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Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,460 reviews

ALLSAFE approved hotel

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Sofitel Cairo Nile El Gezirah
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+ 24 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
Catering
  • BreakfastPaying
  • 5 Restaurant(s)
  • 4 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518 cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Congress centre

  • CAIRO INTL CONFERENCE CENTER 10.0 km / 6.21 mi
  • CAIRO INTLCONFERENCE CENTER 10.0 km / 6.21 mi
Congress centre

Your meetings and events

This Cairo business hotel on El Gezirah island is a sophisticated venue for conferences seminars and corporate events. Seven state of the art meeting and event rooms two with Nile terraces host 20 to 500 guests in elegant naturally lit interiors.Our Inspired Meetings concierges will ensure your event is flawless. You get one point of contact, innovative ideas for team-building or leisure activities in Cairo, and creative catering including buffets, gourmet banquets and unique coffee breaks.Convenient for transport links and Zamalek this Cairo business hotel has a 24-hour business center secretarial services and complimentary Wi-Fi.

Room descriptions and layouts

15 

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Unlimited Choices

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: River side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View, River side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *

Subject to availability

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *
  • Most of the accommodation: BALCONY *

Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: River side *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 m² / 689 sq ft
  • Views: Panorama view *

Subject to availability

Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

15:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: Italian

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

07:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

01:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Cafe

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Casa Mia restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,460 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,254 reviews

Excellent location, beautiful property

Customer review rating 3.5/5

Tatiana T. Couples - 01/05/2021 Confirmed reviews ALL

A bit of a mixed review here - some aspects of our stay were great, but others left a lot more to be desired, especially from a Sofitel property in Cairo. During our honeymoon in Egypt we stayed at 2 other Sofitel properties in addition to this one, and we had the highest hope for our stay in Cairo and were very much looking forward to indulge and have a bit of a "luxury" stay, but I have to say it was very underwhelming. Front Desk staff is professional, but we found the Bell Desk staff more approachable and helpful during our stay. We did receive a lovely, complimentary cake on arrival as we were celebrating our honeymoon! Hassom who refreshed our room each day was so kind, we ran into him every morning and always greeted us with a smile and asked how our stay was, if we needed any extra water for our room, etc. The gentleman at the Business Center was so warm & helpful, I wish we'd gotten his name, as we had to print out some last minute travel documents for our flight. The pool is smaller than expected from photos we saw online & on the website, but you can't beat the panoramic views of Cairo, and photo opp in their infinity pool was a must! Although at check-in we were told the pool was closed for maintenance repairs and the hotel was offering a shuttle to the nearby Novotel to use their pool, once we checked into our guest room, we could see from our balcony that the pool at Sofitel was very much in use. The next day we went downstairs to the pool and there was no sign of maintenance repairs, so we took full advantage alongside other guests and spent many afternoons after our day tours lounging by the pool and soaking in the sun. There are plenty of lounge chairs and cabanas to choose from. I will say, we were expecting poolside service from the cabanas & lounge chairs with attendants, but you have to go to the pool bar to order (not a big deal, but just fyi). During our time there, Ahmed seemed to be the only active attendant poolside who would take orders from your lounge chairs or cabana, regularly walking around checking in on all of the guests to see if we needed drink refills, wanted to order any food, or simply needed anything else like an umbrella for shade. The rooms are clean and roomy, but a little dated, and there was a slight smell of cigarette smoke in our's (it might be from the casino on the 2nd floor, or simply that smoking is widely seen all over Egypt). The bed & pillows were so comfortable, and the rooms are quiet at night for a very restful sleep. The views from your guest room are impeccable, absolutely stunning panoramic views of Cairo. The evening staff at Casa Mia was excellent! We had dinner one night on the Nile and couldn't have asked for better service and the food was great too - VERY generous portions and good offering of Egyptian wines too! Definitely skip the breakfast buffet at Casa Mia, the offering is very limited and not worth the cost whatsoever. Compared to the other Sofitel properties we stayed at in Egypt, we were shocked the buffet offering was so limited at their Cairo location to be honest. We did indulge in room service 2 nights of our stay, which was excellent and offered such a wide variety of menu items to choose from anytime of day or night. All in all, next time we are in Cairo this property wound't be our first choice. That being said, if you have a booking there I wouldn't worry or rebook elsewhere. It's a beautiful property situated right on the Nile, the grounds are beautiful and well kept, and if safety is a concern, it definitely won't be here as they have security checkpoints and each end of the property, and it's in a safe location - we walked around the surrounding areas during our stay and didn't feel uneasy whatsoever.

Dear TATIANA T., Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the room condition and breakfast buffet will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very good stay

Customer review rating 5.0/5

Nora Families - 01/05/2021 Confirmed reviews ALL

Was nice

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

isolated ,not easy to get to the nearest main road

Customer review rating 3.0/5

Rana Families - 26/04/2021 Confirmed reviews ALL

it was fine ,didnt like the food in fawanees restaurant

Bonjour Valued Guest, First of all thank you for your comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. Our team is working on solving these issues to better serve our guests in the future. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good location

Customer review rating 4.0/5

Nura Business - 23/04/2021 Confirmed reviews ALL

Satisfied

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Satisfying

Customer review rating 4.5/5

Ali S. Friends - 23/04/2021 Confirmed reviews ALL

Simply the right place to be in Cairo. From rooms to services to food and ambiance... all is clean, neat, well served, friendly and lovely. It's a must try for anyone visiting Cairo! Definitely an experience to be repeated.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Acceptable stay

Customer review rating 3.5/5

Anonymous Families - 23/04/2021 Confirmed reviews ALL

Great location, inconsistent level of service, poor recognition of loyalty.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We have taken into consideration your comments regarding your stay, noting that all necessary rectifications will be applied. Our team is working on solving these issues to better serve our guests in the future. We would only like to clarify that the hotel’s arrival time as listed on all the booking sources is 15:00 hrs and for an arrival at 03:00 A.m. it is genuinely known that hotel’s usually charge the full night for the very early arrival. We look forward to welcome you back at Sofitel Cairo - El Gezirah. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very bad

Customer review rating 0.5/5

Mohamed E. Couples - 21/04/2021 Confirmed reviews ALL

They have never returned the 600 USD that they supposedly held from my card in case of additional room service, despite the fact that I only spent around 100 USD on room services. I have tried to email or call them. Nothing worked.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Cairo Nile El Gezirah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we have investigated your comment and it appeared that on arrival the hotel’s Front Office team made a pre-authorization on your debit card with the amount US$ 600 as a down payment for your accommodation plus the extra. On departure to settle your stay an amount of US$ 384 were used out of US$ 600 that were previously authorized, so the rest of the blocked amount should have been automatically released by the issuer bank. According to the hotel’s authorized bank; the CIB we were advised to kindly ask you to contact your bank as they need to liquidate the difference back to your debit card At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iman El Gabaly Guest Experience Manager Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

All-round Perfect Stay

Customer review rating 5.0/5

Mr. J. Solo - 20/04/2021 Confirmed reviews ALL

From the moment my taxi kindly dropped me off, I gazed at the wondrous site in front of Sofitel Cairo Nile El Gezirah, and knew I was in for an extremely rewarding experience. Expectations were fully met on all parameters! From professionalism, courtesy, kindness, generosity, cleanliness, & overall service that I will never forget. The inside is just as beautiful as it is outside as well, and given my international travel experience I can fully vouch that this was a standout experience. The food was immaculate in every way from presentation to taste. The views in the room are breath taking being right at the sea was mesmerizing. There are many things to go on about indefinitely, aside from all else, the staff made the culture of the entire place and gave me an experience that made my time in Cairo, a legendary one. The guest relations manager was an embodiment of wonderful, professional service and helped a lot with giving me a map of Cairo that made my trip around the area so much more easier! Great leader and great members around as well. I am extremely looking forward to my next stay.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

the best club millesime ever

Customer review rating 4.5/5

Felipe Families - 13/04/2021 Confirmed reviews ALL

sofitel is always sofitel, but with TAMER and AMR ( club millesime) it was fantastic. they are the best working at sofitel cairo, friendly , kind fast hard workers. they did everything possible to make me feel happ and comfortable. The woman who did my check in was wonderful as well, but i forgot her name, if you can check, please thank you to her. the only thing needed to be improved is: cleaning in the bedrooms and double check if all the ameneties are ok

Dear Valued Guest, Thank you for taking the time to complete the online guest satisfaction survey regarding your recent visit to Sofitel Cairo El Gezirah. Your feedback is important to ensure we continually deliver the service Sofitel Cairo Nile El Gezirah is renowned for and exceed your expectations for future visits. Upon review of your completed questionnaire we have identified that you rated the special attention that you received as an ALL –Accor Live Limitless loyalty program member during your stay as dissatisfactory. To assist us to improve our services to you, may I please request you to provide any further details of the occurrences that led to your disappointment. Any additional information that you can provide will allow us to investigate further and take the appropriate action. We thank you in advance for your time in further clarification of your experience. In the meantime, please accept my sincere apologies that you were left to feel in anyway disappointed. I do personally appreciate your feedback and look forward to the possibility of hearing from you in reply. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

in Sofitel Cairo El Gezirah you are NOT in a Hotel BUT you are at Home with your Family

Customer review rating 5.0/5

Mohamed F. Couples - 13/04/2021 Confirmed reviews ALL

Sofitel Hotel deserve to be called a Resort and not a 5 Stars Hotel This is our most Favorite Hotel - Myself and my Wife cannot stay away from the Hotel more than (1) Month even our Home is about (15) KM from the Hotel Sofitel is a piece of heaven on earth from the view to the food to the location WE LOVE EVERYTHING in it. The staff is so polite and very well trained One of most factors to be Addicted to Sofitel Cairo Nile El Gezirah is the Team of the Hotel Sure on Top is Mr. Ahmed Shandawili - General Manager of the Hotel who is always present and touring around - We stayed in the Hotel around (7) times - every time we have to see him with the smile always on his face Mr. Sherif Taher - the Hotel Manager - a very powerful manager who knows how to manage the Hotel Crew - He is very Friendly and very very professional - I always call him "The Person with very Charming Smile" Mr. Mohamed Mansour the Most Perfect Front Office Manager who is really very Helpful and Very professional - Can see him always observing the Front Office Team - he is Perfect MS. Gihan El Bialy - Always I am telling her you are the Most Perfect Director of Guest Relations - you will never imagine how she is managing her Team and you will always see her Team solving any issue with a wonderful smile and making the Guest always happy and enjoying their stay and special thanks to "Iman El Gebaly" a very perfect in the Customer Service Team solving any issue on the Spot Special Thanks for "Menna" in Customer Service who solved lot of Issues for us in just seconds Special thanks for "Mostafa" in the Front office - he is very helpful and we saw that he is a Joker and speaks many languages The Lounge is total a different story under the Management of Mr. Mohamed Abdel Moneim - I am calling him the "King of Protocol & Etiquette" - you will never imagine the way he is dealing with all the Guest in the Lounge - keeping everything in order and also in the Most Perfect way even it is more than the expected standard - in the Lounge also: * "Yasser" - I believe he will have an amazing future in the field of Hospitality - he is very helpful and whatever you will ask him he will do it on the Spot with a smile - "Mahmoud" - he is offering all kinds of help he could provide! - he is very Professional and always looking around to make sure that all Guest in the Lounge are happy and replying their needs immediately - we always like to chat with him as he is also a perfect guide to recommend things - "Tamer" the Very Professional person - expert in all types of Cocktails and mixing of Juices and implementing new types of Hot Drinks - he is really more than perfect - The Rest of the Crew "Doaa" she is very professional and understands what the guest needs and serving Food and Drinks very fast without delay Also "Reda" - he is also very fast in serving but what makes him special is his smile and the professional way of dealing - when you see him during breakfast make sure you will be happy the rest of the Day and sure also "Amr" a very helpful person - In Room Service I was having a Complaint so I found "Mahmoud Emam" solving the Issue very fast and professional way with a Nice Smile - In Kababgy Restaurant - I would like to congratulate the Hotel for having "Michael" - he is very active and he have a perfect way in welcoming the Guest and Serving Them It was extremely an amazing Stay - wonderful Location - Very Specious Rooms - the Service is more than perfect. The city view at night from our balcony was excellent. Food was great

Bonjour Valued Guest, First of all thank you for your nice detailed comment, the Sofitel Cairo Nile El Gezirah management and the entire team as well as the hotel management will be looking forward to your next visit. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

I have problem in payment

Customer review rating 1.5/5

Amenah Friends - 12/04/2021 Confirmed reviews ALL

I booked by booking app and when I arrived to hotel, the receptionist told me your booking was canceled and rebook again , I was rebooked again by booking from 2_9 april by booking App for 3 persons and asked the man to expand one night for 2 persons from9_10 April and I paid cash 1800$ cash , after I checked out and arrived to my home I delivered message from my visa there was transaction made 95$ to sofitel aljazeera!! I called the hotel and sent e mail ,,till now no response . All in hotel good except this problem ,, why my booking by booking was canceled without any notification?!! And why take money from my visa even I paid cash ??!!!!

Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. I have read your comments carefully and rest assured that I will investigate it further. Could you please send me a copy of the disputed transaction on my email to enable me to clarify the issue to your goodself. I look forward to receiving your email to be able to cc Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent hotel

Customer review rating 5.0/5

Sofia Solo - 12/04/2021 Confirmed reviews ALL

The Nile view from my room, the surprise birthday cake,the outdoor tropical garden,the piscine,the kebagi restaurant ,the stuff so polite and helpful all these made my stay in Cairo a pure delight.Thank you Sofitel

Dear Valued Guest, Thank you for choosing Sofitel Cairo - El Gezirah for your recent visit to Cairo. To receive such praise from our guest is very gratifying and knowing that you enjoyed so much the facilities, view and service is a reward in itself. I look forward to welcome you back very soon. Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing vacation

Customer review rating 5.0/5

Sara H. Couples - 12/04/2021 Confirmed reviews ALL

I would like to thank you very much for the excellent service provided during our stay and the upgrade for the room with the amazing view and the birthday cake. Everything was beyond amazing.The room,the food,the pool,the location and staff.You made our vacation unforgettable and so special.It was our first time there and definitely not the last.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing stay

Customer review rating 5.0/5

Mohamed M. Couples - 11/04/2021 Confirmed reviews ALL

My wife and I are accustomed to staying in this hotel, which has a unique and wonderful location on the Nile, due to the outstanding service we get in all details, including the cleanliness of the rooms and their charming views, adherence to all precautionary measures, the quality of food and the professionalism of the service in the restaurant from all its employees, the hot swimming pool and jacuzzi overlooking the Nile, our stay in this hotel guarantees us always a speedy response to requests and resolving complaints in the required manner, many thanks to all the employees of the hotel. Special thanks to the respected and cooperative Ms. Eman El-Gabaly for her elegant and professional communication with the guests to assure their comfortable and pleased stay

Dear Valued Guest, It is with great hounor indeed to receive high ratings through our online survey from our distinguished guests. I am pleased that I had the pleasure of meeting you and your respectable wife during your recent stay at Sofitel Cairo Nile El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your high ratings and praising comments will be shared with all those who contributed to the success of your stay. I do hope that we will have the opportunity once again to serve your goodself in the very near future. Ramadan Kareem, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

The best location

Customer review rating 5.0/5

Mohamed K. Solo - 11/04/2021 Confirmed reviews ALL

Was the best for everything,, I did enjoy myself well

Dear Valued Guest, Thank you for taking the time to complete the online guest satisfaction survey regarding your recent visit to Sofitel Cairo El Gezirah. Your feedback is important to ensure we continually deliver the service Sofitel Cairo Nile El Gezirah is renowned for and exceed your expectations for future visits. Upon review of your completed questionnaire we have identified that you rated the special attention that you received as an ALL –Accor Live Limitless loyalty program member during your stay as dissatisfactory. To assist us to improve our services to you, may I please request you to provide any further details of the occurrences that led to your disappointment. Any additional information that you can provide will allow us to investigate further and take the appropriate action. We thank you in advance for your time in further clarification of your experience. In the meantime, please accept my sincere apologies that you were left to feel in anyway disappointed. I do personally appreciate your feedback and look forward to the possibility of hearing from you in reply. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

You get what you expect

Customer review rating 4.0/5

Waleed Couples - 10/04/2021 Confirmed reviews ALL

Was my fourth year anniversary, i was married here, was how we expected it, nothing more nothing less

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. Rest assured that your comments about the Reception & your room attendant failing to attain to your needs were passed-over to the hotel’s management for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Service that does not mutch the name of the hotel

TripAdvisor rating 4.0/5

dmitryrussia2021 07/04/2021 TripAdvisor review

We traveled with family. Ussually Sofitel= high quality standarts, but not this time. We expected more than 1.5h to prepare the room check-in. I had ask for extra bed for a child 3 times - by phone, at the reception, via WhatsApp. As a result, the bed was delivered at night, when everyone was asleep. The concierge service does not work and does not provide any practical assistance, it sits behind closed doors. On the positive side - the service on the club floor is wonderful, pleasant lounge.

Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

REAL 5 star hotel in Cairo

TripAdvisor rating 5.0/5

mache2021 01/04/2021 TripAdvisor review

I strongly recommend this hotel for Cairo city tours. Especially we liked lounge on 16 floor managed by Mr.Muhhamed. Design is very stylish and oriental. Sometimes reception didn't react fast we wanted for some enquiries so we have to repeat 2-3 times.

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Sofitel Cairo Nile El Gezirah. We are glad to read that you had a fantastic experience and you were enjoying the service in the Club Millesime. Rest assured that your comments about the Reception services has been shared with the hotel’s Front Office Manager for improvement. Your complimenting review has been shared with our teams as they are eager to hear from our guests. Sincerely, Iman El Gabaly Guest Experience Manager

Amazing location but ...

TripAdvisor rating 4.0/5

abouraya320 26/03/2021 TripAdvisor review

This was my second stay in the hotel in three months, but the check in this time was messy. My first time to meet such situation in All Accor hotels which I have been staying in, specially in the Middle East and Egypt. The proper room allocation and upgrade took almost 3 hours. After check in in the room I have had to wait for almost half an hour to get my balcony opened. The Covid safety procedures were not meeting the Accor Covid safety requirements. The room was clean and the bed was okay. Bathroom and furniture require some maintenance. Amazing full Nile View from the balcony. Excellent breakfast and dinner services with reasonable variety. I hope in my coming stay The reception staff could have my room ready in advance to allow me enjoying my stay.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the check-in and COVID safety measures will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

Interesting stay...

TripAdvisor rating 4.0/5

DesertDweller32 23/03/2021 TripAdvisor review

I had always wanted to stay at Sofitel Nile El Gezirah. I love the building design - so unique in Cairo! My daughter and I booked our 2-night stay, looking forward to relaxation. It was achieved to an extent. I was completely shocked by hotel guests not wearing masks, in general. It seems like hotel staff just gave up. From the elevators to the common areas, it was like: "What pandemic?" No one even attempted to put one on in the elevators. In fact, a maskless woman in the elevator asked my daughter and me, "What's it like to be on vacation in Egypt during a pandemic?" We responded that we didn't know, as we live in Egypt (Zamalek). In fact, we heard this sentiment throughout our stay. A guest at the pool from Gouna said (about a group of foreign visitors), "They closed Ibiza - they have nowhere else to go." I was really uncomfortable with this generalization of non-Egyptians. The pool area is lovely - gorgeous Nile views abound. Pool staff work hard. The food service department is interesting - we waited FOREVER for our food at the Moroccan restaurant. (It was good, though.) The breakfast was underwhelming. Our standard was the delightful food at Sofitel Luxor. The buffet aspect of breakfast was uninspired - not particularly appetizing. Some of the pastries were tasty but overall presentation was lacking. The omelets were so-so - one was undercooked, another burnt. Not the standard one comes to expect from the Sofitel brand. The fitness center was great, and the indoor jacuzzi was AMAZING! The limited booking times to reserve the jacuzzi was frustrating, however. Finally, the view from our room was truly remarkable - fantastic! We loved our balcony as well. The room comes equipped with a mini-fridge, comfortable beds, and a relaxing chair. This was a highlight of our stay. Thanks to Hamdy and Mohammed Salah in the breakfast area for caring and letting us know they wanted us to have a satisfying experience. Thanks, too, to front office manager Mohamed Mansour.

Dear Valued Guest, It was our pleasure having the chance to have you with us. As you are aware that the hotel had deployed all COVID-19 precaution information all-over the hotel including the elevators, offering free mask in the rooms and in the reception. Would of course take your comment serious and advise the guests that it would be better if they wear their mask at all time. We were very pleased that hard work leaves good memory in our guests’ experience. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

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