Sofitel Brussels Europe Hotel 5 stars

Customer review rating 4.6/5 8,659 reviews

ALLSAFE approved hotel

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Sofitel Brussels Europe
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+ 23 Services

Hotel extras

  • Prime location in the heart of Europe

  • Fresh, authentic Belgian cuisine

  • 11 meeting rooms

  • An ALLSAFE NSF international certified hotel

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 15 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 brussels
belgium

Tel: +3222355100

Fax: (+32)2/2355101

Check-in from 15h00

Check out up to 12h00

  • QUARTIER SCHUMAN :  11/12/28 SCHUMAN

  • STIB :  60-80-59-34 Place Jourdan-Rue Froissart-Chau

  • BRUXELLES CENTRE :  1A / 1B SCHUMAN

  • METRO :  1 SCHUMAN

  • BRUXELLES CENTRE :  81/82 CHASSE

  • By plane

    BRUXELLES ZAVENTEM At 12.5km / 7.77 miles

  • By train

    SCHUMAN At 0.8km / 0.5 miles

GPS :50.837704, 4.381243

Companies

  • BAYER 2.0 km / 1.24 mi
  • BERLAYMONT- C E 0.5 km / 0.31 mi
  • BOMBARDIER 2.0 km / 1.24 mi
  • BRITISH TELECOM 2.0 km / 1.24 mi
  • CITIBANK 0.4 km / 0.25 mi
  • COMITE DES REGIONS 0.5 km / 0.31 mi
  • DELOITTE CONSULTING 2.0 km / 1.24 mi
  • DELVAUX CREATEUR 2.0 km / 1.24 mi
  • DOW EUROPE 0.5 km / 0.31 mi
  • EUROPEAN VOICE 1.0 km / 0.62 mi
  • GE CORPORATE EUROPE 0.5 km / 0.31 mi
  • LOYSPHARMA 1.0 km / 0.62 mi
  • SOLVAY 1.5 km / 0.93 mi
  • TOTAL BELGIUM 2.0 km / 1.24 mi
Companies

Your meetings and events

A short walk from the European Parliament embassies and corporate headquarters Sofitel Brussels Europe is the ideal hotel for meetings and conferences in Brussels. Select from 12 venues for up to 250 guests including a boardroom for 20 delegates.Enjoy business friendly features such as complimentary Wi-Fi and Nespresso a business center state of the art audiovisual equipment valet parking and high security. Our Inspired Meetings team provide bespoke event planning services.

Room descriptions and layouts

15 

meeting rooms

From 1 to 225 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

CLASSIC ROOM, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 Queen size bed, high floor

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)

LUXURY ROOM, 1 Queen Size Bed, High floor

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Nespresso machine(...)
Rooms

Our restaurants and bars

THE 1040

Type of cuisine: Bistronomy

A bright and elegant setting, a menu with Belgian vibes combined with more elaborate and creative dishes!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE 1040

Non contractual photo

A bar that combines a relaxation area, connected workspaces and a small catering during the day with a lounge atmosphere in the evening. Enjoy "l'art de vie à la française" during a coffee break or an aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Brussels Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,659 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,151 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent and welcoming staff

Customer review rating 4.5/5

Jose Couples - 06/04/2021 Confirmed reviews ALL

I stayed for a few days to celebrate my birthday and the staff did everything they could to make my day really special with several surprises and an amazing meal from the restaurant.

Dear Mr. E., We very much appreciate the time you have taken to leave us a comment regarding your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, definitely in regards to our attentive staff. We are also delighted to read that we were able to add value to the special occasion of your birthday with several surprises and the the provided dinner which met up to your expectations. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, we have taken note of your feedback in regards to the online pictures and would like to thank you to provide us with this information. We are sorry to read that you did not enjoy the pillow during your stay. Do certainly not hesitate to contact the Front Desk during an upcoming stay, as we always have different pillows available for our guests. All of the bedding at Sofitel are made from our signature "Sofitel MyBed" collection, which offers a medium to firm support with a soft top layer. It has an innovative construction which provides balanced whole-body support. In regards to our Program ALL, Our Loyalty Program provides many different advantages such as room upgrades, complimentary breakfast, a welcome drink or advantages through your reservation such as the possibility to cancel your room up until the day of your arrival. We hope you may have the pleasure to enjoy some of these advantages during an upcoming stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romy Hannes Front Office Manager

A few hiccups this time around

Customer review rating 4.0/5

Anonymous Business - 31/03/2021 Confirmed reviews ALL

As a loyal guest with the Sofitel Brussels Europe, I've enjoyed each and every stay at the property. This particular visit was less than stellar due to a few incidents that have already been reported to management (very slow Internet speed, staff mistakenly approached my door after midnight and incorrect invoice upon check out). I trust these issues will be resolved.

Dear Anchi L., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However your feedback is precious to us as it helps improve the quality of our services. Mrs. L. we present you our sincere apologies for the situations you have encountered. This does not reflect the quality of service we would like to provide you. Regarding your internet request a solution will be brought to you for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

excellent all round

Customer review rating 4.5/5

Maria Solo - 30/03/2021 Confirmed reviews ALL

excellent service and quality of care despite the covid restrictions, particularly in offering neuhaus chocolate with tea in my search for a late night sweet! the only thing preventing me from awarding 10 is the food situation where although the dinner was very good, it was microwaved which is unacceptable for sofitel, regardless of any restrictions, and the breakfast where one would expect that if you go with packaged goods to at least select a natural/organic provider and fresh juice (if you offer fruits then throwing them in the juicer and making juice out of them is not a stretch, no?)

Dear Maria N., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we took well notes of your remarks regarding breakfast and food in general. Our F&B Manager will be informed of your comment and we will do our best to improve the quality of our offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Relaxed stay

Customer review rating 4.5/5

Tom Solo - 18/03/2021 Confirmed reviews ALL

Comfortable room with well equipped bathroom

Dear Tom V., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Magnificent Marriage Weekend

TripAdvisor rating 5.0/5

MeryemMeryouma 02/03/2021 TripAdvisor review

My husband and I spent two night at the Sofitel because we wanted to make our Covid marriage something special. Location and Staff made it a memorable getaway ❤️ Thank you so much!! You made it more special than we thought it would be. Not only by gifting us a suite for our special occasion, but also with your lovely prepared breakfast and dinner. You found a way to make everything lovely in such difficult times. Thank you to the magnificent staff who made us feel at home. Anyone there has to check out the Terrasse on the 7th floor which gives you an amazing view over Place Jourdan and Brussels. It is perfectly located to walk anywhere in the city.

Dear MeryemMeryouma, First of all CONGRATULATIONS ! And thank you so much for your Magnifique feedback ! It was our pleasure to welcome you for this special occasion and we are glad to read that we were up to your expectations. We will not forget to share your beautiful comment with our teams. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Great hotel

TripAdvisor rating 5.0/5

113dimitrig 02/03/2021 TripAdvisor review

The perfect hotel in the perfect location. In the center of the EU neighborhood. Rooms are very spacious and breakfast is delicious. Will definitely stay here in the future when traveling to Brussels !

Dear 113dimitrig, It will remain for ever our pleasure to welcome you at Sofitel Brussels Europe ! Thank you so much for your 5 stars rate, we wish you all the best for your future. Looking forward to welcoming you soon. Warm regards, Hicham Guest Relations Manager

Excellent as ever

Customer review rating 5.0/5

Rein Business - 25/02/2021 Confirmed reviews ALL

Super fast check-in and check-out. Breakfast really well organised!

Dear Mr. R., We very much appreciate that you have taken the time to provide us with a review following your recent stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback, and we are delighted to read that you enjoyed our Breakfast offer. Please rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Well located

Customer review rating 5.0/5

Raphaël Couples - 23/02/2021 Confirmed reviews ALL

Very nice stay and always warmly welcome. The staff is very nice to the guests and the fact that we could bring food from outside due to Covid situation in the hotel, is a very good idea. Very good breakfast, well organized and very tasty

Dear Raphael S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Chaotic service

Customer review rating 1.5/5

Maarten A. Couples - 23/02/2021 Confirmed reviews ALL

Room and location were ok but the service was 5 star unworthy. We ordered breakfast on Valentine’s day, which did not get delivered. No proactive communication was done on delay or potential issues to get it delivered. When asking for updates ourselves, the reception was either lying or putting us on hold without coming back to us. When checking out, no apologies were given, nor an explanation why breakfast didn’t get served. Not recommended. Which should have been a special Valentine experience ended up in a lot of frustration.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that this experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be so kind as to believe that the service you received on the day of your departure does not reflect our usual quality standards therefore we are once again deeply sorry for any inconvenience you may have experienced. To gain your trust again, I invite you to contact our Guest Relations Manager on the e-mail address: H5… It will be our great pleasure to answer you and try to provide you with a solution that meets your expectations for your next stay, so that you can definitely keep the best memories of your experience at the Sofitel Brussels Europe. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

Very nice hotel and location

Customer review rating 4.5/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

We have been upgraded to a large suite with view on the « place Jourdan ». The room was huge and full of light . The bed was excellent ! Despite no buffet due to COVID restrictions the take away breakfast was good and tasty."

Dear Alexandre G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Beautiful and peaceful stay

Customer review rating 4.5/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

The room was comfortable and had a wonderful view! The breakfast was very enjoyable even within the covid-measures.

Dear Thaisa K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Helpful staff/good location

Customer review rating 4.5/5

Robin R. Couples - 22/02/2021 Confirmed reviews ALL

We stayed at the hotel to briefly get out of our house. We found the staff very helpful and lots of take out options nearby for dining in the room.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Good stay

Customer review rating 4.0/5

Alessia Couples - 21/02/2021 Confirmed reviews ALL

Friendly personnel, good service. An elevator conundrum.

Dear Olesia S., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that your check-in time took longer than usual, we present you our most sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

comfortable stay

Customer review rating 4.0/5

Stephan Business - 16/02/2021 Confirmed reviews ALL

very luxurious rooms and a great location

Dear Stephan K., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Room ok, service totally not

Customer review rating 2.5/5

Michele Families - 16/02/2021 Confirmed reviews ALL

Sadly was not a good experience. The room was really nice and clean, but all the atmosphere was gone in the morning. The coffee machine was broken and we had to wait 1 hour for our breakfast in the room. The quality of the breakfast was also not so good for 22€ per person. The last drop, also the breakfast ordered was wrong, we ask a cappuccino and e got a normal coffee. I have serious doubt about the 5stars rate of this hotel.

Dear Michele F., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

Nice room, crappy breakfast

Customer review rating 3.5/5

Anonymous Couples - 16/02/2021 Confirmed reviews ALL

Our experience was good, but not perfect. If you had to ask something at the reception, it took a pretty long time. There was only one set of towels in a room for two persons (apparently a Corona measure, although I don't really get that. And the Valentines breakfast did not come to the room and when we got it ourselves at the reception, it was unedible. But the room was nice and spacious.

Dear Cas P., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril Manguso General Manager

Ok stay

Customer review rating 3.5/5

Anonymous Couples - 16/02/2021 Confirmed reviews ALL

What we liked about it: - friendly reception service - good location - nice view from the roof terrace - comfortable bed What could be improved: - espresso machine in the room did not work - milk in the room was expired - bathtub tab is overly complicated - breakfast was late by half an hour. we understand the Covid constraints but the presentation/packaging of food was very cheap. - TV was not a smart tv (no Netflix etc.)

Dear Vera H., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we took well note of your observations and we will share it with the concerned managers to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Huge disappointement

Customer review rating 1.5/5

Loredana Couples - 16/02/2021 Confirmed reviews ALL

As this stay was meant to have a fully relating weekend, the lack of organisational skills from a 5 star hotel it's unbelievable. It was certainly known the occupancy way upfront, it was known the options for breakfast and the times to be delivered (we completed a form a day before), still the hotel did not manage to deliver breakfast, not even after 2 hours waiting. We checked out hungry and angry, the relaxing getaway being all screwed up by this lack of professionalism.

Dear Loredana P., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To gain your trust again, I invite you to contact our Guest Relations Manager on his e-mail address: H5… It will be our great pleasure to answer you and try to provide you with a solution that meets your expectations for your next stay, so that you can definitely keep the best memories of your experience at the Sofitel Brussels Europe. Sincerely, Cyril Manguso General Manager

Always nice to be back again

Customer review rating 4.5/5

Stefan K. Business - 11/02/2021 Confirmed reviews ALL

Of the civid, it was different as normal

Dear Stefan k., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

Good stay

Customer review rating 4.5/5

Verena G. Business - 30/01/2021 Confirmed reviews ALL

Everything was well organized during Covid, the only thing is that invoices should be printed out on paper with VAT-number, which is necessary for people who work for the institutions to be reimbursed.

Dear Verena Elisabeth G., We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cyril Manguso General Manager

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