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Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,641 reviews

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Sofitel Cairo Nile El Gezirah
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+ 26 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Congress centre

  • CAIRO INTL CONFERENCE CENTER 10.0 km / 6.21 mi
  • CAIRO INTLCONFERENCE CENTER 10.0 km / 6.21 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 7 Restaurants
  • 5 Bars
  • Breakfast
    • Room service Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 433 rooms
    • 5 rooms for people with reduced mobility
    • 35 family rooms
    • 120 connecting rooms
    • 69 non-smoking rooms
    • 27 floors
  • Languages spoken at the hotel
    • Russian
    • French
    • English
    • German
    • Arabic
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Indoor & outdoor parking.
    • On site
    • 150 parking spaces
    • Private
    • Parking with security service
    • Valet parking
Well-being
  • Infinity Pool
    • Outside
    • On site
  • Sofitel FITNESS
    • On site
    • Hammam
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Hairdresser/barber
  • Gift shop/newspaper shop

Your meetings and events

This Cairo business hotel on El Gezirah island is a sophisticated venue for conferences seminars and corporate events. Seven state of the art meeting and event rooms two with Nile terraces host 20 to 500 guests in elegant naturally lit interiors.Our Inspired Meetings concierges will ensure your event is flawless. You get one point of contact, innovative ideas for team-building or leisure activities in Cairo, and creative catering including buffets, gourmet banquets and unique coffee breaks.Convenient for transport links and Zamalek this Cairo business hotel has a 24-hour business center secretarial services and complimentary Wi-Fi.

Room descriptions and layouts

15 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Unlimited Choices

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings for a memorable accommodation in Cairo.

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,641 reviews

TripAdvisor Rating 4.5/5

3,450 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nail dream stay

Customer review rating 5.0/5

Dena Friends - 15/10/2021 Confirmed reviews ALL

Thank you all for the great welcoming to the excellent room. The staff are very well trained great hospitality good food beautiful view

Very nice stay...far much better than expected

TripAdvisor rating 5.0/5

Momokichiboo 14/10/2021 TripAdvisor review

After Aswan and Luxor,our first visit to very busy Cairo.As Cairo is very big city and apart from Giza/Pyramids and Egiptian Museum,we did not expect much. But the Hotel has a great view of Nile,and with the very strong supports from 16th Floor Club Team (especially Mahmoud) and Concierge Tarek.Club Team supported all the arrangements,and seems that they are very keen/eager to make customers happy,which we could have felt in every aspect.Tarek arranged our Nile Dinner Cruise,and this was a fun.When we reached the Boat,we were guided to a very very nice Table,just in front of the Show Space,and this was clearly the best table on the Boat.We could see the power of Tarek/Sofitel on this arrangement.One more good thing was that Club Team arranged PCR Test on the spot.They have in-House Doctor,and the Doctor did perfect PCR/Covid Test with the result within 12 hours,with a perfect Format.This made our life very much easier.Thanks everyone!!!

Good stay

Customer review rating 5.0/5

Ahmed A. Business - 13/10/2021 Confirmed reviews ALL

Staffs are very cooperative & helpful

Well located and good stay

Customer review rating 4.5/5

Ashraf Z. Families - 10/10/2021 Confirmed reviews ALL

Friendly staff ,service with high quality, very well trained staff ,I enjoyed very much the message session........overall I can recommend that hotel if you wanted to spend good time.....

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding The reinforced Cleanliness & Hygiene measures. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

quiet stay

Customer review rating 4.5/5

Mishaal Business - 09/10/2021 Confirmed reviews ALL

I enjoyed staying in this hotel because of its privileged location and the presence of outdoor seating directly on the river and other services

Excellent

TripAdvisor rating 5.0/5

baderf92021 Business - 08/10/2021 TripAdvisor review

I am a member of all Accor and visit Cairo continuously. Almost every two months or less. Many thanks for all stuff in Sofitel Cairo Nile El Gezirah.. And I hope to visit again. Thank you 🌹🌹🌹🌹🤍🤍

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Old and Not well mantained

TripAdvisor rating 1.0/5

travelerZ4193SO Business - 06/10/2021 TripAdvisor review

We were quite disappointed by the room - opera Suite - and the staff. We ordered a cab and the concierge told us it would be €8,00. to the driver he obviously said he may take€15,00. Very Bad behaviour- he should work for us. Room was out of time, AC loud and Dirty. The Millesime Club was nice and relaxing.

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Guest Experience Manager

Human services are excellent but the hotel building in very bad state

TripAdvisor rating 2.0/5

gak808 04/10/2021 TripAdvisor review

I was given the wrong room on arrival and after two days we were moved to another room of which the toilet door is Brocken the toilet doesn’t flash the shower difficult to control., I praise the human contact and the human services the staff are excellent and friendly

Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. Rest assured that your comments about your room were passed-over to management for further improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

Amazing as usual!

Customer review rating 5.0/5

Omar H. Couples - 29/09/2021 Confirmed reviews ALL

It is not the first and will not be the last. Each time me and my wife were thinking to try another hotel for a sake of change, we couldn’t

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located

Customer review rating 5.0/5

Shehab E. Couples - 28/09/2021 Confirmed reviews ALL

I was amazing specially the guys working in club on the 16 floor . I never meet guys love their work like these guys do. It was wonderful Thank you guys

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

An amazing stay

Customer review rating 4.5/5

Amr H. Families - 27/09/2021 Confirmed reviews ALL

for the 5th year in a raw every thing was just perfect …best facilities and delicious breakfast .professional, helpful and friendly staff

Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent Stay

Customer review rating 5.0/5

Ayman I. Couples - 26/09/2021 Confirmed reviews ALL

It was celebrating our 9th anniversary, We really enjoy it , everything is more than beautiful,

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Unhelpful and respectful behavior and dealing in reception with guests and customers ,,, they are arrogant peoples

TripAdvisor rating 3.0/5

raedahmada2017 24/09/2021 TripAdvisor review

Specially one guy in reception called HASSAN he has a very bad behavior and dealing with guests… but i thank mister SAMMER reception manager for his helping and contain my problems in reception …………….

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Cairo Nile El Gezirah. I am sorry that your experience did not meet your expectations with regard to the attitude of a member of the Reception team; please allow me to express my sincerest apologies. It goes without saying that being in the hospitality industry, we expect and demand that Sofitel Ambassadors are at all times courteous and friendly, and at no point can we condone hostility, arrogance, and rudeness. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, again please accept our sincere apologist for this unintentional portrayed bad impression, which with no doubt is not the norm. Sincerely yours, Iman El Gabaly Guest Experience Manager
Customer review rating 5.0/5

Amin E. Couples - 18/09/2021 Confirmed reviews ALL

Very good

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Thank you & best regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great stay, worth visiting again if some improvements made

Customer review rating 4.0/5

Mohamed W. Couples - 18/09/2021 Confirmed reviews ALL

Overall we had a great stay, Closet was small specially that we were 2 people staying for almost 2 weeks. There was no mirror in the room (only hall) with bad lighting..My wife had issues applying make up. Sometimes when we asked stuff it took long time to get them and specially during checkout we waited for 40 minutes to get our luggage out. Regarding the good stuff, The view was amazing (room 27271) The staff were really friendly Bed is nice and comfortable Guest relations were doing an amazing job asking us about our stay We loved the breakfast Abo Ameera (housekeeping) was doing an amazing job and was very friendly. Overall we loved our stay. But hope you take our comments into consideration

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo- Nile El Gezirah, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Incredible staff

Customer review rating 5.0/5

Bob Business - 16/09/2021 Confirmed reviews ALL

Very accommodating & helpful staff

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo- Nile El Gezirah, our team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great

Customer review rating 4.5/5

Mohamed S. Families - 14/09/2021 Confirmed reviews ALL

Sofitel has a wonderful location with a panoramic view and a very nice compatible stay, Kababgy restaurant is one of the best restaurants i had ever been to

Dear Valued Guest, Thank you for taking the time to share your detailed feedback through the online survey following your recent stay at the hotel. We have taken into consideration your ratings regarding the hotel’s Swimming Pool experience. Our team is working on solving these issues to better serve our guests in the future. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent stay

Customer review rating 5.0/5

Madame M. Solo - 12/09/2021 Confirmed reviews ALL

The staff in the restaurant Casa Mia were exceptional, the hostesses, wait staff and managers made every meal a delight. The food was delicious and reasonably priced. There was Salam and Mohamed a manager and Mohamed a server and a young lady server at breakfast as well as I believe Ahmed. So many to list, everyone was great. The Woman who cleaned My room Iman was so polite and detail oriented. I got a spa treatment and Olivia was very helpful and polite as was the Woman who gave Me the treatment. I don’t remember Her name. I had a great view, the pool & hot tub & steam rooms were amazing and My room was comfortable.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Relaxing stay

Customer review rating 4.5/5

Hassan A. Solo - 12/09/2021 Confirmed reviews ALL

My last stay was really relaxing. I stayed in a nice room on the 25th floor with full Nile view. The check in was very fast. Very efficient front desk and guest relations staff. During my stay I enjoyed relaxing and swimming in the hotel swimming pool and almost half an hour in the jacuzzi. The hotel breakfast was delicious as usual with good and immediate servicing. I have also enjoyed snakes and drinks in the VIP lounge located on the 16th floor while enjoying the pyramids view. Serviced by friendly staff. The hotel facilities are all COVID protected and COVID safe. The checkout was excellent and fast.

Dear Valued Guest, Thank you for your acknowledgements of our exquisite product and impeccable service you have experienced with us. It has been a true pleasure to look after you and we are very glad that everything was up to your standards and expectations. It was our great pleasure to look after you and serve you according to our high standards. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Should be 4 star hotel

Customer review rating 2.0/5

Mohamed E. Families - 10/09/2021 Confirmed reviews ALL

The room is very small, balacony wide was about 20 cm that cannot fit for 2 persons, room was not clean, bathroom is too small , dinner in el kababgy was very bad they have 5 dishes only in thier menu , swiming bool also small and dirty , only breakfast was good .

Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

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