ibis Lisboa Alfragide Hotel 2 stars

Customer review rating 4.4/5 5,808 reviews

ibis Lisboa Alfragide
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+ 18 Services

Hotel extras

  • HIGH-SPEED WIFI THROUGHOUT THE HOTEL

  • 24-HOUR IBIS KITCHEN SNACK SERVICE

  • I-BURGER BY IBIS KITCHEN

  • FREE CAR PARK

  • STRICTLY NON-SMOKING HOTEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Outdoor playground for children
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira
Estrada da Circunvalação
Nº de Registo:271
2610-041
amadora
portugal

Check-in from 12h00

Check out up to 12h00

  • CARRIS :  714 PARQUE CAMPISMO

  • By plane

    APT INTL DA PORTELA At 10km / 6.21 miles

  • By car

    IC 17 CRIL At 1km / 0.62 miles

  • By train

    ESTAÇÃO DE ALGÉS At 5km / 3.11 miles

GPS :38.725251, -9.208399

Congress centre

  • CENTRO CONGRESSOS DE LISBOA 11.0 km / 6.84 mi
  • CONVENTION CENTER 6.0 km / 3.73 mi
Congress centre

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Non Smoking Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non-Smoking Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

I_BURGUER

Type of cuisine: Barbecue

Come and discover our hamburger restaurant and enjoy our dishes inside the hotel or on the terrace.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lisboa Alfragide

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,808 reviews

tripadvisor

TripAdvisor Rating 4.0/5

695 reviews

Well located, great staff

Customer review rating 4.4/5

Filipa Couples - 10/03/2020 Confirmed reviews ALL

It's not the first time I stay in IBIS Alfragide, every time I go to Lisbon, I stay there. The staff is great. This time I had fruit waiting for me in the bedroom and I must say, it was a lovely "surprise". I think, the bedrooms could use a refresh. You can see toilets are not in great shape. I remember that IBIS had a refresh very recently in reception, but nothing in bedrooms. I also believe a refrigerator in the bedrooms, would make a difference (could be underneath the big table near the window). Breakfast is a bit expensive having in consideration we already pay around 70EUR per room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Not for holiday stay

Customer review rating 4.4/5

Anonymous Couples - 06/03/2020 Confirmed reviews ALL

This was our four last nights of two months stay in Portugal. We had our small dog with us. There was no services for him although we paid 60 € for the dog. The room was very small and the breakfast was not exellent. However the hotel is clean and many members of the staff are friendly. The location of the hotel was not perfect for us.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

Convenient for our needs

Customer review rating 4.4/5

Viv B. Couples - 01/03/2020 Confirmed reviews ALL

We have stayed here a number of times before and it has always been a pleasant experience.

Dear VIVIEN B., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

The best Ibis in Portugal

Customer review rating 4.4/5

Marcel K. Families - 27/02/2020 Confirmed reviews ALL

Lovely people and great time. I want to say thank you very much to sort out a birthday cake for my son. The french man speaker Maurau or Moro he deserved to be promoted. I will be back soon again to enjoy the burger

Dear MARCEL K., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Good Stay

Customer review rating 4.4/5

M M. Couples - 13/02/2020 Confirmed reviews ALL

Clean, quiet and comfortable - just the way we like it

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor
Customer review rating 4.4/5

P Business - 30/01/2020 Confirmed reviews ALL

Nice stay, but cold in the room from window.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Great stay, as usual!

Customer review rating 4.4/5

Luis D. E. S. Families - 27/01/2020 Confirmed reviews ALL

Late night arrival. Check-in. Welcome drink, nice night sleep, Great Buffet Breakfast. The usual Great Stay!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

A Very good place to spend the night and even for a longer stay.

Customer review rating 4.4/5

J. B. Business - 19/01/2020 Confirmed reviews ALL

Very friendly staff, from front desk, to restaurant, to the ones that clean the rooms.

Dear JAMES B., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Always TOP

Customer review rating 4.4/5

Neyde G. Families - 07/01/2020 Confirmed reviews ALL

The most important thing is the familiar ambient they create with guests... Always very available to support for any situation, the staff is all amazing. Housekeepers very kind, very cute bar staff and the reception always kind to solve any issue with a big smile... a big and special thanks to Mr Eric at front desk, who's always ready to do the much as he can... Nice to be there!

Dear Neyde G., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Perfect hotel for a short business trip

Customer review rating 4.4/5

John G. Business - 20/12/2019 Confirmed reviews ALL

As a returning visitor I enjoyed my latest trip. The reception staff are very helpful and there were no issues with check-in or check-out. Rooms are practical and functional (more TV channels would be a bonus and coffee making facility in room would be great)

Dear JOHN G., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Comfy, pleasant stay. Excellent breakfast.

Customer review rating 4.4/5

Ana Couples - 03/12/2019 Confirmed reviews ALL

I loved staying with Ibis Alfragide. The room was small but cozy. The bed was comfy. The A/C functioned really well. We had a large variety of tv channels. The bathroom was small but had enough space. Everything was really clean. Free parking space outside (but if you're going away for dinner you may not have any available when you get back). There's a mall nearby and everything you need. We didn't hear any of our neighbors. The breakfast was absolutely amazing. More than I ever thought it would be. Different kinds of bread, milk, juices, cereals, yoghurts, pastries, etc. It was a lovely stay. Thank you

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Good hotel

Customer review rating 4.4/5

Rado B. Couples - 17/11/2019 Confirmed reviews ALL

Nice and clean hotel,very friendly staff...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Simplicidade com eficiencia

Customer review rating 4.4/5

Hamilton D. Families - 13/11/2019 Confirmed reviews ALL

Habitual simpatico do staff, quarto Impec para esta dials curtas, peca

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Very good

Customer review rating 4.4/5

Stefano Couples - 28/10/2019 Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

positivo

Customer review rating 4.4/5

Marco Business - 24/10/2019 Confirmed reviews ALL

normal

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

great

Customer review rating 4.4/5

Helder S. Solo - 22/10/2019 Confirmed reviews ALL

great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Very good hotel

Customer review rating 4.4/5

Mike U. Business - 21/10/2019 Confirmed reviews ALL

The Lisboa Alfrigide is a very pleasant, clean & everthing you'd want from a short stopover hotel. Staff were very friendly & helpful. The early start for breakfast was very useful & meant I could go to my meetings having had coffee & eaten a hearty meal. Great choice for breakfast, a bargain for 7€. Only drawback is needing a cab to get anywhere & it is some way from central Lisbon & for some reason cabs kept taking me to the nearby Holiday Inn even though I clearly said Ibis Alfrigide.

Dear MIKE S., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

My ruined Lisboa experience

Customer review rating 4.4/5

John L. Friends - 20/10/2019 Confirmed reviews ALL

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined. It was totally unacceptable, and do I really want to stay in a once proud chain of hotels that has now been tarnished in this way. Hopefully I will get an apology which will only go a little way to giving me some faith back in the Accor Hotel chain.

Dear Mr. John L., Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro Diretor

Nice hotel and locatioj

Customer review rating 4.4/5

Yair H. Couples - 20/10/2019 Confirmed reviews ALL

nice hotel in good location outside Lisbon city good breakfast good tem

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

Accor Hotels - never again !!! - Apology required.

TripAdvisor rating 4.0/5

Lordpkp Friends getaway - 20/10/2019 TripAdvisor review

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined.

Dear Mr. John LORD, Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro
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