls and beach

  • Walking distance to World Trade Centre Metro

  • Outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Ski rack facilities (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel World Trade Centre Dubai

P o Box 9622
Al Mustaqbal Street
PO Box 9622
9622
dubai
united arab emirates

Tel: +97143320000

Fax: (+971)4/3320001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT INT. At 6km / 3.73 miles

  • By car

    SHEIKH ZAYED ROAD At 0.5km / 0.31 miles

GPS :25.221171, 55.288519

Congress centre

  • DUBAI INTL CONV CTR 0.16 km / 0.1 mi
Congress centre

Your meetings and events

Newly renovated modern and trendy meeting space accommodating up to 250 guests in various settings, the Novotel World Trade Centre offers 8 flexible function rooms, each with a welcome foyer.At Novotel World Trade Centre, our extensive meeting experience team: planning, organizing, as well as state-of-the-art-equipment is here to ensure the success of your meetings and events.All function rooms are located on the 1st floor and feature state-of-the-art studio visual equipment along with natural daylight and innovative food & beverage option to impress your guests.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Office

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Hotel connected to conv. centre

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 412 newly refurbished rooms are tastefully decorated and fully equipped with the highest quality amenities to offer guests a memorable stay. Opt for the Suite for the spacious living area guaranteed to offer the luxury and comfort for your stay.

Accessible room

Superior Room with One Double-Size Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Superior Room with Two Single-Size Beds

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room with One Double-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Accessible room

Executive Room with Two Single-Size Beds and Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

Executive Room with One Queen-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

CAFE CREAM

Type of cuisine: Cafe

Café Cream is a stylish coffee shop, the perfect place for meeting people, socializing, and enjoying a wide selection of teas, coffees, refreshing mocktails, and complemented by sweet & savory temptations.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ENTRE-NOUS RESTAURANT

Type of cuisine: International

Entre Nous Restaurant offers an all-day dining experience in a unique open space located adjacent to the hotel lobby. With lofty ceilings and light airy spaces and views onto the pool, you really can escape from your busy day whilst dining here.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLUE BAR

Non contractual photo

The original and only true Jazz and Blues venue in town, Blue Bar offers a relaxed and informal atmosphere whilst soaking in the soulful tracks nightly and live performances every weekend. Enjoy selection of beers, wines, cocktails and snack menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHILL'S POOL BAR

Non contractual photo

Chill's Pool Bar delights every guest with a variety of cocktails and freshly squeezed juices. Offering snacks and easily managed food for a relaxing afternoon by the pool

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel World Trade Centre Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,683 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,595 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Christopher S. Business - 07/04/2020 Confirmed reviews ALL

This visit was never confirmed by the hotel and was cancelled due to COVID-19. I respectfully request that any fees are reimbursed as soon as possible.

Another Good Stay

Customer review rating 4.3/5

Anonymous Business - 27/03/2020 Confirmed reviews ALL

I use this hotel when staying in Dubai for short stopovers, good location between new and old Dubai. Staff are always friendly and welcoming, the room clean and comfortable.

Dear Valued Guest, Thank you for choosing Novotel World Trade Centre as your hotel of choice during your recent stay and for your continuous patronage as our valued Accor Live Limitless Silver Member. We are delighted to learn that you were pleased with your visit especially with the great hospitality of our team members, your satisfaction with your room experience and that you found the location of the hotel to an advantage. We always strive to meet our guest's expectations and we cannot be happier to know that we have met yours. We look forward to the opportunity of welcoming you again soon at the Novotel World Trade Centre. Sincerely yours, Frederic Gitzner Cluster General Manager

Well located and amazing stay

Customer review rating 4.3/5

Farhan Z. Families - 23/03/2020 Confirmed reviews ALL

It was my short stay I really enjoyed it staff was so helpful receptionist Stephanie and sameh so friendly and Joan from restaurant was so kind I will recommend to my friends and family. Great service keep it up

Dear Farhan Z., It was a pleasure to have you stay with us but most of all to read your review as it seems that we exceeded your expectation. We are delighted to know that Joan and Stephanie's great hospitality was to your satisfaction. It is always inspiring to received such positive feedback from a satisfied guest. We thank you for the recommendation and we look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Great stay!

Customer review rating 4.3/5

Nica Couples - 21/03/2020 Confirmed reviews ALL

It was comfortable and relaxing. Worth it.

Dear Nica, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you were pleased with your overall experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Bien situé

Customer review rating 4.3/5

B. Business - 18/03/2020 Confirmed reviews ALL

The hotel is good and the food very good like every Novotel I have stayed from Singapore to China. BUT I FELT CHEATED THIS TIME IN DUBAI. YOUR HOTEL IS STILL HOLDING MY MONEY

Dear B., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. Referring to your feedback regarding your funds, after further investigations, please be advised that there was no extra amount deducted. The funds in question were the incidental deposit and the pre-authorization charge, as this is a standard procedure upon check in. Should you require any further clarifications, please do not hesitate to contact us. We would like to assure you that anything brought to our notice is treated with utmost care and attention it deserves. Sincerely yours, Mohsin Yaqoob Hotel Manager

Both

Customer review rating 4.3/5

Tony N. Business - 17/03/2020 Confirmed reviews ALL

Staff and stay is excellent

Dear Tony N., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay and the great services of our team. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Well located & excellent stay

Customer review rating 4.3/5

Mohamed E. Business - 14/03/2020 Confirmed reviews ALL

Perfect location, clean& modern rooms , very high recommended.

Dear Mohamed E., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre Dubai. We are delighted to learn that you had a pleasant stay with us and that the hotel's convenient location and cleanliness was to your satisfaction. Providing our guests with the best hospitality and services has always been our mission. Thank you for the recommendation and we look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Well located and good stay

Customer review rating 4.3/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

Very good reception and well cleaned room

Dear Valued Guest, It was a pleasure to have you stay with us but most of all to read your review as it seems that we exceeded your expectation. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall experience in our hotel. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Corona Virus

Customer review rating 4.3/5

Merk Business - 13/03/2020 Confirmed reviews ALL

My colleague could not attend the meeting with me because of travel restrictions due to the Corona virus. the hotel refused to provide a refund. I find this very short sighted and unprofessional. Unless Novotel changes it policy and refunds the room charge I will no longer us any Accor property for my business travel or for training events.

Dear Merk, Thank you for taking the time to tell us about your experience at the Novotel World Trade Centre Dubai. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Referring to your comment regarding your colleague, kindly requesting if you could please send us the full details of his booking for us to be able to further investigate on the matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Mohsin Yaqoob Hotel Manager

Well located

Customer review rating 4.3/5

Vasileios Business - 13/03/2020 Confirmed reviews ALL

Very polite employees, happy to help at any time.

Dear Vasileios, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. It is always a pleasure to receive positive feedback and rest assured this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your kind words will be shared with Islam and the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Frederic Gitzner Cluster General Manager

Good

Customer review rating 4.3/5

Mahmoud Families - 12/03/2020 Confirmed reviews ALL

Good

Dear Mahmoud, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre Dubai. We are delighted to learn that you had a pleasant stay with us and that your overall experience at the hotel was to your satisfaction. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

All good

Customer review rating 4.3/5

Johan L. R. Business - 12/03/2020 Confirmed reviews ALL

As above. How did you book this Hotel? - Booked by Emirates office in Harare

Dear Johan David Le R., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre Dubai. We are delighted to learn that you had a pleasant stay with us and that the hotel's services and facilities have met your expectations. We look forward to welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Good stay

Customer review rating 4.3/5

Muhammad D. Business - 12/03/2020 Confirmed reviews ALL

Pleasant

Dear Muhammad D., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre Dubai. We are delighted to learn that you had a pleasant stay with us and that your overall experience at the hotel was to your satisfaction. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Good location

Customer review rating 4.3/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

With Gulfood on place was busy. Food choices were poor in blue bar. lobby didnt have enough seats for residents.

Dear Valued Guest, We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us and your valuable feedback has been shared with the Team so that they are aware of the areas that we may improve to further enhance our guests' experience. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Sincerely yours, Mohsin Yaqoob Hotel Manager

Nice Location

Customer review rating 4.3/5

Anonymous Friends - 09/03/2020 Confirmed reviews ALL

It was fairly good. But the cleanliness of the hotel is not that great. The carpets in the room need serious cleaning.

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre Dubai. We are delighted to learn that you had a pleasant stay with us and that the hotel's location was to your satisfaction. Providing our guests with the best hospitality and service has always been our mission. Rest assured your comment regarding the cleanliness is well noted and has been shared with the respective department as this is not indicative to the standards we aspire to offer to our valued guests. We look forward to welcoming you again soon. Sincerely yours, Frederic Gitzner Cluster General Manager

Proximity to WTC

Customer review rating 4.3/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Great experience and what a delight to have customer service Advisor Rozma at the front desk to be taking care of you . Also the entire team at restaurants service lead by Swamy also coffee shop service in Novotel WTC was a delight too. Shall again visit surely and recommend my friends and family too.

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. It is always a pleasure to receive positive feedback and rest assured this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your kind words will be shared with Rozma and Swamy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Frederic Gitzner Cluster General Manager
Customer review rating 4.3/5

Marion D. Business - 08/03/2020 Confirmed reviews ALL

Hi, I have forgotten in my room one jacket ( green wollen one and one Orange black LV scarff). In the bedroom. How can it be return to me? Thank u

Dear Marion d., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. With reference to your comment regarding your items, after further investigations, our team has informed us that they have communicated with you via email for collection of your items. Thank you again for sharing your experience, and we hope to welcome you back again to the hotel. Sincerely yours, Mohsin Yaqoob Hotel Manager

Really well located

Customer review rating 4.3/5

Hakim I. Business - 07/03/2020 Confirmed reviews ALL

Friendly people .was very goog stay

Dear Hakim I., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on the great hospitality of our team. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Well located +good stay

Customer review rating 4.3/5

Emad E. Business - 07/03/2020 Confirmed reviews ALL

Very good in short time but resturant need much more activity in type of food plus the chacher must be smile

Dear Emad e., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you had a pleasant stay with us and rest assured we have taken note of your feedback regarding the food variety and our team and have addressed it to the Head of Department for an immediate action. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Sincerely yours, Frederic Gitzner Cluster General Manager

Well located

Customer review rating 4.3/5

S. Business - 07/03/2020 Confirmed reviews ALL

The overall experience good. There was some issue with my payment of 200AED. I booked hotel transport from airport to hotel, but there there was some problem in the hotel payment system. The payment was deducted from my account but my transport was not arranged. Later I was told by front desk that my payment will be reverted back. It would be great if you revert the payment asap.

Dear S., Thank you for taking the time to share your feedback regarding your experience with us. Providing quality services to our guests is one of our key priorities and although it is not pleasant to hear that we did not fully meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate attention. On behalf of the hotel team, please accept our sincerest apologies for any inconvenience we may have caused you. Referring to your comments, kindly be advised that our team emailed you with the refund confirmation. Should you require any further details, please do not hesitate to contact us. Once again, we thank you for bringing this matter to our notice and would like to assure you that anything brought to our attention is treated with utmost care and attention it deserves. Sincerely yours, Mohsin Yaqoob Hotel Manager
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