Sofitel Cairo Nile El Gezirah Hotel 5 stars

Customer review rating 4.6/5 4,115 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Cairo Nile El Gezirah
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+ 24 Services

Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
Catering
  • BreakfastPaying
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518
cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Check-in from 15h00

Check out up to 12h00

  • CITY A :  OPERA STATION

  • UNDER GROUND :  OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Congress centre

  • CAIRO INTL CONFERENCE CENTER 10.0 km / 6.21 mi
  • CAIRO INTLCONFERENCE CENTER 10.0 km / 6.21 mi
Congress centre

Your meetings and events

This Cairo business hotel on El Gezirah island is a sophisticated venue for conferences seminars and corporate events. Seven state of the art meeting and event rooms two with Nile terraces host 20 to 500 guests in elegant naturally lit interiors.Our InspiredMeetings concierges will ensure your event is flawless. You get one point of contact, innovative ideas for team-building or leisure activities in Cairo, and creative catering including buffets, gourmet banquets and unique coffee breaks.Convenient for transport links and Zamalek this Cairo business hotel has a 24-hour business center secretarial services and complimentary Wi-Fi.

16 

meeting rooms

From 1 to 450 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Indoor and Outdoor facilities

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

Superior King bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin Bed with Partial Nile View

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side *

* Subject to availability

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Size Beds, Full Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

Luxury Room with Club Millesime Access , Full Nile view and King bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Luxury Room with Club Millesime Access , Full Nile view and Twin bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Direct dial telephone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: 3
  • Area: From 64 / 689 sq ft
  • Views: Panorama view *

* Subject to availability

Rooms

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

17:00 - 03:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Wine bar

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled, Choose from varieties of food, drinks and shisha flavors, while enjoying daily entertainment program over the Nile view. Our New Exclusive Terrace is a new Experience you have to try.

Lunch

12:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: International

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Non contractual photo

Located conveniently by the lobby next to Le Sud restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Non contractual photo

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Non contractual photo

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Non contractual photo

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,115 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,036 reviews

Great View & Excellent Service

Customer review rating 4.6/5

Robespierre M. Business - 01/09/2020 Confirmed reviews ALL

Second time in this hotel, they recognized me and I received a good treatment to be Platinum Club Accor Member. All those associates made my stay Great ; FD : Mohamed and all his staff , Club Lounge : Mahmoud , Tamer , Amr and Sara doing great job like in the Restaurant- Breakfast: Richard's manager is awesome .

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your expected standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good Stay, Well Located.

Customer review rating 4.6/5

Ahmed I. Business - 31/08/2020 Confirmed reviews ALL

The room is comfortable, the staff are professional and friendly everything was awesome.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Extremely amazing experience at Sofitel Gezira ❤️

Customer review rating 4.6/5

Abla A. Families - 31/08/2020 Confirmed reviews ALL

Best location and service and food ever ... wonderful atmosphere friendly and amazing service ... tasty food thanks to Mohamed Farag ans hayam and motaz ..... can’t wait to repeat this amazing experience ❤️❤️❤️❤️

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Very Nice Experience

Customer review rating 4.6/5

Wessam H. Families - 26/08/2020 Confirmed reviews ALL

It was a very pleasant experience overall. The friendly attitude, hygienic atmosphere, nice restaurants and great room view made it a very nice stay. I would like to specially thank Mr. Amir, room service team member, for his polite and cordial attitude.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. All of us at Sofitel Cairo-El Gezirah were happy to learn that we took part in the success of your weekend stay and the hotel management are indeed fortunate to have among our staff this dedicated that you mentioned and I will definitely convey to him your kind remarks. May I seize this opportunity to thank you for having favoured us with your patronage. Sincerely yours, Iman El Gabaly Guest Experience Manager Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Alya N. Couples - 25/08/2020 Confirmed reviews ALL

Perfect

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Ahmed S. Couples - 25/08/2020 Confirmed reviews ALL

Was good

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Well located, super view, friendly welcome and professional service

Customer review rating 4.6/5

Nahla Families - 24/08/2020 Confirmed reviews ALL

My overall stay was much appreciated and most welcome as it was a family gathering after a long period of seperation. Checking in and checking out went very smoothly by. The restraunts and coffee shops were all well managed and had very polite and helpful staff. But due to the current covid-19 issue restrictions were applied concerning the number of people that were at the pool and other areas at the same time. But there were some setbacks. At the parking area one had to leave the car keys, and upon refusal another parking area was destined for us, where unfortunatly we had to carry our luggage ourselves as no bellboy service was available for that car park. Our bedroom had a super view, and was adequatehy furnished, but the bathroom needed maintenance and service to make our stay more comfortable. Overall, we enjoyed our stay and hope we can repeat the experience soon again.

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good stay

Customer review rating 4.6/5

Yasser Z. Families - 24/08/2020 Confirmed reviews ALL

Well location.. Nice room. Helpful staff except staff around the pool... Thay are not fair.. Only these staff around the pool is the bad thing The breakfast is very good and the staff is very good also

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Cozy Place

Customer review rating 4.6/5

Marina R. Couples - 23/08/2020 Confirmed reviews ALL

I love everything about Sofitel Cleanliness and amazing breakfast Kababgy delicious food however a bit pricey.. you could offer a special discount on total bill if someone is accommodating a room Infinity pool is the best EXCEPT the kids... too much noise and this pool should be for adults only or for certain age.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

AC leaking water but good pool experience

Customer review rating 4.6/5

Sheref E. Families - 23/08/2020 Confirmed reviews ALL

The stay was good but I was expecting a better upgrade specially the hotel was almost empty. Faced couple of issues with the italian restaurant food was not that quality I expected. Also in the 2nd night the ac started leaking water to room and almost all floor was wet. The pool experience was good and the staff was really friendly.

Dear Valued Guest, We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo -El Gezirah. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We thank you for choosing Sofitel Cairo - El Gezirah and we look forward to welcoming you back soon. Magnifique Regards, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
Customer review rating 4.6/5

Marwa R. Families - 20/08/2020 Confirmed reviews ALL

I stayed for three nights at the hotel and i really enjoyed my stay every thing was perfect the staff is very professional and the food of good quality

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience, commending the services of the Hotel’s Ambassadors through our online satisfaction survey. It is always a great pleasure to receive such compliments from a distinguished guest as your goodself, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your ratings will be shared with all concerned for them to be proud and see how hard work pays off. I do hope that we will have the opportunity once again to serve your goodselves in the very near future. Sincerely your, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Sharming Sun and Nile view.

TripAdvisor rating 4.5/5

sarahamdyse 20/08/2020 TripAdvisor review

From the first time reservation till we leave every thing was great ,reception staff are decent and helpful, room is very clean ,breakfast were amazing, but the pool in Friday stay was crowded although its the best view on Nile .

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

Extraordinary view with professional service.

Customer review rating 4.6/5

Mohamed M. Couples - 18/08/2020 Confirmed reviews ALL

Thank you for this happy experience and for sure I will select you in the next time.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Perfect stay and perfect staff

Customer review rating 4.6/5

Jomana M. Couples - 09/08/2020 Confirmed reviews ALL

I spent a night in a double room , nile view, it was amazing, breakfast was served at our room , hot and delicious, I really wanna thank the receptionist Hassan , he was so welcoming when we arrived and helped us to do some upgrades Looking forward to come again

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

It’s okay, not great

Customer review rating 4.6/5

Maha H. Friends - 02/08/2020 Confirmed reviews ALL

The location is amazing and the staff by the pool are awesome Rooms are small and not that clean. Food isn’t great and very expensive to its taste. What saves you is the view

Dear Valued Guest. This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience, which unfortunately had some low ratings. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Referring to your low ratings for some of the hotel’s services, first please allow me to express my sincerest apologist and rest assured that matter will be referred immediately to the hotel's Director of Rooms for improvement. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, again please accept our sincere apologist for this unintentional portrayed bad impression, which with no doubt is not the norm. Let me apologize for any inconvenience caused to you, which I hope will not deter you from using Sofitel Cairo-El Gezirah for your future stays. Wishing you a magnifique day, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent stay

Customer review rating 4.6/5

Nagla S. Solo - 27/07/2020 Confirmed reviews ALL

1. Room was very comfortable and it gave sense of peace 2. All facilities in the room were working properly and smoothly 3. Staff were very friendly, professional and helpful 4. Hygiene measures were applied extensively given the current situation of the Corona-virus 5. Breakfast was well served and it tasted wonderful and fresh given the fact that it was alacarte.

Dear Valued Guest, Warm greetings from Sofitel Cairo- El Gezirah! Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a Magnifique experience and our products and services were meeting your expectations. Your feedback is very important to us and it has been shared with our teams who are eager to hear from you, our guest, as they continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Cairo- El Gezirah your choice. We look forward to welcome you back soon! Sincerely, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent guest service

Customer review rating 4.6/5

Anonymous Couples - 01/04/2020 Confirmed reviews ALL

Very polite and helpful staff, impeccably clean an absolute joy to stay in. Thank you for your generous hospitality. We will come again.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great view

Customer review rating 4.6/5

Sally M. Couples - 21/03/2020 Confirmed reviews ALL

I stayed 1 night it is amazing view location I like breakfast

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Wont stay

Customer review rating 4.6/5

Diaa H. Business - 20/03/2020 Confirmed reviews ALL

The staff were very polite, helpful and available all the time. The hotel is perfectly located for the purpose of my visit. The breakfast was excellent both in quality and quantity. The restaurant staff and managers were very courteous. The room was great with a wonderful view. Thank you for a wonderful stay and I regret that it was cut short due to the health situation globally.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Good and Pleasant Stay

Customer review rating 4.6/5

Srikanth S. Business - 19/03/2020 Confirmed reviews ALL

Had good stay throughout from day 1 till checkout. Even a small request on boiling rice more on Kapsa served in breakfast was considered and served the way I wanted. People are so supportive and happy to serve. Thanks to all working in Sofitel from main entrance, reception, room service etc.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

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