ibis Lisboa Alfragide 2 stars

Customer review rating (ALL Rating) 4.3/5 1,292 reviews

Alto de Cabreira, Estrada da Circunvalação, 2610-041 AMADORA, Portugal

Hotel extras

  • HIGH-SPEED WIFI THROUGHOUT THE HOTEL

  • 24-HOUR IBIS KITCHEN SNACK SERVICE

  • CONTINENTAL BUFFET BREAKFAST FROM 6:30 AM - 12:00 PM

  • FREE CAR PARK

  • STRICTLY NON-SMOKING HOTEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira, Estrada da Circunvalação
2610-041 AMADORA
Portugal

GPS:38.725251, -9.208399

Telephone +351 21 762 5090

Fax +351 21 762 5091

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

The Bar: a friendly place to get together at any time of day.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,292 reviews

TripAdvisor Rating  4.0/5  721 reviews

Just somewhere to rest

Customer review rating 3.0/5

João P. Business - Confirmed reviews ALL

The hotel staff were the best of the stay. All very friendly and helpful. The room is nothing special but nice, the bathroom was the worst part of the room. It's not THAT bad but it looked improvised. Now the biggest gripe is the breakfast. It is basic at best, and it doesn't justify its price. All and all it was not a bad experience but I can't say that I would recommend it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Ramos Diretora / General Manager / Directrice

Good stay, but with a lot of space for improvement

Customer review rating 3.5/5

Carlos C. Business - Confirmed reviews ALL

I know it is an Ibis, which is in the low tier of Accor, but there are things that can be easily improved to make the experience a bit better. Here are some hints for the improvement part: 1. Carpets on the rooms so that we don't put our feet directly on the floor when waking up - this is cheap in Ikea! 2. An extra trash bin in the room (not only in the WC!) - this one is cheap on Ikea too! 3. Ask the cleaning personnel to better clean the floor (we can't see the dirt/dust on the floor only because the color pattern is dark and grey... but the dust is there because I could see it on a shirt that had fallen to the ground by chance!!!) 4. To have amenity kits available for purchase would be a great idea (with a pair of slippers, a face-towel, and eventually a robe!) On the good part, I can say: 1. The location is not bad. 2. The staff seemed nice and welcoming. 3. The breakfast was good. 4. The overall hotel facilities we pleasant (and there is a renovation taking place - but I didn't hear any noise, which was great!)

Dear Guest, Thank you for taking the time to share your feedback and improvement ideas. We hope to welcome you back to our hotel very soon! Sincerely, Carla Ramos Diretora / General Manager / Directrice

Customer review rating 0.5/5

Alfredo F. Solo - Confirmed reviews ALL

I've been using Ibis since 2010, I think the staff is friendly and the hotels are reasonable value. I've since became a frequent user. At my last stay at the Ibis Alfragide, Lisbon it was the worst experience. I cannot explain more because of restricted characters in this App field. al…

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

I love ibis, the breakfast, lounges etc. But at Alfragide,, when I open the door of the bathroom, came a horrible putrid smell ! I was going to ask to change but gave a chance until next morning because it was very late . I opened the window and let the bathroom and room freshen up. Next day it was ok. I read in the reviews, someone had the same problem. I suggest 2 things that could solve this problem : first put a strong antiseptic (like bleach in the sink, drain of the shower and loo. Second , before the guest come, someone could go first and fresh the room opening the window and all the doors to let a draft come in.

Dear IDA B., Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Ramos Diretora / General Manager / Directrice

Well Located

Customer review rating 3.0/5

Victor P. L. Business - Confirmed reviews ALL

As always a Good Reception from the staff I've been with this hotal since 2017, but this last stay I was disappointed with the new decoration done. As for my purposes and many times need to work on a computer , a small round table isnt suficient, the prevous desk, near the windo and from wall to wall was ideal to work with a computer and having any necessary papers on the side ; now with a round table (that is small( , its impossible to do so. Also the raquet to put cloths is very unpratical, with a big lugage I have to put it on the floor , because the suport of the raques is to small My Congradulations to the Decoration Team and Management for the unpratical decoration ! As a frequent client I just may have to seek another hotel for future stays, its a pitty due to like the hotel location. Who knows with a more pratical decoration in a few years time I may return

Dear Guest, Thank you for taking the time to share your feedback. We are disappointed that the new room does not meet your needs, we have recorded and will share your comments with the Brand Department. We hope to welcome you back to our hotel very soon! Sincerely, Carla Ramos Diretora / General Manager / Directrice

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Other web-users rate our hotel

  • 347 reviews 6.9/10 Location
  • 549 reviews 6.3/10 Room
  • 487 reviews 8.4/10 Service
  • 23 reviews 5.9/10 WiFi
  • 366 reviews 8/10 Breakfast
  • 239 reviews 7.9/10 Cleanliness
  • 121 reviews 3/10 Food

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